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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Locked out need agent

Lost access to my email for 2fa

Rcs issue

I have rcs issue. Status is connecting or waiting for retry. I have tried everything that the internet suggests. Is there a on going issue with public mobile?

spam text and calls

I am getting 10-15 spam messages and calls all from the same 3 companies. i block and report and they just spool a new number and send me the same automated call or spam message, how do I stop them

Resolved! I can't activate the cell phone data after traveling, for iphone 16 pro max

I could not activate my cellular data after travelling, and my phone is iphone 16 pro max

Porting number

Hi My phone number is +1######### and i am trying to port to another provider. Please process my request.

change to old plan 17$

New SIM card

I put new SIM card number. And touched “save changes “ then “ ! “ mark came up. What does it mean? I checked new numbers again. It was a correct number.

intermittent connection for data services since switching to iphone 17 with e-simm

Since upgrading my phone from iphone 11 to iphone 17 with e-simm, I have been having intermittent connection for data services.

How to swap esim for sim card?

SIM and VoLTE with iPhone 16e

Question 1.) SIM CARD & VoLTE: I upgraded to an iPhone 16e from iPhone 7. Why does VoLTE not appear as an option in cellular data options? My phone is currently set to 5G Auto; does 5G Auto include VoLTE? Background: I upgraded to an iPhone 16e as I ...

Incoming calls work while subscription is suspended?

If I cancel my subscription , I can hold on to the phone number for 90 days and during this time I can decide to re-subscribe.During the 90 day period when the subscription is suspended:-Will I still get incoming calls?-Will my voicemail be active an...

Disable 2FA for logging into my account.

Is there a way I can disable 2FA permanently to log into my public mobile account?If there is no such option , then is there a way that I receive this 2FA code on my email instead of text message on my phone?

My service didnt work in Buffalo

My service didnt work in Buffalo, It actucally turned in quite a problem in navigation and accessing event tickets.If there literal

Purchased an add-on but wasn't able to activate it

Hi all! I purchased 1GB of data but wasn't able to activate it - am I able to get a refund? Thanks!

Re: Esim for iphone 17 pro Max

Hello,I downloaded the app to my new iPhone 17 pro max, but see no eSIM option as mentioned. Could you please advise what else I need to do? Thanks.

e sim

i have a 15 pro max and when i try to start my e sim its says phone not compatible but im already using one just changed my plan

Credit card payment

The system sent me a message that it was unable to pull funds from my credit card. Why

View or change current mailing address

I need to view or change my current mailing address.There is NO way to do it in the profile section or through eversafe.Submitting a ticket does NOT work, it leads to 404 or "there was a problem"

changeons my sim card

hi i lost my sim card when in Europe.when i came back in canada i couldn’t change my sim card as the 2 way authentication send the code to my phone which i lost my sim cards i tried the option resend but still kept sending the code to my phone how ca...

Newbie about Public Mobile

My location is near Lynn Valley Centre, North Vancouver BC, Canada. I subscripted this $30/mo 8GB plan last night with my newly purchased iPhone 17 Pro. I noticed.1). I only get 2 bars signal inside of my townhouse.2). for somereason I don't get data...

Got charged twice

I got cheged once for first month and the sim car prior to getting the sim card and then again after registering my sim card.How can i speak to cutomer service about the refund?

Double Charged and can't get help!

I was charged double in November, how do I get a refund? The chat function is totally useless!

Resolved! Not able to call while in Mexico after switching to can-us-max plan see

I can to Mexico for a week and while here I am unable to make any calls even after switching to can-is-mex subscription plan

Resolved! Cancel my Public Mobile line

Hi, Unfortunately, I want to cancel my public mobile plan (# xxxxxxxxxxxxxx) and I see that the option I have available is to click on "Unsubscribed" under Manage Subscription. Is this the way to cancel my public mobile plan? Also, it states my subsc...

Why Did I Get 'No Long Distance Minutes' When I Still Have 1000?

Can someone explain why, when I call the US, I get a text saying I’m out of long‑distance minutes, even though my account clearly shows that I still have 1000 minutes left?Thank you

Resolved! Public Mobile Tech Team working on issue turnaround.

For anyone that had a customer agent that told them that a "tech team" was working on an service issue, how long did it take for it to get resolved? I have issues with my subscription service as I got a new plan offer over SMS and it never properly a...

Resolved! Unexpected subscription plan change to $48

Hello,Previously I was on a phone plan with unlimited text, 100 mins of calling and 250 MB of data for $18 per month. (It was $15/month but I was notified by text that the plan was increasing to $18/month on Oct 30... fine)Anyway, I was looking on my...

Resolved! E-sim rewards

I have a SIM card in my iPhone 13 , if I change to an e-sim with the iPhone 17 will I loose the rewards I receive from referrals I have?

missed 90 min reply to port out SIM

Please give me another message to complete the SIM number port out that I missed on last Friday

Need Help with New Subscription

Transferred from Telus to public mobile yesterday and now the phone is not working. We used a physical SIM card and got to use the phone for one day and now it is not working. It says there is no active Sim card. And we did answer yes within 90 minut...

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