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Forum Posts

Resolved! Locked Sim card

I have accidentally locked my sim card. The system is asking for my PUK code. How do I find it?

Spathodia by Great Neighbour / Super Voisin
  • 433 Views
  • 16 replies
  • 0 Bravos

Changed phones, calls dont go out or come in

@admin My mom recently upgraded to an iPhone 8, however when she switches her sim from her current phone to the new phone calls neither come in or go out. I recall that when I switched this was a problem and I just shared my old and new Serial Number...

Scam calls

I am literally getting carpet bombed by scam calls. In the last day I've probably gotten more of these calls than my entire life. How can I make them stop. I block em and they keep coming with new numbers.

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manloz by Good Citizen / Bon Citoyen
  • 205 Views
  • 3 replies
  • 0 Bravos

Changing Plans

I am trying to change my plans but the self serve will not allow me to do so. When I click on the plan change page, I receive an error. Please help!

danarose by Great Neighbour / Super Voisin
  • 172 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone not working

Did the followingOpen the Settings appTap General ManagementTap ResetTap Reset Network SettingsTap Reset SettingsNote: If prompted, enter your PIN, password or patternTap Reset Settings one more time to confirmNothingContacted Telus and they assured ...

DennisC by Good Citizen / Bon Citoyen
  • 326 Views
  • 21 replies
  • 0 Bravos

Resolved! Security question

Hi,I forgot my security question and how can I fix this happen? Thank you and stay safe.

Tony521 by Great Neighbour / Super Voisin
  • 301 Views
  • 3 replies
  • 0 Bravos

Payment

How can I pay when ever I tried to sign in it shows me error from 6 months

Harpi41 by Great Neighbour / Super Voisin
  • 286 Views
  • 4 replies
  • 0 Bravos

Resolved! Rewards

Hi, I referred 2 people (my sons) but did not receive the rewards for 1 of them.What do I do?

SandraS by Great Neighbour / Super Voisin
  • 298 Views
  • 4 replies
  • 0 Bravos

Resolved! Auto plan change on next renewal date failed

Hi,I opted for plan change to $35pm for my next renewal sometime in the last month and today is my plan renewal date and I see my plan change hasn’t worked. My payment has been deducted per the old plan when I clearly remember changing the plan to $3...

Resolved! Data usage

Can i transfer/forward unused data to the following period? 

seanbrown91 by Good Citizen / Bon Citoyen
  • 235 Views
  • 1 replies
  • 0 Bravos

Resolved! Account

How do I buy a voucher online?

seanbrown91 by Good Citizen / Bon Citoyen
  • 309 Views
  • 5 replies
  • 0 Bravos

Resolved! Account

I've overpaid for my plan this month and need the money can I get a refund from my account back to my bank account?

seanbrown91 by Good Citizen / Bon Citoyen
  • 207 Views
  • 1 replies
  • 0 Bravos

Resolved! Will photos, addresses be erased when porting from Virgin to Public?

If I port from my old Virgin SIM card to Public, will all the photos, addresses, information on my phone all be deleted? I would like to port my old number from Virgin to my new one in Public.Or should I be getting a new phone and number for Public a...

elhota1 by Good Citizen / Bon Citoyen
  • 324 Views
  • 7 replies
  • 0 Bravos

Resolved! Transferred number off SIM - can I Reuse

So I was a public mobile customer, but then got a job where I could get a free phone plan and phone upgrade and such, so we transferred (ported) my number from Public Mobile over to Roger's. Now I'm in need of a plan for my teenagers phone, and thoug...

TMVisser21 by Great Neighbour / Super Voisin
  • 305 Views
  • 4 replies
  • 0 Bravos

sim not recognised aftr Android upgrade to 8.1

I have an ASUS zenphone 3 max (ZC520TL) that I recently upgraded to Android 8.1 from Android 7. Before the upgrade, everything worked fine for the last 2 years. After upgrade, everything works except the sim, it cycles from available to unavailable, ...

Re: Plan Says Active But Not Working

Hi there as of today family and friends cannot get through to my phone number. My phone plan is paid in full. I can make outgoing calls and send and receive texts. When calling my number someone else picks up the phone. I'm not sure what is going on....

vgilmore22 by Great Neighbour / Super Voisin
  • 209 Views
  • 3 replies
  • 0 Bravos

Re: Can’t use internet when on a call

@esjliv wrote:@AdrianG , Are these areas that you have had good connection previously ? Perform a Network reset, follow these steps.From the Home screen, tap Settings > General > Reset.Tap Reset Network Settings.Type in the device password if prompte...

Yummy by Mayor / Maire
  • 287 Views
  • 13 replies
  • 1 Bravos

Help

I have just changed my number but now I cant make phone calls

Resolved! Can’t use internet when on a call

Hi everyone! I have an iPhone 12 that’s had a carrier settings update and has the most recent iOS installed.My issue is that I’ve noticed that my internet connection goes bye bye when I’m on a call (meaning I can’t check email or search the web or an...

AdrianG by Good Citizen / Bon Citoyen
  • 450 Views
  • 8 replies
  • 0 Bravos

Resolved! Can i see data usage by day

Hi everyone, I'm a week into the 30 days of my plan, and suddenly I got a message saying I had used 75% if my data. I don't know how this happened. Is it possible to see the daily usage or sudden spikes somehow, so I can try to figure out what it's r...

gryhsball by Good Citizen / Bon Citoyen
  • 292 Views
  • 4 replies
  • 0 Bravos

Resolved! return

Hi ordered a new pone from Public Mobile - cancelled it but they still sent it to me - have it here would like to return it please - what do I do to get it back to Public Mobile? Thanks

New User: keep getting not registered.

I have read most of the tips about fixing the problem, airplane mode off/on restart etcCould not find the Public Mobile listed on my phoneI have had my phone deactivated by Telus. I can log into my account with Public so it is activate but keep getti...

DennisC by Good Citizen / Bon Citoyen
  • 273 Views
  • 10 replies
  • 0 Bravos

Resolved! Won't let me change plans

It gives me an error page when I click to change plans and it won't let me submit a ticket. Is there any way to actually contact support and speak to someone about this? It seems criminal that I can't cancel or change my plan for next month's billing...