Self-serve site down again?

[ChopstickHero]

I've been trying to log in for the past hour. It just says "Waiting for selfserve.publicmobile.ca..."

Sometimes I can get to the page where I can enter my credentials, but after I click Login, it spins forever. 

I guess I'll try again later, but this is annoying.

[CellGirl]

@Anonymous 

thanks 😀

[Anonymous]

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@CellGirl wrote:

Thankfully self serve allowed me to login this morning and make a manual payment. The amount pending on my credit card doesn't reconcile with the 'amount due', but whatever -- as long as I don't lose service in a week 😎

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The cc will show the total with taxes. The self-serve will just be the value.

[CellGirl]

Thankfully self serve allowed me to login this morning and make a manual payment. The amount pending on my credit card doesn't reconcile with the 'amount due', but whatever -- as long as I don't lose service in a week 😎

[Jernikfra]

I'm trying to sign up and activate a SIM online. Tried earlier and it timed out. CC not charged and login doesn't work. Now trying again and it's the same thing, just spins and times out after a while. They should extend the $25 referral credit past March 19th to stop the site from crashing. With the new lower prices and referral credit it's overpowering the servers.

[CellGirl]

@RobertQc 

That answers my question that I posted tonight! 😁  Even though it's midnight, I guess there's still too many people logged in, etc... maybe I'll try again around 3am... 😋

[GreatCanadian]

Try Chrome Incognito mode. 

GC 

[Anonymous]

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@ChopstickHero wrote:

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@Anonymous wrote:

 @ChopstickHero 

And you might have experience with other forums that have a close thread function. The Accept as solution button is not used that way. It's a way for an OP to indicate that a particular post was the solution to the question. And yes seemingly frowned upon to give yourself one.

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Unmarked as solution.

So in reality, the ability to even mark your own post as a solution should be removed as a function. 

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I've seen it happen where someone posted a question and many posts later they came up with the answer on their own (or found) that no one else had thought of.

That's a bit of a long game to play if it's intentional.

[ChopstickHero]

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@domptg wrote:

Unable to get to login page. Spinning for forever. Please fix it.

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Keep trying for an hour and a half, you'll eventually get in like me.

[ChopstickHero]

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@Anonymous wrote:

 @ChopstickHero 

And you might have experience with other forums that have a close thread function. The Accept as solution button is not used that way. It's a way for an OP to indicate that a particular post was the solution to the question. And yes seemingly frowned upon to give yourself one.

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Unmarked as solution.

So in reality, the ability to even mark your own post as a solution should be removed as a function. 

[domptg]

Unable to get to login page. Spinning for forever. Please fix it.

[Anonymous]

 @ChopstickHero 

And you might have experience with other forums that have a close thread function. The Accept as solution button is not used that way. It's a way for an OP to indicate that a particular post was the solution to the question. And yes seemingly frowned upon to give yourself one.

[RobertQc]

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@ChopstickHero wrote:

I understand it's slow. But I couldn't even access it (that's different).

I've been on PM for years now and when it doesn't log in for an hour, that's an issue.

That said (of course), I was just able log in after trying for 1.5 hrs. 

Close this thread.

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@ChopstickHero  I am not a mod nor do I work for public mobile, but I suggest clicking the top 3 dots on your post and clicking "not the solution" before someone with elevated privileges does- apparently a thing that is frowned upon around here is giving yourself solutions. Up to you tho.

[ChopstickHero]

I understand it's slow. But I couldn't even access it (that's different).

I've been on PM for years now and when it doesn't log in for an hour, that's an issue.

That said (of course), I was just able log in after trying for 1.5 hrs. 

Close this thread.

[sandpublic]

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@RobertQc wrote:

Self-serve typically is very slow, especially during the day. I often have 15-30 second wait times to log in.

At the moment it is timing out for me too, probably due to the amount of people switching to the $25/15 plans if I had to guess.

If I had to choose

1) Fast servers + increased prices

or

2) Slow terrible slow servers + lowered prices

I would pick 2, all day long.

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+1 for #2

[RobertQc]

Self-serve typically is very slow, especially during the day. I often have 15-30 second wait times to log in.

At the moment it is timing out for me too, probably due to the amount of people switching to the $25/15 plans if I had to guess.

If I had to choose

1) Fast servers + increased prices

or

2) Slow terrible slow servers + lowered prices

I would pick 2, all day long.