Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a question about tenure and ATU redemptions. I used to enjoy a $4/month discount on tenure and $2/month on ATU. Do either of these get reflected in the new rewards program? I could wait a month to see how it works out, but I thought I'd ask so...
I've recently ported my number from FIDO. I've received the text from FIDO asking me to confirm the porting process. I've replied YES to it. Now I'm using the PM sim card, which I can use for outgoing call/text. But Incoming text/call are still getti...
Hi, I had a total of 15 referrals and I just noticed that when I was switched to the new 'Public Points' program my referrals have gone down to 11. I never opted for this new points program... Was everyone opted-in automatically?I'm just wondering w...
Hi all,I will be in the US soon, and have the following plan...Does this mean that I have access to data in the US and just need to add on talk and text if I want to be reachable? Thanks
If you look at the attachment you will see the advertisement that Public Mobile uses for enticing users to join. I did that. I have a question on the USA usage that is listed there. It says that the data is within the Canada and US. I want to con...
My voicemail had been working for over 2 years now and suddenly when the call forwards to voicemail, you get a busy signal. I haven't changed any settings. I was able to access voicemail by dialing 1 on my phone and my greetings are there. Ther...
I ported my number from bell yesterday, but I can't receive incoming calls or text. What can I do?
I can receive calls but can’t make calls anyone know what’s going on
One of my friend joined PM in March and applied my referral code in the registration. But untill now I have not received the referral reward yet. Would like to know what's happen?
Hi.My pay stopped because my credit card expired. Now I pay but I no received loyalty and automatic payment credit they charged full amount to my credit card
My current phone has a public mobile e-sim. The screen is broken so I can't see it or use it. How do I switch my number to a new phone? Thank you!
Hello, Title says it all. Cannot send or receive texts and it's been more than 2 days since I transferred my number from another carrier. Calling works. Messaged @CS_Agent last night but haven't heard back. As a first time PM user I am NOT impresse...
is there a CM online, I have tried to send a message and no one has gotten back to me. I ported my number from Bell and am able to send and receive voice calls, also data seems ok. but i cant get any SMS. I was told to send a note to CM alias, I have...
Hello, I switched to Public Mobile this morning (13-May-2024), but cannot message right now. My iPhone keeps showing the phone number being verified. Without message, I cannot log into my account to do anything. Seek your immediate help, please. Than...
I have helped many people migrate without issue. Usually resetting the APN setting to default populates them properly and all works. In this instance NOAny suggestions before a factory reset / wipe?Origin carrier is FIDO / ROGERS (phone number trans...
I need 2 factor authentication to login to my work emails, but I don't receive sms, please help resolve
Joined yesterday and port my number.I can receive and make calls but no sms text messages. No access to voice mailRam
I want to add funds to my account from my Mastercard that is compatible. I just want to send money to my avaliable funds how do I do that.
My daughter needs a PUK to unlock her SIM card. However, I am not able to log into her account to contact customer service because when I enter her email and password it asks for a verification code that's been sent to her phone number. However, sinc...
Why are the loyalty rewards gone?
I initiated the number transfer and it seems stuck in progress. My phone still works on old provider except outgoing text.on mobile all I can do is outgoing calls.received a sms 48 hours ago and confirmed transfer . Received a message from public 20 ...
This is the second time that I can't make a call because I'm supposedly out of Minutes on an unlimited plan... Last time they had to reset my account... Could any agent weigh in and help? I can't make a call because I'm supposedly out of minutes on m...
Hello, for some reason it won’t let me update my payment information.When I input my new card number it says something like “sorry we’re not able to process that, try again later”. Been getting that message for a week or two. likely just a technical ...
my husband and I both switched to PM within an hour of each other. His phone is working fine. Mine will not send or receive messages from my phone number: waiting for activation. How long does this take and how can I fix it
I want to cancel a service I am getting billed for but don't actually have that line with me .Need help to cancel the line .Have tried contacting many times but did not receive any response.
I successfully reset password multiple times when eversafe login verification reject the new password to my existing subscription acct. I have no choice but to create a new id to this community to as customer support agent for assistance to remedy th...
How can I possibly be using almost 1 GB of data when I am sleeping at 1 in the morning? There is no way my data usage went shy high in the early morning data. I can see by other comments you are aware of the situation so why haven't you fixed the...
I was trying to login to my account now, and it’s saying forbidden Ai. Why
Hi @CS_Agent, I recently transferred my number from Fido to PublicMobile, however, I am unable to send or receive any SMS text from my phone. Can you please offer some help?Thanks!Additional information1. It has been 12+ hours since the transfer.2. P...
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