Community

eSIM will not install on new iPhone 17

I have had my Public Mobile account for a number of years through a physical SIM on my current iPhone 13 Max Pro. I now have a iPhone 17 that I have set up and transferred everything from my 13 Max Pro to my new 17. The iPhone 7 only works with eSIM....

No Service. No Access. Logging in, the site acts like I've never been a customer. Asks to activate?

I don't know what  is going on with my account,. I got a note saying I'd topped-up but the next thing I know I can't send texts and receive or make calls. 

Cancel service

I just signed up but don’t like that I can’t speak to a human, and want to cancel my account. What’s the steps to do this. 

Can’t make calls

Hi, I just signed up, I can’t reach any human to speak to at this company. I transferred my number and now can’t make or receive calls from my number. I’ve restarted my phone. But still nothing. What do I do? 

Double charge

I was double charged on my credit card in the dame day

Missing sim / cannot do sms verification

Hey guys I have an older phone without esim and I broke my sim card. When I try to log into the app it wants to send me a verification via text what can I do to get an email code or a solution to sign in to app

Phone call issues

Hello, I can't make it receive phone calls anymore. This started yesterday. My data still works.

Log In

I cannot log into my wife's account.  Public Mobile does not recognize either her email or password. Am I using the incorrect phone format perhaps.  

Porting issue

Who do I talk to about making sure that my phone was ported over properly to virgin.some of my contacts can only text me and they cannot call me, so I believe it has not been fully ported properly thank you

I can't send or receive phone calls. But texting is OK

PUK Code

My phone is telling me I need a PUK code

getting more data on my plan

I'm a PM hero subscriber getting 1 GB/mo. and paying $25 before tax. I'd like to increase my data. A friend is a PM subscriber getting 6GB/mo. for $23. Obviously I want more of what he's getting but the only available plan I see is 4 GB for $25. Thre...

Mobile data not turning on

App shows I have used 75% of data 8.48gb out of 10gb, so I have some data left. But mobile data is not turning on but Incoming and ongoing calls are working fine. 

SIM card purchased but not received

On December 26, 2025, I paid for the 1st month of a new plan and bought a SIM card. The SIM card has not arrived in the mail yet.

Parking number

Hello I am out of the country for 6 months and tried to park my number with a third party to reactivate it when I am back. My issue is that once the third party ask the permission to the provider they will send a text message to ask me to confirm. Th...

E sim

I accidentally activated my e sim on my old phone. I didn't receive a QR code and was confused. Is there a way to transfer or deactivate my e sim to my new phone, or receive a new QR code? 

Logging in

Hi when I login it send a a two factor authentic I action to my old phone number that I don’t have access too how do I change it to the number I use now

Renewal of my plan now, says error

How to change and renew my plan now even though it runs out and refreshes on January 21, 2026I added a payment voucher of $40 which I paid three $44.80 and I’m unable to renew my plan right away 

Canada-Wide Plans

How can I switch to a Canada wide plan? The options for plans are limited to only 2 Canada-Mexico-International plans  and I have no idea why as I was originally on a Canada wide plan.  edited by computergeek541:  changed category (discussion isn't r...

Recent PM promotions

Hello  where can I find the recent PM plan promotions?i read it’s somewhere in the community section. thx

Bill

How do I pay my bill with my points

SIM card

Hi, I subscribed to a mobile plan and paid for a SIM card 5 days ago. But I did not receive any payment confirmation with the order number, so I cannot track the shipment of my new SIM card. Can you check if my order is placed correctly? When I log i...

Data not working

Plan renewed today and now data won't connect. Tried all the basic troubleshooting methods suggested still nothing. 

US talk and text add-on option

I used 10 points to purchase an unlimited US talk and text for 15 days and it works great - thank you.That was on Jan 1, 2026 and now the 15 days are almost over and I want to use another 10 points to purchase another add-on option of unlimited US so...

no service on my sons phone

My son has been getting no service on his phone for a couple weeks now. I replaced the sim and no change. there are 4 of us in the house who all use public mobile and 3 of us have no issues. Any suggestions on how to fix his phone, its a samsung s22 ...

Can’t send text messages

My dad is able to receive text messages (I believe because they are RCS) but isn’t able to send anything.  I’m a few hours away so not able to look at the phone right now. Any tips? It looks like he’s got the eSIM as the primary and the SIM 1 from ol...

International calls not working

Hello, my incoming international calls are going straight to voicemail. Please check and enable VoLTE and proper call routing on my line.

Trouble with eSIM and a voip called Nextiva

I just switched from an iPhone 11 with a physical SIM card to an iPhone 17 and I had to get a new eSIM. Now my phone can’t use Nextiva on cellular data (it works fine on wifi).I'm at my wits end and i feel like I’ve tried every trouble shooting thing...