[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Hotspot & public mobile
Hello, When I enable the hotspot functionality on my phone and connect a PC to it, I cannot access internet on the PC Is the function hotspot allowed by public mobile ? Is there something special to do other than enabling hotspot and connecting to t...
Data use despite being off
I don't particularly mind since it is so minimal, but with my data off and only WiFi on, why would there be any usage?!
Resolved! Flash sales & promos
Is community announcements the best place to watch for the latest PM flash sales and promos? London Drugs occasionally offered a free sim card with sign up, but I haven’t seen that offer in awhile.
Resolved! Public Mobile ported in the wrong phone number!
What do I do if Public Mobile ported over the wrong phone number? My old phone number ended in 5517 - but they somehow ported in 6087 - and now I am somehow sharing a phone number with some girl named Hailey who has a Rogers Account !!
Resolved! auto pay
i just switched my credit card to my new one n it says auto pay is active but its not showing up on my account in my rewards... is it cause i just changed things over. n it will show up later?
Resolved! Credit/Visa Debit TopUps - Not approved $240.80
Hi,I'm 16 and my phone is charged to my Mom's credit card. We went onto the auto payment plan so I could get a deal on 1GB of data, in January I think. She didn't want to do this and now I see why. Her card has been charged $240.80 with Credit/Vis...
Resolved! Re: service got suspended while on autopay, can not access my account
I did answer - I need detailed billing for the last year please. Thank you.
Resolved! Autopay not working - account suspended/plan expired?
Hello, I have set up Autopay using my American Express card, and the charge date was supposed to be today (July 21). However, it does not seem to be working - and upon logging in to check it is saying that my account is suspended and plan expired. I ...
Resolved! Bonus Data Disappearing?
I had two bonuses of 1GB of extra data on my plan - but once I reached my standard plan data limit, the bonuses disappeared. My data is also not working now since it's reached the limit of the standard plan. Has this happened to anyone? Any advice o...
Resolved! Added data...now i cant connect to the internet
I ran out of data on my plan last night. So I paid $15 (1GB) as add-on. Now I'm unable to connect to the network. Pls help.
Resolved! Do not need my SIM card anymore. would like to give my SIM to a friend. Is it something possible?
Do not need my SIM card anymore. would like to give my SIM to a friend. Is it something possible?
URGENT!! Port failure. Entered wrong account number of old service provide.
Hi, I wrongly entered the account number of my old service provider and got a message from public mobile that someone will contact me shortly. ITs been 2 days and no one called yet. Also my data and outgoing calls work properly without any problem, b...
How to turn on Email Notifications for Private Messages?
Hello, had a quick question regarding email notifications. My email was flooded with the community notifications, and I can't seem to find the private message notifications anymore. I know I can check my inbox, but getting an email letting me know to...
Resolved! Very Happy to be here... Nightmare back to a Dream! + Quick question about settings
Hearing that Public Mobile has "No Customer Support" is a big misconception. After my earlier experience, of a failed activation (with the money being charged) the Moderator team was able to resolve my issue within 2 hours. That is exceptional servic...
My account
I purchased public mobility SIM card I at Walmart, and they create a new account and actived there But I didn't transfer my old phone number there. Last night I was trying to creat PM account on the website and wants to porting my old phone number....
Resolved! Charged more than listed
Hi everyone,I’m new to using Public Mobile. For the past couple months I was charged 0.40 cents for taxes on the monthly payment. This month I was told my total bill was $13 but when it was actually charged it came to $14.95. How can I see why there ...
Can't find my account
Can't find my account!! No service. I wanted to update with a new credit card
Nightmare: Account not activated, Card Charged
Hello, I thought today would be an exciting and smooth day with activating my public mobile account. After waking up 2 hours earlier than normal at 5am, it is now 6:48am and I have not solved this problem. What’s worse is that my card was charged the...
Plan
My data did not reset after my billing cycle and it has been 5 days I still cannot turn on my data. I don't understand and public mobile help team is so hard to reach I don't know what to do.
Resolved! Toll free phone calls
Do I get charged for making a toll free phone call eg. 1800
HUAWEI P8 NOT WORK
My device Huawei p8 GRA-UL00 is compitible with PUBLIC, but it can not talk. It works on iphone 6plus.
locked port
Hi, new to this, but read about getting help for a locked port with a new service....any help would be appreciated!
