Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I found out that my setting in my account is inactive. So I reactive the service. And make a payment. How long my service can be resumed? Thank you so much.And how can I set up the 4 digits code when I dial *611?
I missed my payment few days ago which I want to pay now but the link isnt showimg under my profile?.
1. I thought I set up my credit card for the recurring payment. But it seems it failed. And Public Mobile cut my service on my payment date. What can I do?2. With dial *611, it always asks me to key in a 4 digits code. How can I set it up?
No mobile network/service (Huron County, Ontario)I have reset network settings. Restarted phone. Etc. Still no network/service at all.
Ok so first thing, all I want to do is change the credit card information in my phone account because the old card is now inactive. Apparently I cannot remember the email that I used for the account, although I was fairly sure it was my school email...
Hi since this morning my phone has been switching from no service to public mobile and I don't have any "bars".Is there currently any issue like an outage?I'm in Montreal, Quebec.
I switched from fido last night on my dads phone and authorized the transfer of number by texting “yes” and it resent the text at 5am so I did it right away again and now it’s showing no service on fido and on public it’s showing I have service but n...
it’s been a month or more since this issue is there. I tried enabling urgent messages only, or even change notification timing. But it seems nothing is changing it. Is there a way I can fix it or just remove it? Any thing helps
Hi Public Mobile Support,I am writing regarding my phone number transfer from Fido to Public Mobile. The request was initiated yesterday morning, but the transfer is not yet complete.Currently, my old Fido service is still active on my phone, and I n...
I’m simply curious about why we had an outage from around 5:30 pm til Midnight tonight (Wednesday, July 1st) in the 100 Mile House, British Columbia area.id like to know what the cause was. There is no explanation on the website. No messages, nothing...
"I have been trying to install my eSIM, but it has been stuck on the loading screen for over an hour now. I already tried restarting my phone and scanning the QR code, but nothing works. Customer service hasn't replied to my messages either. Is the i...
I just downloaded all my data usage by using AI- and it said:The total data usage recorded in your log is 668.66 MB.This is roughly 0.67 GB, which means you have used about two-thirds of a single gigabyte across the entire period shown (June 2 days t...
Tried to scan the QR code but it expired. cannot get my phone to work. What should I do?
I just had my number transferred. I cannot receive calls or texts and I just want to know how long that process takes to complete. I can't access anything because I can't do 2FA. Can't even sign in to my public account because I can't receive the 2FA...
Our Apt. Door Buzzer does not work on my phone. I work from home, and have missed packages. I have been asked to consider changing phone companies. Do you have any suggestions??
Hi friends. I have a huge huge issue. I have my log in credentials, but every time i try to log into account or community (I literally had to make a new account just to post this) it goes to a 2 step verification, where it sends it to the WRONG EMAI...
My credit card is registered in my account but in my self serve portal on app under payments there is no option to add money to my account for next time when my plan renews next month only option is voucher
I need to purchase a new phone because my current Moto G Power (2021) doesn't appeat to be compatible with the upcoming removal of 3G service.After a good deal of research I am zeroing in on the purchase of a Motorola Moto G86 phone. I believe that ...
Pancho fix my mobile data it’s not working asap and very poor customer service **bleep**ing took me an hour to reach you
I’ve been charged two separate prices with auto pay every month for as far back as I can see in my statements. Only the correct charge shows in my account on the app.
My old name pops up for a second before my legal name comes up. I have tried everything. I uninstalled the app, I cleared the cache the name in my account is correct but yet the old one still pops up it's brief but it's still a pain.
Just switched from Bell. The eSIM is working for data but not for text or voice. When I toggle off Bell it greys out my voice and text even though the eSIM is selected as the primary. Has anyone had this issue…is there a setting in the phone I nee...
After getting a new phone I switched to e-sim before realising the new phone had a sim card slot. Using physical sim gives me a lot more flexibility to switch devices.When I try to goto the App->Change Your SIM Card-> (Enter the sim card number)I the...
Number ported from TBayTel. Outgoing calls/data work. Incoming calls and SMS are not being received. This looks like an incomplete number port/routing issue
I have a new galaxy A57, I have subscribed to plan. I checked imei number and your site said for will work with eSIM, but when I scan the QR code to get started I get message on phone code invalid or already used!
I have paid , downloaded your esim, tried everything possible , and still no active phone connection ????
When I login I cannot see my active subscription but I do get my bill notifications and the email is associates with my phone number. Who can help resolve my login issues?
Activated my E-sim on the wrong phone, was setting up for my son. Deleted it off my phone. The public app now won't let me on from any device unless I confirm my identity via the new phone number we were setting up for him which has not been activa...
@CS_Agent Can you help get all my invoices from 2025 please
I bought sim card from Amazon, put it in phone to ensure it fits, works and was not damaged. It stated I have 29 days to activate with 2 gb wifi. I will not be activating until August after activation deadline. I have not registered or subscribed t...
