Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have automatic payments from my credit card. Card is still valid. No changes. What is the problem?
It says voicemail call failed
When I try to call a message says I am out of minutes.My account is paid automatically each month.I have used zero minutes this month.How can I fix this problem?
I have a OnePlus 9 Pro which supports Volte, yet it's not on the list of Volte available phones. Can it be added, and if not, why not?
I can’t make any calls. I just get an automated message saying 8-UV-1. Please help ASAP.
The minute I leave my home I don’t have cell data service, my cell data doesn’t work in stores etc etc. I was told when I submitted a ticket that I had the wrong pin, 6 digits instead of 4 . I went to my account and resettled pin to 4 digits. the min...
I just transferred a phone from PC Mobile to Public Mobile. However, it is requesting I put in a network unlock PIN.I phoned PC Mobile. They said the phone was already unlocked and gave me a code that didn't work. When it failed, they said to contact...
I recently got back from a trip to the states and we were there for more than 15 days. I had bought the package with 3 GB of data and I renewed that package after the 15 days were up. But when I got to the Border I received a message that I had used ...
Morning everyone My wife is currently in Vancouver after traveling from Quesnel. During the trip her phone was lost but thanks to a good Samaritan it and the contents of her wallet were found. The phone was badly crushed and when she took it apart th...
I am trying to log into my account to top up and I can’t because I no longer have access to the account email and it won’t give me the sms option to verify my account. Help!!!
I added the 10 US roaming add-on with unlimited calling and texting, with 3GB data and it didn't work properly.
i ordered a phone and a new sim card from you guys the first week of march, and i still haven’t received it or any updates on where it may be and it doesn’t give me the option to track the package. this is the only email i have received from you guys...
Hi I missed my payment and it's been 1 day. I had a black Friday offer which made my 55 dollar plan 35 dollars. I am going to make the payment and it's charging me 55$. Is there a way to get the payment to 35$. Thank you
In public mobile community website, "Sign In" button on top keep on showing even after logged in: Is this a known issue?
Me and my wife both are using pre-paid public mobile. Is there any concept of family plan where we can share the minutes/data with each other?
Hello, Every time I try to make a call it doesn't go through and says the number is invalid! My plan is still active and I have minutes. Someone help!
I am trying to set up a family member with Public Mobile, using the same BMO Mastercard debit I use for autopay. However, it now refuses to accept the card with a "We were not able to process your payment. Make sure all information is correct or try ...
Hello all, I have a s20fe that is not of the local Canadian model - which supports VOLTE unlike the one's in Canada. How should I go about enable VOLTE on my phone? thanks
Hello, I've ordered a sim card and it has not arrived. I've put in a ticket. Anyone know what happens next?
Public Mobile, problem calling *611, what can I do
I have tried since yesterday to get this corrected but am having no luck. Talking to a robot is so frustrating when it can’t help you. I need to get this addressed as soon as possible or I will be left with no choice but to take my business elsewhere...
Will be travelling to Europe, my friend has roaming but I don't with Public Mobile. How can I go about forwarding my sms to her phone?
If I'm renewing early that means PM is getting more money from me per day. I find it crazy how I'm then not eligible to get my rewards. I'm on the highest plan.
I was double charged for new SIM cards as I'm switching back to public mobile, how do I get the extra charge back?
Earlier, I messaged stop to 5129 to stop promo texts, but I would like to re-enable them, but I can’t find where.
Just wondering if this feature allows myself (residing in Canada) to text someone (residing in the US) for free?
Hi, I will be travelling Asia in a couple of months, will I still be able to receive sms and phone calls? I won't need to answer/reply them but want to make sure I know who has contacted me during my trip. Thanks.
I/We have 2 phones with PM. I have one and my wife has the other. Question , Can I have the two phones on the same account?. If yes how can I do this? I have tried to create a second account but I am brought back to the original account although...
Hi, I've been getting this message when I make outgoing calls since this morning. 6UT1. I can receive calls and send and receive texts Troubleshooting I've done.-Reset Network Settings-Shutdown and restart phone. -Put simcard in another phone restart...
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