Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Um...? I can accept the solution but its not my topic. This is happening to every topic I go to. Even ones I didn't post in. @CS_Agent I just tested, I went to another topic that I was never in, not mine, hit this is not the solution, it worked, then...
How can I get my old number on my new sims card?
I am trying to change my plan to have more data each month, but each time I click on "view plan" or "change plan", I get a message saying "Oops, something went wrong. Log out and log back in to solve the problem." This did not solve the problem at al...
I recieved an sms on Wednesday 23, 2019 from Public Mobile saying that my payment is due on Thursday 24, 2019. I logged into my self-serve account on Wednesday in the evening at around 11.30 pm to make the payment in order to renew the account. The a...
Bit of an odd issue. I do volunteer work for Operation Red Nose and the coordinator has an iPhone. I have an LG G Flex and a Samsung S8+ (just got it, has Reddit app burned into the screen... got to love Kijiji phones...) anyway on both phones when I...
I tried to log onto my PM account today but with no success. I've been greeted with this message: "Sorry, you've been locked out. Please contact Public Mobile for help." Any help would be appreciated.
Hi all,just received my sim card and went through the activation process. At the end I got a screen with all my account info and at the top a cryptic message: Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/...
I can send messages no problem, but for the past few days I recieved most of my texts but some aren't coming through. Anyone know why this would be? Seems to be getting more frequent.
Hi,I have a samsung note 8, when I turn on mobile hotspot the share my connection with my laptop, my laptop connects to the hotspot but with no internet connection. Please help, Thanks. Georges
when I was waiting for the payment to process it rebooted to a page saying to log in and back out but I don’t have an account, public mobile took the payment and now I can’t use the sim it says invalid sim error, and I need a network unlock code. I n...
Hi, I am trying to activate autopay and I am getting this error everytime: Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged...
I attempted to sign up for a new service last evening. Went through the full process online with no issues - entered in SIM #, previous number to transfer with required authorization info (previous provider was Telus), entered info for new account, ...
I just updated my plan to a data one.How long will I wait before I can access the internet?
My boss made a Public Mobile account for me, and he cannot login to the website login for his account. Not sure if he forgot e-mail and/or password for it. And I can call 611, but he doesnt know the correct 4 digit pincode (he told me what hje though...
I want to set up a pre-paid account with my debit visa for top ups. Will that work for payment?
I'm leaving Bell and switching to PM. Can I keep my same phone number?
Can't login
With the prepaid base plans, I want to make sure I"m understanding it correctly. I can make and receive calls within my province. If I want to make a call from my home province to another province I need a top up of long distance mins. But, If someon...
I'm looking to get set up for two prepaid accounts. I know just recently we missed out on a promotion. do they offer promotions very often? Is it worth trying to wait for another one?
Hi I am freedom mobile customer have 2 lines in one account and paying bill for 2 lines 59.72 $ every months and haning 5 gb data plus canada wide talkI saw you have 40$ plan but data 1.5 gb, if I will switch to public can I get same price with same ...
Hi, The plans rarely talk about Canada texting. Do they all include it? I don't mean international I mean exclusively in Canada / Ontario?
My order number is 15619. I want to cancel it as i came to know i can buy directly from walmart. I was wondering if i can get refund?
Hi- I’ve been on a three month contract for almost two months and for some reason my phone stopped letting me make and receive calls tonight. No reason - nothing has changed and my account appears to be fine. I have turned the phone off and on a bunc...
I changed my plan today from a 30.00 to 25.00 and my account says active but I can’t text or call out or receive texts or calls
Hello, Only those whom live in the SouthWest part of Edmonton please respond to this question. I was just wondering if "someone" whom lives in the Southwest Edmonton area could answer us to how "Well" the service reception is for PublicMobile? We ca...
Hello if I purchase a plan right now (after getting a sim card in my mail of course) how long does it take public mobile to get up and going? Are there certain hours etc...
Hello We moved to Alberta from Ontario Would like to keep Ontario 519 number so friends can call without long distance charges Can this be done while setting up sim car and phone activation. Is there a step by step somewhere here??? Thanks in advance
hi everyone,wifi on my phone (using my telus account at home) seems to have slowed down since i switched to PM-is this possible?-if so, any idea why?thx
no data or calling after recharge plan (plan saids active ) , i have two same sim card lines and one work and this wont work ,its this line that have problem not the phone cause the try the other sim i this phone and it works perfect so its only thi...
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