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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transfer number

I have been trying to transfer my number, my previous provider confirmed the transfer and send the SMS for confirmation. all was answered, the phone number no longer appears on their end. But I cannot get public mobile to update it. My account shows ...

Seems SIM Card has not been activated properly

I can’t transfer my number

I can’t transfer my number to activate my eSIM and the chatbot has me going in circles.

Issue with number transfer

Hi there, I've tried submitting a support ticket multiple times now and keep getting an error message even with all of the required iunfo seemingly submitted. I Just signed up with you folks and the number transfer never worked. I restarted my phone...

porting a very old Telus/Clearnet number to my phone...

need a Customer Service Agent to do this.

Beamsville service interruption

Does anyone experience interruption of phone service in Beamsville? It is for a 3rd day already

Phone not working in Mexico

Hello, the plan said it would work in Mexico, and it was working and then it stopped working. how do I speak with customer service

Porting number - Status

Hi Guys,The new subscription and porting process started yesterday. Now data is working on new phone/SIM, but phone/message still on the old Phone/SIM. Wondering what porting status is. Thanks.

4G plan with 5g phone

Hello! I searched, but got lazy trying to find the answer. If i can ever figure out how to get my husband's Falcon Encased phone case off and access the sim slot, I want to switch him from Bell to Public. He has a 5g phone and I want to sign him up...

System won't let me get subscription started

I waited till my new P.M. sim card arrived and started the transfer process. After going through the 6 steps, I just get the notice that SUBSCRIPTION NOT ACTIVATED. It then says to get support. When I try to connect with an agent, nothing happens....

New subscription

Transfer didn't work...was told to contact Support. There is no support...does Public Mobile really have no agents to help get new customers working?

Porting Number - Issues

Hi guys, Got the same issue as many others where I've ported my number from my old provider (yesterday) and now cannot receive calls or text messages on the old number. Wondering if someone may be able to DM me the porting team's number so I can give...

Resolved! Reuse Public Mobile nano Sim Card?

I currently have a Public Mobile account activated with a nano SIM card. I want to subscribe to a new plan at a reduced rate. I received a response from a customer support agent that I have to cancel my current account, and create a new account with ...

Worst Support System Ever?

How long does it typically take an Admin or whatever to contact a service request? Who thought this whole community platform / needing an alternate chat etc was better than just email correspondence? Seriously weird, just need to finish this month as...

Resolved! eSIM

Can an iPhone 8 use esim ?

Resolved! Payment of add-on

I have made a top up payment for minutes. How long does it take until I can make outgoing c

Can't receive text or calls

Can you please send me the port help line number? I too can't receive or send text messages and i can't receive phone calls. I have data and can only make calls.

Activate a simcard

I just recieve my simcard and i cant activate my card... i think this one have a problem..my uncle that is aleready with PM dont understand why it dosent work

Can I use my Public Mobile plan in Europe or do I need to buy a separate SIM card?

We are going on a Danube River cruise for a week and there is wifi on the boat. I am wondering if I can buy some sort of extended plan from PM or if I have to buy a completely different SIM card to have service while we are away (Germany, Austria, Cz...

Travel to US which add on ?

Hi everyone,I am travelling to US tomorrow and would like to know which add-on to add so that I can make calls in the US to US/Canadian phone numbers (my daughters are coming with me so I would like to be able to call their phones as well if needed)....

Resolved! US to Canada calling not working!

I have the $45 plan which includes unlimited Canada and US calling and texts. Data and texts works, but I can't receive or send voice calls. The exception of one day it worked. Being in the US quite frequently, this is very frustrating! Am I doing so...

eSIM activated but no calls, sms or data on iPhone 16 Pro

Hi - Just ported over from Telus. Confirmed "Yes" with Telus and activated the Public Mobile eSIM.Received message that Telus was turned off on the phone (Telus email confirmed that account was ported "We're sorry to see you go".Received Public Mobil...

Resolved! Change tax province

How to change tax province while keeping the same number?

Resolved! Missing 4 months of referral points

I referred a family member and made sure my code was used during signup. I didn't get any referral rewards since signup last year.

Resolved! Can Us long distance minutes be used to call within Canada?

In the rewards section there are 1000 US long distance minutes. I have a plan that had limited Canada minutes. Can the US calling minutes be used to call within Canada and the US when my plan minutes are used yo?

Cannot receive code by text to get into my account?

I am trying to log into my PM account with a browser. I am not getting the code to enter by text. Is anyone else having this issue right now?

Why are you telling me you can't process my payment?

Trying to pay my account but you keep telling me the payment can't be processed. I have updated my credit card info but still no action...

Transfering

I'm transferring my phone from virgin to Public Mobile, I got an email to stating Youre all set! Now I can not receive calls or send and receive texts

Resolved! esim card for temporary phone use

hi my iphone will be sent back Apple company for fix issue. all data will be deleted. I will be provided a temporary phone during this period. i am wondering how my esim card works? will be given me a temporary esim code ? when i get my phone back ho...

Can I Activate A New eSim Number While In The US ?

Hello,Is there a requirement that one has to be in Canada when a new eSim is activated for the first time. I am currently in the US and wants to activate a new number under one of the Canada/US/Mexico plans. I will also be porting a number from Numbe...

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