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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Loyalty rewards

Hello everyone, With public mobile's new points system, it's mentioned that we get 10 points for every yearly anniversary. Do those points only come into effect from the date of the new points system integration or since the beginning of being a cust...

Billing

That I am being charged two times a month not sure why please explain

Resolved! Over billing

My billing isn't adding up. My bank shows x4 billing today. My statements on this app shows I'm being billed for things I don't understand and haven'tauthorized. I never use top ups, in fact I rarely use the data I pay for in my plan, let alone run o...

Copy of my bills

Hellocan you please send me a copy of my bills from march 2024 to july 2024 asp PDF format to my mail ***@***Thanks

Port Out Conditions

Would there be any minimum duration lock-in before porting out can be made for new connections?

Promotional plans

Why aren’t all promotional plans available to loyal public mobile customers?

Resolved! upgrade subscribtion

hi I upgraded my subscribtion and paid with my credit card.Now that I wanted to acrivate it,it says my phobe number is bot valid.

US roaming not working

I got US roaming with 3gb data for 15 days in Aug 6, now Aug 18, it started not to work. So I got another add-on with 3gb data as well, but it is not applied so I cannot see that on the app, still not working. But money was withdrawn from my bank acc...

Change email on my account

Hi! I am having a lot of trouble logging into my account. For some reason I cannot access the email address that I initially set up my account with and I was wondering if there is any way to change the email address that is currently connected to my ...

Phone Activation/ Port Tel. number

Hello, after porting my phone number from Koodo, and following all instructions, and installing new Sim Card, after 4 hours I still do not have Cellular,My cellular settings display my network as Public Mobile, but no Connection.I was supposed to be ...

how to switch esim plan to use a physical sim?

I purchased $23 6GB plan and chose esim today, download the app, but got stuck in the middle of the activation since my phone is not esim compatible. I went to a telus store and got a physical sim card from them, but they told me that I have to call ...

Account Number

How do I find my account number from the Public Mobile login website on pc? When I was registered with Public Mobile, they didn't send me an email with my account number. Also I was not given a printed piece of paper with the account number. Also, I ...

Mobile internet

Is anyone else having trouble with mobile internet today?

Payment method

Can i make a payment using a Pre-paid VISA card?

Resolved! New customer

Hi, I have not been able to receiving calls or text messages. I transfered my services from Roger's to public mobile

No Data no sms

I don't have data or sms. I moved my number here. Can anyone help me? I have samsung S21. Thank you I did refresh the network at least 50 times.

payment with a new credit card

My old credit card was compromised , so I cancelled it and got a new one. Every time I go to pay it says we cannot process at this time , please try again later (20 times later still no luck) !!! It is a pay as you go card , so I have enough money to...

Urgent. Activation problem.

We just subscribed to Public Mobile Canada-US plan hoping to use it in one hour.However, for past two hours, we've been struggling to get the service.Logging into app, it says 'We've noticed you have an active public mobile service and woiod like to ...

Porting Number

I want to refer a friend, but they want the same number. When selecting a plan and paying (for new client), is there an option to port before ur asked for credit card information?Thanks!

Add on data shows wrong usage

Add on Data usage shows 50% used when i did not use cellular data

Resolved! anybody having trouble calling 1-888 toll free number?

Has anyone had issues calling Shaw's customer support toll free number 1-888-472-2222? (yes this is correct number from their website) I get "sorry your number cant' be completed as dialed, please check the number again" rgds, H

Re: Billed once, but charged twice in August

Have you had any luck getting a response? Same thing happened to me both posted on the 13th

Reactivate my account

I have been trying to reactivate my account as service was suspended due to a new credit card. It will not let me add my new credit card info. nor will it let me change my address.. I would really like to make my payment today. Please Help!

Data not working after trip

Hello,I was abroad and when back in Canada I put my Public Mobile SIM card into a different phone, however, I cannot access my data. I checked my account is active and have a lot of data left.What can I do?Thank you in advance,Rodrigo

Locked account

@CS_Agent I can't log in because I need to wait but it still never work. Been a customers for years I need help to connect to my account.

4G Data is extremely slow.

Has anyone else noticed that their data is very slow on 4G? I get speed tests around 0.15 MBPS with full 4 bars of 4G. If I see 4G+ or 5G, all is normal. I have tried different phones with my sim and all is the same. Has anyone else noticed this and ...

Paid for a new sim card 7 weeks but did NOT receive

Hello,My son has ordered and paid for a new SIM card since July 1st but didn't get it.He created a new account, and his email is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.He asked a question, but the answers were not helpful.Please help to solve the problem.

Account number

I recently tried to transfer a number to this account, and it didn't work. They asked me for a temporary number and later transfer back to the other number. The system switched to that number. But it didn't activate the number. So I can't access the ...

Account

By login into my account today I noticed outgoing calls from my phone and the numbers that I never usedthe number is 1 (778)580-4001 and it’s been used quite a few times could you please check what’s going onthank you

Cs_agent

I requested and paid for a 1000 minute add on to my account in early august. It has appeared on my account as a us/canada addin. Which I don’t need as I have unlimited calling.would a cs_agent please look at this and respond.