Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Attempting to make my payment, with credit card as I have done before without issue. When I hit submit, it is telling me is cannot process my payment. Have not changed credit card or any other info, what should I do as my payment is due May 4th!
Good morning. I have since 12:00 am that I am trying to make some phone calls n is impossible. Soonest I dial the numbers ,any number the call is dropping right a way. It doesn't even go threw. I have try to shut n restart, remove sim card n restar...
Just registered with Public mobile and put the new sim card in, phone restarted and is asking for SIM network unlock pin and the pin number I created on the account is not working. help!
My data is not working and I am unsure of the reason. I am up to date on my payments and I have only used around 2GB of my 16GB limit. Can anyone explain why this is happening? Thanks!
Pleassssse help. Beyond frustrated. My auto payment did not go through because unbeknownst to me, my credit card had expired. I can't even remember how many years ago I set up this account but I don't remember my password. Each time I say 'forgot pas...
I just referred a friend and she went to London drugs and had the set up all done but he says the phone is still not working and the numbers not ported??
*** *** ****.it was due April 29. I don't have other phone. I'm not at home. My security question must have been written down incorrect from the London Drugs who helped me. Thanks
I operate a business and Public Mobile is my service provider for the only phone associated with said business. Frequently, I have to call clients back who have left messages on my voicemail inquiring about my services. I've had clients tell me they ...
In late March, I acquired a refurbished / unlocked phone from an online retailer. Public Mobile SIM card arrived soon after the phone. Just put the card into card slot, input the network parameters and bing bang bong - connection - right? WRONG.Over ...
Hello, I have 4 family members and I would like to sign up for 4 individual accounts. 2 of these 4 are minors. Can I be the owner of all 4 accounts and register all 4 accounts under one email? I do not want to sign up for a family plan. Also will I ...
I own 4 phones that are unlocked. We are with Virgin Mobile.Are there any savings if you start your account online? or do you get any discount with 4 users? If there are no savings in doing the setup online, I will go into Walmart today, thanks
I do not know why I am unable to accept calls from telemate because it worked before back in February when I was calling from telemate the phone calls always went through but my brother's phone calls can't go through why is that
I just called the self serve Public Mobile number from another phone. It asked to enter my phone number and I did. And it went straight to my account. And i was able to make a payment. It never asked for a PIN. Why is that? Is there a setting to make...
Hi, I really need your help. I forgot my password in my account, I try to answer my security questions but, I didn't get solutions. And I also have to cancel my plan, because, I'll leave Canada for 3months. And after 3months, can I start my plan?
