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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Recent switch

Switched from Bell two days ago, says I’m activated. No calls. Tried to verify yesterday and kept being sent back to request a code. I have a business to operate. This is ridiculous. Do you actually employ real people? and I don’t really care that th...

CS_Agent Help!

Hi there, I am permanently locked out of the app. Password resets do not work, app is locked to biometrics and that doesn't work. Tried everything 20 times over the course of the last week. Please fully reset my access so I can see and change my paym...

not receiving 6 digit confirmation numbers

I am a new subscriber, not a previous account/number with any other provider with a new SIM card and the 6 digit code is not delivering to my new number so that my account activation can be confirmed.

Can I receive SMS when I am outside of Canada?

Cannot receive or send texts

I’ve recently switched from a company Rodger’s account to PM they sent me a confirmation that I’m able to switch my number but I did not reply within 90 minutes because I did not know it was needed as the text did not say it was needed.I can use data...

Plan question

$25 a month unlimited talk and text, in office detail say only in Quebec?

No service for three days.

I can’t login, make calls, receive calls, text or anything. The Chat gets me nowhere. I’m in a basic loupe. My sim came I followed the instructions, transferred my number from Telus. Set up an account, then a day later got a text message from 611 say...

sms not work

I transferred phone number from pc mobile. SMS stopped working.

Samsung A52 won't rec or send messages

I've looked thru the previous posts but can't seem to figure this out. Everything is working since I switched to PM yesterday except for messages won't send or recieve. Not very techy so if anyone has a step by step approach that would be awesome.

Resolved! Can't set "My Number" on iPhone XR

Apologies if this has already been asked - I did look but couldn't find anything related.I transferred my old number from Rogers to PM using an eSIM. All seems good and voice, data and text seem to work. However, "My Number" is blank and though I can...

Data add on disappeared

My data 240gb add on disappeared. I have it as reward for as an old customer and it was support to last 5 months.

While transferring number old account was expired and cannot recieve text to old service

WiFi usage

I have an iPhone and since switching to Public Mobile last week my WiFi usage at home has jumped dramatically, and most of the usage seems to be passive, while I am sleeping. The same does not happen if I am on data. I have narrowed down that the usa...

Lost phone reported reactivate sim

Help required

Plans

I'm wondering why there are currently no plan options that have US calling from Canada? I am a Canadian Snowbird, and I usually have that option to stay in contact with my American friends!!

Three way call not working AGAIN

What is causing this, i had it fixed once by messaging a mod, it worked once since then stopped working again today. This is unprofessional and i need a phone plan that does its job.When i do the three way call i can hear the 3rd person i call and th...

Phone functionality.

Why do my incoming calls go directly to voicemail???

Resolved! New iOS app

I upgraded iOS app one or two months ago. The new app cannot display real-time data usage in usage summary. It displays the data usage on Mar 31 while today is April 20. The old app that I used last year always shows up-to-data data usage. I updated ...

Resolved! Receipt required

Hi all,I need a receipt for 2023 for tax purposes for my payments to public mobile .You've supplied them the last few years.Please let me know what I need to do to get this.Thanks,Mike

Resolved! Frustrated

I switched to public mobile last night and requested a eSIM, every thing looked okay so I cancelled my bell services, well now I have no service and cannot log back into my account, I keep getting an error message I cannot even put in a ticket as o c...

Not receiving code when trying to create Eversafe ID

Hello.I’m trying to create Eversafe IDs for my family members. After I enter one of their e-mail addresses on the “Create Your Eversafe ID” page, I’m brought to the “Confirm Your Identity” page, but they never receive the code. I had no problem goi...

Resolved! Not receiving SMS messages after port from Bell Mobility

Yesterday we transferred from Bell Mobility. Calls work, and data works. SMS does not work.iMessage is stuck 'verifying' against my phone number.Require help @CS_Agent

Resolved! SIM card not delivered

Hi there, I just registered as a new customer. My new SIM card has not been delivered and it has been over 3 weeks. I need a public mobile person to check on the delivery status for me.

Resolved! Roaming issuesService

I have the 50g Data Canada and USA calls and messages package. When going to call a person in Roam after dialing the phone the call does not go through it says calling then ends. When receiving a call it goes to voicemail immediately the phone does ...

When I have to pay?

I have received the below message, just making sure this means that I will lose my phone number and account if I do not pay by July 4th, or 90 days after April 5. Your services are on holdSubscription Expiration Date: Apr 05, 2024Your services are o...

access to account without having an access to cell phone

my wife doesnt have an access to her cell phone, should would like to update the payment method , but in order to connect to her public mobile account the code sent to her cell phone , what should she do?

Travel problem

Hi, I need to go back to my hometown for the next 4 months, what should I do with my plan? Can I cancel it directly, will this close my account? Thanks!

SMS Issues

Hi!Anyone can help me on what yo do. I cannot send and receive text messaging.

iPhone 13 doesn’t receive non iPhone calls

I’m new to PM. Have an iPhone 13 and installed an eSIM with my subscription. For some reason I don’t seem to receive calls, texts, or messages from non iPhone users. If someone with an iPhone calls or texts, no problem. If they don’t have an iPhone, ...

Resolved! Refer a Friend Contests

Have we heard any info on if / when winners were selected and awarded their prize yet ? Looks like contest closed March 15th with winners to be drawn April 11, but I can't find any info after the announcement.https://www.publicmobile.ca/en/bc/get-hel...

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