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You have used 75% of the data included in your service notification incorrect

Peet1
Great Neighbour / Super Voisin

Public Mobile here. You have used 75% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options.

This is the third month in a row I received this notification. When I log onto my account the usage states that I have used 0.36/2 gigs. I’m almost always on wifi so that is correct. Why do I keep getting this message and how do I disable it?

1 REPLY 1

slusagm
Mayor / Maire

the text are sent wrong sometimes, you can just ignore it if you are sure you didn't use 75% of the data

if you like to report it to PM, just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

 

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