a month ago
I purchased a new phone concurrent with transferring service providers to Public. Followed recommended process ie subscribe, get SIM, transfer old number to Public.
Voice works. SMS doesn't. SMS messages to transferred # got to old phone - which has with no service. SMS messages sent on new phone display temporary # supplied before # transfer. Replies to SMS messages I send are recieved but unsolicited messages (ie validation # for log on) are not recieved
Expect it's because the phone number on the SIM card doesn't match the transferred number associated with my account, and some technicalities wilt how SMS works as suggested by my old phone still receiving SMS messages as the inactive SIM card in it has the transferred number on it - but no other service.
3 weeks ago
The problem is largely but not completely fixed.
The solution was to (1) remove the SIM card from my old phone (which I still use as a portable FM radio) (2) add the 613-808 # to the message number in the message settings area of Android 14.
The one area that is not fixed is when Public SMS's me a verification code as part of 2-factor confirmation. I get neither a message to the 613-808# or to the phone's 343-324 SIM phone #, both of which I can receive SMS messages to.
The fact that the 613-808 # could sent & receive SMS messages on my old phone after I cancelled service with my previous service provider (Telus), and with my new phone, registered with Public, can receive SMS messages to both the 613 and 343 #'s from everyone BUT Public suggest that SMS is treated differently in the code - and that the test for, or actual # translation Public does from the SIM card's # to the phone # registered to the account has subtly differences in (1) how voice and SMS are handled by the phone/network and (2) when Public sends an SMS to a two-factor a two factor authentication code to a customer the software path is different than the path a regular SMS uses.
As I'm on the network I just request an email of the verification code, not really an issue, but the 'glitch' is likely a software issue tied to how SMS is handled by the network.
a month ago
@PC54 sounds like a glitch in the system that has been posted before. Message a support agent and they should be able to correct it for you.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)