Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there Public Mobile Community - newbie just enrolled phone and I see contest entry bonus for Trip to Mexico - is this entry automatic or do I have to complete entry ? I do not see any further information on same since I activated phone. Thx. Ian
Hi there,I need my account (my Public Mobile phone number) and my gmail email address to be connected. They have existed for years but were mixed up and now I can't access my account. Please help. Thank you.
Hi how do I receive sms if I’m in Taiwan
Have you ever received this message when you go to open your PM app?I get them a couple times a year. I received this one this morning and took the screenshot (as requested by others in previous threads)After the 1 minute wait, the app logged in as u...
I am currently outside Canada and am no longer receiving text messages from other countries, such as the UK and Australia. I have an eSIM plan with Public Mobile.Is it normal not to receive text messages when outside Canada with Public? Thanks!
I just got an SMS from PM for an offer of 2GB for $19. Which is 100% increase in data comparing to regular $19 plan.But most likely offer is for for 'selected few'...?This is NOT a scam!
I'm an existing Public Mobile subscriber - I bought a new phone - can I keep my existing phone plan?
Hi there,I have the Canada-US-Mexico plan and I was looking at the fine print. It says I'll be charged for calls made within the US to US numbers. Is that correct? Does that apply to both local and long distance? Thanks!
So I signed up last night 4 accounts on the $35 65GB plans, it says that I get the 3rd month free when I signed up. When I logged in today it showed that I could upgrade my plan to the $35 75GB plan on the next cycle. Does anyone know if this affe...
Service suddenly quit working even though payment method is valid and has not changed. Account shows payment history up until Feb and nothing for March.
I’ve been away for the winter, working abroad. I come back last night and my sim is showing only SOS. No network. I’ve been a Public Mobile user for years! Now I can’t even log in to my account… it’s made me create a ‘nickname’ and made me sign up t...
Hi last night I signed up my family, 4 accounts on the $35 plans, we all have new S25 phones, 2 ultras and 2 plus, my phone the ultra is the only one that shows RCS supported,all other 3 lines show not supported, disabled by your carrier. How do I ge...
An agent named Alex contacted me and I explained the problem that I am suffering since 18th of this month. I am not in a position to make or receive any call. I shared my problem on Tuesday and still there is no response from your end. This is simply...
Has there been an outage or anything in Ontario? I've been using Public Mobile for almost 2 years now with no issues. But this past week I've been having issues taking/receiving calls. Even accessing my voicemail is spotty. Always had a full mobile n...
Since I moved to Public Mobile, I no longer receive bank transaction text messages. Not being able to receive a security code impairs electronic bank transfers. Would registering the bank « phone number » in my contacts would be sufficient to solve t...
need to transfer my eSIM from my broken phone to my new phone.
I’m new to public mobile and can not get the eSIM to activate, is there anyone to help me with that? Or can I be sent a physical SIM card?thanks
Hello Followed the directions on moving from Telus to Public Mobile but here we are four days in no cell service and zero help from the agentsWhere the cell bars used to be with Telus, I now see two rows of four dots stacked on each otherthe iPhone 1...
Did not receive refer a friend rewards.
There is no incoming and outgoing calls, no cellular network, cannot even access voicemail for the last 7 days in Hamilton, Burlington, Ontario. Only SMS and mobile internet is working. Pathetic service. It's time to ditch Public Mobile.
May I ask for a help as a new member? I can not make a phone call and use mobile data after subscription. I am suing iPhone. Thank you for your help!
Hello. I need to create a new request to get my Mom's phone number/account attached to her email address.Please advise here, thank you.Nina & my Mom Stephanie
Just transferred from Rogers, having problems. Can I get the number of the Porting team or get directions how to fix this?
the following, under ‘what’s included’ does not specify if calls are covered only when from Canada…so, please confirm that; when I am in the US or Mexico, that I can make calls back to Canada, US and Mexico.Unlimited Canada, US & Mexico minutes and m...
I want to change my plan to $35 plan 60GB, Can-US-Mex.But I can't find it on my app. Can you change it?Thanks.
Hello, my data connection stopped working suddenly. I didn't make any changes to the account, nor subscription. Data was working perfectly for months. I've reset network settings, unregistered/reregistered on network, changed between 4g/5g, restarted...
So My credit card expired.. plan was suspended as of today. No prob.. I log in and update my credit card for payment. It won't process. I try another credit card. It STILL will not process. I wait several hours and try again.. nope, it will not accep...
As title says, could customer who ports out number to other provider and then comes back to PM after, lets say a year or so, reuse email to open a new PM account?
I cant login in my account due to suspicious activity....help !@AG
Need help getting in my account
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