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Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim card

It's been 10 days. I haven't received Sim card yet.

Data usage

Hi, I hardly ever ask for help here. Yet , I do need it now. I am puzzled since i can use the Internet outside the house. It says here that I have used 0 data, when I just checked a few minutes ago. So how can I get to use my phone again , with my p...

Resolved! Call connection problems

For the last week either I cannot hear the caller or the caller cannot hear me when calling each other I have to call the same number three or four times before to next properly frustrating expensive and starting to piss me off

need old statements

Hi I am a former public mobile user and need a copy of my old statement for tax purposes. I transferred out of public mobile to another provider but was not aware that I would lose access to my account so quickly. Please advise. thanks!

Addon

I purchased us talk and text with points but I am in the states with no wifi. Does it activate automatically?

Change sim card

My esim did not work. Now I cannot access my account because it wants to verify with the phone number on the esim. I bought a physical sim and need the number transfered on to it. Somehow

Is there a problem with the website/app?

I can't log in to my profile. I'm using my saved information on my phone with my fingerprint, and when I log in, Public Mobile sends me to a generic page which instructs me to set up my new acc't.Anyone else had a similar issue?

Resolved! Wifi calling and network limitations

I recently needed to use wifi calling as I was unable to obtain network. Had i known about these two limitations i may have reconsidered another provider. When will pm provide wifi calling and improve the access to other networks

Re activate my number

How to re activate my number?

International minutes

Hello community,I recently just got back from vacation. While I was away I added a few add on to my account US roam talk and text for $30 plus international minutes for $15 each. None of them worked. I had to buy a chip overseas. How do I get my mone...

Problem activating

I got thru up to activating and it said there was a problem. I had not been instructed to put sim in yet.

Plan paid but sim still not activated

I have bough a new sim on September 6 and make an account on public mobile on September 6, paid the subscription plan on September 6. The amount was debited from my bank account but still the sim is not active and no service. they are saying that du...

Paid but no service and unauthorized login access

Please help with adding prepaid card, my account is being blocked with no way to add funds.

Resolved! Request for Access to Verification Code From old number

I no longer have access to my old phone number (647) xxx-xxxx, but I need to receive a verification code that is being sent to this number in order to log into my Facebook account. Could you please advise if there is a way for me to temporarily regai...

Payments seem to be down.

Is anyone else having an issue making payments? I've tried on *611, the app, firefox, and chrome all to no avail.

Sim was deregistered and my email has been hacked

What can I do when my account has been hacked and someone was able to replace my sim card with another one somewhere else in the city. Whenever I get into my account to change the safe log-in details, this person changes it and I can't seem to do mu...

Apple Cellular watch

What's the best way to get your watch activated?Bell had an add-on feature. From what I understand, that option isn't available with Public. How are people with Public capable of using their cellular watch?

US Roaming + Customer Support

Hi All - I accidentally bought a US Roaming add-on, and realized within a minute that I should have purchased a Canadian roaming add-on. I posted to customer support immediately. Trying to get support from customer service to reverse the charge or ma...

Resolved! e-sim failed to activate three times

Followed all instructions, in addition reset iPhone network settings, rebooted phone, after deleting previous esims. Phone has no physical SIM card. At $15 and counting but still no phone service.

Resolved! Anniversary bonus

My anniversary with Public Mobile is October 29th. Does that mean that I will only get 5 points this year because I am 2 weeks after the new rewards update on October 15th?

My account

my ever safe account has a wrong phone number in it, and I cannot access my account because it keeps sending my security codes to it and I cannot receive it. What can I do? I do not have any service and have paid for the package already I need help A...

Activation

We created an account for my son and tried to use the eSim but his phone wasn't compatible so then we ordered a Sim card and have since installed it but I cannot continue with activating his account.

Just switched to public no texts yet

I switched to public mobile from virgin 2 days ago and still don’t have texts and iMessage . I have data and calls but not texts . I can’t change my apn number either it won’t save . I have phone 12 pro max .

Resolved! Account deactivated

my account is deactivated although 90 days have not passed. I got an email on 3rd Sep at 10:30 am that it will be deactivated after 5 days but I am not able to see any options today (6th Sep) to make payment now if I login to the account.

Resolved! No Service

No services since moving to 5 G

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