Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
After creating account and paid the first month, it gave me this error:Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help"Target="_blank">email us to get your account operational. We apologize for any ...
I have 100 minutes on my plan but being on the phone with customer service is eating up my minutes. What will happen if I run out?
I have a talk plan that includes unlimited calls (expires in 1 months time), yet when I try to make a call it says 'Sorry, talk is not included in your current plan'
Hi. I have activated 4 SIM cards for my family but when I check my bank account, I have been charge 5. Whom to contact?
i dont want to switch to my number to lucky mobile.sorry!my phone number xxxxxxxxxxx.please keep on my number.thank you Edited by computergeek541: personal information removed, new thread created
How do I know my data period? I just want to set limits and warnings under the correct date range.
Hi,I believe I am on this plan ( see below) but do not see the bonus 500 MB on my account? It says Data Limit* (MB) 500MB. Do I need to change plans? $2530-days500 MB Data⁴ at 3G speed+ BONUS 500 MB with AutoPayUNLIMITED Talk Canada-wideUNLIMITED In...
Hey guys, This current promotion plan:https://www.publicmobile.ca/en/on/plans/60for10GB-3Gspeed Sates: "UNLIMITED Talk & Text in Canada & US" It's clear that statment includes talk and text while in the US. Otherwise known as roaming. However when I...
Hi admini am trying add credits with payment voucher but its going through. its look like my acccount is locked out. Please help asap. Thanks
Hello, I have purchased a 20$ add on for data and Roaming in USA, however no internet or calling was available to me during my stay. I have a charge on my credit card and heading home from my trip. How do I obtain a refund?Thanks!
Hey Neighbors, I had added on some data (1GB) before the end of my 90 day cycle. the data carried over and has been now used up but now my Plan data won't activate. I had gotten data notifications before the add on data was used up and when I che...
My account is locked out and unable to recover the password using email. Could you please help?
I have added money to my account several times using the one time top-up rather than the "make a payment" choice. My payment date is now on the 8th of each month. My account was activated on the 11th. I'd like to change the payment date back to the 1...
I bought the 10 day 1 GB US data roaming add-on yesterday and it is not working.
To anyone who can help,I am having issues with my service. I have had no service for 2 days now. My account is paid and up to date. My SIM card is 6months old. I have tried a master reset with taking out the putting the SIM card back in. Do you have ...
hi, i just joined last night and this morning i noticed a fradulent charge on my credit card statement....so I had to call and cancel the credit card....i wont have my new one for 5 days...i need to ensure that public mobile wont cancel my account......
Je veut ouvrir un compte chez vous et j ai deja un numero public mobile.le code d accès que vous m envoyer manque un caractère. J ai essayé plusieurs fois mais toujours la même chose.je cherche une solution SVP.
Hi Community, After switching phone carriers from Public Mobile to Videotron, Videotron keeps telling me that public mobile blocks the phone number transfer of the phone number that I want to keep. However, I have received myself, from public mobile...
i added 25$ top up to my phone and it says my phone is suspended...i dont understand why and how can i fix this??
We are trying to activate my wife's phoneWe ordered a SIM card it arrived but now we can not login.We tried to user the "Forgot your password" option but the system generates this message "Sorry, we’re unable to verify your email address." when we tr...
At the end of August I will be travelling to New York State, Vermont, New Hampshire, and Maine and then on to New Bruswick, Canada. Total time in the U.S will be 4 days. I need to be able to talk to my family in Canada from the U.S. as well as have d...
Hi! Brand new user with a ? repetitive question.I signed up and was activated yesterday. I used my friend's referral code.I understood that she would recive a credit, but today there is a $10.00 credit on my account.Is this a new member credit?Thank...
I bought a sim card at Walmart. They charged me 10 $ for the chip and 22$ plus tax for the 15$ plan. No, they told me they are gonna give me back 7$. Also when I register online to activate my sim card, I got charged once again 15$ plus tax. I do no...
I was referred by another client, when I am supposed to get my 10$ credit?
Calls transfering to another cellphone
My credit card was charged twice this month, any idea how to go about getting a refund?
I am legally blind therefore I use siri a lot. How come I can't raise siri 200 yards from the tower when in a rural community? My friend sits beside me on the Virgin network and has no issue.
I purchased a SIM card about 6 months ago and am just activating it now. Do they expire?I've triple checked the SIM number from the card but still get an "Invalid SIM" error on the Account Setup page Thanks, Rob
I was suspended today...went to change my plan to the new 60 promo...had a 20 dollar balance...added a 40 dollar voucher...forgot about tax so was going to add credit for payment and before I could it said I have zero balance and kept me on previous ...
