Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need invoices from May to
I currently have Public Mobile phone no with a plan 25 CAD/month. I would like to switch to the new plan 24 CAD/month with 4 GB. Is there any solution that I can do it ?Thank you,CP
I had an Internet number and it can not be transferred to public mobile. How can I choose a new number?
I am down in the states trying to buy a 2nd 15day roaming plus 3GB data. When I try to complete the purchase . First it says ‘take $30 from existing funds’ when I say yes it just recycles the screen and doesn’t complete the sale. I have $80 sitting t...
All the call are forwarded to voice messaging system. I checked parameters. They are OK. I did #21# several times.
Hi Public Mobile Support, I cannot login to update my payment method to renew my subscription since the number is now disconnected / deactivated and eversafe insists on sending a text message to my registered number after email 2fa authentication but...
Can I text a US number in the US from Canada for free?
How can I add to my account new number with another subscription?
Hi,I’ve looked everywhere and I cannot find a way to cancel pre-authorized payments. I’ve even called 611. I only see a toggle to cancel my subscription, which cancels pre-authorized payments BUT ALSO my mobile subscription. I just want to cancel pre...
I am charged for add ons
Hi there,I made a payment on my account, then changed my plan, then paid again. Can I get a credit or refund for the initial payment?
Hey there,I set a personal greeting but my callers still get the automated greeting and I cannot for the life of me figure out how to set it to the recorded one. Help?
What is Automatic top up
I'm unable to place or receive calls today, I just discovered this in the past hour so not sure how long this has been going on. Incoming calls go to voicemail, outgoing calls result in the notification 'Not registered on network.'I'm on a monthly pl...
I can call/receive texts and phone calls from only three people it will not work for any other people. I have recently transferred my phone number. It has been more than five days. I have removed Sim and restarted phone. Just wondering if issue ...
I recently bought a new iphone. I moved the physical sim card from the old phone into the new one, and when I was setting up the new phone, it said it was 'unable to transfer phone number to new device.' I have contacted the customer service agent he...
Hi, I got an email my second phone needs the credit card updated, it will turn off in 5 days. I went into my profile, but only see phone 1. My other number Phone 2 is not shown. So it must have its own profile, but I had no idea. How do I access that...
Payment is being incorrectly submitted AKA Public Mobile as no ticket no laundry. They managed to get payment Oct 27 23 $14.69nothing in 11.23 or 12.23 then 01.24 $7.91 what gives? We are out of the country using Telcel sims.We Have spent 2 hrs atte...
Hello,I have a phone with eSim, and need to send it in for repairs. Have another phone that takes eSim so was hoping I could just transfer it over to my temp phone.Looking at help guides it looks like I need to pay $ for a new eSim, activate on temp ...
Unable to connect to PM as of Jan 31 AM, despite the service running smoothly just yesterday! I tried to reset my network settings, airplane mode on and off, and restarted my phone multiple times. My job is reliant on my phone coverage!! Any tips to ...
My wife will be switching from Fido to PM ( I'm already here) soon. She needs to keep her current number. I have read many posts about switching, although not sure which is the best one. A couple of questions:1. She only has one phone ( new Samsung A...
Hello,i need to know my subscription date on public mobil ( the exact date my phone number were given to me).where can i get this information?thank you
Unfortunately there seems to be something wrong with activating new sims. I'm a long time user and holy wow is activating a card now impossible. From payment failed attempts, to the app not loading correctly, to app page circles that "load" without ...
How do I change my payment arrangements so I can make my own payments instead of automatic payments
I signed into My Account, but cannot find the section to make a payment. I usually make them by phone but the system would not take it, for some reason.There is no Payment tab that I can see.where is it? Thanks.
sim card is not working, asked for a number transfer and got a message from old provider and followed the steps, nothing seems to work. Help I need my phone!
My phone doesn't have MMSC proxy in APN setting, can't receive photos or videos via textNo sure what to do
My plan has unlimited International Text.....I will be visiting the USA for 4 weeks....is the USA considered part of International texting since I live in Canada...... or do I have to purchase a USA Roaming bundle? HELP!
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