@Lyudmila - You cannot from Public Mobile, if you originally got your phone number from TELUS, Koodo, Mike (Defunct for years and year), Postpaid PC Mobile (Defunct) or Public Mobile, you can contact a CS_Agent here:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly OR you don’t have access to Log In (i.e: Forbidden A1), please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM ET. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox
If you did not originally get your number from TELUS's batch, please contact your original phone provider (i.e. Rogers, Bell, Freedom / Shaw Mobile, Fido) - they have to have 30 - 90 days after the number gets returned to the carrier for another person to take it.
If you are unsure where you got your phone number from, you can look it up on this free use tool. (i.e. enter only area code and middle C.O. Code (000 000 0000).
