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Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 3087 Views
  • 87 replies
  • 8 Bravos

Resolved! Will need to change authorized holder of account in future

Here's my (probably) unusual story.My wife and I are providing a cell phone to her brother who lives in Saskatchewan.  Our idea is to get a SIM card here in Calgary and get it activated, hopefully with a Saskatchewan area code (hopefully, that's able...

Manimonty by Good Citizen / Bon Citoyen
  • 249 Views
  • 10 replies
  • 0 Bravos

Service Not Working

I purchase a SIM card and activated a plan. On my account it says “Active” but my service does not work. I can’t receive calls, send texts or make calls. I have an iPhone so all it says is SOS. I’ve paid for the plan and added an extra $40 to my acco...

Zoey101 by Great Neighbour / Super Voisin
  • 192 Views
  • 9 replies
  • 1 Bravos

Resolved! new activation

i  purchased a new phone and activated a new account on April 19th, 2023Public mobile has verified that i have been accepted.i can send and receive texts.i can phone out but incoming calls still go to my old Virgin phonei called  Virgin Mobile, yeste...

Morris1 by Great Neighbour / Super Voisin
  • 191 Views
  • 3 replies
  • 1 Bravos

Phone not working

I am writing in regard to the plan I have with Public mobile. I was out of country for 6 months but I paid my bill on time every month. Now I am back in Canada but my phone is not working. I want someone to contact me urgently in regards to this matt...

Manjit50 by Great Neighbour / Super Voisin
  • 161 Views
  • 6 replies
  • 0 Bravos

New Sim Card

So, I changed my sim card, updated the new number in my account, got an email confirming that my new sim card number has been activated, but when I try to use my phone, it says "not registered on network". I tried turning  my phone off and on again, ...

CallaFarn by Good Citizen / Bon Citoyen
  • 229 Views
  • 12 replies
  • 0 Bravos

How do I get a refund for error when setting up account

I was charged for a 4g plan for 41$ and payment went through but it said “error” and did not make an account for me. I then selected a 3G plan and it worked and I was also charged for the 3G plan. Both transactions are still showing in my bank statem...

Tg10111 by Good Citizen / Bon Citoyen
  • 206 Views
  • 6 replies
  • 0 Bravos

porting request

how do I ask for a porting request from PM 

Task1 by Great Neighbour / Super Voisin
  • 184 Views
  • 9 replies
  • 0 Bravos

Resolved! up dating my plan from 3G to 4G

It states that after changing your plan, you will loose your current promotions. Does that mean I will lose my Loyalty and Pre-Authorized Payments savings?   Is there a phone number where you can talk to a real person? 

keneye by Great Neighbour / Super Voisin
  • 242 Views
  • 7 replies
  • 0 Bravos

Unable to connect to mobile networks in U.S.

I purchased a US roaming add-on yesterday and today I'm on the road in Michigan, near a major highway.  I have used this in the past and never had a problem.  However, after being able to connect to mobile networks immediately after crossing the bord...

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Sam_SWL by Great Neighbour / Super Voisin
  • 182 Views
  • 8 replies
  • 0 Bravos

Renew the $45/20GB plan Early

I have the $45/20GB plan.  Most months this is more than enough, but I see I am running low this month so would like to renew early when the data runs out, probably in a few days from now. I don't see how to do that.  I tried the chatbot but it was u...

allendick by Good Citizen / Bon Citoyen
  • 297 Views
  • 11 replies
  • 0 Bravos

Resolved! Pay and talk

Hi there, I have been a public mobile customer for a couple years now, I have noticed much better rates with you guys and your sister company Koodo and parent company Telus and would like to upgrade my account so that I have more than 8 gb of data as...

RM77 by Great Neighbour / Super Voisin
  • 188 Views
  • 6 replies
  • 1 Bravos

add-on

I need to purchase an add-on now and I cannot get any other page from the home page to do this.I need it now, why is the website not working please?

cdef2 by Good Citizen / Bon Citoyen
  • 128 Views
  • 6 replies
  • 1 Bravos

Resolved! Just activate sim, voice is working, no data

when i go to my android phone, i only saw accesspoint settings TELUS SPKOODO SP should i add another access point to get data working on the phone ? Using REALME 7 5G https://www.gsmarena.com/realme_7_5g-10590.php

samsam by Good Citizen / Bon Citoyen
  • 135 Views
  • 4 replies
  • 1 Bravos

Phone stopped working

So my phone hasn't been in service for around 3 months even though it was set to auto-pay each month, I tried logging into my account today but the account said my username or password was wrong. I tried resetting my password but no code was sent to ...

5551 by Great Neighbour / Super Voisin
  • 124 Views
  • 4 replies
  • 1 Bravos

Talk minutes

Why are some incoming calls being counted towards my usage and not others? 

LAGF by Great Neighbour / Super Voisin
  • 130 Views
  • 4 replies
  • 1 Bravos

No service

I can not make or receive calls the robot says that I have no USA roaming, but I am in Calgary not in USA

kingabrassay by Great Neighbour / Super Voisin
  • 129 Views
  • 2 replies
  • 0 Bravos

Payment

Won’t let me use a credit card

Mehleca by Good Citizen / Bon Citoyen
  • 278 Views
  • 20 replies
  • 0 Bravos

No service for 3 days

Hello, I haven't had service for the last 3 days. No calling or data. There seems to be no Telus outages in my area. I've been a customer for only 10 days, the first 4 I also had no service due to an issue porting my number. I'm not sure if the curre...

bradholroyd by Good Citizen / Bon Citoyen
  • 142 Views
  • 5 replies
  • 0 Bravos

Postdated activation

Hello everyone,my parents in law are coming to Canada in 2 weeks and I purchased two sim cards for them.I was wondering, can I activate their sim cards but start paying once they arrive?Is there an option during the activation process that allows me ...

Markuson88 by Great Neighbour / Super Voisin
  • 170 Views
  • 5 replies
  • 1 Bravos

New phone, bad data connection in big box stores

Hi,I recently upgraded my phone from the S21 to S23 and whenever I go to one of the big box stores my data connection is slow to unusable.  This wasn't an issue on my S21.  I heard getting a new SIM can help, was there any updates to Public Mobiles S...

mikasik by Good Citizen / Bon Citoyen
  • 135 Views
  • 2 replies
  • 1 Bravos

Unable to add funds Payment gateway says 500 error

Unable to add funds, I removed cache and followed other posts. For developers - I checked the network tab, source of the problem seems to be from an api call to /payments it doesn't seem to be connecting to it getting a 500 response. Hope this gets f...

jeremiahluis by Great Citizen / Super Citoyen
  • 215 Views
  • 14 replies
  • 0 Bravos

credit card

can i use the credit card of my husband to activate my sim card and payement

xdcatherine by Great Neighbour / Super Voisin
  • 114 Views
  • 1 replies
  • 0 Bravos

Question about an Add-on Data purchased

Hi everybody! I have currently bought an add-on data named "3 GB- US Data". I supposed it was also applicable in Canada. Now I can not use it while my default plan is finished. Are there any solutions to using this add-on in Canada or I should buy an...

mazdiii by Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 0 Bravos

Resolved! New PM Customer! Number transfer and SIM insert

A few minutes ago I texted a YES to my previous cell provider to allow them the transfer my number. My PM account is active. Am I going to receive a notification email/text when the transfer is complete/successful? When can I remove my old SIM card a...

maerom by Good Citizen / Bon Citoyen
  • 260 Views
  • 6 replies
  • 1 Bravos

I CANT BAY MY BILE

HI I CANT BAY MY BIL MY PHONE NUMBER TEMPORARY UPENDED PLEASE HELP ME TO BAY MY BILE 

Credit card

How do I remove my credit card from my account?

JOSEPH1962 by Great Neighbour / Super Voisin
  • 143 Views
  • 3 replies
  • 1 Bravos

Can't log in to account

I can't log in to my account or reset my password - nothing came through. going to the "submit a ticket" page says I can't log in to the community (yet here I am). Can someone help?

Mcrossley by Good Citizen / Bon Citoyen
  • 129 Views
  • 2 replies
  • 1 Bravos