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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9570 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20290 Views
  • 180 replies
  • 24 Bravos

Payment error

Could someone point me to the right direction please? I was trying to reactivate my daughter’s service through my phone but did not realize that the subscription went through my own cellphone. Subscription wasn’t successful as far as I know. I need a...

JoefeA by Great Neighbour / Super Voisin
  • 170 Views
  • 7 replies
  • 0 Bravos

Transfer from Freedom

The transfer didn't work but it says to wait 90 mins. However, payment "isn't working right now" so the account says the plan will expire. Not sure what to do.

Van_van1 by Great Neighbour / Super Voisin
  • 104 Views
  • 4 replies
  • 0 Bravos

esim

I just paid to get a phone plan and free esim and after you took the money out it tells me it’s not compatible so now I can’t even have an esim???? It’s an iPhone 13. 

Shania9669 by Great Neighbour / Super Voisin
  • 155 Views
  • 6 replies
  • 0 Bravos

Resolved! Rewards redeemed not working

Hello,I redeemed some points for extra data for 15 days. My regular plan that has 1 gb has been used up but I’m not able to use the data I redeemed with my points. What am I missing? Do you need to activate it?

Mya2 by Good Citizen / Bon Citoyen
  • 287 Views
  • 16 replies
  • 0 Bravos

plans 90 days

I don't understand why the mention of 90 days if the price is the same every month??? Is it 20gigs/3 for the 90 days period???

4G plans

If I get a 4G plan will it change in 90 days... Will the price remain the same, will the gigabites change after 90 days??? 

Resolved! Provincial Taxes.

I made a Friend Referral in Alberta and she signed up while in Alberta using my Friend Referral Code. She has now been with Public Mobile for two months and reached out asking why she's being charged Manitoba Taxes when she lives and is using this ph...

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Priority by Deputy Mayor / Adjoint au Maire
  • 284 Views
  • 10 replies
  • 2 Bravos

Resolved! SIM card no longer working

Hello,My sim card suddenly stopped working and I am unable to login to my account as it requires an OTP. So just to login and raise a support ticket, I had to buy a new sim card. @CS_Agent  Can you help me with getting a sim card for my old number I ...

Nivedita by Great Neighbour / Super Voisin
  • 199 Views
  • 8 replies
  • 1 Bravos

Phone that support Multiple eSims

Hi I see now that we can port eSims to existing numbers.  I currently have 3 phones and I would like to merge them and am hoping it might be possible now.  Are there any Android phones in Canada that currently support multiple eSims?   My two biz num...

PM-User2 by Good Citizen / Bon Citoyen
  • 418 Views
  • 7 replies
  • 1 Bravos

Resolved! Win me Back.

'We're prepared to win you back with this special offer.'I got two Emails from Public Mobile to two of my emails today. One of the emails used to have an Account that has since closed, and the second Email was the same situation but it's currently Ac...

Screenshot_20230908_151053_Gmail.jpg Screenshot_20230908_151152_Gmail.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 250 Views
  • 3 replies
  • 1 Bravos

Resolved! Double billed

Today (Sep.8/2023) I changed/downgraded my subscription, effective immediate. But today is also the beginning of my billing cycle. My credit card was billed for the previous subscription ($50.85)  and also billed for the new subscription ($44.07). Ho...

Ryatta by Great Neighbour / Super Voisin
  • 212 Views
  • 9 replies
  • 2 Bravos

Resolved! How to sign in old community account?

With all these recent sign on changes I wasn't able to sign into my old community account, I had to create a new account.  Is that what is supposed to happen?

PM-User2 by Good Citizen / Bon Citoyen
  • 244 Views
  • 5 replies
  • 1 Bravos

Can't update address, says "Invalid Address"

I moved recently and wanted to update my mailing address. I've tried to update it on several browsers but I keep getting a message below it saying "Invalid Address". The format is identical to my old address and I know I've typed it in correctly. Wha...

mgieosioh by Great Neighbour / Super Voisin
  • 282 Views
  • 7 replies
  • 0 Bravos

Resolved! Travel to Europe eSim question

Hi All,  I have an iphone 13.  I know public doesn't offer a roaming plan for Europe so I researched on Airalo and am thinking of buying a Europe eSim.  It looks pretty straight forward to add an eSim so no questions there.  I usually just keep my ph...

Donna777 by Great Neighbour / Super Voisin
  • 836 Views
  • 8 replies
  • 0 Bravos

Resolved! HELP -- Reuse my old Public Mobile number

Dear Public Mobile Community,I misunderstood the meaning of transfer number to public mobile.I used my public mobile app to transfer my wife’s phone number at Bell to public mobile.Then it was successful, but my old phone number was lost.So is it pos...

Tom2019 by Great Neighbour / Super Voisin
  • 291 Views
  • 10 replies
  • 0 Bravos

I do not receive text messages

Hello,I recently switch to public mobile from fido (without changing the phone number), and ever since I do not receive text messages from the bank, the government, etc for confirmation code. I get texts from other people but not those. Does anyone k...

JK2_ by Good Citizen / Bon Citoyen
  • 326 Views
  • 14 replies
  • 0 Bravos

Resolved! No option for 4G

I have a plan that includes 4g, but the only options I have for "Voice & Data" in my Settings are "LTE" and "3G". It's been more than 48h since I activated my account and switched to LTE from 3G. How can I find out if my data is on 4G speed? Does LTE...

Peachier by Great Neighbour / Super Voisin
  • 176 Views
  • 5 replies
  • 2 Bravos

Phone not working

My phone shows "No service" .I have tried all the trouble shooting steps provided but to no avail.

NiceLinda by Great Neighbour / Super Voisin
  • 120 Views
  • 10 replies
  • 0 Bravos

Multiple Accounts Now eh

I have complained multiple times about all this Eversafe and 2FA nonsense but today I ended up with a new issuexref original thread here: https://productioncommunity.publicmobile.ca/t5/Get-Support/2FA-Changes/td-p/997822 I logged into my existing acc...

kav2001d by Good Citizen / Bon Citoyen
  • 257 Views
  • 3 replies
  • 1 Bravos

caught between two partial accounts

I have been working for some weeks - on and off, but several full days - to rectify confusion about an account created in May but used by someone else in July. After several days in late August, I persuaded a C_S agent to deal with me - lots of authe...

John_G1 by Great Citizen / Super Citoyen
  • 526 Views
  • 23 replies
  • 1 Bravos

Porting Phone Number Help

I am trying to port a family members phone number; it was unsuccessful due to Rogers Port block. I have now had this port block removed but I am now not able to get back to the same page where I can try and port the number over again. There is no num...

Mahchine by Great Neighbour / Super Voisin
  • 138 Views
  • 5 replies
  • 0 Bravos
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