Wrong ESN/ MEID message from Public.

[janicem7]

I got a text saying I  put in the wrong ESN/ MEID message from Public?  My old provider sent me a message confirming the port but it hasnt happened yet.

I want to talk to somebody from customer service to re-trigger the process.

[hTideGnow]

hi @janicem7 

  PM porting support team can help. You can call them and ask them to update the info with the account number of the old carrier.   I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call