Texts from 611 saying I have used 75% of data, which is wrong

[Diana60]

Got a text saying that I have used 75% of the data included in my service. I have added 3GB on Nov 1, my phone shows that I have used only 1.14 GB and my public mobile online account says that: I have 3GB of data, I have 1.96GB left and I have 7/31 days left.

I don't want my data suspended when I use 25% more (It happened last time I got such a text, my data just stopped without any other warning).

What is the correct data usage here, and why do I get these incorrect texts?

[Dunkman]

@Diana60 

Public mobile reports data usage once a day usually early in the morning for most customers.  See what the customer service agent tells you, but I have a feeling that you have used up 75% of your data, but it has not updated in your usage history yet. 

[Handy1]

@Diana60  In the post you excepted the solution . You see the down arrow by time stamp ? Tap it and edit it if it’s not the solution 

[Diana60]

I didn't mean this was the solution. I was just able to finally message the CS_Agent

I still don't know what will happen with my data. If it gets cut by text I will let you all know, but i will also find another provider.

[hTideGnow]

Hi @Diana60 try using another browser.  Type the content and do not paste 

[Diana60]

It doesn't work, just doesn't' accept my text

[hTideGnow]

Hi @Diana60 just copy what you typed, delete all and then right click. to Paste As text and it would work

[Diana60]

I tried to message CS_agent but it wouldn't send it, b/c of some error:

• Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

So what do I do? Iknow it isn't just a glitch, last time I got a text warning, my data was sopped.

[masonxiao]

You can message CS_agent to check

[Handy1]

@Diana60  Just another public mobile glitch , like many other glitches the system has . I would worry to much about it even though it can be alarming at first . But if you want to confirm with support just message them

submit ticket with support using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Diana60 the text could send wrong sometimes and you can ignore 

but when you check yiur usage, if using app, make sure your drag down the force a refresh.  Or use Incognito/ private/ secret mode on your browser if you check using the web version .  You can also confirm data usage by calling 1-855-4PUBLIC from another phone