Text messages not going through when phone is off

[Brownkd]

Hi there, it seems as though when I turn my phone off for work and turn it back on my text messages don’t come through. Sometimes I will hear the notification come through and even see I have a text message but when I open it up there is nothing there. I know for sure I have missed multiple messages. Is there a fix for this??

[BKNS27]

@Brownkd 

It is probably the setting on your phone. Reset the Network setting on your phone and reboot your phone.

In the future, you can put the phone on Airplane mode when you are at work.

[hTideGnow]

HI @Brownkd 

usually the text will be resend within 5 days if you missed it originally

Try clear your app cache if you have an Android

or ask PM support agent to refresh your account on their side.   Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage