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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22080 Views
  • 181 replies
  • 24 Bravos

Resolved! Need refund or credit for US roaming data

Hello,I bought a 3GB US Data (15d) add on  for use in the US but could not use for most of the time. The LTE connection kept disconnecting and it was barely useful. I was wondering if it is possible to get a refund/credit because this add on was not ...

mseebun by Great Neighbour / Super Voisin
  • 235 Views
  • 2 replies
  • 0 Bravos

Resolved! Suspended account

I am on automatic payment customer and yet my account was suspended again for non payment.  why is this?  I want my account reactivated, please

LData by Great Neighbour / Super Voisin
  • 528 Views
  • 9 replies
  • 0 Bravos

Resolved! Data usage

Hey i’m totally confused as to what’s going on with my data usage. I’ve been with public mobile for a number of years and I’ve use probably 1 to 2 MB of data daily and in the past two days I’ve used 899 MB and 599 MB. three weeks into my cycle I just...

Jlop11 by Good Citizen / Bon Citoyen
  • 606 Views
  • 12 replies
  • 1 Bravos

Resolved! Accidentally added wrong phone plan

I accidently added some stupid 15g 4g data with no phone minutes or texts by accidentAnyway you can change it to even the 3g data with minutes and text message please. 

Alexis25 by Great Neighbour / Super Voisin
  • 337 Views
  • 4 replies
  • 0 Bravos

Resolved! payment error during add on purchase

I accidentally purchased a US roaming package twice,  it timed out during the payment screen.   How do I go about getting a refund for the 2nd purchase?

McLaren by Deputy Mayor / Adjoint au Maire
  • 196 Views
  • 1 replies
  • 0 Bravos

Plan usage on data doesn't add up

When I log into Public Mobile my account, * The plan usage has shown I have used up my 1024 MB data* However, if I go into "view usage history" and add up all the data in the record, it only shows I have used 750 MB of data Why there is discrepancy a...

chaol by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Resolved! Forgot email to log in to my account.

Hi there, unfortunately i forgot my email to get access to my account. I was able to reset the passcode using 2fa with current phone number. Please let me know how i can get in, thanks!

svetakosko by Great Neighbour / Super Voisin
  • 280 Views
  • 5 replies
  • 0 Bravos

Credit Card Bill From Koodo

I set up my account and on the day I received my monthly debit from my credit card bill I had a bill from Koodo on my credit card for the same amount. It has to be fraudulent, right?

mikehawley152 by Great Neighbour / Super Voisin
  • 332 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan Change problems?

Can anyone see if they are successful in changing their plan on the next renewal date and then they can change it back again. I have tried several times to change my plan to the $45 one with no success. It just spins. I have tried several devices in ...

Hollister by Deputy Mayor / Adjoint au Maire
  • 359 Views
  • 5 replies
  • 0 Bravos

Resolved! Too many attempts

I tried to login and I exceeded the amount of tries and now I don’t know what to do. What is the steps to unlock that?

Simonlavoie3 by Great Neighbour / Super Voisin
  • 253 Views
  • 1 replies
  • 0 Bravos

Resolved! Can't login my account

I try to login my account and the next page shows :"Page ExpiredThe page you are trying to access is no longer available." Does the public mobile website get problems?

Boop by Great Neighbour / Super Voisin
  • 272 Views
  • 3 replies
  • 0 Bravos

Credit card being used unauthorized by auto pay

Hi,I do not have a Public Mobile number and never had one. For the past few months, I am getting charged transaction on my credit card on periodic basis. I have replaced my card, and filed fraudulent transaction complaints to my credit card company b...

Awais123 by Great Neighbour / Super Voisin
  • 314 Views
  • 7 replies
  • 0 Bravos

Payment and plan

I put 65 dollars in my funds to take a plan of 65 dollars but public mobile charge me 40 dollars for other plan and I don t want that plan and want 65 dollar plan. Plz can u refund my money in my public mobile funds account so I can take my plan.  Th...

Rav25 by Great Neighbour / Super Voisin
  • 151 Views
  • 3 replies
  • 0 Bravos

PUK pin

By mistake I added a pin to my iPhone, and when I tried to reenter the pin it locked me out. I contacted public mobile and received a pUk pin adding the pin it asked to input a new pin I did then it asked to repeat I did, but then it telling me I hav...

Kraut by Good Citizen / Bon Citoyen
  • 314 Views
  • 8 replies
  • 0 Bravos

Error code 821

Upon attempt to activate a new SIM.  I received error code 821. Please assist.

tolahskimpy by Great Neighbour / Super Voisin
  • 256 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing plans

Will I lose my rewards (loyalty, refer a friend) if I switch to a different plan

CRJenkins by Great Neighbour / Super Voisin
  • 318 Views
  • 2 replies
  • 1 Bravos

Resolved! I need to change my email on the account

I need to change my email on the account as I no longer have the email that is attached to the account. I no longer have access to the email that I provided at the belonging of the account set up and it needs to send me a code that I can not retrieve...

BenjaminGoss by Great Neighbour / Super Voisin
  • 233 Views
  • 2 replies
  • 0 Bravos

Resolved! reset password

I have not used my account for 5 months.  When I try to reset password I do not get an email with a security code so cannot reset.How can I contact a person to fix this?

rozon by Great Neighbour / Super Voisin
  • 518 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan

Was was my plan changed or upgraded without my knowledge I will cancel or put to the bank for unauthorized charges 

virgodon by Great Neighbour / Super Voisin
  • 363 Views
  • 10 replies
  • 1 Bravos

data warning

Why am i getting data warnings when i have a 20g plan and i have only used 2.4 gigs. And why do they shut my data down when i reach 5 gigs

Robocom by Great Neighbour / Super Voisin
  • 396 Views
  • 10 replies
  • 1 Bravos

Resolved! GST/HST Receipt

Hello Folks, I hope you're doing well. I would like get payment information, specifically the amount of GST/HST I paid for the 2022 year. Could I please speak with someone to get this information? Thanks and take care. 

BootlegSaint by Great Neighbour / Super Voisin
  • 274 Views
  • 2 replies
  • 0 Bravos
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