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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

port number issue

Ported my number to public mobile, call and text are successfully working on the public mobile sim card, but the number in android settings is still showing the temp number, and the portal still tries 2FA to the temp number. Not a phone hardware prob...

Change payment from credit card to voucher

Hi my subscription just expired yesterday and I got a 50.00 voucher this morning I cannot use the voucher it wont give me that option keeps trying to.use .my debit card no voucher option@

Account disappeared

I can't make phone calls and send/receive text messages. I logged in to my account and found out that my account had disappeared. Can anyone help?

How to transfer my Public number to Telus?

Hey, guys, I need to tansfer my Public number to Telus. What should I do?

Account issues (previous account)

Hi, I want to activate new subscription but when I log in with my email there's already a plan selected and takes me to payment screen. Can you clear my account or the previous activity so I can activate a new subscription.

Missed transfer window

Hello,I removed the esim too quickly and I missed the 90 minute transfer window text. How do I retrigger this, so I can port my number. My original service (rogers) is still active.Thank you,

Trouble accessing my voicemail

I am currently on vacation and used points I had earned to get a US talk and text 5GB plan for 15 days. I am for some reason unable to access my voicemail and can't figure out why.

Phone number change

I recently changed my phone number however the new phone number doesn’t show up on my eSIM. The old phone number no longer works but the new number works fine and can receive and make calls. The issue is that for iMessage it shows my old number. In c...

Resolved! Porting issue

Im porting from Rogers. It seems successful since Rogers account shows "cancelled" and Rogers sim card is not working any more. However after inserting pm sim card and rebooting, my phone shows no service. Cant make phone calls or send text msg. Is t...

Missing text messages and two factor authentication texts

I didn't have this issue before, but for a few months now I have stopped receiving the two factor authentication texts from a number of places.This includes my banking institutions, insurance provider and more. I'm not able to login to many of these ...

Sim to ESIM

Hello, I have recently changed to iPhone 17 pro but they do not have a sim slot and only allow eSIM. How do I change my SIM card to use eSIM on my new phone? I have not transfer the sim over before deleting my data so I no longer have access to my ol...

cancel subscribsion

how can I cancel my subscription, or any number I can call to contact

Cannot access account information when I log in to public mobile website

I do not have the app on my phone and when I login to my account on the browser I do not see the normal account information that used to be there. What I am missing?

Resolved! phone call from someone who says he's with Public Mobile

Someone is on the phone with me telling me he's with Public mobile and says he wants to give me a free iPhone and a better deal than what I already have with Public mobile. He says I'm a good client with good credit. But I think he's lying. How can I...

Caribbean cruise

I am going on a Caribbean cruise for Christmas and new years. Any suggestions on what i can use to have service to call my kids? Should I buy a different Sim card?

New eSIM no data

Just bought the 17 pro max. Bought the new eSIM (had the pm SIM card in my old phone) and activated it. Phone seems to work but I can’t get the data working. I tried all the troubleshooting suggestions. Help!

no credit cards

I do not have a credit card, can I still use this service?

Is my account and subscription terminated?

I signed up for Public Mobile, but then Virgin Plus called me and offered a wicked retention offer, so I then went back with them. My number was transferred back to them but I can no longer log in to my Public Mobile account to cancel the service. It...

chip

can the chip work in galaxy 25

Setting up new phone

I am an existing customer and I am trying to setup my SIM card in a new phone

Setting up new phone for existing customer

My husband is trying to setup his SIM card in a new phone and cannot sign into his account because he can’t get his verification code because his can’t access his phone he has talked to several people but can’t get into his community because he can’t...

Data

My data is not working how do I address this problem edited by computergeek541: changed category (discussion isn't related to Community)

Resolved! Account Number

Where can I find my account number?

I have no service

I have no service and would like to know why

Have trouble porting out my number to Chatr

Hi, is there anyone who can help port my number to Chatr? It's in process, but it can't be completed.

Resolved! can i move my number from telus to your $20/mo plan?

My subscription was cancelled on my renewal date. Never happened before.

My monthly renewal plan is due today (Nov.27). My credit card info is good and correct in the system. I am unable to make a payment to reactivate the account. Now I do not have an active cell phone. Please help

Cannot receive incoming calls

I am no longer able to receive incoming calls. Thankfully voice-mail is still working so I can call them back... .They don't register as incoming,, missed or declined. There is no log of the call; I will just see vm notification pop up.I am restartin...

I cannot get verification since yesterday. It was working before that

I cannot even login Public mobile with verification code to my phone. I have to ask for verification code sent to my email

Credit card number for monthly payments changed

I would like to apply credit points towards the payment of my monthly fee. My credit card account that you use for automatic payment has been blocked. I will be receiving a new, different credit card number next week or so and will inform you of ...

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