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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Confirmation code sent by text to get for your account?

Hello,Can anyone confirm that the confirmation code to log into your account via a web browser is taking a long time sent by text?

Payment issue?

PM needs to officially acknowledge all these false text notifications that went out

Double charged

Hello, I've just received a text message from public Mobile to update my CC info because there is 44$ due, but you just charged my CC for 35$ January 27 (2 days ago) What is going on? Why does the system try to double charge me?

New activation by accident

Hi all. My daughter wanted to change her Public Mobile plan but, accidentally opened a new account. They are asking her to complete the activation process by transferring a phone number from another provider or choosing a new phone number. She does n...

Unable to complete US plan purchase

I am attempting to purchase a 2nd US plan after my first expired. Twice I have received a receipt, but the plan has not been activated. I am using money that has been paid into the account. Any suggestions or corrective action I can take?

Account on hold

Resolved! Refund before the sim card is shipped

How do i get a refund before my sim card is shipped, it’s ok that I can pay the bill of the sim card, but what about the subscription.

Account placed on hold messages

Resolved! My Account

Hello,When browsing Public Mobile subscriptions, I accidentally picked 3 different selections that have shown up on my BMO Mastercard. I didn’t intend to select these and would like to have them credited back to my account pls. I only require the $...

Account on hold?

Resolved! Accounts on hold

My partner and I just got messages that our accounts are on hold due to an "unresolved issue with your payment". Our payments came out on the 27th and I can see the transaction on our credit cards, public mobiles payment history is blank though and n...

Scam alert

Is there anywhere to report a scam? Both my husband and myself just received texts telling us there was something wrong with our accounts and to go to the provided link and update our payment info. It looked legit but I know it isn't.

Subscription error

When I try to pay for the subscription, it said "failed, try again later" since yesterday. When I try to put the debit card that I have always use to pay, it said credit card validation failed

unsubscribe

How do I unsubscribe? I cannot access my phone app so I need to be able do do the process online.

Updating phone for cruise

Going on a mediteranian cruise in Oct 2025 . Need to know what to do about international talk/ text from Europe to canada

Resolved! What network is used when in the USA?

I’m going to be spending several months in the USA and will need to use my phone there. I’ve read mixed reviews about AT&T not being very good in that particular area, but T-Mobile is better. I wanted to know if PM uses multiple networks or if it’s j...

Any charges will occur when I switch to another pubilc plan

Just want to swith from $29 / 5G to the $19 / 1G, will be any additonal charges? Or wait till the beginning date of the next payment cycle?Thanks!

SMS problem!

I don't get SMS from foreign country from particular number. Public Mobile get them but I don't get them on my my phone.

ALL SUBSCRIPTION PLANS NOT AVAILABLE TO ME

I do not need data because I use a flip phone. I click "subscriptions" at the bottom of the page and it lets me see a $19 plan. But instead of letting me subscribe it asks me to log in, even though I was already logged in.When I click the "log in" bu...

Using rewards

Hello,I have 24.2 points. The item I wish to purchase costs 25 points in the catalogue. My question is can I use my 24.2 points towards an item that costs 25 points? Thank you Lauren

verification code sent to new number but no signal

Hello, I recently subscribed to a plan and purchased a SIM card. Before inserting the card, I logged in and selected a new number. However, after inserting the SIM card, I had no signal. Upon logging in, I was prompted to CONFIRM YOUR IDENTITY, and a...

Wrong phone number

I mistakenly put a wrong digit in my phone number to port! How do I remedy this?

Resolved! Cancelling account after failed activation

Hi,I just opened a new account, subscribed to an ESIM, then deleted the ESIM by mistake. Now I'm unable to log back in as EverSafe is requiring me to provide both an email OTP and a phone number OTP and the phone number never registered.I want to can...

Bill Statement

Hi, May I know how I can get the bill statement for Public Mobile? Also, I plan to change the Canada charge card to my USA card, but I cannot type the USA address, in this case, may I just randomly type a Canadian Zipcode?

Phone service down and cant login

Hi,My phone service stopped working all of a sudden midday. I paid my last bill so not sure why it is not working. Also, when i tried to login to check the status of my account it says "Unauthorized - For security reasons, we couldn't log you in at t...

Compatibility

Can I enroll with public mobile even if my phone is not 5g compatible?

Resolved! Problem transfering phone number from 7-11 Speakout

My partner and I bought two chips and were porting our numbers from 7-11 Speakout to Public. I went first, created an account, payed the subscription fee, activated it, and then used the tool in My Account to transfer to my previous number. The trans...

Canada US Mexico subscription

Hi I am unable to make or receive calls while in the US.

Lost phone, what steps to get same number ?

Hello, I have lost my phone and have another phone I can use. What do I need to do to get it set up on my lost phone number?

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