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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1177 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29912 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41718 Views
  • 185 replies
  • 29 Bravos

Resolved! Incorrect charges

When I tried to purchase a US roaming plan I got errors stating transaction could not complete on payment. Now I see multiple charges on my credit card for the US data plan. I would like them removed/refund on my credit card. 

Erin_leslie1 by Great Neighbour / Super Voisin
  • 509 Views
  • 5 replies
  • 0 Bravos

Resolved! New Phone

If I purchase a new phone how do I add it to my account? do I have to purchase a SIM card?

Mike1099 by Good Citizen / Bon Citoyen
  • 650 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan rate

How come my plan went from $21 to$26?

1624892 by Great Neighbour / Super Voisin
  • 445 Views
  • 4 replies
  • 1 Bravos

Resolved! Sim swapping, maximum amount of times?

I swap my sim, a lot. This time I’ve used eSIM to maybe make it easier.Is there a maximum times it can be swapped? do I have to buy an eSIM every time even IF it’s had the line on it before?Thanks

Diggy by Great Neighbour / Super Voisin
  • 681 Views
  • 5 replies
  • 0 Bravos

Porting not complete

My number is working one way. I can perform outgoing calls but cannot receive incoming.To sign into the account and get full access, it is sending the 6-digit code on the new port-in number. I tried many times but still not getting any sms for code.

HDS by Great Neighbour / Super Voisin
  • 435 Views
  • 3 replies
  • 0 Bravos

How to get Promo Text?

It seems PM only target certain customers with promo texts.  What is PM's criteria for excluding other customers from these offers?

funpig1 by Model Citizen / Citoyen Modèle
  • 1064 Views
  • 12 replies
  • 0 Bravos

Re: New Account

I have just set a new account. I have the confirmation email can receive texts but not calls

Grace0411 by Great Neighbour / Super Voisin
  • 315 Views
  • 2 replies
  • 0 Bravos

Resolved! SMS on a basic flip phone

Hello Community. I've never done SMS. I've never had a smart phone. I have been a PM customer for years using a LG most basic flip phone simply for voice communications.I have no idea if my phone has SMS capability. If it does, I have no idea how to ...

ronjnk by Good Citizen / Bon Citoyen
  • 1276 Views
  • 8 replies
  • 0 Bravos

What do the codes in parentheses on the VoLTE phone list mean?

In the list of VoLTE supported phones (below), what do the codes in parentheses represent?iOS 16 makes sense for Apple - it's the operating system version number.But for the rest of the Android phones, those codes are not an Android version number. W...

DinoWPG99 by Good Citizen / Bon Citoyen
  • 372 Views
  • 3 replies
  • 0 Bravos

What is $22 plan for existing customers?

I received a message from public mobile that offers 6 GB at 4G speed for $22.00 per month. Is that inclusive of Canada-US wide unlimited calling?

Bankim1 by Great Neighbour / Super Voisin
  • 653 Views
  • 3 replies
  • 0 Bravos

Forbidden A1

I recently opened a new account and tried to activate my e-sim. However, for whatever reason it said that the account activation failed and when I tried to re-login I just get the message "Forbidden A1" on the top left of my screen. When I try to log...

keefer27 by Great Neighbour / Super Voisin
  • 685 Views
  • 6 replies
  • 0 Bravos

Number not transfered after 3 days

Hi,Tried to reach customer support but it's been over 2 hours and still no reply. I received my Public Mobile Sim card on June 12 and activated it with the app. It's now been 3 days and I can text and call but when someone tries to text or call me, i...

badge234 by Great Neighbour / Super Voisin
  • 406 Views
  • 4 replies
  • 0 Bravos

Top up voucher

My plan ran out and need it asap. I kept trying to redeem my vouchers and kept getting an error. I realized that the store gave me koodo instead of public mobile. I hope i can get the amount credited to my account.

S20142000 by Great Neighbour / Super Voisin
  • 698 Views
  • 6 replies
  • 1 Bravos

New SIM Card Activation

It's my first time trying to get a SIM card in Canada. I didn’t have other Canadian number. Can’t activate the PM card. I input my code thru registered email correctly, but was then asked to provide another code thru SMS, I couldn’t get it thru PM nu...

Winnie610 by Good Citizen / Bon Citoyen
  • 1070 Views
  • 12 replies
  • 0 Bravos

Resolved! cant transfer to new phone

ok i bought an iphone 14 from my daughter and tried to switch over to it . everything went to the new phone until it said it couldnt transfer my service to it , the phone even says no carrier restrictions . is this an e-sim thing ? or is this just a ...

George01 by Good Citizen / Bon Citoyen
  • 1076 Views
  • 9 replies
  • 0 Bravos

Payment

I would like to know why my payment on May 16, 2024 was $22.60 and today, June 15, 2024 the automatic debit was $28.25?? Also, the payment date has is moving back as the months pass. A while back was billed on the 21st of each month? Now it’s the 15t...

OnTheDock by Great Neighbour / Super Voisin
  • 312 Views
  • 3 replies
  • 1 Bravos

cant log in to my account

i cant figure out which email i used to register my account and when i try to receive an otp through my phone it says the number is invalid. please help

roarshak by Great Neighbour / Super Voisin
  • 299 Views
  • 2 replies
  • 0 Bravos

Missing my 300 gb data

Mising 300 gb data giveto me when they changed me from old rewards progrom to not a better rewards program by no mines. An now i dont see the 300gb. An yes i didn't  use them up since i didnt use up my month amt.  Maybe some customer service agent co...

Bwesties2 by Great Neighbour / Super Voisin
  • 393 Views
  • 2 replies
  • 0 Bravos

overcharge

hi, my june payment was 106 + tax, but my prior payment (march) was 90 + tax. why? after viewing invoices of march and june, there doesn't appear to be any extra charges.

dizzyonomike by Great Neighbour / Super Voisin
  • 418 Views
  • 5 replies
  • 1 Bravos

Resolved! $22 deal

Is the deal permanent? Does it include unlimited text and call? Thanks!

Bob930 by Good Citizen / Bon Citoyen
  • 613 Views
  • 4 replies
  • 0 Bravos

payment

i bee a costemer for 5 years now and was down to $9 per month...today i misteriously got charged $15.75  ..why??/

farmboss by Great Neighbour / Super Voisin
  • 399 Views
  • 3 replies
  • 0 Bravos

Resolved! Account locked

My wife's account is locked, she cannot login to her account nor the community account. She already tried a few times after waiting 1 hour, 3 hours, and one night. Still cannot login.

Jie1969 by Great Neighbour / Super Voisin
  • 865 Views
  • 6 replies
  • 0 Bravos

Porting a phone number now no service need tech support number

Hi I got my phone number ported but it's not the next day and still I can't make phone calls or have data but it says I have a public mobile line I saw people right there's a phone number for tech support for issues like this can someone give it to m...

Jax777 by Great Neighbour / Super Voisin
  • 768 Views
  • 7 replies
  • 0 Bravos

How to get $22 6gb plan

I am currently on a $15 plan. What is the best way to contact customer service to get this plan? 

Ajin by Great Neighbour / Super Voisin
  • 466 Views
  • 3 replies
  • 1 Bravos
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