Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi I singed up on July 22nd and it's been 3-4 days. I mobile signal performance is not good I a have decided to port to another service. Please refund my full months payment as I have not used much of the service.
Hi there,I tried to use my Public Mobile SIM in my Google Pixel 4A and unable to connect to Network. Says "Emergency Calls Only". I've already tried everything I could find online. Reinserting SIM card, resetting network settings, resetting device, a...
I have my email and password but had to reset my phone so not getting the code as eSIM is off my phone and can’t access my email either. Need to be able to log in so I can add my eSIM again. Posting from my moms account as I cannot even access the co...
Hello,I was surprised to see a $5 extra was billed for 1 month subscription to 3G service but I've never asked for any service. My current plan shoud already has the 3G service included.I haven't found any way to submit a ticket. The chatbot really s...
I see some good deals here and trying to come back. I put in my sim card number but it said invalid. Is that because I used a different email address and does not match the same one that this sim card was used earlier? But I no longer using that Sh...
I’ve been a customer now for a while. I recently had to change my credit card and my service with Public Mobile was disconnected and now I’m having difficulty reconnecting my service and submitting my new credit card information.
Made an account for my father in law when they went for vacation in Canada. Unfortunately, I don't have any access anymore for the app as well as his esim. I can't figure out how to delete the account permanently. Is there a way to contact Public Mob...
When i try to login to resume my subscription I am asked to order a new Sim or use one that I already have. I try to use my old one but it says it is already in use. Did I lose my phone number? Also, creating a ticket doesn't work i get error 404 ...
Are we serious? Two separate replies from representatives claiming the issue was fixed, and yet I still can’t make phone calls. Also, I’m finding out this issue has been ongoing for as far back as 2 years with different customers. Figure it out guys....
Hi there…. Can someone help me please?When I hold down #1 a screen in settings comes up…. My number is not I enter my cell number I get a message saying:a number can’t be added at this time
Email registered no longer in use. SIM card is locked and can’t remember PUK number. No way to receive text messages. Can’t log in my account. What to do?
Switched from Fizz to Public. Got the confirmation email from Fizz and it's been more than a day. Can send outgoing calls and texts but dont receive incoming. Can I get some help?
I had a plan. My phone stopped working today. I couldn’t call anyone and ended up in a chat. They told me my plan was no longer available and I bought a new plan and then even that plan still doesn’t work?
Hello.We have two accounts with Public Mobile. For one account, the cs_agent has replied in wonderful time for each single inquiry, but for the other account, and one we need help with, there has not been one single reply.I have created a ticket for...
I was charged for an activation but the number you requested was unavailable, and I’d like a refund.I attempted to reopen an old account to recover a number, were charged, but the number was not available. IRequest cancellation of the activation and ...
I added the bonus data 10gb free for 24 months to my existing plans and this was all used. I switched my plan which will start on 07/31, however I no longer see the bonus data on the subscription plan. Will the bonus data be carried over to the new p...
I already purchased a subscription and tried to activate my eSIM via QR code and it says unable to activate please contact carrier. I also did order a new eSIM twice now for five dollars each both times it could not activate
