Service issues after porting number

[Manz]

This is not a general troubleshooting issue. The number was successfully ported to PM and is now active on the PM account. Mobile data and outgoing calls work, but incoming calls and both incoming and outgoing SMS do not work. I have tried turning my phone off/on, the old provider eSIM is off but I’m not deleting it until everything is working properly. It’s day 3 now trying to get support from PM agents that isn’t a generic answer. I am going round in circles, can anyone help please? 

[Dunkman]

@Manz 

Have you tried network reset of phone? (note: this will erase any saved Wifi passwords)?

Even though you turned off your old provider eSIM and your old account closed, since the port was successful, you could just delete it and see if that makes a difference. 

Otherwise, it looks like that your account need to be reprovisioned and customer service agent needs to help with that process.  

[Manz]

We moved 3 numbers to PM and the other two are working fine.

[Manz]

@Dunkman I replied yes to the message from the old provider and the old provider sim is inactive and not working. 

[Dunkman]

@Manz 

Did you respond 'yes' to your old provider's port request text? Check if your old provider eSIM is working?  If you successfully ported out, the old provider account should be closed and eSIM inactive.