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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Forum account vs Self Serve account

Hi folks,Glad I moved here from one of the big Telcos in Canada. Seems like a nice place to stay. I have a question about my forum account. I created this before I actually activated my SIM. When I activated my SIM I put my email address for billi...

"Sorry, we cannot complete your call"

I am getting this message every time I try to make a call. I also can't receive any calls. SMS works fine. That's been going on for a week. Please help.

Resolved! Can't make calls on new plan

I signed up on a $10 plan that includes 50 minutes province wide access but it won't let me make or receive calls though the text is working fine. When I check my usage online the talk minutes don't show up but my remaining text and add-ons do.How ca...

Resolved! Porting a number

I have a number which I want to port from lucky mobile. The status on my account shows suspended, but I have no problem with the service. I can make and receive calls. Will I have a problem porting the number to public mobile.

Unable to change plan, contacted Moderator team for 4 days but seems no response.

Hi,I would like to change plan from $40 to $10 since I dont need data at all. I cannot do that in Self Serve, although I have enough fund in my balance. The screen of changing plan is frozen when I clicked Submit (I dont need to add more money from C...

Resolved! I got $20 in my account and can't change plan

So my account plan is expired due to card that was pre-authourized being cancelled I think. Anyways I added a new card to my account and topped up my account with $20. I want to change my plan to the $20 plan from my $25 plan, however it won't let me...

Switched from Public Mobile to Koodo...What happens to my current balance?

Prepaid (For 3 months) my Public Mobile $40/12 gb plan on August 10. Officialy switched over to the koodo promotion September 10. Got about $80 remaining on my Public Mobile account. Also can't login anymore since my number got ported. Can this bala...

Do I need to manually reactivate after disabling lost/stolen (plan has credit, but expired)

If a plan has a credit balance, and they click lost/stolen to stop it from renewing, will it restart automatically when they disable lost/stolen later? There's enough credit to pay for a month, but the service expired around Sep 6 (while it was in Lo...

Resolved! Kodoo sent me an offer to switch to its plan with $180 credits

Hello, I got a message from kodoo that it offered me $180 credit as well as a 8GB plan. Is it a good deal? I just don't need such large data plan, otherwise it is very attractive.

Is Public Mobile shutting down?

Koodo rep told me that Public Mobile woukd be closing soon. Also read on a forum that another user got told the same thing by Koodo rep. Is is true?

Need Help Immediately Please

My brother is traveling and has the SIM card with him, he won't be using the line and we want to turn off autopay since he's not using the phone line. I've been locked out of the self serve account as I can't remember the password or the security que...

Can I see the people who used my referral or vice versa?

Hey,I wanted to find out if I use someones referral through that refer a friend $25 promo then can that someone see my details like my name and number after I used them as a referral?Like there are some nice people here who are sending me their numbe...

Rewards for new customer with no referral?

I was wondering if there is any way for me to get something like a $25 credit for becoming a new customer without having to use a referral because I don't know anyone who is with PM.Thanks.

international add-on's

We are going to Mexico for 70 days and looking for suggestions

help . i would like transfer my number to pm from koodo

i m having a problem tranfering number to pm from koodo .can someone help me to do it ? thank you

Resolved! Returning to Public

Hi,I am a former customer and would like to return to Public after having switched to Koodo I would like to know what I need to do?I still have my old Public sim card and am still using my Public number and was wondering if I needed to order a new si...

Mod Response Time

What's the average response time for mods? It's been 2 hours since I messaged them regarding a porting issue. I am still not getting any incoming calls after my port-in from 2 days ago.

BYOD: What device would you recommend?

Looking to upgrade to a nicer phone. What would you recommend? Features I'm looking for: - Good camera (dual lenses)- Good battery life (none of that < 3000 mAh capcity)- 64gb internal storage + SD card slot- Dual SIM- Wireless charging (not totally ...

Refund for Service @Moderator_Team

Hi, I recently got a public mobile sim with service for $25, and the line is active but it is not working in my samsung s5 mini phone. I have tried it in another phones but I want to use it for the samsung S5 mini for my daughter's phone. Therefore I...

I am on $120/12GB/120 Days Plan to Koodo Migration

Hi PM Familty,I am on $120/12GB/120 Days plan, I am on vaction so I haven't renewed my plan. I just let it expired. Am I eligible for Koodo migration offer? I tried on Koodo website and It shows invalid validation code. I don't want to just pay $120 ...

Resolved! No Incoming Calls - Just Ported In From Fido

Hi, I just ported in from Fido 2 days ago. I am not receiving any incoming calls, but I can make outgoing calls. Help!

Thank you to the P.M. Community

I learned 3 things in the last week!1) Make sure your phone is unlocked before you leave your last provider - mine was but I wasn't sure?2) My previous provider locked my phone number down creating this entire mess for me. Make sure your phone number...

New user, txt count seems to be adding received messages to my total

I just signed up 2 days ago and my message total reads 20/50. I have only sent a couple of txt messages and the rest were all recived from Public Mobile and Microsoft. I thought incomming messages were unlimited so I am surprised to see incomming add...

Resolved! Possible to switch $1 monthly referral credits from one account (number) to another?

Is it possible to switch $1 monthly referral credits from one account (number) to another? I would switch my $40 plan to Koodo but I have $15 monthly in referral credits. My two sons have $10 plans. Would love to switch them there.

Unable to make calls

@Moderator_TeamUnable to make calls from my mobile number

Resolved! MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

I opened up additional 3 accounts for my family. My daughters plan which is the 1st longest plan which I used to do my referral to my other family members Now says there is no data but the plan states she does.She use to have 500 mb + 500 mb bonus w...

LG G4 MMS won't work

Hello, I am a brand new user whose LG G4 data won't work, and have been reading help files and posts about the same issue. My data plan is paid for, my APN is set up correctly (quadruple checked), my data is turned on, I am set to LTE network, but I ...

Resolved! Does $25 talk and text have offer to migrate to Koodo?

Hi, I swear I saw a text on my daughter's PM phone (she has talk and text for $25) last week saying we could switch her to Koodo for the same service for $20 per month plus credits. It seems to have disappeared from her phone. Is this a current offer...

Resolved! Add-ons

If I add a data add on to my plan as I was getting close to my usage limit, does the add on auto renew when my plan renews or is it a one time purchase? I couldn't figure out how to remove it. I changed my plan as of my billing cycle to include more...

Receiving calls on public mobile phone

Hello, Not sure if other people also experence this but when when some one calls my number, they first get notified that their call is being forwarded. Which dosnt make sense, when someone calls me they should either be connected directly or if forwa...

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