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Resolved! Port to Shaw mobile

I am trying to port my phone number to Shaw mobile but it is unsuccessful. I talked to Shaw's customer service and She let me know that the Public Mobile has to released it. Can Public mobile released the phone number to Shaw mobile? Thanks

kscngai by Good Citizen / Bon Citoyen
  • 262 Views
  • 14 replies
  • 0 Bravos

Resolved! Payment issue

Hi everyone , I had a fraud issue and had to cancel the credit card that was on file and the account got suspended since They were no funds. when I go to reactivate the account I selected the new card and I get a message that it was sucessfull, it’s ...

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AmelieG by Good Citizen / Bon Citoyen
  • 319 Views
  • 17 replies
  • 0 Bravos

registration

I got a sim card and want to get it registered. My current provider is Speakout, but don't see on the drop down list.

DNA55 by Great Neighbour / Super Voisin
  • 136 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation Problem

I received a hand-me down phone from a relative and when I inserted my Public Mobile SIM card I got the following error message: The SIM that you currently have installed is not supported under the activation policy that is currently assigned by the ...

Serious by Great Neighbour / Super Voisin
  • 172 Views
  • 5 replies
  • 1 Bravos

I want to add funds

I have automatic payments from my Credit Card set up and want to keep that in place. Nevertheless, I want to add funds to my account to cover a couple of months payments while I'm out of town. I go to the payments page and find a link to where I can ...

BrianBruise by Good Citizen / Bon Citoyen
  • 270 Views
  • 12 replies
  • 0 Bravos

Resolved! Change plan

I would like to change my plan to the $40 one, but it says I will lose any promotions I am currently having. What does this mean? will I lose my rewards discount?

Janja by Great Neighbour / Super Voisin
  • 290 Views
  • 7 replies
  • 0 Bravos

Resolved! Data

I used my 3 GB of data very quickly and realized that most of my data was used to upload my phone data onto my iCloud. I turned the automatic backups to iCloud off but is there a way to add more data for the rest of the month without charge? I had no...

jadynyong530 by Great Neighbour / Super Voisin
  • 195 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Porting problem need fixing

I can't get texts or calls from my wife. They are going to my old PC voice mail. I can only call her. The texts are not getting to her number. Do I have to change to a new number? Why can't I remove the old voice-mail number?

3363Michael by Good Citizen / Bon Citoyen
  • 215 Views
  • 12 replies
  • 0 Bravos

Resolved! No longer access to my account

Hi, I have been trying so many times to login my account to reactive it. However, I am no longer able to login my account. Would you please advise whether it has been closed. My public mobile number is xxxxxxxxxxxx. Thank you for your help in advance...

Siu by Great Neighbour / Super Voisin
  • 111 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting problem need fixing

How to fix a porting problem i thought i did it right but nope. My old account at bell is still open and it isnt fully transfered to public how to fix problem when its been about 10 days already.

Slow Two Factor Emails/Expired

The Two Factor emails have always been slow. Today the first attempt took 4 minutes based on the email timestamps in the headers and was expired when I tried to use it. The second attempt took 3 minutes. Any one else have such slow responses?

umnikke8 by Model Citizen / Citoyen Modèle
  • 229 Views
  • 7 replies
  • 0 Bravos

Resolved! Charged for a plan I didn’t get

I payed for the new student plan but I only received the 10.5 gb at 3G speed, but I was charged for the student plan.

LiamB4 by Great Neighbour / Super Voisin
  • 141 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment date keeps moving up

Hi,When I joined a year ago my payment date was the 14th but it kept creeping up to the 9th! I think I'm good and before I know it the service is suspended! I am glad it is a quick fix but how can i plan for billing that way?

Momma22 by Good Citizen / Bon Citoyen
  • 183 Views
  • 5 replies
  • 1 Bravos

Resolved! Account login

I reset my passwordFor both my account and communityWas only able to get into the communityIt gives me this error on my accountEmail or password is incorrect. Please try again, or reset password"Email or password is incorrect. Please try again, or re...

Steveo1990 by Great Neighbour / Super Voisin
  • 133 Views
  • 6 replies
  • 0 Bravos

Resolved! Unlock Phone

HiI bought a public mobile phone but i noticed it is locked to public / Telus' network. I would like to unlock it to have more flexibility. What is the process? CRTC mandates that carriers offer this option for free. https://crtc.gc.ca/eng/archive/20...

carone1 by Great Neighbour / Super Voisin
  • 157 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan change

I requested upgrade to 4g plan with 6 gigs of data to take effect on my billing date. The billing date came and went and my plan remained the same. So I switched plans immediately as only one day had gone by. I was billed 50.85 immediately for the ne...

trooperp3a by Good Citizen / Bon Citoyen
  • 196 Views
  • 6 replies
  • 0 Bravos

Resolved! 5$ Reward not applied

I did not get a 5$ reward when i made payment for a 5GB Plus plan. Please help.

gurveinn by Great Neighbour / Super Voisin
  • 179 Views
  • 9 replies
  • 0 Bravos

Resolved! Number not assigned

Hi,It says my number is not assigned. I recently transferred my number from Eastlink to public Mobile

Modah by Great Neighbour / Super Voisin
  • 136 Views
  • 7 replies
  • 0 Bravos

Resolved! Forgot email address

I need to sign into my son's account to pay his bill, but forgot email address.

jeremyklassen by Great Neighbour / Super Voisin
  • 131 Views
  • 4 replies
  • 0 Bravos

I need tech support

I am at my trailer in Ipperwash Ontario. No signal for over a week! Help.

MarketMama by Great Neighbour / Super Voisin
  • 106 Views
  • 2 replies
  • 0 Bravos

Resolved! Cannot access my account and cannot pay with CC

cannot access my account and I’m not even able to pay with a ticket because the machines at the store said that public mobile has problems. So I bought a CC a the store, when I callled to replenish my account it sent me back to go online and I cannot...

Yany1 by Great Neighbour / Super Voisin
  • 111 Views
  • 4 replies
  • 0 Bravos

Switching services

Literally worst company for customer service, the reps for customer service is amazing and help as quickly as possible but it's trying to get InTouch with them that's the problem, this company works perfectly but as soon as you have an issue your spe...

Cambeals77 by Great Neighbour / Super Voisin
  • 185 Views
  • 6 replies
  • 1 Bravos