Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Registration says invalid SIM after failed activation

I have a SIM card which I tried to activate. After clicking activate, it loaded for some time, then it said "Oops, something went wrong", and to start over. Now when I try to activate my SIM again, it says my SIM code is invalid. How can I fix this?

Accès à mon compte

Bonjour,Je ne peux pas accéder à mon compte, ni joindre la communité.J'étais obliger de créer un nouveau compte (un nouveau courriel pour joindre la communauté)Comment je peux faire pour accéder à nouveau à mon comte?Supposant que je n'ai juste mon c...

Data usage

Hi. I'm a new Public mobile user. My question relates to data usage. Once I reach my limit of 250mb, does the usage stop automatically or will I get charged overage fees? I want to prevent overage fees.thank youRob

Resolved! Sim network unlock pin

I bought a motorola E5 play and it is asking for Sims network unlock pin

Long distance Call’s it working

Hi. I pay 8$ for 200 usa minutes per month. Just added 15$ because the LD not working. Still not working. Can anyone advise whats what’s going on?and why there is no way to reach contact support. ? ty

Resolved! Call charges

Recently I have taken mobile connection from public mobile with Canada wide call facility. When I am calling Toronto from Moose Factory, ON it says long distance call charges may apply. Do I have to pay extra fees to call Toronto from Moose factory?

Resolved! How long is current $40month plan being offered? does the 4.5 G data roll to next mnth if not used?

Resolved! Coverage in the US

I know there is a US package but the coverage map didn’t show any coverage. Will it just connect to AT&T or another local US cellular provider?

Resolved! Puk

I need puk code my phone locked!

Resolved! Porting numbers + Public Mobile Plans

Hi MODs and everyone, Currently two of my family members have plans with Public Mobile. Family member A has a grandfathered plan, but has relocated out of country and hence will no longer have use for this plan.Family member B has a Talk-only plan. I...

Resolved! I never registed my phone with an account and lost my SIM card

Hi there, I signed up with Public mobile in a London drugs in November but must've forgotten to verify my phone number with an account online. I lost my SIM card and I am unable to get into my account. My credit card is still attached to my old SIM a...

Edit APN settings

I have a Samsung Galaxy S9 that is unlocked. My "edit access point name" settings is greyed out.

Resolved! If I suspend my account, will my add-ons expire?

I am going abroad for several months and see that I am able to suspend my account and keep my number for 90 days. My questions is, if I reactivate my account within 90 days, will I still have my add-ons?

Resolved! Talk Canada-wide

When a plan is "Talk Canada-wide" does this mean that I can call anywhere in Canada from anyware in Canada with no added charges or do I need to add on a long distance package if calling out of my home provice. In other words is "Talk Canada-wide" pl...

Number porting

I ported my number from Telus but I'm still not activated on the Public network. Infact, I have no service at all! I did the switch several hours ago.

Resolved! Picture messaging won't work

Hi, I'm new to Public mobile and everything is good except now that I have switched I can't send or receive picture text messages. I don't think it is a phone setting that is the problem because it worked fine when I was with Rodgers. Can anyone help...

Resolved! Bad info

I was checking through a forum today and notice a person was advertising **bleep**ual favours,this is not appropriate at all,I was disgusted,if you like I can give you the user name

Texts blocked by the operator?

I'm trying to set my number as a contact number in a bank in Russia. To login there I need to receive a text message from them.I have a public mobile plan with unlimited international text messages, but I don't receive their texts. I called to the ba...

Not Roaming

My phone thinks I am in the US and so blocks all my calls and texts. I am NOT in the US!

Resolved! US plan

I'm relatively new to PM, but I did notice a US plan that was available for $60/mth that now seems to be missing. I will be travelling to the US next month for 4 weeks; is my only option now to purchase a US roaming plan for $20/10 days and renew ev...

Resolved! Last December's Free Internationl (CAN-US) Long Distance Minutes

Hi,In December, I enrolled (registered) for Public's 400 minute international (CAN-US) long distance Christmas giveaway made available to existing customers. My question(s) pertaining to this giveaway are: Do the 400 free CAN-US long distance minu...

Plan change

I want to change my plan that $15 one.

Resolved! Data calculations

Since activating my account. And at home (on Wi-Fi) it shows using data when I log in to my account. There is a 0.00 charge but I don't understand why it's saying I'm useing data when on wifi? Please help.

Can't create a self-serve account (or get into one if it exist)

Hi, I signed up with public mobile a few months ago at wal-mart, porting over my old number. Currently, if I try to get into self-serve, it won't let me in, and if I try to create an account the phone number I ported over is not recognized. What shou...

Resolved! Question Regarding "Payment for Next Cycle"

6 digit number

i cannot find a six digit number that its asking for

Resolved! New to Public Mobile, is there any things that I should know?

New to Public Movile and I was wondering if there was any thing new members should know?

Referral Code didn’t work?

Hi, I just joined Public Mobile. While in the process of signing up it asked for a referral code. I entered it and there was a check saying it was valid, however I still got charged the regular amount?

Resolved! Using bonus Gs

Does the 1G add-on bonus PM gave everyone "for Christmas" roll over if not used? If yes, why is mine being consumed right now?... I used up my 10G from my regular plan (60$ plan) but I also have an extra 2G every month that was a promotion to get me ...

customer service

how r u makin' out, has anyone with Public mobile know or actually got talking to someone on the phone the xxxxxxxxxxx # that can help with issues, instead of doing this crap online. edited by computergeek541: phone number removed

Community

Forum Posts