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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12331 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23348 Views
  • 183 replies
  • 25 Bravos

Forget referral code

How do I add referral code once my account already set up? I didn't not see where to put the referral code when I sign in with PM. Thanks!

Meizhu by Great Neighbour / Super Voisin
  • 107 Views
  • 1 replies
  • 0 Bravos

Failed to transfer

@CS_Agent Hi there, I requested to transfer from virgin to public mobile 2days ago and it’s still not completed.Can’t open the link to submit a ticket, can you please help me out 

AlexZhang by Great Neighbour / Super Voisin
  • 67 Views
  • 1 replies
  • 0 Bravos

iPhone can't log in to port

Hi, I'm trying to move my wife's iPhone 14 over from Fido. I've already bought a Public plan, and we made an account for her. When we tried to port the esim it gave an error, so we closed the app to try again. Now whenever she tries to log into the a...

Seacrow by Great Neighbour / Super Voisin
  • 186 Views
  • 5 replies
  • 0 Bravos

Porting from Koodo to Public mobile.

@CS_AgentHi, I am trying to port my existing mobile number to Public from Koodo. I see that on the last step for the e-SIM setup on the app, I see an error message and I need help with that. Let me know what information you need to help me with that....

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5G speed

Hi guys, just switched to the 5G from 3G, using a Pixel 7, only gets speed up to 30. I am in Markham Ontario. Does it take a couple of days to get up to speed, like at least 100? Thanks.

99guy by Good Citizen / Bon Citoyen
  • 249 Views
  • 7 replies
  • 0 Bravos

Anniversary Date Points Question (is it per year?)

I've been reading about the new rewards program (wondering if I should change to it from the legacy rewards system). I saw the following and would need clarificationAnniversary Points10 pointsFor every twelve months you stay with us, you’ll earn 10 p...

edinez1 by Good Citizen / Bon Citoyen
  • 263 Views
  • 9 replies
  • 0 Bravos

Never Received SIM card

I placed my order over a month ago and never received my SIM card its been 30+ business days. I was also charged 2 times for the sim card!

Travisneufeld by Great Neighbour / Super Voisin
  • 105 Views
  • 3 replies
  • 0 Bravos

Client Not Available

Hi, my account is definitely active. Suddenly getting above message. Ironically this started when my 15 day US roaming add on expired. Not sure if a connection there or not.  I have tried re-booting both the phone and the sim card with no success.......

R27 by Great Neighbour / Super Voisin
  • 297 Views
  • 8 replies
  • 0 Bravos

Multiple Phone Numbers on 1 Account

Hello,I currently have 1 account and 1 phone number associated to the account. I would like to know if I can add another (or even 2 more) numbers on the same account? This would be great for management purposes, so that I only login to 1 account for ...

edinez1 by Good Citizen / Bon Citoyen
  • 235 Views
  • 4 replies
  • 0 Bravos

Resolved! Cell Phone Service in the US

Hello,I have the old basic $15/month plan which does not include coverage in the states.  If I have to cross the border on any random day, and I would like cell service for that day, how do I go about getting it?  Am I able to use Google Maps as well...

Griffyn1 by Good Citizen / Bon Citoyen
  • 798 Views
  • 37 replies
  • 0 Bravos

OPT verification

Hello, I have just ported my phone but am unable to receive text message on my phone to confirm my identity so I can get full access. There is also no other option to receive via email. Please how do I resolve this.

Aolanewday by Great Neighbour / Super Voisin
  • 91 Views
  • 2 replies
  • 0 Bravos

Resend Porting SMS

I subscribed and downloaded the app, followed all the steps including downloading the eSIM and following the prompts on my iPhone, and selected to port my number. I checked two hours later and an error popped up saying failure to activate eSIM - cont...

PrettyPixel by Great Neighbour / Super Voisin
  • 136 Views
  • 3 replies
  • 0 Bravos

Paying for my monthly service plan

Trying to pay for my service. Went to my local telus store to buy a voucher but I cannot find where to submit payment on my public mobile account.

Carmie by Good Citizen / Bon Citoyen
  • 463 Views
  • 21 replies
  • 0 Bravos

APN Settings

I am having no luck getting help from CS Agents. I think my APN setup may be wrong but have no idea how to fix it. I have reset and no difference.also, I remember years ago I had the same problems with roaming and they reset me on the network. I wish...

Resolved! Do PM subscription charges go through CC as a recurring payment?

I have a CC that gives a different cashback for recurring payments. I don't use it for PM because in the distant past, the PM monthly payment didn't go through as recurring (even though it was recurring, I guess it was coded differently). Just wonder...

ottawa by Model Citizen / Citoyen Modèle
  • 202 Views
  • 4 replies
  • 0 Bravos

Is there any way I can get my bill covered just this once?

My bank card was stolen so I can't pay for my plan. I have to take the bus to town tomorrow because I live far away from the branch where I have to get my replacement card. But I really need my phone to get to town. I can pay after tomorrow. I just n...

Crunchymm by Great Neighbour / Super Voisin
  • 251 Views
  • 5 replies
  • 0 Bravos

Resolved! Black Friday Deals

Hi Public Mobile Community,I am just wondering how these Black Friday Plans work. How long do these deals last for if we switch to these plans? An example would be the "$34.00 / MONTH - 30 GB Data at 4G Speed" plan, but there are a few others. Are we...

Avatar by Good Citizen / Bon Citoyen
  • 581 Views
  • 3 replies
  • 0 Bravos

Resolved! Black Friday deals

Are the 5 g deals a monthly or 90 day subscription. Only interested if the 40 GB 5 g plan is a monthly plan

Worms by Great Neighbour / Super Voisin
  • 157 Views
  • 1 replies
  • 0 Bravos

Resolved! Error Activating ESim

I subscribed and downloaded the app, followed all the steps including downloading the eSIM and following the prompts on my iPihone, and selected to port my number. It said to was 30 mins to 5 hours. I checked an hour later and an error popped up sayi...

PrettyPixel by Great Neighbour / Super Voisin
  • 255 Views
  • 4 replies
  • 0 Bravos

Locked out for way more than an hour and esim transfer

I have been locked out of my spouse's account for more than an hour.Trying to transfer an esim on an iphone to a new android motorola 5g stylus (2023). Locked out after a couple of login attempts and also wondering if I can get the transfer to the ne...

4star601 by Good Citizen / Bon Citoyen
  • 389 Views
  • 13 replies
  • 0 Bravos

Resolved! Confirmation Code Error

Hi all,I recently ported my number to Public Mobile, however, when requesting a confirmation code to log into my account, the previous number on the account shows up rather than my current number. Any fixes?Thanks

GhostVandal by Great Neighbour / Super Voisin
  • 120 Views
  • 2 replies
  • 0 Bravos

Resolved! Number Transfer Issue

I got a text saying Public Mobile was having trouble transferring my number. "Looks like you entered an incorrect ESN/MEID". Haven't heard from anyone. Is there a number I can call?

f1ash by Great Neighbour / Super Voisin
  • 124 Views
  • 1 replies
  • 0 Bravos

Resolved! Number Transfer Issue

Hello,I am requesting to transfer my mobile phone number and did not received the authorization SMS from my Old-Service-Provider until after the 90 minutes. I tried to resubmit the transfer request by contacting a Customer Support Agent but the link ...

Joyceyvuong by Great Neighbour / Super Voisin
  • 229 Views
  • 4 replies
  • 0 Bravos

Resolved! drop down speeds on 4G plans

Say I am on a (4G) 20GB/month plan and I exhausted my availalbe data. What data speeds will my data drop to?I found one statement for the 5G plan suggesting "up to" 500mb/s , but in the terms of available 4G terms I saw, that statement was missing.Ca...

Rrrabbit by Great Neighbour / Super Voisin
  • 336 Views
  • 7 replies
  • 0 Bravos

Resolved! How do I contact someone for referral help?

@CS_Agent Hello, I signed up with PM due to my husband's instance of switching over. I forgot to use his referral code during the signup process. How do I go about entering this now so that we can both benefit? Thanks very much.

Michelle_S by Great Neighbour / Super Voisin
  • 213 Views
  • 5 replies
  • 0 Bravos

Resolved! Android txt messages - not showing as blue

HiI just switched to Public yesterday from Fido. I own a Samsung S9 (still same phone). I just noticed today that my text messages to other Android users are now green instead of blue.  I checked my phone and nothing has changed. Has anyone else expe...

Zhao0 by Good Citizen / Bon Citoyen
  • 4349 Views
  • 32 replies
  • 0 Bravos
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