Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i have lost my phone and would like to move my account to a new phone. how do i do this?
I've started the registration for Public Mobile but when I try to login it asks for a code sent to my phone to complete the setup. I'm not receiving the code. Does anyone know how to fix this?
So both my wife and I are experiencing network connection issues. Our plans renew today but it's saying neither of us have a subscription, yet it shows that it's active and there's MORE than enough money in our accounts. Banking info wasn't changed, ...
Why my account wasn't automatically topped up? That caused the service to be suspended.On September 2024 and December 2024 the account was automatically topped up and the credit card was charger with the proper amount for my plan.Why in March 2025 th...
Why is my calling not working. I just registered for an esim and can’t call people.
They don't help at all! and it took for ever to receive an answer! Now I have to call my bank! to cancel everything!
I switched to Public Mobile did all prompts, downloaded the eSIM, transferred from my old carrier, restarted my phone then got an error that the eSIM cannot be activated… my phone says I have 5 bars 5G but I can’t make any phone calls, says it is Pub...
My friend's credit card information has changed, but she cannot update it on the website (only postal code can be entered), and she is unable to log in through the app - keeps taking her back to the log in screen.How can the credit card info be updat...
Hi,I tried to activate a new sim card. I did on the web and completed all steps.The last steps is port the number from the app. However when i login to the app. It just send me back to the loginpage. I tried different browsers and had the same probl...
Why are my services not working The payment was supposed to come out today and it hasnt
I know I can go online and enter my new SIM card. Was just wondering on e I entered the new SIM card will my phone work ok. I would doit online first the I would take the old sim card out and install the new SIM card. Is that all I need to do.
Am in mexico and wife on att and she can call canada, she shows att l, it has moviestar selected for me and i cannot call.I changed to att and still nothing, they have 3 att listed, one is 3g, tried all 3 and i still cannot call or receive calls. Dat...
Hello @customer serviceI haven't been able to receive or make phone calls on my phone, though I can send/receive text messages. I think it may be a problem with the SIM card, I bought a new card. I tried "Change SIM card" within my account. However i...
Nothing about an esim is even mentioned in shop new som card and I just got a brand new phone. My other one was ran over. So I've already been through hell for months trying to get back into my Gmail and public mobile etc etc. Now I've paid to renew ...
My friend just moved from Bell and now can’t get or make texts or calls from androids. Did we miss something in setup?
Hello, I can't seem to send or receive picture messages. My plan is unlimited messages so I know it's covered and I have compared my APN settings as was mentioned in one of the other posts. Still no luck. My wifi and data are both on and functional. ...
My Dad passed away & he still has rewards left on his account after paying off his bill. Can the rewards be transferred to someone else?
Have a new Sim, chose number, send it was sending code, never received code to confirm phone, now need to confirm full access but code never comes through. Email code isn't an option they provide. Phone number came with eversafe, I didn't not sign u...
I recently purchased an add on but actually wanted a new plan and I can't seem to get ahold of anyone to help me get the funds and add on moved
I posted earlier about a SIM card not showing up. So I may go to a store and pick one up. Customer service said it would be a couple of days to process and 10 more days to receive it if they sent another one out.When I log in to my account I am gi...
Bought a new iPhone for the US and only has an eSIM. Old iPhone 12 has my physical SIM in it. Is there a way to transfer it over?Thanks.
Ordered SIM card over two weeks ago. When I try to put in a support ticket I get an error.If I can't resolve quickly then I just want to cancel and get a refund.Any advice?
When I look at the redemption history it shows $2 ATU and $4 Tenure what does this mean? Why is it 0 points?
Anyone can help me to remove payment method from my account. I am going with another provider.Thanks
I didn't realize these were to be used from Canada. Please convert these 1000 US minutes to data add ons. Thanks
Helpi lost my cell phone with previous SIM card in it with the number I want to port from bell.ca. when I registered on PM it said to take a new number and that once my activation was done, I could change my number in my account. Before calling bell...
So i jusy recently switched from Rogers to Public mobile. I sent up the account on my device(Samsung s23) it said to just take a new number then portal the old one in after. Thats what I did. When i portaled the old number it kept both lines active, ...
Hey,I ported my number to Kodoo and then tried to cancel my subscription with Public Mobile but I can't access my account anymore...is that normal? Are we done already? Thanks!
