Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently purchased an add on but actually wanted a new plan and I can't seem to get ahold of anyone to help me get the funds and add on moved
I posted earlier about a SIM card not showing up. So I may go to a store and pick one up. Customer service said it would be a couple of days to process and 10 more days to receive it if they sent another one out.When I log in to my account I am gi...
Bought a new iPhone for the US and only has an eSIM. Old iPhone 12 has my physical SIM in it. Is there a way to transfer it over?Thanks.
Ordered SIM card over two weeks ago. When I try to put in a support ticket I get an error.If I can't resolve quickly then I just want to cancel and get a refund.Any advice?
When I look at the redemption history it shows $2 ATU and $4 Tenure what does this mean? Why is it 0 points?
Anyone can help me to remove payment method from my account. I am going with another provider.Thanks
I didn't realize these were to be used from Canada. Please convert these 1000 US minutes to data add ons. Thanks
Helpi lost my cell phone with previous SIM card in it with the number I want to port from bell.ca. when I registered on PM it said to take a new number and that once my activation was done, I could change my number in my account. Before calling bell...
So i jusy recently switched from Rogers to Public mobile. I sent up the account on my device(Samsung s23) it said to just take a new number then portal the old one in after. Thats what I did. When i portaled the old number it kept both lines active, ...
Hey,I ported my number to Kodoo and then tried to cancel my subscription with Public Mobile but I can't access my account anymore...is that normal? Are we done already? Thanks!
I am paying for unlimited Canada Talk and 30G data. I'm near the beginning of a new billing cycle and my payment history shows the last payment was successful. Now I cannot receive or make calls because the operator says I used all my minutes and to ...
I currently have: 2 GB Holiday Data One time 2 GB data add on 300 minutes International long distance 500 minutes Holiday International One time 500 International LD add on.
I have the Canada US plan. My phone wasn’t working in the US so I tirned on “Data Roaming.” Is this what I am suppose to do? It now works. I want to make sure I’m not going to get charged extra.
- please send a step-by-step instructions- what is the downtime when porting existing phone number over- is there a phone number I can call in case of problems???
Returning after international travel and my data is not working.
I subscribed to public mobile to use while I was out of the country and it never worked the whole time I was away. I was also given a promo code and it said it was applied but the $10 was never actually removed from the charge. I would like my money ...
duplicate thread
Pm assigned a wrong number to me. The number belongs to someone else and is already active on Rogers. I cannot access my pm account because i don't receive the text to verify my account. How can i get my money back without having access to my account...
I recently tried to login to my account and it is acting like my account does not exist, the error message is shown in the picture below. I am still able to make and receive text messages, calls and use data. I have messaged CS_Agent, but i am awaiti...
My plan, which I've had for many yrs, almost doubled in May 2024. It had prev. been going down with loyalty discounts. Absolutely no changes were made (it was on autopay). An increase of almost 100% seems unreasonable.
I wanted to change to the $35 plan with 60 GB but it’s not an option. Can you help?
I will travel to Paris. Can I use my phone there
How quickly can i get my puk number
Hello,I am in the process of porting my number. I got the sms from Telus to authorize the port which I replied yes too. it now shows that I am connected to the public mobile network but I can’t sent message or call or use data. When I check my settin...
Hello all, I'm unable to see any profile information when I log in, it's treats me like I don't exists and the only info there are plans I can sign up for.I'm still paying monthly so I obviously have an account...why can't I access my profile?Thx
Trying to pay but none of my credit cards will be accepted. Have tried signing up in the app and online.
