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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35 replies
  • 5 Bravos

Can’t seem to access my rewards.

I’m signed in but when I go to my rewards it takes me to a sign in page and I sign in again but it time’s me out. I haven’t been able to access my rewards. Not sure if I’m still on the old point system or the newer rewards?

Sonya57 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! 15 Gb for 40$

I typed Yes to this plan but now a new message has come to me saying it was incorrect and it is only 5 GB for 40$ Are you honoring the first message. If you are NOT going to honor it , please leave my plan the way it is....with all my discounts intac...

jeaniebeanie by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Problem's due to the website being down.

My account went into suspension mode only because I was unable to make payment due to site being down. I wanted to change plans but was not able to due to the suspension. I should not have to pay twice to be on the plan I want considering the website...

masterx31 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Picture message

Hi,Is picture messaging included the $15 plan with unlimited texting. My daughter has reached the 250mb data and is wondering if the pictures still work or if it will push it over the data??

Mandy2828 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

SMS Troubles

About two hours ago I joined public mobile and joined a plan. My texts are sending to everyone and phone calls are going through, but three people who are with Chatr aren’t receiving my texts and can’t send a text to me on their phones. Anyone know w...

H_Rogers99 by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Error 821

Trying to port out from Lucky Mobile (Pixel 4A 5G) with E-Sim, getting error 821. Tried 2 different browsers. please advise!

akula89 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Account Suspended

So I took advantage of the opportunity to upgrade my plan to $40 plan that includes 5GB at 4G speed after receiving a text from public mobile.  I logged into my account today to see if took place and at the top of the screen it says; "Your Account ha...

noidea by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

two-factor authentication can be bypassed. Please fix

It would be nice if they would have Google authenticator instead of my phone number or email for two-factor authentication. Because hackers last year got a hold of everything and it was very hard to fix everything they were able to get a public mobil...

marc_mib by Great Citizen / Super Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Why the current plan shows old details in my account?

Hi All,I renewed my old 4gb 4G LTE plan to the promo i got as 15GB 4G LTE. The payment tab shows the right amount after renewal but the my accounts tab still shows that i have only 4gb of 4G LTE instead of 15 Gb of 4G LTE. Can someone please advise?

Word of Wisdom

Would it be so much to ask if you guys can alert us next time when your systems are down again? There are many people who rely on your services. Example: When my credit card expires, i think all our do eventually.. SO,  is there no such thing in plac...

Vahidar by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos

Resolved! Plan Change didnt take effect today as scheduled

My plan was supposed to have changed to the $40/15gb promo plan today (Nov 4th), I scheduled it a few days ago, as I didn't want to lose any of my already-paid-for old plan.Today, I logged in to check to see if the change took effect, and it hasn't, ...

cbthx1138 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

network not working

this is ONLY on my phone, I cant log onto the internet. I have an ipad and laptop both working but not on my cellphone. So im seeing a provider issue which is Public Moblie I do get calls in and can call out but I cant send a photo via text or log on...

helsonwheels by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! 12MONTHS12GB promo code not valid

Trying to switch my plan from $25 3G to $40 4G with 12 gig promo using promo code as advertised "12MONTHS12GB". Your system does not recognize the promo code saying it is not a valid promo code. Please advise. Thanks

tominator by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Still Not Working!

@J_PM  Self service is still not working. Tried different devices in private/incognito. Edit: I see other customers are successful and some not so I assume the issues have not been fully resolved. 

JK8 by Mayor / Maire
  • 3 replies
  • 0 Bravos

Resolved! Help please

How do I get the PUK pin for my phone! Someone locked me out

Sammix177 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

How to get my old number back?

Hello I'm hoping someone can help me get my old number back. It was on public mobile and was deactivated due to lack of payment. I called the old number and it isn't assigned yet. I have bought another Sim card and I have activated it. Please help. T...

family account- a wish

I wish PM can let us use one account to mangage different lines, like family of 4 under one umbrella. it is nuts we have to have 4 emails especially those for childrens. where we would make this suggestions.

kateyyj by Great Citizen / Super Citoyen
  • 6 replies
  • 1 Bravos

Resolved! Unable to login at all on Chrome

I am trying to log in with Chrome for months and it wont allow me, tried another browser a few weeks ago and got through, now tried logging in today and wont let me in again saying incorrect email or password.  Reset password a few times on two diffe...

neos by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Can I use my credit card for someone else account?

Can I use my credit card to pay for someone else account? Does the name of the account must match the name on the credit card? Under the credit card info for the other person, I was able to enter my credit card info, but I am unsure when the payment ...

jboileau by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

New plan didn't take effect?

I changed my plan last week to take affect on my renewal date..(today) but when I logged in it is still showing my old low data plan and old discounts?

geilamartin by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Activation of 2 New Lines - Same Account?!?

Hello EverY1....hope u r all well I already have 2 lines on 2 separate accounts for my wife and I.I was looking at activating 2 new lines for my daughters.Can I activate the 2 new lines under my existing account or do I need to create new accounts fo...

JUNA1D5HAH by Great Citizen / Super Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Can't seem to login

Whenever I login, i get a picture of a dog and message saying "Oops! This page is down or unavailable for maintenance. Click below to return to My Account page" But when I click to return it back to the same message.  

Gabbayi by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Can’t receive calls

I can call out okay but my phone won’t ring when anyone tried to call me. It goes straight to message. 

alanh by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Take my phone overseas or leave it and forward it

I have my personal public mobile phone (only works in Canada) and my work phone (works worldwide). If I take my phone to Europe with me, my understanding is that I will not get any incoming texts/missed calls/voice mails - absolutely nothing.What if ...

pardnme by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos


Hi my husband's phone needs to be reactivated his cell 7786749263 that i need to pay for but system is down. What do i need to do in the meantime? Help 

alexieyuro by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos