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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

how do i gain access to my account

hello, i have been a public mobile user for over 10 years, i would like to change my plan and keep my phone number. i dont know the login to my account linked to my phone number. when i try to subscribe to a new plan and use the "already have sim car...

Resolved! Transfer from rogers to public mobile

What steps do I need to take to transfer from rogers to public mobile

How to activate PM on my childs device when parent is paying.

Hi! I just registered for PM and paid for a subscription, with the intention of porting my childs phone # from our current provider to PM. I have received an email confirming the subscription.I'm not clear on how to activate the eSim and also port th...

Samsung Galaxy A15 5G etc.

Hi, I want to switch my husband over to Public. 3 questions: 1. Is his phone compatible with Public? 2. Would a 4G plan work or should I be looking only at 5G plans 3. Any know if there will be a Black Friday sale this year?

low signal

i'm in a 5g area only receiving LTE+ 2 out of 4 bars

Hi there

Hi i am back.i would love to reactivate my suspended account and my old number please

Phone not working but monthly bill was paid

I paid by CC on Nov. 13 on phone 611 for the coming month -- was told it was the usual amount before I confirmed the payment -- before the due date of Nov 15For some reason today my phone service stopped working -- but the data plan seems to still wo...

3G service on iPhone 16 Pro. 5G on iPhone 13 Pro directly beside it.

Hi,I raised a question privately months ago and haven't got a response.My whole family is on PM. I constantly get bad service in the Wasaga/Collingwood area in Ontario. My sister is also on PM, and she has the iPhone 13 Pro. She gets 5G and I get 3G ...

Charged twice

I was charged on my set autopay date but for some reason it wasn’t applied to my account and my service was cut off. I had to log in and pay a second time within the same month. Can one of these payments be refunded?

[HELP] Porting out number

Hello, I need assistance with porting my phone number out of Public Mobile to Fizz. I am currently overseas and cannot receive the SMS confirmation required to approve the transfer. Please help manually authorize the port or provide an alternative ve...

Signed up, eSim doesn’t work. Ordered physical SIM card, and it also doesn’t work?

Signed up for public mobile on Oct 25, 2025, eSim doesn’t work. Ordered physical SIM card, I received it and inserted it, and it also doesn’t work? I can’t talk to the chat agent because it tries to send me a 2FA code, but since my sim card isn’t wor...

Didn't receive esim qr code

I transfered my number from fido to public mobile by buying esim card, but I didn't receive esim qr code and failed active last step.(esim not installed successfully)

What's my account number

I cannot find it

My data usage is only around 7.5 gb left with 13 gb however unable to use the mobile data

My data usage is only around 7.5 gb left with 13 gb but unable to use mobile data

Voicemail

My voice mail is in French. I need it in English. Not getting voicemail as I can't understand French.

Reactivating an account

I want to reactivate my account and phone number. And update the payment info on my account. I have tried everything.

Confirming code

У меня это происходит постоянно, но после подтверждения того, что код введен правильно, все начинается сначала!!!!«Мы заметили, что у вас активна услуга общественной мобильной связи, и хотели бы подтвердить ваш полный доступНа ваш номер телефона буде...

Re: 8B1 error

I am having this problem. How do you reset the network yourself?

Not all plans showing when changing subscription

I had a basic Canada Wide subscription and recently changed it to a Canada-Us-Mexico plan as I was vacationing in Mexico. I am now back from vacation and want to change back to my basic Canada Wide plan but the app only shows the Canad-Us-Mexico plan...

Adding funds with my card

It won’t allow me the option of adding funds ahead of time with my card. It just shows the voucher option. Please help.

Need to activate

Hello I paid for subscription, but the app does not proceed to choose number and activate. I need to call right now please help me

Unable to Submit ticket

I have entered all the data needed to resolve the major problem experienced at least 20 times to no avail! I have waited hours trying to get someone to fix the issue. I am about ready to switch carriers out of frustration.

Cancel my plan

I need to cancel the plan and esim I just purchase this morning

Resolved! Voice mail

How does one listen or go to voice mail, is the a number or task one needs to use?

Switching plans

Can I switch plans while outside of Canada?Like, already in Mexico?

Number transfer

How long does it usually take Rogers to authorize transfer of a number.

Refund

Hi, l received a new sim card but it doesn't work in my phone or anyone else's phone so it obviously bad. So l had to go back with my old provider how do l get a refund from public mobile? Thanks

New Sim Card

I purchased a sim card from the website on November 8, and I have not received it in the email. According to your website, it should take 2 business days to come, and I have been waiting over a week for it. Can someone please look into this probl...

Resolved! Can no longer access internet on 3G network, and can't receive calls on LTE

I have a Samsung Galaxy A10 phone which is now almost 6 years old but running great except these last 2 months or so I have found that I have to put it on 3G only or 2G/3G to receive calls. If I select LTE/3G/2G I can get data and make outgoing calls...

Re: Can't downgrade account

I am facing the same issue now. I'd like to downgrade to a 4G plan which I can see without login. But the plans are no longer shown after I login and click "change subscription". Really frustrated, looking for other mobile comany now...

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