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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 180 replies
  • 24 Bravos

Not able to download esim

I am not able to download the esim. I tried transferring my number from Rogers to Public. It was giving me an error so I reinstalled the app. It is not even showing to download the esim option now 

Mickey09 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Changing email address

If I change the email address in my account, do I then use it to log-in going forward?If so, do I also change the password at the same time so they are synced?

Hollinger by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Security PIN

Please, how do I retrieve my 4 digit account PIN? 

Osas1law1 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Services not working

Services not working properly and was charged monthly fee. Have. It been able to submit and request help with this issue… can anyone help?

Aar0n by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Old rewards

So I’m on the 90GB 90day $117 plan my rewards are looking to be $123 so if I switch to the 60GB 90 day for $102 . Will I keep $21 in my available funds for the next renewal ?or is it use or lose it till next renewal ?in the past on 30 day plans I kno...

Handy1 by Mayor / Maire
  • 1 replies
  • 0 Bravos

Resolved! $15 Plan - eSim App Activation Glitch/Error ("Try Again")

$15 Plan - eSim App Activation Glitch/Error (Try Again)I purchased a $15.00 CAD (Canadian Dollars) plan. In the order confirmation page, I scanned the QR code that proceeded to make me download the Public Mobile app. I logged into the app with my Pub...

CharlesY by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Confirmation code

Code goes to wrong phone-inactive account. Cannot access profile to change where the code is sent 

Can't Log In

Hey @CS_Agent I can't log into my account; I enter my username/password and it says "Let's complete your activation" with buttons for "Resume Activation" and "Return to Log In Page".  No matter which one I click, it takes me to a different login page...

BoydRoss by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Payment

I recommended someone whose billing cycle should begin on July 11, 2023. I used my credit card to purchase the SIM card. The person is supposed to receive their bill in their account and pay with their debit card. Now Public Mobile instead of sending...

Ichola1 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Transferring phone number from Koodo

Hi.  I am new to PM.  I am trying to activate my phone line and port my phone numbers from Koodo over to PM.  The PM app is showing my Koodo number but it seems to be not working.  Just trying to see how I can get help from a moderator.  Thanks.  

lee817888 by Great Neighbour / Super Voisin
  • 14 replies
  • 0 Bravos

Activate phone

Please activate my other line using the same credit card ending with 1611

Chimusoro by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Won't let me change payment method to a BMO debit/credit card

I keep trying to update it and it just has the following error:OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.Even before I subscribed it wouldn't let me use my BMO credit card to subscribe to my plan and now it doesn't accept my debit either....

perdu77 by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos


I want to upgrade my current plan from 2GB to get more data.  There's a deal with Virgin mobile 40GB for $40 and there's connection fee of $30 . What should I do?  If I want to stay with Public mobile,  how do I change my plan.  Please advise folks. ...

champa1 by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

eSim after transfer

I transfer number from fido(also had e sim for this) to public. I downloaded app and everything but no e sim was installed. I am trying to get into app and its sending access code to phone number which I don't have access to anymore because e sim was...

Pratikkumar by Good Citizen / Bon Citoyen
  • 30 replies
  • 0 Bravos

5g Plan

I switched to Public Mobile today.  Before I was on Roger's 5g network.  I signed up for PM's 5G plan but my phone's indicator shows I'm on an LTE network not 5G. When I had my Roger's sim card in it showed 5G automatically. Is there some setting I n...

Questioner5 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! Help please

Hello everyone I'm not sure what to do I transferred my service from bell yesterday everything looked great I selected yes for the transfer. However it shows my number being changed to what was ported I can text or reviews texts but I can't make call...

NKKI1976 by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Resolved! Community Rewards Points

How do we earn points when we post in Community? Do we get points after a while? I haven't joined Public Points so will I even get any benefits? I have the old rewards system where I save a few dollars every month...

Ermina by Good Citizen / Bon Citoyen
  • 6 replies
  • 4 Bravos

Issue with login

I'm helping my friend to get public mobile account however everytime I try to reset it system isn't allowing me to reset it after I locked out of the account.My friend can't even login to public mobile and stupid thing is that this chat system is so ...

User1211 by Great Neighbour / Super Voisin
  • 2 replies
  • 2 Bravos

I'd like more details about the US roaming add-on plans

Hello,I have a few questions about the add-on US roaming plans.1) Last year I was only on 3G with public mobile and I bought the US roaming plans and they didn't work, and I learned later it's because they're taking down the 3G towers in the US. Now ...

jumblbug1 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Need eSIM, can't get app

Right now I have a physical sim on my IPhone.Got IPhone with Canada region and cannot get app due to not available in my region.Got second phone with android, esim capable, got an app on it, but if I buy esim it will be installed on Android phone str...

flv372ja47hp by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

message about a limited offer

I got a message about a limited offer to updated to 5GB for only 25/month, I reply yes to got it, but now I still have the old Subscription, I don't know why , Can you help me

yc1024 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

receiving a text message code

Hi there, I’m not able to receive a 6-digit confirmation code to confirm my phone number as the last step in the registration process. How can I resolve this?

mbommel by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

How do I roam in South Kore

Hi! Community!!I'd like to know how do I roam abroad for my phone number. I am in South Korea and I will stay here for 2 month. I need to get a roaming text. Please help me.Thanks,

Graceofjx by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Oversea Coverage

Wondering if my plan will work in Spain or if there are add-ons that I can purchase to have coverage? Thanks!

Lindsaykelly by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos
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