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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Outgoing Caller ID- HELP!

Hi!I recently moved over from Telus to Public. I called a client who didn't have my number saved and when they answered they were confused because the name was an old business name I've never used publicly. Im a landscaper and it's coming up as my ol...

Resolved! PUK code

I accidentally locked my SIM need PUK code and system is showing error when I try to create a ticket. Is there a number I can reach out to?

DATA USAGE NOT UPDATING IN MOBILE APP

Hi I didn't see updates on my GB Usage in public Mobile app.

Order in which data used

I recently switched to a new plan and since switching noticed my data is drawing off my one time Xmas bonus data and not my actual plan of 3gb per month. It should take from the plan 1st and leave my extra data if I ever go over. I'd like this correc...

Resolved! Long distance calls

In the USA, can I make calls in the USA and back to Canada?

Re: OnePlus 13r Canada MMS not sending

I followed everything that you mentioned and my MMS is working for pictures. The only issue now is when receiving something from someone it comes in separately instead of coming in normally on the person's message. I send a picture and it sends norma...

Resolved! credit

I changed my provider, but have not got a credit from my last payment

Transfer number

I have 4 lines in the house, 3 on Fido, 1 on Rogers. I accidentally provided the account number Fido instead of Rogers for my number transfer. How can I update this to complete the transfer?

Resolved! My service is completely down

My service is completely down

Resolved! Accessing Past Bills after Leaving Public Mobile

Hi, I recently left Public Mobile (PM) to switch to another mobile company. I am trying to access my past bills with PM but can't seem to do so. I would like to receive some assistance on how to do so.Thank you.

Resolved! Account on hold

When I log in I get the message "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number" I have auto pay set ...

Rewards program

Do I have to register for the rewards program or can I just hit redeem by the reward I want

Installation failed

I purchased and eSim and was going thru the installation and at the end I received a message that the installation failed. Seems my wifi network was not set on.On the App I had selected a new phone number, set the Default Line to primary, set iMessag...

Resolved! network

In Canada, I am on a 5G network, In the USA would it be a 5G network or it switch to a LTE network?

Resolved! Esim

I have a friend with PM who broke their phone that had an esim. When she buys her new phone with esim capabilities what does she have to do.

credit card payment

Anyone know why a business credit card that was originally on the payment method would be rejected?

Resolved! Are they bringing back unlimited data?

I can remember that they had unlimited data but then when I went to subscribe to it the option was gone

Refund

Hi there, I subscribed to Public Mobile on Jan. 9, 2025 and I switched back to my previous provider on Jan.25, 2025, hence I should get a refund for the initial charges charged on my CC as I did not use the full month. I should get a pro-rate refund ...

Add ons( USA)

If the Add on is 3G in USA, but I have 4 G in Canada, is the coverage good in Hawaii. Or is it best to have a 4G add on

Resolved! Re-activating E-sim while travelling

I received a text saying I needed to re-insert my sim or my number would expire for imessage and facetime. I'm currently overseas and using an e-sim for the countries I'm travelling in. Do I need to worry about losing my PM number in imessages and ...

Porting Number

I’ve been reaching out to @CS_Agent for about a week for porting my number from Virgin mobile; but haven’t received any response.Virgin mobile keeps telling me that my porting request expired even though I had responded within 10-15 mins. So, I am no...

Will US roaming work for me?

My phone is Moto g7 play.Will US roaming work for me?

Resolved! International calling add-on

can I call Thailand?

Unable to retrieve usage history

Does anyone find that the history of data usage is unfindable on their account? When I request 90 days of data usage history on my account it only provides me with 3. It would be very nice if public mobile would send an email statement or provide a c...

Help

Is there a number I can call besides *611

Changed phone number so I cannot get the two Factor Authentication code

I need to change the payment method on my fiancé's phone . The problem is I used a phone # that I no longer have for the factor id!! And of course I do believe tomorrow is when his payment is needed. Is anybody able to help me with this? Thank you

Can I still purchase my previous number?

Resolved! how do i set up a new phone with no phone number on a reset phone

Resolved! $39 US-CANADA-MEXICO plan

@All Hi. I'm a new subscriber, and I had a question. For the $39 US-CANADA-MEXICO plan, does it include roaming for calls, txt and data in the US, as well? While in US, can I call US and Canada phone numbers without extra charges? What towers does it...

Resolved! Transfer Bell Phone number to my active Public account with an active number by mistake

I made tranfer of my Bell Phone number to Public account with an active phone number by mistake and I lost my Public number. How do I undo this and claim my number back?

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