Resolved! Locked Sim card
I have accidentally locked my sim card. The system is asking for my PUK code. How do I find it?
Forum Posts
Changed phones, calls dont go out or come in
@admin My mom recently upgraded to an iPhone 8, however when she switches her sim from her current phone to the new phone calls neither come in or go out. I recall that when I switched this was a problem and I just shared my old and new Serial Number...
Scam calls
I am literally getting carpet bombed by scam calls. In the last day I've probably gotten more of these calls than my entire life. How can I make them stop. I block em and they keep coming with new numbers.
Changing Plans
I am trying to change my plans but the self serve will not allow me to do so. When I click on the plan change page, I receive an error. Please help!
Resolved! messed up phone number port due to user error
i got hasty when I ported my phone number from virgin mobile and i invalidated the sms, is there a way to send another confirmation
Resolved! Phone not working
Did the followingOpen the Settings appTap General ManagementTap ResetTap Reset Network SettingsTap Reset SettingsNote: If prompted, enter your PIN, password or patternTap Reset Settings one more time to confirmNothingContacted Telus and they assured ...
Resolved! Security question
Hi,I forgot my security question and how can I fix this happen? Thank you and stay safe.
Payment
How can I pay when ever I tried to sign in it shows me error from 6 months
Resolved! Rewards
Hi, I referred 2 people (my sons) but did not receive the rewards for 1 of them.What do I do?
Resolved! Auto plan change on next renewal date failed
Hi,I opted for plan change to $35pm for my next renewal sometime in the last month and today is my plan renewal date and I see my plan change hasn’t worked. My payment has been deducted per the old plan when I clearly remember changing the plan to $3...
Resolved! Data usage
Can i transfer/forward unused data to the following period?
Resolved! Account
How do I buy a voucher online?
Resolved! Account
I've overpaid for my plan this month and need the money can I get a refund from my account back to my bank account?
Resolved! Will photos, addresses be erased when porting from Virgin to Public?
If I port from my old Virgin SIM card to Public, will all the photos, addresses, information on my phone all be deleted? I would like to port my old number from Virgin to my new one in Public.Or should I be getting a new phone and number for Public a...
Resolved! Transferred number off SIM - can I Reuse
So I was a public mobile customer, but then got a job where I could get a free phone plan and phone upgrade and such, so we transferred (ported) my number from Public Mobile over to Roger's. Now I'm in need of a plan for my teenagers phone, and thoug...
sim not recognised aftr Android upgrade to 8.1
I have an ASUS zenphone 3 max (ZC520TL) that I recently upgraded to Android 8.1 from Android 7. Before the upgrade, everything worked fine for the last 2 years. After upgrade, everything works except the sim, it cycles from available to unavailable, ...
Re: Plan Says Active But Not Working
Hi there as of today family and friends cannot get through to my phone number. My phone plan is paid in full. I can make outgoing calls and send and receive texts. When calling my number someone else picks up the phone. I'm not sure what is going on....
Re: Can’t use internet when on a call
@esjliv wrote:@AdrianG , Are these areas that you have had good connection previously ? Perform a Network reset, follow these steps.From the Home screen, tap Settings > General > Reset.Tap Reset Network Settings.Type in the device password if prompte...
Help
I have just changed my number but now I cant make phone calls
Resolved! Can’t use internet when on a call
Hi everyone! I have an iPhone 12 that’s had a carrier settings update and has the most recent iOS installed.My issue is that I’ve noticed that my internet connection goes bye bye when I’m on a call (meaning I can’t check email or search the web or an...
Resolved! Can i see data usage by day
Hi everyone, I'm a week into the 30 days of my plan, and suddenly I got a message saying I had used 75% if my data. I don't know how this happened. Is it possible to see the daily usage or sudden spikes somehow, so I can try to figure out what it's r...
Resolved! return
Hi ordered a new pone from Public Mobile - cancelled it but they still sent it to me - have it here would like to return it please - what do I do to get it back to Public Mobile? Thanks
New User: keep getting not registered.
I have read most of the tips about fixing the problem, airplane mode off/on restart etcCould not find the Public Mobile listed on my phoneI have had my phone deactivated by Telus. I can log into my account with Public so it is activate but keep getti...
Resolved! Won't let me change plans
It gives me an error page when I click to change plans and it won't let me submit a ticket. Is there any way to actually contact support and speak to someone about this? It seems criminal that I can't cancel or change my plan for next month's billing...
Resolved! Calling out of province with the 300 International Long Distance Minutes add-on?
I purchased the 300 International Long Distance Minutes add on and I thought this could count towards calling out of province. But when I try to call out of province it doesn't work. So if I can't use this add-on for out of province calling I would l...
