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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Mic keeps cutting out

I just ported my number over from chatr. The mic on my galaxy s7 kept cutting out about a minute into calls. I tried clearing the cache, resetting app settings, factory reset, and my old phone (s5) with a factory reset. The s5 worked for a bit the...

Resolved! Credit Card Payment assist.

Hopeful someone can help me out.I am visiting Ontario Canada from California and will be here for sometime, so I have registered my Public Mobile account with my Ontario Address.When I pay my account with my Credit Card the form asks me for my street...

Resolved! Does anyone know how to change cellular IP location?

I am unable to access certain sites because my my phone thinks I'm in Montreal as that's where Telus is based I guess, but some stores don't operate in Quebec and I can't do anything to change that, it's incredibly frustrating. Does anyone know I can...

Resolved! Restore my service

My plan is $40.00 a month. My balance is $52.00 and no service?! What gives?

Resolved! International calls

HI, I'm gonna be flying to Switzerland and Austria next week and would like to use my phone over there. What add on do I have to buy?

Resolved! 200mb add ons

i add 200mb for 10$its not showing us roaming when i refill itbut in my account it showing us roaming 200mb and its not working in canada please help me i wanna use is it in canada

Parking fee

Wouldn't it be nice if pm offered parking spots for phone numbers.It could be well used to save some moderator time for early renewals, as people could switch to it and then buy their existing plan without need to bug moderators.That way people would...

Resolved! porting

can i visit one of the store location and porting my existing rogers number

Missed calls

Everyday I am getting calls that I got missed call from you, but I am not calling. Someone else is using my number... how to to fix that?

Need puk!

Sent 2 messages now to moderators need the puk number for my daughters phone. She leaves on vacation with her father and need it asap!

Resolved! Trying to change to new plan before plan re-news

I am out of data and my plan does not re-new for another 10 days. I don't mind that I will be out the money...I've topped up my account to $60 and and trying to "change" to the same plan that I already have. When I click on change current plan now, i...

Resolved! TALK INCLUDED

I'm trying to make a call but public mobile keeps coming on saying that talk is not included, but it is. Why is this happening.

Resolved! Rewards

I activated 2 public sim cards last month.One is for me and other one is for my wife.We both were using chatr before, then she motivated me for public mobile, at that time i refused.But after one month we discussed again and i was ready to get publi...

Resolved! Reactivation time

How long does it take after payment to reactivate the phone

Resolved! Port status

Hi, I ported my phone number in last night when creating a new account. I used my old pin, which I'm 99% sure is right. Incoming calls are still going to my old sim, so if I was wrong and it failed, can I give my old account number to a mod to try ...

Resolved! Mobile data to save on Samsung J5 (2016)

Hello,I have just got a Samsung J5 cell phone, so I am still learning to use it. I have 2 questions: 1. Whenever I turn the phone on, the phrase "Emergency Mode" appears just below the PIN pad. I thought my phone is already activated so this sign ...

Calls not being completed

Hello, My phone number is xxx-xxx-xxxx. When I try to make a local phone call I immediately hear a message that says "sorry, we cannot complete your call. You do not have an active long distance add-on..." Can you help me sort this out? I have not be...

Not receiving calls in the US

Hi all, Currently in the US and just setup my account and ported my old number. I am receiving text messages fine, however I cannot receive calls. Do I need to have a US roaming package to receive calls as well?

Resolved! Can MMS only be sent on data or can it be sent on Wifi

I cant seem to send any pictures via text without having data on. Is this standard practice or am I missing something that will allow pics via text to send on wifi. Thanks

Resolved! Plans renew

My plan renews tmo and I jus updated my plan and it took the money out of my account already with the new plan started, so would I lose what I jus paid for tmo bcuz my plan is going to start over tonight? Fk I hope not cuz that was lots of money. Sor...

Resolved! US carrier used for New Roaming plan

Which US carrier will be used for the new roaming plan for USA that was recently announced?

International text outside Canada

Hello all,Im leaving for 3 weeks outside Canada i have unlimited international text ,so can I receive text in abroad or I can send only or both possible? Is there any possibility or any add ons? Thank you

Texting not working when changing province

Went on a small trip from Manitoba to Saskatchewan. Was able to send and receive texts shortly after crossing the border in the afternoon but stopped working in the evening. Could still send pictures through data. Texting was impossible until one hou...

Data didn't get renewed, currently on a plan that includes 500MB

Have autopay setup, haven't had an issue in over a year. For some reason data didn't get included in the renewal this month. No sure how to get this fixed... Thanks

Resolved! Change to new plan

Hi,I want to change my plan to the new special offer"Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus" Does this $25 include the loyalty and autopay discount? I have $5 for loyalty and $2 for autopay. So, would my plan be $25 minus $7 = $18/mth...

Resolved! Cant Perform Password Reset Due To Wierd Error Message PLEASE HELP!

Hi, Tried to reset my password but received the below error message that prevents me from proceeding to next steps. ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Please help!Scott

Sorry we can’t complete your call ! You don’t have active long distance add-on

Hello ! I am getting the prompt or message about not having active long distance add on on my cell phone plan even though I am dialing local numbers. it started happening 2 days ago, I can see that my account is in good standing. I was able to call l...

Resolved! Unlocking phone

I need to unlock phone

Unable to send/recieved sms

I recently came back from the US, i had added call and text addon. This add-on recently expired and now I am unable to send or receive texts. Have sent a message to the mods, wondering if anyone here has any suggestions. Thanks, Hanif

Hearing someone pressing a keypad while on a phone call

this was happening when i was speaking with my parents, i thought maybe one of them was talking on the phone with me while the phone was being pressed against their ear/shoulder. i told my mom to stop pressing the buttons and she said it wasn't her, ...

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