Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Nothing happens when I press login button on app

I'm trying to activate my new account and nothing happens when I press the reset button. On a A54. Ive reset the phone and uninstalled and reinstalled the app. The login button just flashes but literally nothing else happens.

Primary vs Travel numbers

Just changedto PM. Why are some of my texts switching to Travel number within Canada? Not sure I understand what the Travel number is used for? I am travelling to Mexico. Will it automatically switch to using travel for all my texting back to Canada...

Bell

I just transferred my line from bell mobility.. I want to transfer my wifes so we on the same account for payments.. I bought another eSIM and it just replaced my current one.. now I have paid twice.. how can I do this..

Subscribed without choosing subscribe. Nefarious policies...

I want to remove credit card from public mobile without closing my account.If I have to close the account to do it, I will. I am tired of public mobile so this could be the last straw... How do I remove my credit card number?

Phone number not eligible for port

I'm with Bell Pay As You Go and when I try to transfer my number I get this error "Phone number not eligible for port". When I was originally porting my number earlier today, I got a text message error that said I had used the wrong IMEI account numb...

Overcharged Bill

I got two plans for $20 each per month. But they overcharged me another $21. I wasn’t happy with the services. So I canceled the both plans but they overcharged me $21. So I need my overcharged $21 back. How I get my money back ?

Resolved! Primary SIM listed as off when inserting public mobile sim from old phone to new unlocked phone.

Greetings,I'm trying to upgrade my Son's phone (iPhone 10) and the public mobile sim card is listed as off after inserting it into the new phone (iPhone 12).I have tried re-inserting and restarting several times.The phone number shows up correctly on...

Resolved! Failed to port in my old number from rogers but now I can't access my public mobile accout

I'm a new customer with public mobile and I tried to port in my number from rogers. The thing is that my account with rogers is suspended due to a couple missed payments. (I can't make calls or receive any texts) Now I'm trying to login into my publi...

Resolved! estimate data use for zoom call

Hi Community - anyone have an estimate as to how much data a 50-minute zoom call would use please? Don't wan to be cut off mid call!

@CS_Agent

thanks

Phone plan without data

Currently i am in data plan and i will not use it in a few months, i want to chang to phone plan only but i can not find phone plan in my account. I saw all phone plans on website but when i log in, the plans show data plan only. How can i degrage my...

Resolved! What network does Public Mobile use in Mexico?

I'm planning on taking a trip to Mexico and was wondering what network Public Mobile roams on when in Mexico.

Still Getting Charged

I reduced my package to the lowest possible plan over a year ago as I was no longer in the country, but I wanted to keep my phone number for when I returned. Upon reviewing my credit card statements, I found that I was still being charged the origina...

Forbidden A1

Call Control Request

Hello,Over the past week, I've been getting hit with a lot of BS calls. Can you PLEASE add call control to the features of PM?I'd be more than happy to pay extra for it.Thanks.

Mexico plans

Do the can-USA-Mexico plans include the voice and phone options the same as my current can-USA plan? This is call display, voicemail, call waiting, etc?

Resolved! T-Mobile 2G shutdown + issues on travelling to USA

Hey fellas, I was just reading a news and saw that T-Mobile is shutting their 2G in Feb 2025So, people travelling to US might have issues, if you dont have an VoLTE phone. Please look into it asap, so you dont have issues roaming over T-Mobile, just ...

iPhone 15 - Getting group texts as separate messages when someone in the chat has a non iPhone

Hello,Ever since I moved to using Public Mobile, any group texts that I receive that are not iMessage (so if someone in the chat does not use an iPhone) come in as scattered individual texts. When I look at the messages on my Apple Watch or on my Mac...

Resolved! Refund for Add on that did not work

Hi there, my monthly CAN/USA/MEX subscription ran out of data and so I used the link in the account page to add additional data as an add on. I'm currently in Mexico and the only options were to add CAN or USA data plans. I took a gamble and added...

SIM card has not arrived

It's been over 15 days and I still don't have my SIM card.

Resolved! No service Outgoing & incoming calls

I'm unable to get any incoming calls & when I try making a call it says Call Ended.I've taken the SIM card out & out it back, turned phone off & restarted, still no luck. Any suggestions would be appreciated.

Porter Number not working

Ported from Eastlink yesterday but now not connecting to Public Mobile. Like eSIM not registering?

New eSiM past Fongo Number

Hi all, I paid for a plan and ask Public mobile to keep my former number which was virtual from Fongo. After a day I still neither have heard from them whether they were successful in getting my number transferred nor I can receive calls or send text...

Texts sent as pre ported number

I ported my account a while ago but recently my contacts said my number was incorrect. They were receiving them as the temp number you receive when signing up for public. When I check my phone number in the public app it shows correctly, can anyone h...

Can’t verify a number I don’t have

duplicate thread

No activation and no phone number

I bought 100 gig plan transferred my number. I thought he did xxxxxxxxxxxxx over to a new eSIM. I have one line already on another eSIM with a different plan and when I went to activate my xxxxxxxxxxxxxxx I tried several times it kept failing and the...

Canada maxico plan not working

I cannot make any call to canada ,even if I got this plan

Phone won't work in USA

Please help! Im in Los Angeles and my phone plan is Can/US/Mex but I can't make calls! I can text and use data but can't make calls. How do I fix this. Thanks in advance!

Resolved! Poor unstable data connection

I’ve been using Public Mobile for about a month now, but I’ve been experiencing hit-and-miss connectivity, which is becoming a big concern.Here’s the issue:I often have 5 signal bars, but my data speed is incredibly slow or non-existent.I’ve restarte...

Public Mobile ending 4G plans Jan 27

How does this affect existing customers on those plans?https://www.iphoneincanada.ca/2025/01/22/public-mobile-sets-end-date-for-its-4g-promo-plans/

Community

Forum Posts