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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2562 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4733 Views
  • 36 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 37674 Views
  • 149 replies
  • 37 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 49205 Views
  • 182 replies
  • 30 Bravos

Resolved! New Subscriber with Bonus Contest entry for Trip to Mexico

Hi there Public Mobile Community - newbie just enrolled phone and I see contest entry bonus for Trip to Mexico - is this entry automatic or do I have to complete entry ? I do not see any further information on same since I activated phone. Thx. Ian

Iansand196 by Great Neighbour / Super Voisin
  • 314 Views
  • 5 replies
  • 0 Bravos

Account Issues - mix up

Hi there,I need my account (my Public Mobile phone number) and my gmail email address to be connected.  They have existed for years but were mixed up and now I can't access my account.  Please help.  Thank you.

Steph9729 by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 0 Bravos

"You're in line for Some Great Deals"?

Have you ever received this message when you go to open your PM app?I get them a couple times a year. I received this one this morning and took the screenshot (as requested by others in previous threads)After the 1 minute wait, the app logged in as u...

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funpig1 by Deputy Mayor / Adjoint au Maire
  • 439 Views
  • 8 replies
  • 0 Bravos

Resolved! Receiving international text messages whilst outside Canada

I am currently outside Canada and am no longer receiving text messages from other countries, such as the UK and Australia. I have an eSIM plan with Public Mobile.Is it normal not to receive text messages when outside Canada with Public? Thanks!

Capybara1 by Great Neighbour / Super Voisin
  • 249 Views
  • 4 replies
  • 0 Bravos

New offer - $19, 2GB

I just got an SMS from PM for an offer of 2GB for $19. Which is 100% increase in data comparing to regular $19 plan.But most likely offer is for for 'selected few'...?This is NOT a scam!

Yummy by Mayor / Maire
  • 205 Views
  • 2 replies
  • 1 Bravos

New phone

I'm an existing Public Mobile subscriber  - I bought a new phone  - can I keep my existing phone plan?

Buzz2 by Great Neighbour / Super Voisin
  • 94 Views
  • 1 replies
  • 0 Bravos

Resolved! Phone calls inside the US or Mexico.

Hi there,I have the Canada-US-Mexico plan and I was looking at the fine print. It says I'll be charged for calls made within the US to US numbers. Is that correct? Does that apply to both local and long distance? Thanks!

Andrew145 by Good Citizen / Bon Citoyen
  • 160 Views
  • 2 replies
  • 0 Bravos

Resolved! New phone plan

So I signed up last night 4 accounts on the $35 65GB plans, it says that I get the 3rd month free when I signed up.  When I logged in today it showed that I could upgrade my plan to the $35 75GB plan on the next cycle.   Does anyone know if this affe...

Gropper76 by Good Citizen / Bon Citoyen
  • 191 Views
  • 4 replies
  • 0 Bravos

Service stopped

Service suddenly quit working even though payment method is valid and has not changed.  Account shows payment history up until Feb and nothing for March.

leahrb by Good Citizen / Bon Citoyen
  • 332 Views
  • 10 replies
  • 0 Bravos

Resolved! SIM card not recognized, no more account details

I’ve been away for the winter, working abroad. I come back last night and my sim is showing only SOS. No network.  I’ve been a Public Mobile user for years! Now I can’t even log in to my account… it’s made me create a ‘nickname’ and made me sign up t...

C0R3Y by Good Citizen / Bon Citoyen
  • 257 Views
  • 8 replies
  • 0 Bravos

Resolved! RCS chats

Hi last night I signed up my family, 4 accounts on the $35 plans, we all have new S25 phones, 2 ultras and 2 plus, my phone the ultra is the only one that shows RCS supported,all other 3 lines show not supported, disabled by your carrier. How do I ge...

Gropper76 by Good Citizen / Bon Citoyen
  • 366 Views
  • 7 replies
  • 0 Bravos

Problem not resolved yet

An agent named Alex contacted me and I explained the problem that I am suffering since 18th of this month. I am not in a position to make or receive any call. I shared my problem on Tuesday and still there is no response from your end. This is simply...

Bank transaction SMS do not come through

Since I moved to Public Mobile, I no longer receive bank transaction text messages. Not being able to receive a security code impairs electronic bank transfers. Would registering the bank « phone number » in my contacts would be sufficient to solve t...

Boutisy by Good Citizen / Bon Citoyen
  • 315 Views
  • 10 replies
  • 0 Bravos

eSIM transfer

need to transfer my eSIM from my broken phone to my new phone. 

Elizabeth17 by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos

eSIM not activating

I’m new to public mobile and can not get the eSIM to activate, is there anyone to help me with that? Or can I be sent a physical SIM card?thanks

schirmer by Great Neighbour / Super Voisin
  • 95 Views
  • 1 replies
  • 0 Bravos

No cell signal. 4 days zero Agent help

Hello Followed the directions on moving from Telus to Public Mobile but here we are four days in no cell service and zero help from the agentsWhere the cell bars used to be with Telus, I now see two rows of four dots stacked on each otherthe iPhone 1...

Ann506 by Great Neighbour / Super Voisin
  • 111 Views
  • 1 replies
  • 0 Bravos

New ticket for my Mom's account

Hello.  I need to create a new request to get my Mom's phone number/account attached to her email address.Please advise here, thank you.Nina & my Mom Stephanie

AugBean06 by Great Neighbour / Super Voisin
  • 67 Views
  • 1 replies
  • 0 Bravos

Resolved! Can/US/Mexico calling

the following, under ‘what’s included’ does not specify if calls are covered only when from Canada…so, please confirm that; when I am in the US or Mexico, that I can make calls back to Canada, US and Mexico.Unlimited Canada, US & Mexico minutes and m...

Baggy_Pants by Great Neighbour / Super Voisin
  • 221 Views
  • 2 replies
  • 0 Bravos

I want to change plan.

I want to change my plan to $35 plan 60GB, Can-US-Mex.But I can't find it on my app. Can you change it?Thanks.

EunseobKim185 by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 0 Bravos

Data Service Disappeared

Hello, my data connection stopped working suddenly. I didn't make any changes to the account, nor subscription. Data was working perfectly for months. I've reset network settings, unregistered/reregistered on network, changed between 4g/5g, restarted...

Stanr by Great Neighbour / Super Voisin
  • 170 Views
  • 5 replies
  • 0 Bravos

Help - Payment won't process and my plan has been suspended

So My credit card expired.. plan was suspended as of today. No prob.. I log in and update my credit card for payment. It won't process. I try another credit card. It STILL will not process. I wait several hours and try again.. nope, it will not accep...

Janna2 by Great Neighbour / Super Voisin
  • 198 Views
  • 5 replies
  • 0 Bravos

Anthony

Need help getting in my account 

Anthony251 by Great Neighbour / Super Voisin
  • 82 Views
  • 1 replies
  • 0 Bravos
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