Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I have been having issues with 2 lines that I am trying to activate with Public Mobile. I was moving a total of 6 lines over. 4 went well with no issues but on the final 2 I hit issues when the site latency problem cropped up. I had a customer s...
Hey everyone,I don't need 30bg of data so I signed up with a 3G plan 5 days ago. I'll be heading south for a month and decided 4G would be a safer bet for roaming and went to change my plan. That's when I saw a new 10GB 4G plan which is perfect for m...
Hi there,I selected a plan and completed the payment on the website. Then I downloaded the app to transfer my number from Fido. However, the app asked me to resume activation. Now my account should start with choosing a plan and requesting a payment ...
I ported from koodo with physical sim to public with esim and the port out was done so i lost my service since yesterday morning!I downloaded the app to activate the service but didn't receive email for esim install, and they kept asking me for 6 di...
I have noticed that my credit card has a double billing on it , I upgraded my acct to more data and it has been still billing me the older amount . How do I resolve this and get money refunded ?Thanks
Hi all,I just signed up for Public Mobile (Black Friday promo) and would like to use my referral code for my wife. Unfortunately my phone needs the physical SIM card so I can't activate my account right now.At this point, is there any way for me to g...
I activated my account on Nov 25 and ordered a $5 SIM card to be mailed to me. I still haven't gotten my SIM card, am I being charged for the plan when I cant even use it ? Thanks in advance!
I tried many times, it send me a code many times but I can`t acces to my account from my phone. Can you help me please?From my PC I can access easly.
Looking at my credit card statement for settled transactions, I see I was charged twice for my subscription rather than once (the amount is the same: $38.08).I had a lot of difficulty with the website working when trying to register so I suspect it’s...
Hi,Since yesterday I was able to get a hold of 4 telus porting member over the phone and none was able to port my number to Public Mobile. They all say they can't do it for Public Mobile....Those that were able, what do you tell them?I am very frustr...
I recently moved to Public Mobile this past Friday, I received a text from Bell to authorize the porting of my number, which I responded yes to, and I was able to get setup on an eSIM. I'm currently able to make outbound calls and texts, however inbo...
Hi, I transferred my number recently, and it's not working for text messages. I paid for a monthly plan already. It's been two days, and I couldn't use the service, nor could I log in to the account. Eversafe wants to verify my Identity by sending OT...
Hi, I got a new sim card recently and its not working at all. I paid for a monthly plan already. It's been 4 days I couldn't use the service neither I could login to the account. Eversafe wants to verify my Identity by sending otp on that phone numbe...
I forgot to enter my referral code, when I transferred my wife’s phone over to Public. Is it too late to use my referral code now that her account has been activated? Thanks.
Reason I am asking is that I've purchased two new accounts for each of my parents and one of them needs a physical SIM, which will take a while to arrive, and I'd like them to both have their pay cycle on the same day.Does the pay cycle begin on the ...
Hi there,I purchased a plan yesterday. How do I get the e-sim without downloading the app? I paid already. My apple store is not set as canada as I am travelling to Canada, and i cannot download it.can I use my's son iphone to get the esim number, th...
just bought plan and paid the bill. but eSIM activation failed. i can't call or text/ neither receiving call or text.im working tomorrow. very frustrating. even submitting ticket not working. very poor sevice. how can i contact customer agent.
Hello, I can't receive calls or text messages after porting to eSIM. Please help!
hello, I just signed on to public mobile 20 minutes ago went through the whole process properly ported my number over from koodo. Got text from Koodo to cancel my account with koodo by typing yes, I did that. I created an account with public mobile ...
Hi everyone, I have a bit of an odd issue that I do not know what the root cause is:I went for an out-of-country trip and used an esim service (Airlo) for data while I was there, and turned off my Public Mobile line (I was conscious to not delete the...
I chose a plan yesterday and made the payment yesterday as well, but activation failed. I submitted a ticket this morning but haven't heared anytihng back yet. Please help and make this process better!
Hi everyone, I just joined public mobile a few moments ago and realized that somehow, I purchased the old black friday deal (34/month for 20Gb 5G) but the current plan posted is supposed to be 40Gb/month.Unfortunately, I did not catch that detail whi...
Welp 12 hours have elapsed so its pretty much confirmed a port failure at this pointSent emails to CS_Agent hours ago and no replySIM appears active (data) but call + txt not working (no txt = no Eversafe so no account access either) Next steps?
I would like to remove payment information on account
I haven’t been getting the public mobile text messages, not the lets keep the conversation going messages and worse i wasn’t notified when i changed credit cards and they cut off service. Is there something i can change on my phone or does public mob...
I used a referral code to subscribe a mobile plan. My account has been activated for more than 48 hours. However, I didn't see the 10 points referral credit in my account. Does anybody know how long to take to apply the referral credit to my account?
I have bougt a 3 month plan on Oct. 20 and just now signed up and transferred my account to Public. But my account is blocked due to unresolved payment issues telling me that my last pay period was August 24th to November 24th.
Hi. Just signed my for Public Mobile, but I didn't know I needed to keep my old SIM in to accept port transfer authorization and missed my 90min. Can I get help from the Port team to resend the transfer request? Many thanks.
My son lost his phone (so can't get a code) AND is locked out of his email account.He is also in hospital so I am taking care of this phone issue.How can I get in to the account to order a new SIM or deactivate the account which is on my credit card.
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