Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My daughter lost her iPhone in Disneyland, and it hasn't turned in up in Lost & Found. Two questions: (1) Is there a way for Public Mobile to add the IMEI to the blacklist? From other discussions, there doesn't seem to be an answer to this. (2) Sinc...
I've been trying to log in for the past hour. It just says "Waiting for selfserve.publicmobile.ca..." Sometimes I can get to the page where I can enter my credentials, but after I click Login, it spins forever. I guess I'll try again later, but this...
I am new to public mobile. I ported my number in from Rogers yesterday but I am unable to receive calls, it just goes to my Rogers voicemail. How can I fix this?
I've just purchased the international call add-on but when I tried calling +44 (London, UK) , I got a notification from TELUS saying that the number is in a calling area that is blocked. First of all, what does it have to do with Telus, and 2 why is ...
On it's face, 100 minutes, unlimited pictures and texts, and the bonus 250 megs of data are impressive, but the data is what makes things interesting. With Fongo, 250 megs gets you around 500 minutes of calling. You want to make calls with your Pub...
My cerdit card expired and was not able to update it online. When enter new number on my account it says payment failed. I tried two different cards and it is still the same issue.
I joined in Public mobile on Mar 9, I have chosen $35 plan, and got available found $47. Today, I have changed a new plan to $25 plan. My available found became $22. I thought my found should be $37(minus $10 from $47) I really appreciate it if you g...
Recently I referred a friend to join the Public Mobile SIM but although I referred him all I got was $1 as an Reward for referring my friend where as they said they will provide $25 as the reward.Could you tell me why I only received $1 as the reward...
Hi there I’ve had 5 gb of 4g LTE with unlimited text and call and it’s 67$ since I started using public and noticed there’s bin a 6 gb option now for a little and no 5 gb option so when I’m going to renew my plan I look at the 6 gb option to see the ...
Hi all,can someone explain what is (Add tags) and how do i attach the question to my reply when i answer someone ? Thank you, I could not find this on PM's site
I'm currently on the $10 plan and want to move to the new $15 plan. What will happen to my data and additional minutes add on when I change my plan? Do they migrate over to the new plan, or do I lose them completely?
No matter who calls me, whether they are in my contacts or not or have called me many times before I only ever see "Unknown". I don't care if I can't see people's names, but I would at least like to see what number is calling me. The phone is an olde...
Hello all, I ordered a SIM and attempted to transfer my phone number from Virgin. Currently using an iPhone 5s (model A1533). Factory reset the phone, setup the WIFI connection, then getting a message that SIM not supported.Not sure next steps. Thank...
Hi all Is there a way tso subscribeto community announcements. Only the announcement. And all new annoincements every one of tgem Thabks
I work for a non profit and we are assisting a new family who have come to Canada as refugees. I set up one account/phone with PM for one family member and all is well. For the second, they wanted me to use the same email. The system let me proces...
I am still fairly new to Canada and got this text today. Not sure if spam or legit and what to do in any event! This is a new cell and I used the SIM on old SIM until a week ago but this arrived today.
Hi,I am set up on auto pay and I see on my credit card that there is a pending transaction on March 14 for 42.94. I woke up this morning and I found that my account got disabled. I logged onto public mobile and it says available funds are 20 dollars ...
I was looking at changing to new $25 promo plan and noticed another $15 promo plan for 100 minutes, unlimited text (I think) and 250mb bonus auto pay data. Was thinking might be good plan for my parents but did not notice it on the website. Is it on...
How long does it take for your referral awards to show up
Always on autopay. Checked credit card, amount for this month transferred. Please help! Edited by computergeek541: phone number and account number removed
A "Sign in to network / Public Mobile" notification has been on my phone for a few days. Google searches only work when I'm on wifi, so I presume it's a data issue. My plan is coming up for renewal on March 20. It's very difficult to check my data us...
I signed up my wife to Public Mobile last night, and all is going great, so I just ported her number from Virgin. I completed the online info, and got the "Phone number change successful " message online. I know it can take some time for the port to ...
I have a Midwest vice 3g flip phone andHave tried to get the mms working. I had no trouble on my other phone ,lg. Any suggestions posted on here I have tried. The phone recognizes that there is an mms but get an error when trying to download.... Tha...
Hello,As a brand new client I took others advice and ported my Freedom number a few days ago.Freedom sent a email today stating"You have no phone numbers assigned to you, select a username and password within 45 days to keep your account access.Says ...
I activated my account and now my phone says "No service" my phone is unlocked. Help!
Hey Everyone, New here, have a phone package for my daughter with Roger's for the past 5 years and noticed that they were ripping me off this whole time, paying well over $35 for only 100mb! Anyways, where can I purchase a Public Mobile SIM Card in ...
i am trying to port my number from rogers under my name but public mobile is under my wife name wanna port over the number and keep getting this error if it does not work looks like i am gonna leave public mobile. erro: We were unable to transfer the...
I ported my number over recently, but I'm having some issues. I can place a call, and it shows up from the ported number, however incoming calls just hear "6ut3 the number you have reached is not in service". Also texting incoming/outgoing aren't bei...
I signed up to Public Mobile today. I got my new phone number and signed up for $20 unlimited province-wide talk. However, I cannot receive incoming calls. Also, if I make an out going call, I get the message that long distance charges may apply, eve...
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