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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Got charged twice

I got cheged once for first month and the sim car prior to getting the sim card and then again after registering my sim card.How can i speak to cutomer service about the refund?

Double Charged and can't get help!

I was charged double in November, how do I get a refund? The chat function is totally useless!

Resolved! Not able to call while in Mexico after switching to can-us-max plan see

I can to Mexico for a week and while here I am unable to make any calls even after switching to can-is-mex subscription plan

Resolved! Cancel my Public Mobile line

Hi, Unfortunately, I want to cancel my public mobile plan (# xxxxxxxxxxxxxx) and I see that the option I have available is to click on "Unsubscribed" under Manage Subscription. Is this the way to cancel my public mobile plan? Also, it states my subsc...

Why Did I Get 'No Long Distance Minutes' When I Still Have 1000?

Can someone explain why, when I call the US, I get a text saying I’m out of long‑distance minutes, even though my account clearly shows that I still have 1000 minutes left?Thank you

Resolved! Public Mobile Tech Team working on issue turnaround.

For anyone that had a customer agent that told them that a "tech team" was working on an service issue, how long did it take for it to get resolved? I have issues with my subscription service as I got a new plan offer over SMS and it never properly a...

Resolved! Unexpected subscription plan change to $48

Hello,Previously I was on a phone plan with unlimited text, 100 mins of calling and 250 MB of data for $18 per month. (It was $15/month but I was notified by text that the plan was increasing to $18/month on Oct 30... fine)Anyway, I was looking on my...

Resolved! E-sim rewards

I have a SIM card in my iPhone 13 , if I change to an e-sim with the iPhone 17 will I loose the rewards I receive from referrals I have?

missed 90 min reply to port out SIM

Please give me another message to complete the SIM number port out that I missed on last Friday

Need Help with New Subscription

Transferred from Telus to public mobile yesterday and now the phone is not working. We used a physical SIM card and got to use the phone for one day and now it is not working. It says there is no active Sim card. And we did answer yes within 90 minut...

Difficulty in Porting back my number

Hi,I just recently ported my number to Lum. However, just few minutes ago, I changed the number to a new phone number because I want to restore the previous number I got from Public Mobile. However, when I tried accessing it from my Public Mobile App...

Did I just pay twice?

I ported to PM on BF with $35, 20 GB Plan. On logging in, I got the option to move to the $30, 30 GB Plan and chose to switch instantly instead of on renewal.I see two transactions for each plan.Did I just purchase two different plans or will the dif...

Resolved! Esim for iphone 17 pro Max

I have a new Iphone 17 pro Max. May you give me instructions to add E-sim card for this iphone, please? Thank you so much

Resolved! Wrong name

Got a new plan last week, but the name was showing wrong. My wife said it is showing another lady's name when I call. I checked and the name on the profile was correct, so no way it is wrong. Please update for me

I bought a SIM card for a trip in January. Can I wait to activate it?

Exactly what it says, I bought a card for a trip to America in January. Should I have waited til January to buy it, or can I wait to activate it once I get it?

I transferred my phone plan and number to Public Mobile from my old company. What do I do next?

I got my new Public Mobile SIM card on Thursday December the 4th and transferred my phone plan and number to Public Mobile from my old company on Friday the 5th. I got confirmation in an hour from my old company that I was cancelled.The old SIM card ...

Resolved! E sim

I recently purchased an e sim but haven't received the qr code

Problems with SIM card

I want to register for a new subscription but using a previous SIM card I already have with public mobile. When I enter the digits of my SIM card it says it’s invalid. How do I fix this issue?

Payments with a new card not working

I'm having trouble with entering my new card for payments, I push continue and it's just telling me to enter a new card....seriously getting frustrated

Re: Account suspended and can't retrieve it

i need to find out my account number with public mobile for my prepaid phone account

Request for refund please

Thank you for your help everyone and advice. Sheldon

canceled

Cant connect to network, cant login to submit a trouble, because I can't get a one time text because I can't connect to the network…… beyond ...

Returning to pm

I am a former PM customer. I would like to return and use my old pm account but using a friend referral code. How do I do this?

Help with account

I can’t get into my original public mobile account. My phone and data got compromised. A bunch of my apps & services got blocked. My account here had the password changed and apparently the phone number change requested. As a result of the suspic...

Trouble logging in

Not sure what the problem is. I can log in to my account but instead of being able to look at anything or change add one etc. It just tells me to pick a plan and finish setting up my subscription.

urgent-service outage, no verification code

hey, your ver safe ID bot is dead- no texts arriving. Been on the loop for hours, can't verify, don't need a **bleep** password reset. connect me to a human agent please. No one can call me, but I can call out. Please figure this out.

out of north america

I will be out of north america for couple of months, what is the best way to keep my number but avoid monthly payment? And I could resume my plan when I will be back to Canada.Thanks!

Help- Frustrated

Hello,I currently have a Public Physical sim. I bought a new Iphone and trying to get an esim. When I logged into the Public app I thought I was following the prompts for an Esim. But for some reason was able to purchase a new subscription, or a new...

Getting back an old number

I initially transferred my number from Fido no problem when I activated my subscription. I then tried to transfer a second number from Fido to Public Mobile but I later learned that you can only have 1 number per account. So when I got a text from Fi...

Dead loop between rogers and public mobile after transfer

So, I initiated my transfer from rogers to public mobile last week. After that, I've never received a text message confirming transfer. Instead, the data works, I can call out, but was not able to receive calls, not able to send or receive messages....

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