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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can I pay with my PayPal balance?

Hi, I'm new to Canada and just got a Public Mobile number.I don't have a bank account yet, so it's possible to use my Paypal account to pay for it? (A canadian paypal account, just to be clear). Thank you.

Transferring my old phone number

HiI want to transfer my old phone number with me to Public Mobile. However, my old phone number is registered under my sister's name when we first signed up. Is it still possible to transfer the number to Public Mobile if the holder's name changes?

Just unlocked Rogers Samsung G6 and it wont take my Public Mobile sim card

Wont take my Public Mobile sim card.

World Wide Texting Plan

I go to a tropical destination twice per year for about 10 days. Mexico, Bahamas, Domincan Republic, Aruba etc. The last time I went to ArubaI could not do banking because my text did not work for verification. So yesterday I went to Rogers to get a ...

Resolved! Transfer number from Koodo

I would like to know how to transfer my phone number from Koodo. I get the following message when trying to transfer my phone number via the self-serve web panel. We were unable to transfer the phone number you entered. Try one of the following optio...

Resolved! Keep old phone number?

I'm new. How do I keep my old phone number?

I forget my email address? Can u help me out i need to pay my account?

Resolved! Cannot make calls after plan reactivation

My plan expired a day ago and Iwas out of calls and mobile internet for a while. After I paid and activated plan I can use only data but no calls. When I dial any number I hear “sorry, we cannot process your call, please call *611 for assistance”. I ...

Haven't got the 2 dollar credit for auto pay

The 2 dollar credit for auto pay has not appeared on my account yet. When is it suppose to be applied.

$2 credit for autopay

When do I see the credit of $2 for autopay sign up

International Text

I've just signed up for a plan with unlimited international text...does it include local (within Canada) text?

I can not create an account

it keeps telling that: Sorry, we’re unable to verify your email address.

How do we get rewards?

I share on FB about promos and and things but haven't noticed any rewards I'm wondering why?

I see all the Plans, I feel PM can do much better than this

I just feel that the current Plans don't go far enough, especially the 3G Data, where the Speeds is laughable. Still wished PM did NOT do away with those LTE 4G Data, as it offers Choices. Hoping that this Chartr/ Lucky alignment thing doesn't go on ...

Resolved! Custom plan - out of data

Last month I switched to Public Mobile. I selected a custom 90 day plan that (from what I could tell) gave me 3GB of data per month over the 90 days. It's now a month later and it seems like I'm out of data. I expected it would renew or something aft...

Sim

How do i get the code for my sim after i put it in my phone

Resolved! Questions about an old e-mail username

Hello, I have a question about an old e-mail username.My mom signed up with public like 7~8 months ago, and then she did not continueas she was away for an extended period of time. Now that she is back, she wants to get a service again with public bu...

what happen with 4G and custom plans?

I am very disappointed that 4G plans are gone and Public Mobile offers 3G only now. Recently I visited Europe and this is what I got for 39.90 Euro (about 59 CAD tax included). The company is called Bouygues Telecom - if you want to check. 1. SIM (in...

Resolved! Visa Debit?

So, I'm planning on switching to Public Mobile (or at least, I was). I purchased a SIM card and am going through the activation process. When I choose my plan and try to pay, it asks me for my Visa Debit card information - naturally. However, when I ...

Self-serve website down?

Can't seem to be able to access it.. Tried it from all Edge/Firefox/Chrome, but still no luck. Anyone having same issue as me?

Plans

Hello I'm very new to Public Mobile just signed up a few days ago to the $40.00 prepay 5Gig plan advertised. My question is a couple days ago a promotion for new customers of 8gig data for $40.00 for first 6mnths $50.00 thereafter was sent to me. H...

Resolved! Travelling in the USA

Does the 400 international LD add on work when I was travelling the USA? The bundle $20 for talk/text/250 data is unlimited talk/text and 250MB data?

Switched phones - can't call out (emergency calls only)

Hi - I've been a PM customer for about 2 years. I just got a new-to-me phone - an LGG5. Switched SIM cards, texting and data is working fine on new phone. I can receive phone calls, but I cannot make outgoing calls - I'm getting "emergency calls onl...

Resolved! MasterCard expiry date update. URRRGGGENNNNTTTT

Update my MasterCard expiry date to 07/22My old account doesn’t work any more. I tried to login but I can’t.Marlene Wxxxxxx@gmail.com438-xxx-xxxx EDIT: Removed personal info by NDesai

Phone problems

My bill is paid but I don't have 4g without WiFi can't use most of my apps without WiFi sum1 plz help

Resolved! Invoices

Hello, we need invoices related to monthly billing for this account. It's requested for accounting / reimbursement. Can you please forward invoice statements to Dating:July 7th - Aug 7thAug 7th - Sept 7th Please advise on how to proceed, thanks. ...

SOME Incoming callers are telling me that my phone is "not in service"

I have had this service for the second month with zero issues and have started recomending it to people. I got this service because I left my position that provided me with a company phone. Recently a number of agencies have been emailing me regardin...

Resolved! $10 Plan

Does this plan come with the 4 different call forward functionality?Are both loyalty and autopay reward applicable if I change my current plan used since 2016 to this?

Autopay not going through?

My autopay didn't go through, there is no issue with my card on my end. I've even been using the same card all day on small purchases so I know it works. I've tried making manual payments to no success, and even tried using another card to see if tha...

Resolved! referral code

i joined public mobile Aug.23. when can I rceive referral code.?

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