Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've got the $15 plan, and have burned through about 800 minutes in the past 2 days trying to get through to the telehealth line. I wanted to switch to an unlimited plan, but it doesn't give me an option right now (so I've been buying the $5 add-ons,...
Hi all, Like many of you, I'm trying to get authorization to get tested for Coronavirus, and I've had some very long holds with Info-santé (QC). 4 times in a row, I've been on hold for 2h31, 2h32, and then it disconnects. I mentioned this online, and...
Hi, I have been with PM for over a year now with no issues. Now for some reason, every time I make a call I get an error message : "2 UV 1 (something like this) all circuits are buy". I have been receiving this message more than 2 days now - what do ...
I recently returned back to public mobile and do not remember my username for my community account. I am unable to have the same email as my self-serve account due to this. I only get the option to reset password.
I tried to activate my sim and add time via payment voucher, but when the system processes my application it says "your account has already been activated, you cannot activate again". I bought it new from Amazon, what's going on?
Hi can I get a delayed payment for my next month? I'm trying to make ends meet due to the COVID-19
Hi Is it possible to pay for a new sim card with my account balance ?
Hi I got a problem a lot of my calls are not coming through to me for some reason. I have friends and family trying to call me and my phone does not ring or show missed calls!My new area code that public gave me is 672. Is the new area code causing a...
Hello my service is not working!
I understand that when wanting to port my number from PC Mobile to PM that I first have to activate my PM SIM card with a new number, then request my PCM number be ported over. How long does this take?
I took a new SIM from public mobile for my son. While activating the SIM, he entered the wrong referral code.How can I cancel the referral code that has been wrongly entered and put the correct referral code, which is mineAn early response is highly...
I am getting a "2UV2 All Circuits Are Busy" message when calling a toll free number in Kelowna, BC. I can make local (Campbell River, BC) calls and just called a LD number and both went through fine so I know it is not my phone. Just putting it out t...
Hi, I have a 50$ plan, but my rewards should give me 7$ off, loyalty 5$ auto pay 2$, etc. It registers as that on my account but when I check my credit card charges, I still been getting charged 49.44$ each time?
Hi, We signed up with Public mobile last night and I got my phone connected in about 10 minutes. Then I did all the same things with my husbands and NO connection. We have waited almost 10 hours and still nothing. We have taken the sim card out a few...
Is it time yet for a 2GB plan for $25?
Is PM planning to have data caps suspended (like other companies including Telus have done) till the pandemic scare remains?
“Keeps saying unable to process transaction, Denied by card issuer“ for 3 different cards I tried !My banks for all three Cards say they don’t ae any authorisation
Why is my data always being ripped off? This month it was due on midnight on the 18...its still the 17th and pub mob has already renewed it and is now using up this next 30 day data...come on people.....this is just getting worse and worse.....and r...
Any suggestions about what phones work best with public mobile?
Hello, I want quit my plan from April as I will leave the country in the end of March. I want to know what I have to do to quit my plan that I'm currently in. Thank you.
To whom it may concern, I have 2 PM accounts, $15 (10 minutes/250MB) and $40 (5GB/$30 for 8 months), and would like to close out the $15 account and port its number over to the $40 account. Please advise on the best method to do so. Thanks i...
I currently have a plan with PM and am a happy user. Based on my usage over the last while, I'm considering downgrading my plan to save myself even more. :cathappy: But before I do this, I have an important question. On my account, in the "My Data & ...
The month has just started, as payment was taken yesterday, however it is showing I used over 5MB of data. Here are screen shots that I hope someone can help with. As you can see I have not used any data for the past few days, as I mainly use wifi....
Hey, I'm planning on switching over to public mobile, but before I do I want to make sure I can use MMS and data with my phone. I've seen some other posts about the APN settings and they include MMSC addresses and ports.I don't think my phone has an ...
I haven't been able to use the phone all day. When I long on to my account it says: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended..... I waited till the end of the day, but n...
Hi I need to talk to someone immediately about my plan. I've paid for 400mins intl calling as an add on and I urgently need to phone home (Australia) to sort some things amongst the Covid-19 changes. Please call or contact my ASAP as I am stranded w...
Why does my plan say top up by 1159 pm on my top up day but the phone gets suspended in the morning
Is there a way to figure out how many years / months you have been with Public Mobile? In the transaction history, I only can go back 6 months.
I purchased a data add on yesterday and purchased us roaming data by mistake, i don't travel so no need for that. is there anyway to get that add on cancelled and reimbursed?? thank youErnie
I purchased the US voice and text add-on and I have been unable to recieve calls to my phone while in the US. SMS and MMS messages have been working but for the first 4 days I was unable to make outgoing calls. They just dropped without ever connec...
