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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 170 replies
  • 18 Bravos

Payment not received

I have automatic payments from my credit card. Card is still valid. No changes. What is the problem?

Loverofdogs by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Volte on OnePlus 9 Peo

I have a OnePlus 9 Pro which supports Volte, yet it's not on the list of Volte available phones. Can it be added, and if not, why not?

JoyceG by Great Neighbour / Super Voisin
  • 34 replies
  • 0 Bravos

Ticket moderator said I had wrong pin

The minute I leave my home I don’t have cell data service, my cell data doesn’t work in stores etc etc. I was told when I submitted a ticket that I had the wrong pin, 6 digits instead of 4 . I went to my account and resettled pin to 4 digits. the min...

Al72 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! SIM Network unlock PIN

I just transferred a phone from PC Mobile to Public Mobile. However, it is requesting I put in a network unlock PIN.I phoned PC Mobile. They said the phone was already unlocked and gave me a code that didn't work. When it failed, they said to contact...

toomanycats by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Us data and minutes

I recently got back from a trip to the states and we were there for more than 15 days. I had bought the package with 3 GB of data and I renewed that package after the 15 days were up. But when I got to the Border I received a message that I had used ...

julia29wilkie by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Putting an account on hold

Morning everyone My wife is currently in Vancouver after traveling from Quesnel. During the trip her phone was lost but thanks to a good Samaritan it and the contents of her wallet were found. The phone was badly crushed and when she took it apart th...

dnevillebc by Good Citizen / Bon Citoyen
  • 1 replies
  • 1 Bravos

How to change email

I am trying to log into my account to top up and I can’t because I no longer have access to the account email and it won’t give me the sms option to verify my account. Help!!!

Itstonyadawn by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

where is my package?

i ordered a phone and a new sim card from you guys the first week of march, and i still haven’t received it or any updates on where it may be and it doesn’t give me the option to track the package. this is the only email i have received from you guys...

lyssfeller by Great Neighbour / Super Voisin
  • 1 replies
  • 1 Bravos

Resolved! Missed payment - am not getting the offer I had

Hi  I missed my payment and it's been 1 day. I had a black Friday offer which made my 55 dollar plan 35 dollars. I am going to make the payment and it's charging me 55$. Is there a way to get the payment to 35$. Thank you

Resolved! Family Plan

Me and my wife both are using pre-paid public mobile. Is there any concept of family plan where we can share the minutes/data with each other?

Resolved! BMO Mastercard debit failing for new account

I am trying to set up a family member with Public Mobile, using the same BMO Mastercard debit I use for autopay. However, it now refuses to accept the card with a "We were not able to process your payment. Make sure all information is correct or try ...

toomanycats by Good Citizen / Bon Citoyen
  • 5 replies
  • 2 Bravos

Resolved! VOLTE enabling question (S20FE G-7810)

Hello all, I have a s20fe that is not of the local Canadian model - which supports VOLTE unlike the one's in Canada. How should I go about enable VOLTE on my phone? thanks

fx50fh by Good Citizen / Bon Citoyen
  • 22 replies
  • 1 Bravos

Sim card did not arrive

Hello,  I've ordered a sim card and it has not arrived.  I've put in a ticket.  Anyone know what happens next?  

mjrob by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! 611

Public Mobile, problem calling *611, what can I do 

SF1213 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos


I have tried since yesterday to get this corrected but am having no luck. Talking to a robot is so frustrating when it can’t help you. I need to get this addressed as soon as possible or I will be left with no choice but to take my business elsewhere...

Trench59 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Double charged for SIM cards

I was double charged for new SIM cards as I'm switching back to public mobile, how do I get the extra charge back?

jlush1975 by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Promo SMS’s

Earlier, I messaged stop to 5129 to stop promo texts, but I would like to re-enable them, but I can’t find where. 

TanerOles by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! International messaging

Just wondering if this feature allows myself (residing in Canada) to text someone (residing in the US) for free? 

Szetot by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Travelling Asia

Hi, I will be travelling Asia in a couple of months, will I still be able to receive sms and phone calls? I won't need to answer/reply them but want to make sure I know who has contacted me during my trip. Thanks.

MMM3 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Accounts

I/We have 2 phones with PM. I have one and my wife has the other.     Question , Can I have the two phones on the same account?. If yes  how can I do this? I have tried to create a second account but I am brought back to the original account although...

wilf_carson by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos
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