Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I turned on call forwarding temporarily to a secondary number. Now it won't deactivate.I have tried all the short codes (##002# etc.) and the message says that call forwarding has been successfully deactivated.I have looked at my iOS settings, which ...
Hi, I’m wondering if someone is willing to provide me the porting team number as I am having issues porting over some numbers to public mobile. Thanks in advance for your help!
Any one else noticing the data meter on the home screen in the app does not match the daily data counters. My meter says I used .91 Gb so far this period but when I add up daily usage from the history page I only get about 500 Mb. Support agent not u...
need a service ticket
I signed up for 1 GB data subscription on Oct 1st. I been unable to use cell data since then. Calls and text ok. When i look at current subscription it does not say 1GB of data. How can i get this resolved?
I have the can mex us plan ,when I am in mexico do I need to change my settings to use my phone
I was locked out of my public Mobile account which has been opened again. I can't do anything.Lack of payment. I lost my auto pay credit card and want to register a new card and make my account right again.Hitting roadblocks. How to rectify this situ...
So I am able to have certain numbers call me, like my friend, my doctors office, and yet some of the places my doc has set me up with that I've been waiting for them to contact me end up with calling my number and it appearing as if my phone is OUT O...
Hello. My subscription fee is higher. Can you explain to me why?
Hello, I need to use my phone number in Central America. Since there is no roaming outside of USA with PM, what can I do? How can I set up call and text forwarding so that I can receive them on another phone number when I am roaming outside of USA an...
Hi. I am trying to set up my new IPhone 16 from my iPhone 6s and need a Public Mobile code to do it. Can you please send one to me?
trying to set up a new Samsung S25 phone, I can’t get past the connect to a mobile network screen to set it up, it wants to scan a QD eSIM card. So I went on the old Google Pixel 8A phone that is set up and working with my PM account.I purchased an E...
Hello Maria,I hope you’re doing well.I have a question about my spouse’s phone numberShe bought a 1 GB data plan on September 23, but it didn’t become active until September 26. On that same day, Public Mobile charged her again for another 1 GB plan....
Hi there,I recently find that I can't make calls but can receive calls.Can you help me check and solve this problems?Thanks.
How do I cancel 1 of 2 phone numbers on my account?
I lost network service since around 7:30pm Oct 09 2025. Is there any other people having same trouble? I don’t think my phone has any problem.
Anyone else got this message? I found it strange...PUBLIC: [Action Required] We are upgrading our systems. To continue your subscription, you'll need to re-add your current payment method or add a new one by October 26, 2025 in your account. To acces...
My mother on PM also got this data usage message! And also a message about having to update her payment card even though it is not expired... PUBLIC: [Action Required] We are upgrading our systems. To continue your subscription, you'll need to re-add...
I've been with PM since 2017 and have always done auto payment from charge card. My payment was made was made early this morning. I received a 611 text saying I used 95% of my data which I usually barely use 2gb. I logged into my account it says paym...
duplicate thread
I purchased the $15 U.S. Text add-on for my iPhone while traveling in the U.S., intending to use it for texting (SMS) with family and for receiving two-factor authentication codes.Here’s what happened:Sending messages worked fine: I could send SMS me...
Just got a message that it mentioned the usage of my account is almost full. It's not true, I used only 10%...
Simply put, I have 1.29 of 24 GB used as of this cycle starting today. I don't watch videos or anything with data, usually just E-Mail and stuff so I'm not sure where even the current data use came from - but either way, copied directly from my page...
I went to the Couche Tard/Esso location I've always gone to to buy my monthly voucher, but the option for Public Mobile no longer seems to be in their system. Is that a glitch, or a dissolution of partnership? In either case, where else can I go nea...
For the past few months public mobile speeds on there 4g plan has been terrible. Anyone else experiencing this? This using both Android and iPhone. Are they pushing people to upgrade to newer plans with 5g?I've been consistently getting around 20-30m...
Hello I updated my payment method a week ago or so And the payments went through today but I got a call earlier saying that my account will be out of service tomorrow. I cant have that happen as a desperately need my phone. Please assist. Confirm pay...
Entered a sim cards number.says not valid
I received a message from Public today saying that my account had 10 minutes left on it. When I logged in, everything was paid and up to date. I still have phone, but no data at all. The website/help bot has been less than helpful. I've been a cu...
