Community

5GB for $25 Promotion

Is this promotion an add on? Currently I have the $15 plan (250mb, unlimited text, 100 min calling) Will this promotion replace my current plan?  I was hoping to have unlimited text, 100min and 5gb of data a month 

New Black Friday deal

Hi, I just switched to public mobile on November 7th.  This morning I received a notification that I can get 20gbs on 5G for 34$/month.  Once I switched I got charged on my credit card again.  How to get a refund for that ? 

Phone over usage

My teenager is becoming a total phone addict. Is there a way to control that? Temporarily shut off his phone or service? He is not ready to part with it come what may and I am a single parent. Thanks

Referral code

Hi there, Pls help.  Can’t find the code to do a referral.  Thx

Activate eSim after promotion

Can I active the eSim with $34 20GB after the Black Friday promotion is gone? Will I still have the plan at that price?

How can I set up a scam or fraud prevention method

Is there any way to prevent more scam calling

Not getting the $10 reward

My friend referred me didn't get the $1/mo off.

Can not receive any verification codes

From Virgin to Public Mobile, it doesn't work 

Received a "Public Mobile here" offer

They sent two messages. The offer on Thursday Nov 16. Then the typo-corrected version of the offer the next day. $25/month, 5GB data at 3Mbps "3G speed"But hurry, of course, because offer ends Monday November 20. I don't see it listed anywhere on the...

Network

Why won't my phone connect to the network?

Account Subscriptions

When I log into my account it says I have no plan. However I’ve been paying for one and my phone works. How can I get my account number and information?

Not getting RBC Interac verifcation codes

Not receiving RBC verification codes anymore from the number 722652. Need it for banking purposes today. Have received codes multiple times from this number before.

Exclamation point on Pixel 7

Hello,I see that someone else posted about this but my issue happens sporadically and will not go away even when I try to use data: Solved: Re: Exclamation point on Pixel 7 service bar - Community (publicmobile.ca)Basically, I own a Pixel 7 and somet...

Re: Buy e-SIM Guide.

Is it possible to go back to a physical sim card after you have converted to an esim?

does "my rewards" stay when i switch plan?

Hi I am currently on the legacy $120/90day 6Gb plan. I plan to switch to the $34 20Gb plan. Will i still keep the $2/30 day pre-authorized rewards and $5/30day loyalty reward when i switch plan?

Are incoming calls charged?

Are incoming calls charged in the $25 promotional plan? This Canada has become very scary to live in, both for the wallet and overall security, and for the ineffective administration, shameful (they don't even know what SHAME is here in Canada)  

add on not working

long distance call not working. please transfer money to my account

Didn't receive sim card

Hi, I would like to cancel my account, I haven't received my sim card yet. Is it possible to get a refund?

how long does it take a CS Agent to reply?

A friend of mine @guss  has send over help to get their account active on my recommendation but he is having trouble transferring his number.  It has been over an hour and no one has responded to his message to CS_Agent.  @CS_Agent what is the expect...

New Black Friday $34 for 20GB plan need renewal?

Hi there,I’ve been a long time user of public mobile, I was just wondering if this new Black Friday deal is only for one year? Will I have to change my plan after or will it increase in price after this year? 

Cancel my acct ##########