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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

i had to get a new sim for a new phone how do i activate it?

i never registrered my account when i first got it because i didnt know i had to. my phone got stolen so i bought another phone, and went and bought a new sim card. how do i activate it, ity has to be done online?? i am seriously lost.

Auto renew

Hi,I added money to my account last night, using a prepaid voucher but my services wasn't restored and can't get it to work.

FYI: iOS and APNs...

I often see posts telling iPhone users to set the APN in order to get cellular data working properly. Generally speaking, this is not applicable (and often not possible!) because the APN (amongst other settings) are established by a configuration fi...

Locked Out Of My Account Pls Help

Hi all, I have 2 PM accounts, one for my mom and one for my brother. both have autopay set up. Today my mother is unable to make calls even though her bill should have been paid for automatically from my credit card. when i tried logging in I got the...

Resolved! Early renewal date?

My plan usually renews on the 7th of every month. From time to time, it’ll be the 8th, but this month it’s telling me to renew today, which is the 5th. Is it because February is a short month? That’s the only thing I can think of.

Resolved! Unlock my phone

How can I unlock my phone from the public mobile network ?

Follow up to... Interesting... who knew?

Wanted all to learn of a quick response, actually not ever experienced by me! However, I'm a PM newbie...Without knowingly, or even perhaps NOT AT ALL, someone who didn't identify her/ self as a member of the mod_squad AKA moderator_team ..sent the f...

Resolved! Surprising amount of credit on my account?

When I first signed up for public mobile, I found the whole reward thing nice. However, I've noticed that I have been given $20 of extra credit instead of the usual ten that I get for signing up before 2019 (plus autopay, etc.) At first I didn't real...

why i can not get the friend reward?

my friend introduced me this public phone plan ( 40$ plan) and i have been told that i can get 10$ reward in my account once i activited it, and i did open an account and get activited as well as provided my friend phone number, but until now nothing...

Resolved! Data not working

Hello I have an iPhone 4S and paid for the unlimited talk and text plan with 5 G data with public mobile and I can't get the data to work. I have tried doing a factory reset and have changed my APN settings but it's still not working. I do not have...

overcharging

hi i am new with this service i paid 2$20 on jan 6 to renew at london drugi got a text on jan 7th to pay again so i paid another $25 total of $50thinking it would cover jan and feb but i got another notice i have to pay again how can i talk to someon...

Local number, cant do receive or make local calls. Says I need Long distance plan.

Just switched my phone number. IDK why but when I try to make any LOCAL calls it says that I do not have a long distance add on. Also I can't make or receive calls to my number, when I call from another phone it goes to voicemail. I saw another pos...

International Ethiopia calling

Can anyone tell me my husband is traveling to Ethiopia in a few weeks. It’s not in the listed countries for international call add on. So does that mean I can not call.....

Resolved! Plan expired service suspended?

Hi everyone, I am well aware of the plan suspended message on the renewal date and it has never caused me problems until today. Today is the renewal date and my service got suspended altogether! I am using the same credit card for months and it has n...

Anyone else surprised by the profile private stats for our community involvement?

I am a newer member of the Public Mobile community (few weeks), and I am so amazed at my private stats section under our profile. The number of page views, messages read and, to a smaller degree, total minutes online are shocking! You really have no...

Re: Can’t make or receive calls. Tells me I need a long distance add on

@Djsherman1983 wrote:Every time I try to places call. A recording comes on telling my, it’s long distance and I don’t have a long distance add on. If someone tries calling me, it goes to voicemail. I have unlimited Provience wide calling. The numbers...

Resolved! Credit usage

I have a credit on my account but my next payment shows it will come out in March. Will the credit be used first before my credit card gets charged? Thanks.

Turbo hubs

Does anyone know if a data only package will work with a zte turbo hub? Thanks

Still not receiving incoming texts!

I have never been able to recieve text?Account reset and phone power cycled.

Resolved! Autopay bonus

Looking at current plans that are available to me, I see "Special Offer! $40 for 4.5 GB + 500 MB AutoPay Bonus".The question I have, currently I have 4.5gb for the same price, but I get $2 off for using autopay.. If I were to switch would it be tradi...

Add on not working

I have the 20 dollar unlimited text and add 200 minutes of talk as add on but it is not working

Not able to add funds

So today I bought $30 to top up my account, but it only allowed me to use $25 of it. The place I bought my minutes couldn't even add them for me. They issued me numerous new cards to try and none worked. I changed my plan, and then the $25 I added di...

Bad sim

Today i tried to activate a sim everything went well until i put the the sim into the phone and after many attempts tpo reach out for help, I got no response and ended up having to take the sim card back, Only to find out that public mobile will not ...

iMessage/data delay

For a couple months I have been experiencing troubles with my 3G/LTE. My phone does not get iMessages or emails etc. instantly. I will get a bunch at a time, up to an hour after the sender had actually messaged me. When I receive the message it says ...

Data sharing

Hi I am wondering if it is possible to share the data i currently have on my package with another SIM card that I would like to use in my turbo hub. Or do I need a complete different package to have the data for the turbo hub. Thanks.

Resolved! Can I receive calls from other country?

I have the $30 plan which have unlimited canada call, unlimited text and some data.Anyway can I recieve calls from countries like US, Japan, Korea?

Resolved! Refer a friend rewards timing

hey everybody, I was just trying to figure out how this reward/refer a friend cycle works with a 90 day plan. My autopayment for my 90 day plan went through on Feb 1st; my friend signed up for public mobile using me as the referral on Feb 2nd (the pr...

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