Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1878 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30242 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42008 Views
  • 185 replies
  • 29 Bravos

Boxing Day deal as an existing customer

Hi there, I'd like to change my phone plan on Boxing Day as an existing customer of you, but it seemed not possible on Black Friday. Is it possible to do so on Boxing Day?

EmaKato by Great Neighbour / Super Voisin
  • 261 Views
  • 4 replies
  • 1 Bravos

This is fraud

I used public mobile for a one time eSIM back in June for a trip to the states - experience was fine, easy to use. flash forward to Dec 21, I check my credit card statement and see a recent charge from public mobile… after resetting my password etc I...

Kp33 by Great Neighbour / Super Voisin
  • 345 Views
  • 7 replies
  • 0 Bravos

Can-USA-Mex Plan not showing

Hi,Im currently on the $45 plan but would like to switch to the newly offered $35 plan. The $35 plan does not show up for me. This is the second time this has happened but last time they said it was only for new activations or people going to a more ...

BradH123 by Good Citizen / Bon Citoyen
  • 398 Views
  • 14 replies
  • 0 Bravos

Not receiving calls?

I've been with Public Mobile 4 or 5 years now after moving from Koodo.  I've had a few issues but they were always resolved usually by myself.  First issue was that calls were constantly being dropped.  I changed phones and Admin (or the Tech people ...

DonnaD16 by Good Citizen / Bon Citoyen
  • 293 Views
  • 10 replies
  • 0 Bravos

3 plans at $35

On Black Friday I purchased a plan for $35 / 50GB CAN US MEX which includes calling features shown above in my existing plan.  There are now 2 new options at $35.  Both are CAN US MEX.  One has 500min long distance at my current 50GB, the other has 1...

Screenshot 2024-12-21 at 7.19.09 AM.png
dkalapos by Great Neighbour / Super Voisin
  • 266 Views
  • 3 replies
  • 0 Bravos

Phone for seniors without text ability

I bought a RAZ Memory Cell phone for my 99-year-old mother-in-law.   It keeps things simple on the user end, and doesn't accept texts.  Is there any way to verify the number?  It's definitely working to receive calls.

Dorothea99 by Great Neighbour / Super Voisin
  • 162 Views
  • 3 replies
  • 0 Bravos

Resolved! I am not able to login my account.

HiI recently updated my email address, but it looks like i put a wrong email address. Probably i mistyped it.So, i can't log in the my account any more and now i created a new account to communicate with public mobile to fix my issue.Please help me. ...

kellyyoo by Great Neighbour / Super Voisin
  • 149 Views
  • 1 replies
  • 0 Bravos

Resolved! Keeping $5 Welcome Back Credit When Changing Plans

Would anyone happen to know if you get to keep the 18 month $5 Welcome Back Credit when doing a plan change? Signed up on Black Friday but am now considering changing plans and just want to be sure I don’t lose that credit.

The_Black_Cat by Great Neighbour / Super Voisin
  • 142 Views
  • 2 replies
  • 0 Bravos

Where do I find the manual eSim info

Bought an ESIM To try activate additional data plan,.. it canceled my regular sim.Esim qr code scanner doesn't work on my p40 or p40 proNow my phone is useless, I'm out 5$ for Esim, and 10$ for a new sim in 4-10 business days. Manual entry Esim asks ...

Durdens by Great Neighbour / Super Voisin
  • 243 Views
  • 6 replies
  • 0 Bravos

50% promo

Hi there,Question about plan changes. I activated with the $35 50GB plan during BF and now there is a 75GB version. Wondering would my 50% off promo for three months stay on the account if it switch to the new plan? 

IMG_0724.png
Bobby4000 by Great Neighbour / Super Voisin
  • 310 Views
  • 6 replies
  • 1 Bravos

Resolved! New User Text Works Voice calls Won’t

Just transferred from PC Mobile. Now texts work but phone calls won’t go through. Any thoughts on where to go next or how to get help. Can’t get response on Chat

vwsportbug by Great Neighbour / Super Voisin
  • 111 Views
  • 1 replies
  • 0 Bravos

New Can-US-Mex Plan

$35 for 75GB 5G and 1000 mins of LD. That's a pretty decent deal.

Screenshot 2024-12-20 at 5.39.02 PM.png
kb_mv by Mayor / Maire
  • 4595 Views
  • 105 replies
  • 12 Bravos

Resolved! Re: welcome message from Koodo

I just activated Public and got a text message from Koodoo that something went wrong and to renter IMEI again with Koodoo. Is this a scam?

Bevy57 by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 0 Bravos

SMS issues

Hello I have been with Public Mobile for a few years now.  My SMS was working fine until I went to Vietnam for vacation and since coming back to Canada my SMS is still not working.  I’m not sure if this has anything to do with the eSIM I set up in Vi...

Nyqm27 by Great Neighbour / Super Voisin
  • 134 Views
  • 2 replies
  • 0 Bravos

50GB Data within Canada-USA-Mexico NOT working in the states

I travelled from canada to the states, and like the title says, I have a subscription with 50GB of data within canada/states/mexico, but my LTE ARE NOT working here in the states. I got a text message from Public Mobile saying that I need an add-on i...

linka-lou by Great Neighbour / Super Voisin
  • 268 Views
  • 3 replies
  • 0 Bravos

Displaying wrong number

Recently ported my number into PM from freedom but inconsistently my contacts still see my old 672 PM number instead of the 778 number i ported in. It’s been a few days since my number has been ported and I’ve restarted my phone. My PM app displays t...

MaxallonS by Great Neighbour / Super Voisin
  • 104 Views
  • 2 replies
  • 0 Bravos

Stuck at the activate statue website/app

Hi guys.  Needs some help. I saw there is a $29 plan available on the website and I was trying to see if I can switch my plan to that I learned that is only for new subscribers and now every i login in with my email and kept on asking me to finishing...

1000012012.jpg
Nash86hk by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 0 Bravos

Resolved! Data usage

Got a message today saying IO used 75% of data included in my plan.  I have had many issues with this, and last month changed subscriptions to have 3 G instead of the1.  My iphone says I have used zero KB. I checked my account on public mobile it say...

Resolved! Data usage says 100MB is already used on the Renewal day

It happens always (at least for few months I tracked).On the first day of renewal, it says 101.14 has alrady been used out of 250MB. which is totally wrong.Should be 0MB for sure.anyone has the same experience and how to fix this issue?

steve-yoon-ca by Great Neighbour / Super Voisin
  • 155 Views
  • 2 replies
  • 0 Bravos

3g USA internet plan

I went to Maui Hawaii I bought a plan 3g to USA and when I was there it wasn't working how I can get my money 6

Gery by Great Neighbour / Super Voisin
  • 168 Views
  • 4 replies
  • 0 Bravos

Resolved! lost rewards

Hello,I had rewards for loyalty and inviting friends that I have not been credited for in the past two months. How do I get them back?ThanksCatherine

Feeb by Good Citizen / Bon Citoyen
  • 252 Views
  • 6 replies
  • 1 Bravos
Need Help? Let's chat.