Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am livingb in an area near Barrie thatb the map shows as covered but I get spotty service. I am going to be in Strathroy and wat to stream some viseo from myb phone. The map shows it as covered but I would like assurance that there will beb ser...
Hi my new plan is starting tomorrow and pm haven’t took any money out of my account and it says my bill is due today. When will they take it out?
Service not working after I changed plans. I cannot call or recieve incoming calls. Data is not working. Not even a text message. Please help. Nora
Hi guys, any help how i can convert my Public Mobile prepaid account into post-paid? What are the requirements? And, can retain my current number in case i'll convert it to post-paid? Many thanks in advance.
Hey Family! Anyone roam with PM in MX or CR? Did you buy add-on's, or just use a different SIM somewhere? Thanks!Also - who's coming to Costa Rica in March?Tim
I'm in Nevada. Have paid for the 10 day talk and text and limited data. but my incoming and outgoing calls are dropped after about 1 minute. Why??
I tried to port my number where it says “change number” but it doesn’t seem to work.
Can I set up my name to be displayed instead of my number at the receiving end..(without being in their contacts list?)thanx
My customer was one day late on payment for his plan. Corrected the issue the next day and since then he is unable to send or recieve text messages and send or receive calls.He has gone into the APN he has restarted device the money was taken and hi...
I just added $10 to my account for minutes and the plan includes Canada wide calling but it says I can't make calls and need a long distance add on. Please tell me I just blew 10 for nothing. What can I do?
HII wanted to cancel the service. How do i do thatThanks
Hi, Yesterday, I unlocked my number from my current IP phone carrier and proceeded to Port-In the number to PM.I had this number for many years and I have ported that number few times from land lines, to cellular to IP carriers.Everything seemed to g...
Can someone please clarify for me when do we get our free month? Is it second month or third month in?
I changed my plan and pie for 90 days but it did not save that I wanted unlimited talk and text so I went in to change it again 10 min later and it charged me for another full 90 days. Anyone know how to get a refund or if this will correct itself?
On Nov. 8th, I paid for an add-on; 200MB of data. (on the same day, I also made a separate automatic payment for a 30-day talk-and-text plan). Both payments are recorded on my credit card statement, but the data is not working on my phone. When I'm a...
If I’m trying to unlock a phone do I call my provider or the provider that the phone is locked to and how do I find out what carrier it is locked to
The service keeps on cutting out on my phone . Saying no service or invalid sim , it will only work randomly threw out the day when it wants . I thought it was my phone so I got a new phone. And the same thing is continuing to happen so it has to be ...
Hello, I've been with Public mobile for a few months (and signed up for autopay) but this month payment wasn't taken from my card (my card details have not changed). I tried to enter my card manually but still I cannot pay my bill and my service has ...
I have been receiving harassing phones calls for a year now from an unknown number. I am ready to get the police involved to have public mobile pull the phone records and trace the number(s) that have been harasssing me. I have never had to deal wit...
8 gb? For one month and the second month you will be charged for it and will not get any data. CCTS complaint has been made obviously for this and support being this response only “ you used up your data” bull**bleep** and that’s enough. Wasted my l...
Hi, Where do I get my pin number? There seems to be no option for that anywhere.
New plan..3 weeks now phone works great, Wifi is great but cant access my 500mb montly free data. Help
Messaged modorator team several times and get no solutions. They said they can't find her account. Now they are not even replying my message. Anyone else has similar experience?All she wants is to refund her money charged in October. Is it that diffi...
@CS_Agent Can you please help me change my expired plan? Currently on a $35/mo plan which is inactive, and I'd like to change it to a $10/mo plan while traveling just so that I can keep my number. I need to do this by Dec 17th to avoid losing my numb...
I have a sim, my phone is unlocked, the sim card is inserted. I activated the plan. I set up an access point (but can't find the instruction to check it is correct). When I send a message, it just says sending. The phone says emergency calls only. ...
I have auto renew turned on for my monthly plan of $40 for 4.5gb. I updated my plan to $45 for 6gb and selected the option to renew to that plan on the next renewal. The day came for my my auto renew but it didn’t renew my plan and my service got cu...
Last few weeks, my phone's location service has been very inaccurate and jumpy. I have an iphone 6 and it was great before. On any navigation app, my location is shown away from where I actually am an it keeps changing. It also doesn't match the dire...
It's been over 3 weeks now and I'm not sure it's coming at all.
Hi All I recently had to cancel a US roaming add on, after this happened, I could send texts, but realized a few days later I couldnt receive them. Looking at the board, a bunch of people have had the same issue after a US roaming add on expired, and...
I got a call from public mobile saying that my address was incomplete and it resulted in issues with porting my number. I have been having reliable service. How do I followup with their call?
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