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No Internet Data after Porting

Rachel789
Great Neighbour / Super Voisin

Hi everyone, I switched to PM last night and completed the transferring process, currently using esim. I do have signal, can call/text but can’t access the internet for almost 24hrs.

Things I’ve tried:

  • Restarted the phone
  • Turned on/off esim cellular
  • Turned airplane mode on/off
  • Reset network settings
  • Removed old physical sim

Basically everything I could. I contacted CS via chat and ticket but no response so far.

Has anyone had this and any fix I should try please?

Thanks!

@CS_Agent

1 REPLY 1

BKNS27
Mayor / Maire

@Rachel789 

Looks like you tried all the troubleshooting solutions so the only option is to contact a CS_Agent to help you fix your issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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