05-18-2020 02:12 AM - edited 01-05-2022 10:49 AM
05-18-2020 02:21 PM
@Ramanbrar28 wrote:Hello I added data but it’s not working
@Ramanbrar28 Just to add to what's already been said about making sure you purchased your add-on, make sure you have data enabled on your phone. Also it's always a good idea to reboot your phone after making any changes in your account.
05-18-2020 07:41 AM
Make sure you add it then purchase it.
To purchase Add-Ons using your Self-Serve account, follow these steps:
05-18-2020 07:37 AM
@Ramanbrar28 if the data add on is in your account. It should look like this
If you have data, are you a new customer? And has data ever worked for you? If it hasn't, consider resetting your network settings and checking your APN settings. For more detailed help, please provide the make and model of your phone. Thanks. Stay safe.
05-18-2020 02:49 AM
@Ramanbrar28 Here is a guide how to purchase an add-on. https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974
Key info is that it is a two step process if you do not have enough account balance.
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05-18-2020 02:15 AM - edited 05-18-2020 02:15 AM
@Ramanbrar28 wrote:Hello I added data but it’s not working
If you log into your self serve account, is the data add-on amount showing in your account data and add-on summary? When purchasing an add-on at Public Mobile, the customer must first top up the account to ensure that there are enough funds in the account balance. If that was not already done, going through the steps to purchase such an add-on only adds a top up to the account, and you would have to go back and make the actual add-on purchase.