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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2268 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34266 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45937 Views
  • 182 replies
  • 30 Bravos

Dropped Calls

On Wed April 10 and Fri April 12, My calls were dropping after about 10 minutes. Both days this was between 5pm and 6pm while traveling the 401 between Toronto (North York) and Oshawa. Any insights?

Sprackmd by Great Neighbour / Super Voisin
  • 1122 Views
  • 5 replies
  • 1 Bravos

credit card

I get this message when I try to register my credit card for auto pay.Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Pl...

nebo123 by Good Citizen / Bon Citoyen
  • 1886 Views
  • 10 replies
  • 0 Bravos

Resolved! Tranfer to MP from Koodo

My friend is planning to transfer to MP from Koodo. She would like to know how to process it. Any store in Oakville can make it? Or online or phone call to handle     it?

Jingyuan by Good Citizen / Bon Citoyen
  • 1417 Views
  • 6 replies
  • 0 Bravos

Cannot connect to mobile data.

Phone is an LG XPower. Phone works fine for calls and text as lon as there is no picture in the text. I followed apn setting instructions from the help bot but to no avail. Anyone got any suggestions? Is there a place to take the phone to make sure a...

Dekadaddy by Good Citizen / Bon Citoyen
  • 1585 Views
  • 13 replies
  • 0 Bravos

Resolved! Email is unavailable

My account was disconnect after being out of the country for a few months. I have ordered a new SIM as I was told I needed to do, but now I am trying to activate it and I keep getting the error message “The self serve username you have entered is not...

kayyoung by Great Neighbour / Super Voisin
  • 1503 Views
  • 6 replies
  • 0 Bravos

Service not working

My account is not working after I added my payment voucher this morning. I tried restarting my phone, taking the sim out, calling #611, nothing is reactivating my service

Resolved! Refund

Hello,I and my wife moved to Virgin mobile.We paid to public mobile on March 22 and March 23 and moved to Virgin mobile on March 26. Can you please provide us refund?Thank you.  

stasflash by Great Neighbour / Super Voisin
  • 1383 Views
  • 5 replies
  • 0 Bravos

msg: your account has already enough balance.

hi may be this is a new bug. my plan is going to expire in 14 april. i am on 25$ plan and having 10$ in my account +2 $ auto pay +1 $ referrals  while making one time payment website give me be error “your account has already enough balance”. as per ...

shakti by Good Citizen / Bon Citoyen
  • 1623 Views
  • 10 replies
  • 1 Bravos

Resolved! Help!! Add Ons Tab Not Working

Hello, I am trying to port my koodo number and everytime I click the add ons tab it says 'oh no! It looks like something went wrong...' I have tried logging in again as suggested but I get the same error message. The other tabs all seem to work fine....

MrsMagoo by Good Citizen / Bon Citoyen
  • 2018 Views
  • 16 replies
  • 1 Bravos

Loss of service

We just switched over to PM from TELUS on Monday. This morning I woke up with no cell service, but my husbands phone works just fine. My account is active, no outstanding balance and the SIM card number is correct. I use an iPhone 7. It has been turn...

Resolved! Unlimited talk Canada wide

I just changed the plan to unlimited talk Canada wide. Does it mean that:~ I can make any Canada wide calls anywhere in Canada;~I can receive calls from anywhere in CanadaPlease Confirm. Thanks.

Jingyuan by Good Citizen / Bon Citoyen
  • 1300 Views
  • 3 replies
  • 0 Bravos

Resolved! Dropping service

Dropping service now!! 

FY by Good Citizen / Bon Citoyen
  • 1680 Views
  • 7 replies
  • 0 Bravos

Cannot connect to Data

HiI have been with PM for two years, no problems until today. All of a sudden I have no data. My account has lots available, my wife's identical LG Stylo has data, I have tried redoing the APN settings, pulled battery and sim card, no luck.Please hel...

Kempffc by Good Citizen / Bon Citoyen
  • 1735 Views
  • 7 replies
  • 0 Bravos

Emergency

Im trying to change my card on my accound because i missed my payment tpday and the prob is I dont even know my email becuse its been long time that Ive enetred could u please help me with that this is my phone nr 4********* and my email is g*******@...

Gani by Great Neighbour / Super Voisin
  • 518 Views
  • 2 replies
  • 0 Bravos

Resolved! Locked out of account. Please help!

Hi there,I've forgotten the password to my self service. I hit the 'Forgot my Password' link and had a link sent to my email to get it changed but it still doesn't seem to be working (using the new changed password). I am now locked out of my account...

GterK by Great Neighbour / Super Voisin
  • 1401 Views
  • 4 replies
  • 0 Bravos

Resolved! Voicemail?

Hi,  Is voicemail included in my plan?I have a 3 month $165 US long distance with 6 GB of data?

mhobbs by Great Neighbour / Super Voisin
  • 784 Views
  • 2 replies
  • 0 Bravos

Resolved! APN settings for PM

I added the APN settings for my Zenfone 4 and now everything works. I have been wondering though: why aren't these setting in the sim card? The sim has Koodo and Telus settings which did not work, why not just have the Public Mobile settings as the d...

troyfy by Great Citizen / Super Citoyen
  • 3335 Views
  • 11 replies
  • 0 Bravos

Went from 90 day pay to 30 day pay and rewards are incorrect

I went from the $25 unlimited province-wide talk/text to the $25 unlimited Canada/text and 1GB data plan. My original plan I paid every 90 days, while the new one is every 30. I had an autopay reward and a refer a friend reward which should be a tota...

ariesrising by Good Citizen / Bon Citoyen
  • 1853 Views
  • 13 replies
  • 2 Bravos

New port not receiving incoming calls

I just ported my number from freedom mobile. It’s been more than 12 hours. I can make calls and send and receive texts but I can’t receive incoming calls.im pretty sure now that I inputted my freedom account # incorrectly. Is there a way to rectify t...

BillM by Great Neighbour / Super Voisin
  • 970 Views
  • 6 replies
  • 1 Bravos

Resolved! Monthly autopay

Who do you contact if monthly autopay goes up without your approval?

Rlasalle by Great Neighbour / Super Voisin
  • 1769 Views
  • 10 replies
  • 0 Bravos

Plan change hiccup

Hi,Mid-cycle I set my $30-plan to change to the $25-plan on renewal, which should have occurred around April 10th or 11th. I'm on autopay. I currently have no service. When I log in I get a orange box saying "Please disregard this message if you have...

Dyl by Great Neighbour / Super Voisin
  • 1120 Views
  • 7 replies
  • 0 Bravos

Autopay not working

I'm on an Autopay plan and have been for a while. This morning I go to use my phone and it is not working - please advise. 

SherBear by Great Neighbour / Super Voisin
  • 679 Views
  • 3 replies
  • 0 Bravos

Resolved! Charged for Two US Roaming Add-ons

I recently purchased a US Roaming Add-on, but when I looked at my account summary I was charged for two packages. How do I get the extra package refunded?

nealio by Great Neighbour / Super Voisin
  • 628 Views
  • 2 replies
  • 0 Bravos

Resolved! Unsure what my usage history is telling me.

I'm new to Public Mobile and haven't used my phone in weeks.  When I checked my usage history for the first time, it shows my phone in use almost daily.  Mostly it shows the usage as "WEB" but there are a few outgoing to one number I know I didn't ca...

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BullDogPup by Good Citizen / Bon Citoyen
  • 2594 Views
  • 16 replies
  • 0 Bravos

Resolved! PSA: Am I headed towards account suspension?

Seems I have a potential problem on my account. Check these dates:My next Payment Due Date of "May 3 2019" doesn't match the AutoPay Date of "May 7 2019".If I understand these dates correctly, my plan is up for renewal on May 3rd. And my AutoPay won'...

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LovesToPM by Mayor / Maire
  • 2760 Views
  • 22 replies
  • 4 Bravos
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