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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Have the points back decreased?

I see that the points back rate has decreased from 5% to 2% on plans offered. So yes, I gather that the points back rate has decreased by more than 50%? I don't know when and I don't recall receiving a notification about this.

Resolved! My refer point was missed since June 2024

Today when I checked Rewards -> Activity, and found since June 2024, my refer point is not given. so till now, total 24 points are missed. could you help?

Resolved! Re: $15 legacy plan

@hairbag1 My apologies if my questions have already been addressed elsewhere.I have been a PM subscriber since 2019 when I had the $15 plan. I had 250 mb of data and 100 minutes. Some time this year, I upgraded to the 500 mb plan for $15. The curre...

Voicemail number not set

Recently switch from fido , when i press 1 , pop up shows voicemail number 'not set' , i tried setting it by inputing +12265804001 it doesn't let me .

Switching from pm to virgin

Ok i need to switch from pm to virgin mobile since I no longer have service for work in my area. Went through the setup with virgin got my text for porting my number and said yes. Now virgin said that the account number i gave them three times is in...

My old number

Is the number xxxxxxxx available

international plan

Hi, does anyone know if Public Mobile has any plans to offer international data voice and messaging similar to the Canada Mexico US plan or another travel plan for Europe or other continents for example?

QR Code

I have not received a QR Code for activation of my e-sim.. how do I get them to send it to me?

Subscription

Hello,I will be going out of the country for at least a year and I was hoping to keep my phone to the cheapest subscription possible to keep my number. I noticed in the main website, there is a $20 plan, but doesn't show it when I try to access it fr...

Resolved! Changed Number, now nothing is working

I need help - I changed the cell number, now cannot receive texts, logged in there is no number, no alternative number (just a bunch of 000-000-0000) and no name.

Help with phone calls

Hi, I just changed my subscription to Canada/ us/ Mexico……activation was today. Data and text messaging are working but phone calls are not. I have restarted my phone numerous times and also toggled between airplane mode …nothing has worked ……what sh...

Resolved! My Account login ask me to activate new plan

have been with Public Mobile for years. Trying to login and update credit card but it asks me to activate new plan. But I don't need new plan, my service working and still have 2 weeks before renewal

billing info

i have left public mobile, but require my last couple months billing pdf. How do i access this now?

5g not available only showing LTE

Seems everyone is having the same problem anyone have any answers as to why this is going on ?

Can’t Access My Account

For the life of me I cannot get into my public mobile account, when I login, even verify my phone number with a text, it just takes me to the home page. And on the app it just takes me to a page to try and make me pick a plan. I have a plan, I’m payi...

5g plan

Just switched my plan to 5g but phone is still running on 4g or Lte

Resolved! 4 GB

I have the $18 4 GB service. Why am I still seeing "lite" at the top of the screen on my phone since I no longer have upgraded from the 3 GB lite service to the 4 GB service?

port number

Can I port my number to a different provide but still keep my account and use a new number for it?

Transfer Sim card to new phone

I have a Samsung a50 .. bought a new Samsung and trying to transfer over data and Sim.card and getting message on new phone saying No transferable Sim found the Sim on your old phone doesn't support transferring Contact public mobile to transfer ...

Redeem public points for the bill

I have 39 public points. How can I redeem them manually to pay my bill, or will they be redeemed automatically? Thanks.

Calling 1-800 numbers

Cannot make 1-800 calls

DOOGEE Note 59 Pro+ 5G Unlocked Cell Phone will this phone work with public mobile on 5g

:This Note 59 Pro+ phone unlocked supports the following frequency bands: GSM:B2/3/5/8 WCDMA:B1/2/4/5/8 TDD:B34/38/39/40/41 FDD:B1/2/3/4/5/7/8/18/19/20/25/26/28A/28B/66 NR:N1/N3/N7/N8/N28/N38/N41/N77/N78.Due to varying frequency band deployments by d...

Transferring E Sim

Hello! I got a new phone and I need to transfer my ESim from the old one to the new one. How do I do this? The phone mentioned that I needed a QR code, how do I go about obtaining this? Thank you

Email switch

So now they told me they put in the request to change my email . But now my messages to the CSM are gone I don’t know my phone number and it’s been 30 hours. How do I private message or Create a ticket

RCS shows connected but not online

Just got a new pixel 9a for my wife so I transfered over everything and moved over the physical sim.I thought everything was working, but we discovered that she wasn't receiving texts, her old phone was receiving them all.So I disabled RCS on the old...

No service

transfer transferred number from Freedom Mobile network to Public Mobile network. Still no service from Public Mobile

Refund request

Hey refund my 28$ my subscription fees @CS_Agent

New subscriber payment failed

Hi I'm trying to subscribe for a plan however when I get to the payment section it says 'payment failed please try again'. I've tried multiple different accounts - please help!

Sim card not registered after paying for subscription

Hello. I have subscribed to and paid for a plan but my Sim card is not registering with any phone so I cannot sign into my account to receive an OTP on my account. I cannot call, text or use my data. I've used another public mobile sim on my phone an...

esim

Hi, I need to transfer my old SIM card number from my iPhone 15 to a new E sim into my iPhone 17. I only pay by voucher. when I attempt to do this in the app . it says payment failed try another payment option. Is there an issue with the App I ha...

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