Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought a new sim card for my phone, and selected change sim card. I submitted the number from the new card, but now my phone says enter PIN to unlock sim. Where do I find the PIN?
I have a LG K9 phone. For the love of God someone please tell me how to shut off the thing from constantly texting to 7723. I tried looking through the mountain of posts that are about this, but can't make heads or tails out of what I should do.
I tried to reactivate phone before 90-day suspension period expired ... loaded funds into account and the phone still does not work. What am I doing wrong?
how do i get my new iphone 7 to work with my current sim
Purchase talk and txt with 1 G of data but nothing working
I can not connect to data. I have data turned on. I have turned data off and on restarted the phone. I have a plan with data and still have over a gb left. It worked earler this week. How can I get my data back?
Hello,I refer friends but did not get rewards. How can I get this? Thanks
after finally getting my phone problems fixed, I found that I canphone and recieve calls, recieve texts but cant send texts. I have set up access point names as required and have referred to the community comments regarding my problem. The suggestion...
I want to talk to **bleep**ing LIVE PERSON!!! online services sucks and pissing me off!!! Call me now xxxxxxxxxxx. Or imI **bleep**ing leaving as a customer!! Again.. I want a **bleep**ing LIVE PERSON!!! Edid by mimmo removed personal info
I have the basic $10.00 plan. I will be travelling to Europe soon and would like to know if I install a European SIM card in my phone, will the current one expire while I'm gone?
I have been using autopay for several months now, and I haven't had the discount applied to my account. I do have two referals that are being applied, but not autopay.
I have paid for the US roaming bundle. Shows I've paid twice. Wanted only one bundle. Nothing works. This has happened to me once before. Tried dialing *611 and getting "experiencing technical difficulties. What now PM?
I tried taking $20 from my VISA card and adding it to Available Funds. It worked but when I checked my VISA account, I was charged $22.60. I was not told of any fees. What is that about and how to I avoid it?
Installed Sim card yesterday..Cannot receive in calls, but can place outcalls.Iphone 5.. Anybody help? some of the forums are talking about a porting issue? Thanks
Hi everyone,Is there a list anywhere of Manitoba numbers that can be used by public-mobile? Are there numbers available besides Winnipeg numbers for Manitoba? Thanks!!
Is any 5G service coming with Public Mobile network in near future?
My plan ran out yesterday so I added a voucher this morning and added the new $25 plan. For some reason it’s telling me I have no long distance plan even when I call local numbers. When I’m texting it’s coming up my email. I don’t understand what’s g...
Hello supportI have transfered my phone number to Public Mobile one week ago , now it is woking well. anyone can confirm the transfer is finished or not ? yes finished, I can cancel the old phone service . Thanks
My Number Transfer was rejected and 2 of the suggested errors were incorrect Account number and/or PIN, but I was never given the option to enter either of these things. What am I missing here? Where do these get submitted?
Very often my phone will not notify me of an incoming text message. This can happen any time of the day if I am hooked up to wifi or not.sometimes it will be 10 or more minutes since the text was sent by the other party before the notification will c...
I can't get hold of the email I used to set up my public mobile account. I went through the ''I forgot my account process'' But it says there is an error on the page. I have tried calling Public mobile on the phone and through the chat but the two ar...
I have entered the payment voucher in a number of times and it refuses to go through - I would like to pay for my phone please
I recently bought an new SIM, activated and put it in my iPhone6s. (It was recently update to ois 12.2). I get a message the Activation Required. So I follow the steps. In the end of that the message is SIM not valid. "The SIM card that you currently...
I added the new bonus plan. I’m trying to call local and provincial long distance and it’s telling me I don’t have that included in my plan when I do. Ive reset my phone. I try to change my plan and the page just goes blank. I don’t know what to do ...
I lost my sim card how can I report that and get another sim with the same number
my phone still hasnt ported over to my new cell. after i take out sim card and battery and reinstall them both my old cell receives text stating the pin you just requested for your device is ******. I have no idea what i am supposed to do with this ...
Hi, I used visa debit card to activate account and at first submit it was denied so i just pressed submit again and it worked. so apparently I made duplicate request which caused issues with porting number. My husband is going to switch to pm today u...
My 400 min Intl Long Distance add on just ran out so I quickly purchased another add on in the hopes of completing the call. Purchase confirmed and says that it is active however when I call I get a message saying that I do not have an active add-on....
Hi - Last 2 months Public mobile charged $40 each month, what’s according to the plan I took. this month I even get $2 discount for autopay and in my account it’s showing $38 total Debit where I can see from my bank $42.94 was deducted. So why it cha...
If i purchase an add on for roaming in the u.s it says talk and text but doesnt specify if it is unlimitted talk and text. Is that unlimitted if i am in the u.s. if i get that add on?
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