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Forum Posts

Resolved! Porting Complications

Hi All, So I set up a friend with PB on the weekend and didn't know about the change where you have to accept the porting on the old sim before putting in the new one so they can call out but not receive calls. The problem is they tossed out the old ...

Ramsay1 by Great Neighbour / Super Voisin
  • 72 Views
  • 2 replies
  • 0 Bravos

Resolved! US roaming data add on

I purchased the US data add on I just got a message that the operator has disabled mobile data? I can allow roaming and it turns back on the data but I want to be sure I am using my regular data when in Canada as I don't leave for a few days.

Lorn by Great Neighbour / Super Voisin
  • 64 Views
  • 3 replies
  • 0 Bravos

Cannot receive call

Today. Something wrong with my two numbers. We can call out , but when others call me , it will go to voicemail box

Nidaniangde by Good Citizen / Bon Citoyen
  • 205 Views
  • 8 replies
  • 0 Bravos

Resolved! Tax receipts

How do I obtain my 2021 phone payment tax receipts? thank you

am10 by Good Citizen / Bon Citoyen
  • 112 Views
  • 2 replies
  • 0 Bravos

Resolved! HELP

Hi there, I ordered a phone from Public Mobile which was meant to be delivered today. I received a notification from PM todaysaying they had tried to deliver but were unsuccessful. The buzzer in my apartment never buzzed! I am concerned now how do I ...

colleenM8 by Great Neighbour / Super Voisin
  • 128 Views
  • 9 replies
  • 0 Bravos

Resolved! SIM Card

Hi So I have a Samsung galaxy S9 plus I am going to Walmart to buy a SIM card to sign up for a plan this eveningIs there only 1 SIM card sold for public mobility or are there different ones??If there are different sim cards which one is suitable for ...

Karen24 by Good Citizen / Bon Citoyen
  • 149 Views
  • 11 replies
  • 0 Bravos

Resolved! How to change credit card

I am planning to change my credit card, I have autopay $2 discount, if I cancel the autopay and add the new card will it affect the autopay discount? Thanks.

apvm by Great Citizen / Super Citoyen
  • 129 Views
  • 7 replies
  • 0 Bravos

Resolved! Please Help!!!

I desperately need to talk to someone. My payment information is about to expire and I can't sign in to change it, nothing I'm doing is working and I'm afraid my phone will be disconnected.

HeronB by Great Neighbour / Super Voisin
  • 187 Views
  • 12 replies
  • 0 Bravos

Resolved! Password Reset

Ok, it's near the end of March and this is easily the dumbest thing I've seen so far this year. If I need to reset my password by definition I don't remember the existing password... so why would a password reset screen ask for it? Beyond stupid. And...

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BuggBBQ by Good Citizen / Bon Citoyen
  • 257 Views
  • 13 replies
  • 2 Bravos

Really upset. Provider temporarily disconnected my simcard

I only use it for appointments and to call my boyfriend. Its paid and without warning while studying on call it dropped and I got a warning notification saying "Simcard temporarily disconnected by provider" nothing else, and it only pops up whenever ...

Moth_fae by New Neighbour / Nouveau Voisin
  • 166 Views
  • 4 replies
  • 1 Bravos

Voucher didn't cover total balance owing on 1st pmt...what now?

I had a balance of $50 owing, so bought a voucher for $48 + $2 tax = $50 (thinking my balance owing included gst.)When I applied the voucher it only applied the $48 so I still owe $2 by tomorrow.What happens if I have a $2 balance owing past the due ...

jeudy889 by Great Neighbour / Super Voisin
  • 200 Views
  • 20 replies
  • 1 Bravos

Resolved! Unable to check if phone is compatible.

There is a problem with your website. When I try to enter a brand in the Phone Brand field it does not allow me to enter data. Instead, as soon as I try to enter something the field is filled with a check mark and the block is filled in with blue. I ...

mahj1 by Great Neighbour / Super Voisin
  • 161 Views
  • 8 replies
  • 0 Bravos

Resolved! Autopay failure

Hi, been a customer for a while now. Noticed my phone wasn't receiving texts today and when I logged in it said plan expired and my autopay didn't go through. I had to manually pay. No changes to my cc info etc, any idea why this would occur? This is...

masonduke by Good Citizen / Bon Citoyen
  • 136 Views
  • 8 replies
  • 3 Bravos

Resolved! Add on plans

What add on plan do I need to purchase in order to make calls from within the United States using my cellular phone? I currently have the $25 My Plan

tomwyatt by Great Neighbour / Super Voisin
  • 129 Views
  • 10 replies
  • 0 Bravos

Resolved! Reactivating my plan

I suspended my plan for 3 months. I activated today before March 29th as mentioned in the warning message, but I have "PLAN EXPIRED" in red beside my plan info. What does this mean? I topped up before the deadline so I am not sure if my plan is alrea...

Yuel by Good Citizen / Bon Citoyen
  • 166 Views
  • 11 replies
  • 2 Bravos

Resolved! Possible SIM Jacking

My friend, Steve used to be a member of Public Mobile. About 4 months ago he cancelled and went with another service. Now, Suddenly he is receiving emails from the Public Mobile Community that are coming to his email despite the fact that he does not...

djanzen44 by Great Neighbour / Super Voisin
  • 221 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't create ticket, can't send private message to support

Hi all, My ultimate goal is to reset my four-digit Customer Support PIN since I lost the original SMS that specified it when I signed on with PM, and I did not write it down. My bad. I did my homework, read previous posts in this community, and I und...

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xiv by Good Citizen / Bon Citoyen
  • 410 Views
  • 12 replies
  • 1 Bravos

Resolved! Cancel account

I signed up for 4 new phones for my business for COVID curbside. I do not need them any longer and want to cancel. How do I cancel?JIm

Forjim123 by Great Neighbour / Super Voisin
  • 98 Views
  • 9 replies
  • 0 Bravos

Resolved! Fongo Port to PM "cancelled" but I want to continue.

Hey all, I assume this is a "message the mods" problem. Someone have a link how? Anyway, I started a port out of fongo on the 4th March. I read that it can "take up to 2 weeks" so I waited. I can do everything on my phone but receive calls. SMS/MMS a...

BcqNZM7 by Great Neighbour / Super Voisin
  • 210 Views
  • 10 replies
  • 1 Bravos

Resolved! No service suddenly today

Today, I have no signal on my phone suddenly. It worked well this Friday. My account status is "Active." I have tried powering off, then restarttoggle airplane mode off/onreset network connectionsremove SIM card, then reinsertinsert SIM in another ph...

Kai81 by Great Neighbour / Super Voisin
  • 236 Views
  • 12 replies
  • 0 Bravos

Resolved! Transfer phone number

We transferred our old chatter number to public Mobile… some calls were going to the new phone some to the old phone. Now that the chatter is disconnected we can get some calls in but some calls get the service is no longer available

Edfortie by Great Neighbour / Super Voisin
  • 134 Views
  • 8 replies
  • 0 Bravos

Network

My account is active and paid-- I can make calls and texts but I can not get any incoming calls or messages- I flowed the prompts as asked in the help section and now do not know what to do

Carman1 by Great Neighbour / Super Voisin
  • 73 Views
  • 3 replies
  • 0 Bravos

Resolved! New to Public, phone not in service

Yesterday I signed up for Public and transferred my old number (from Koodo). It looks like the number transfer worked, but my phone is not in service. I can't send or receive any texts or calls, and when people try to call me it says my number is not...

buckyyy by Great Neighbour / Super Voisin
  • 84 Views
  • 4 replies
  • 0 Bravos