Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Payment is being incorrectly submitted AKA Public Mobile as no ticket no laundry. They managed to get payment Oct 27 23 $14.69nothing in 11.23 or 12.23 then 01.24 $7.91 what gives? We are out of the country using Telcel sims.We Have spent 2 hrs atte...
Hello,I have a phone with eSim, and need to send it in for repairs. Have another phone that takes eSim so was hoping I could just transfer it over to my temp phone.Looking at help guides it looks like I need to pay $ for a new eSim, activate on temp ...
Unable to connect to PM as of Jan 31 AM, despite the service running smoothly just yesterday! I tried to reset my network settings, airplane mode on and off, and restarted my phone multiple times. My job is reliant on my phone coverage!! Any tips to ...
My wife will be switching from Fido to PM ( I'm already here) soon. She needs to keep her current number. I have read many posts about switching, although not sure which is the best one. A couple of questions:1. She only has one phone ( new Samsung A...
Hello,i need to know my subscription date on public mobil ( the exact date my phone number were given to me).where can i get this information?thank you
Unfortunately there seems to be something wrong with activating new sims. I'm a long time user and holy wow is activating a card now impossible. From payment failed attempts, to the app not loading correctly, to app page circles that "load" without ...
How do I change my payment arrangements so I can make my own payments instead of automatic payments
I signed into My Account, but cannot find the section to make a payment. I usually make them by phone but the system would not take it, for some reason.There is no Payment tab that I can see.where is it? Thanks.
sim card is not working, asked for a number transfer and got a message from old provider and followed the steps, nothing seems to work. Help I need my phone!
My phone doesn't have MMSC proxy in APN setting, can't receive photos or videos via textNo sure what to do
My plan has unlimited International Text.....I will be visiting the USA for 4 weeks....is the USA considered part of International texting since I live in Canada...... or do I have to purchase a USA Roaming bundle? HELP!
Is there an issue on data usage calculation/update? When I log into my account, the data usage amount haven’t changed for weeks? Happening on the app as well as in my PC.
Hi There , I switched from lucky to public for my daughter smart watch Kids Smart Watch for Boys Girls, Smart Watch for Kids with Phone Need 2G SIM to Call everything went good , public mobile subscription is active , no lucky mobile account anymore ...
Set my plan to change upon renewal which is today and now i have no service but shows the amount was taken from my account.
I have USA talk and text add on. But I tried to make a call to the USA from Canada last nite and it didn’t work ??
so if my subscription ends on Jan 31 , does that mean I can still use the service until 1159pm Jan 31? Or 5pm? Or 1201am as soon as Jan 31 hits , it shuts off my service without a card payment? I see nowhere that gives clarity on this
i had 2-3topips i did it by mistake can i got refunded or exchange to my plane?
In Google Messages, known contacts are sending what appear to be stand-alone attachments that have a download icon and read "HH:MM pm - Tap to download". But, these contacts tell me they're not sending attachments to me. I haven't opened any of the...
Hello, Looking for some advice on removing a second eSIM then my physical SIM now says unregistered SIM and my has zero network, I cannot dial out or send text message and.go.on the internet. Any help would be greatly appreciated. Thanks.
I cannot confirm identity on new phone because i do not receive text or phone message. I cannot make or receive calls. Can receive text from another person, but not from Public Mobile. what is wrong?
All attempts to get this resolved or even get a response failed. Please help.a phone number I changed since May last year, only remains in my verification . Never used since then.i discovered that while I was away sick, my current number and the old ...
It says it is sending my full access code to my phone number but I'm not recieving it
I need correct APN settings for my Ulefone armor 17 pro. This model is not shown when I use provided link for new APN settings. Other models are shown but menus differ
I can truly see how customers find the app frustrating to sign up for the service. I was helping a senior neighbor this evening try to sign up for Public Mobile. It was like a vicious circle over and over again.Download the app an a wiped phone.Selec...
Need phone# to have Apple ID. can't download app without Apple ID. help me please. what to do?
Hi there, I am having trouble transferring my number to rogers. They sent multiple port request but it doesn’t work. Can anyone help please, thank you.
I'll try to keep this short since i've seen it posted here before...but I wasn't able to fix the problem with what appears to be the best solution.I was a former Telus subscriber and my S20 ran in 5G no problem. However, since I got Public, 5G does n...
When I enter my username and password in the login fields for My Account, I get an immediate "For your security, your account has been locked due to unusual activity. Login attempts exceeded... try again in 1 hour" It was my first login attempt in a...
I'm on vacation and my Canadian credit card was breached. My account is due in a few days so I'm trying to change my billing to my US card (which is states WILL work). However, when I put in my zip code, it asked for a "valid postal code". SO I ca...
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