Community

Telephone line is not in service

Callers have told me that my line is not in service

payments

If I change subscription close to my renewal date, will I pay for the remainder of the month and then charged again at my renewal date;  example Would like to change to the $19 per month from the $18 I am currently paying. My renewal date is Nov 27th...

Can't logon to Public Mobile app

I can't logon to the app to finish setting up my phone account which I already paid. It returns a login error. Try later, every time. What's up with that? 

Payment error, no option online to make payment, need pin for 611 payment?

As the title states,  I had an error with my payment.  I log into my account and I'm not given an option to remake the payment,  I can only call out to 611 and it's asking for a 4 digit pin number.  I never recieved this pin number as for whatever re...

Initial Setup

I subscribed for a new account and chose the eSim option. (I need to port my number to Public Mobile) My credit card was charged but I did not receive the initial email which is supposed to include a QR code.The phone will not activate. I also can't ...

Issues with call forwarding

All my calls are being sent to voice-mail.  Phone not ringing. 

Why has the amount of my rewards changed for the last two months.

Wondering why my rewards changed they’ve been +1.75 since the rewards system changed a nothing is any different other then the last two months it’s only +.70 

Overseas and can't receive OTP via phone number

I am a recent subscriber and didn't know that I have to enter an OTP sent to my public mobile number to verify my Eversafe ID. Now I'm overseas and can't log onto my account. Does anyone know how I can get the OTP sent to my email address instead? Th...

Price Increase

Why did my Public Mobile Account go from $15 plus tax to $18 plus tax.  The receipt says automatic top up which I have no knowledge of making a top-up.

where are my previous support tickets?

I cannot seem to find the page without logging out and using the email link you sent.

Can't access My Account and want to cancel my ESIM

I couldn't open my mom's account because the email associated doesn't exist anymore and the original number on the account was cancelled previously. There's no way that we can get the password or OTP. Please help.

I need to transfer my number from Public Mobile to annother carrier.

I've been using Public Mobile for my aunt in long term care for the past couple of years, but she's having trouble using any mobile device and wants to return to a landline. I found a provider that can put a phone in her room, but they say her number...

Making calls

Trying to make calls but when I put the number in  it comes up with call failed or ended should I be in primary or personal 

New subscription

So tried to get my friend new subscription.   Gave him my sharing is caring number.  Did all the necessary info.  Get to end.  Payment denied.   They didn’t ask him for address   Frustrating 

Refund

I bought esim card and my phone doesn't support it , can I get a refund?

I can not logging my My Account to update payment

Hi  PUBLIC MOBILE HELP STAFF ,Its been a very very frustrating experience using public mobile website Login webpage : I am on the website  and under MY Account  there are no options at all  just black. I cleanup my caches, I changed the web browser ,...

Plan not activating.

I am so confused and aggravated. I recently lost my credit card and was issued a new on. Public Mobile suspended my account. I tried to send my payment with my new CC and they have taken the payment. I have a receipt. I was asked for my phone number ...

Not Receiving a Verification Email

I lost my phone and the SIM card in that phone. I just bought a new phone and SIM card and got my phone number transferred to my new phone. I am trying to log into my Samsung account and it is sending a two-step verification code to my old phone, so ...

Cancel subscription

I just signed up for a subscription but I have not activate the Esim yet.  I want to cancel for now as I need to do more research to decide on the plan best for me.

Suspend or unsubscription for 3 months

I have a travel plan for a three month period, I know I can unsubscribe for 89 days.However, I am purchase the round trip already and my trip is more than 89 days and I dont want to cancel my current plan.Is there a way that I can suspend my account ...

2GB Plan Reverted to 1GB

Around six months ago, I noticed in the app that PM was offering a 2GB data plan for the same price as i was paying for 1GB ($19), so I signed up for it.Fast forward to yesterday, and I received a text message from PM stating "Your plan did not renew...

why am i not getting the $1 autopay reward deducted from my monthly payment?

Credit card

What card is on the account need to know 

My PLan is $15 a monthly, last bill changed by PM without notice me $18 a monthly

Hi, need Somebody help meI am using PM few years until now, but from last month, time change.My Plan is $15 a monthly, but last bill was charged me $18 by PM without notice meThen I am going to login my account, the plan was changed by PM as well to ...

Incorrect charge Nov 5 2025 (### ### ####)

Hello,It loosk like on Nov 5 2025, there has been two charges ($56 each) for my renewal. Could you please take a look and make sure the incorrectly charge amount is refunded? There should only be one charge of $56.Kind regards,Jae