Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Due to the pending change in the rewards system, I’m wondering whether to cancel my account with PM and switch over to another provider. But I may return to PM and wonder if I need a different PM SIM?
Hello again.Seems people who are calling me get this often. This was the number I ported a few weeks ago from Telus. According to Telus the port went through. I'm thinking my next step will have to be a CS Agent to maybe reset my network?
Why is there no 4G plans offered for me to switch into? I literally click to see 4G on the plans and nothing shows up.
Summary: they take away $54 from you every yearAssuming $34 planSavings b4afterautopay$2$1.7loyalty$5$0.8Annual total$84$30.4Savings breakdownAutopay: before $2 per month, now $1.7 (5% of $34)Loyalty: before $5 per month for maximum saving, now only ...
I did a sim swap and now phone work
Hey all. Brand new Public user here.Ported in over yesterday, over 24 hours ago. Still can't get inbound texts from anyone which is terrible because I can't get my confirmation code to gain full access to eversafe account. So I'm locked out of my acc...
HiIs it possible to transfer funds from my old cell number to my new cell number before i close the old account ??Thank youLP
Trying to sign up for a week. Paid the subscription, but keep getting errors with getting service on my phone. We encountered an error processing your request.This may be due to a system error, please go back to the previous page and try again. (Erro...
I need to get my account number but I can't log how do I find my login
I still haven't received the Sim I ordered over a month ago. Who can I connect with to check my order (my oder 351417 .Feb 12) Thank
Ever since switching to PM, I can no longer receive SMS texts from android users who I have had no problem texting with before.@
I changed my subscription while I was in the usa. Now I am back it seems to think I live in the US.
Why does Public Mobile not allow existing customers access to plans for new subscribers only? It irritates me that I’ve been a loyal customer and now someone that I referred gets a better plan than I have.
I just subscribed, received an error : M.8703 Payment Processed. Now it requests payment again.
I want this plan, but it's only for new customers. I'm already a customer. Is there no way I can get it?
I can't text or call. When I tried to go to Network Operators (In Settings), and hit Select Automatically, it said "unable to Connect. Try later." I did this the second time and was able to connect to Telus. Rebooted phone and tried calling family...
Couldn't PM grandfathered the existing rewards and move to the new rewards system?- Give you two extra points (replacement for auto pay)- Give you x amount of points (replacement of your x amount of years), If you were at 3years, you get 3 points and...
How long does it take for a referral to show up on my account? My sister-in-law switched to Public Mobile two days ago and I don’t see anything.
so i get $6 a month so i will loose top upbonus and also my loyalty bonus as well eastlink offered me a good deal i just need to be sure
Activated my new sim 16hrs ago, but it doesn't seem like it worked. I chose the option to transfer my old number. The public mobile app shows my old number from Telus. I am unable to send texts. And my phone says "emergency calls only". My old Telus ...
Hi all,I've noticed this the two times that I've been in Scotiabank Arena since switching back to PM from Koodo on the Boxing Day sale, but when I've been in the arena connected to PM on 5G, there is pretty much no data movement despite showing full...
I am unable to log into my original Public Mobile account. In trying to get into my original account it appears that I have made a new account and it thinks I am a new customer. Is there anybody that can help get this sorted out? ...
My phone subscription shows that it's been paid and is active but it's saying otherwise when I make calls and won't let me use data. I work from my phone so I need this resolved ASAP
Hi,Sorry, my question might sound silly buy I'm planning to travel to turkey for more than a week and I want to use my phone for call, text and data. Could you explain what should I do before my travel.
When I had signed up with Public mobile there was a $2 off each month if account is set up with Autopay, and I had just noticed the discount hasn't been applied for quite a while. Had PM removed that?
For over 3 weeks I have not been able to send or receive an MMS. I think I have tried everything to trouble shoot but no success. So I wanted to sign in to ask on here yesterday. I tried with correct sign in. I have been locked out out since yesterd...
Hi, with my iphone SE 2nd generation (no 5G) and current mobility plan (with 5G) with public mobile, the line with LTE hangs up every time I talk to someone on the phone from any location. It is really bothersome. Can you help me fix that please
Hi, Does anyone have an idea why the data usage displayed on the web portal (desktop) is displayed in 2 chunks of identical times for the same day? Please see the snapshot below, where I have highlighted the times in yellow colour. Thanks
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