Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What is the process in switching to this company from rogers and keeping my phone number I currently have with Roger’s?
I get dropped calls. While speaking on the phone with different people who are with different cell phone providers including Public mobile. I will be on the phone for like 5min to 10 min and the call drops. I have an iPhone 13 and I get 2 bars in my...
I recently transferred over my number and my calling and data has been working without any problems, but no messages are coming through or going out properly.
My previous provider transferred # succesfully. All data apps work except SMS service not working. I can receive and make calls bit cannot recv or send text/sms.
I just got a new phone and I'm trying to purchase an eSIM on the new phone. However, each time I try to purchase it on the Public Mobile app I get the following error message:"Your SIM purchase appears to be having issues. Please try again later or r...
I see 5GB data that showed up in my account while in the Public Mobile app, but I cannot use it. It does not show up when I log into PM via a web browser... I'm on the 15$/250MB plan so perhaps this is a glitch and it showed up as an error in the ...
I transferred my number from a different carrier to Public mobile today, and I've authorized the transfer request throught a SMS text. I've chosen the eSIM option, why now my phone just shows SOS only? can you please help? let me know if you need my ...
I recently switched from an iPhone to a Samsung Galaxy A15. I would like to decrease the time it takes for the voicemail to pick up if I don't answer a call. It is currently set to 30 seconds. I found a post on here from before that has the follow...
I have tried several time to set up a subscription for my mom and it will not accept any credit card we enter. Both cards are valid and all fields are complete. Have tried several times to live chat as you do not have a contact number and continually...
I have been sim swapped once before and I have concerns someone may try again. I want to lock my sim and make it so that no one can swap my service out without me receiving a phone call and chatting with an agent first. I don’t want to be able to req...
My calls keep dropping for no reason. I have a new phone, full service and my calls still drop every single call I'm on. Is this something a new sim card would fix? If it is the sim card can I get a free one or do I have to pay?
My one time bonus (no expiry date) is being used before the 5GB bonus data (expires in 150 days)
I am new to public mobile and since activation I am unable to send or receive text. I am switching back to my old carrier but I cannot authorize the transfer request because I can’t receive texts.Does anyone have the number to the port team? thanks!
@CS_Agent
Hello,I'm trying to activate my new sim card I received in the mail, and I'm using the Public Mobile App as instructed. When I'm trying to login to my account on the app, I enter my e-mail and password, I received the 2-step authentication code, and ...
Hello,I am trying to activate a new sim card I received in the mail today. When I tried doing it online, and I click on "Resume Activation", I get the follow error message WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.How do I activate my sim card?
I'm travelling to Iceland at the end of April. My current plan is 90GB for 3 months. Will my plan/phone work in Iceland and/or is there an add-on I can buy/
Hey folks. I set up an account and a plan for my daughter’s phone, with a virtual SIM. Well, now she wiped the phone and got rid of it and then simultaneously lost access to her Apple ID and iCloud email, and then discovered she couldn’t get into her...
I'm being asked for a security pin. I have no clue what that is and have never heard of it , was never asked asked for it before or used it before.Anyone knows what that is
On Mar 15, I received a text from PM saying that 240GB of bonus data (expiring in 150 days) have been added to my account. I logged in and verified that this bonus data was awarded a few weeks ago. Today, when I logged back in to my account, that b...
I’m trying to transfer my phone number from Freedom mobile to Public Mobile and I accidentally deleted my Freedom mobile eSIM before the transfer was complete so I wasn’t able to authorize the text message.. Freedom told me all I have to do is contac...
I just switched to Public Mobile from Virgin and seems everything works expect my SMS (sending/receiving). Can you please help. I have reset phone, sim card in/out and still not working. Thanks!
Guys my new e-sim card does not allow me to send SMS and also only gives me the option of LTE or 3G. I reset all the network settings and restarted my phone many times. Because my phone number isn’t connected to this sim properly, I can’t get text ve...
Hey I'm trying to port out and do not have a text message. I sent a PM to an agent I think about this using the chatbot...I have 90 mins to port out so I'm a little worried.
How can we speak to someone I don’t know my old imei and my porting isn’t fknished
Trying to port from Koodo Postpaid and activate PM at the same time.Got an error "Subscription Not Activated" and to contact an Agent, which I did.But is this a porting issue or a PM activation issue? It feels like it might be the latter (like, did I...
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