Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed my subscription payment method a few days ago and the data is not available after that.
Thinking of signing up and coming over from Koodo .. going down South for a month or so .. would like to use PM on my old phone while there as a second phone and my current one as a work only phone while away. Then when I get back port the number ov...
I'm trying to switch to PM from Koodo. Using the mobile app, I was at step 6 of 6: Activate. At this point it says Subscription not activated, something didn't go right blah blah. What do I need to do to get this fixed? Thanks in advance!
It's been 10+days why haven't i received Sim card ?
Hello, On febraury 6, I paid for a 3 months plan package 102$ (well around 81 after the rewards and all that). Then on february 29 I switched plans and paid 34$. When and how i'm getting the price difference applied ? It's a bit more of 2 months from...
I am not receiving verification code/OTP via sms. I double checked if I'm receiving texts from other individuals but it seems that I'm not receiving OTP via sms from PM or other institution. Any idea on what could be causing that?
When I changed to the Canada-us wide plan, I chose to activate it on the next renewal date. But now I need to go to the US in a few days, is it possible to activate the new subscription earlier?
Recently purchased $34 Canada /US plan .In checking data usage, in the past 3 days (March 4, 5 and 6th) , data between 40 and 120 mb per day were used between 12am and 1 am . There were two times of data use per hour . Does anyone have an explanat...
I've ordered a SIM card and received it in the mail. I will be traveling however for 2 weeks. How much time do I have to activate it? Can I do it once I return from my trip?
Hi hello my data is not working since yesterday, I thought I’m over using, but when chenk in my account I have still remaining, pls help me what to do.
I switched to the $34 Canada-US plan on the same day my current subscription cycle ended on March 1st.Looking at my account and the payment history it doesn't look like this switch actually took effect. Is there a way to force the change since I'm he...
Need to change my address , I put in my apt number in my account , and now I can’t process my payment , can someone fix this or call me 902-xxx-xxxx thanks Edit by Dunkman: removed personal information
Hey friends:I'm a new PM subscriber and since making the switch it appears as though my Live Voicemail is no longer working. It has always been hit and miss, maybe 75% of my voicemail were picked up by Apple versus my carrier... but it's so much hand...
When I signed up with pm, I registered with a esim. Is it to late to switch to a physical sim?
Just want to throw my name in here. I have a oneplus 11 5G and have been with PM since ~November. It worked for MMS up to about a month ago, but no longer. Also I have never been able to use VoLTE, so call quality is low. On its own the VoLTE thing w...
I recently chose to change my existing Canada plan to the new $34 Canada/US plan on the date of my next renewal.At that time, the main page in "My Account" showed the pending change.. Today, when I looked, that notification is no longer there. Is t...
This is a PSA regarding those with many referral rewards on the legacy rewards system. You may want to take a screen shot of the phone numbers (last 4 digits) of all the customers you have brought over in case there are issues during the conversion t...
I'm having trouble trying to renew my credit card
I have my son's account under my credit card and i want to go in and change it. we had subscribed a long time ago with an email address than i can no longer remember. how can i access the account?
I am a recent subscriber of Public Mobile. I successfully created an account for myself, purchased a public mobile sim card, and ported my phone number over from a different carrier. I then went to port my sons phone number to my account, not reali...
I'm not sure if my data is working. I've never had problems sending or receiving photos through text until the other day. When I try to send a photo, the mms just spins and won't send the text. When someone sends me a photo, I can't access the text u...
So, the number I ported on Monday from Telus to PM did something interesting tonight. Just wondering if this is normal or if anyone else has experienced this.Buddy calls me up, it rings twice on my end then hangs up. I text my buddy and asked why he ...
I currently pay $25 for 1 GB data at 3 G speed, current promotion $24 for 4 GB data at 4G speed, new activation. What does the loyalty counted for? Public mobile should upgrade our plan to the new one. Otherwise people will think to quit PM and go ...
I bought $15 US Roaming talk and text for my son's phone. He is in US now, he can receive calls from others, but he can't call anyone. How is this going? Thanks！
I switched phones and using same SIM Chip, tried to set APN settings but i seem to only be able to text one person. the rest of my texts just say to try resending and gives me an error. Can someone please help I need this phone for my business.
My mom has been with PM for a few years and has not been receiving text messages since last week and because she's not tech savvy and older, I'm trying to help remotely.Text messages from some numbers are not received including the security code to l...
I subscribe to public mobile on Friday and as I wanted to check out the service I didn't Port my number in right away. On Monday I started the porting process for my number over from Zoomer Wireless. I got a message that there was an issue and that s...
Hi all, I just recently switched over to PM and i'm having difficulty receiving a code for confirming my identity on my account. I also realized i put my physical SIM IMEI instead of my eSIM IMEI which may or may not be the cause. I'm not sure where ...
A lot of info floating around about the news today. I looked on my "opt in " Points page, and contrary to what I've read in Community today it still says that I would get 1 point for each month I've been with PM (or at least that promo is still up)....
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