Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi good morning, because of my credit card expired and I found very late that I didn’t pay my public mobile payment, now I try to pay but system not working. Could you please help me to active my call Servis’e and help me to do credit card informatio...
I recently was overbilled and was expecting the credit on this upcoming bill. When I called *611 it started they are removing my MRC on the 5th. How do I confirm the credit was applied and they won't be removing money on what should be a credit balan...
I am trying to update my payment information. After I input all the required date, then, I was told that the credit card validation failed. Actually, the card I am going to use is debit visa card, not a credit card. How can I help the system under...
hi, my credit cards shows I made a payment of 28.23 to you on Dec 17th but when I did an payment history inquiry it is not there also what is this payment for? please help
so my usage breakdown page should have something other than this?
I used a few eSIMs while travelling recently and when I returned to Canada, my physical SIM isn't working. I believe I may have accidentally “deleted” my primary, as I have no SIMs associated to a Primary on my iPhone. It says “No SIM”, but I believe...
While trying to set up my new account with public mobile, I accidentally put in the wrong account number from my previous provider and now I cannot transfer my number. Please help
I recently installed the public mobile esim and authorized my previous carrier to send my phone number to public mobile. I took my old Sim card out before I got public mobile authorization to accept my number. Now my texting does not work. Help!!!
I got a gift every year…. 2gb data or 1000 long distance minutes that never expire…. This year I got nothing…. Why?
I transferred my number by following the provided steps, and it initially appeared to work. When I make phone calls, my transferred number displays correctly. However, when I send text messages, the temporary number I selected during registration app...
Today the Telus sent message to me about my rewards will expire soon,but I already transferred out my phone number out !I just wondering how can I use the reward or just ignore that message?thanks
Hi, I just purchased a Samsung device and am switching from an iPhone. I am unable to proceed with the setup of my Samsung phone without connecting to a mobile network. I have an eSIM in my iPhone, hence proceeded to purchase an eSIM from my public m...
Got a new phone and when I try and log in it says number not valid but I use it everyday but when I try to sign in it's a number I no longer have so can't get the code and I need to log into my account to be Abel to pay my bills and check my data
I just signed up for new service as a new customer and nothing works.I purchase the service with eSIM and trying to transfer my number from Fizz but nothing works and tried to send a msg to CS_Agent but the system keeps telling me that I a;ready reac...
Folks, even though I have an active line I can't log into my account. Need help asap.
I've reached my Subscription Data Plan (US-CAN-MEX) 60GB --- My Internet Data does NOT work at all.PLEASE HELP ONLY services available are for Voice and SMS. I am not sure how to fix and there are no current information I can find any COMMUNITY SUPPO...
Is the number 306-xxx-xxxx currently available? Sasktel say they gave it back to Public Mobile when it was canceled.Edit by Dunkman: removed personal information
Hi,I am a Bell customer. I would like to take your Boxing Day Promo Plan of 100GB for 40$. This offer is valid until the 5th of Jan. The only issue is I cannot cancel/modify my existing services with Bell till the 9th of January. My question is would...
Phone was stolen, bought new phone and sim. Went to change SIM card on my app and it requires 2 step confirmation which texts my cell number that I won't have access to until my SIM is activated. I was told to press the 'resend code' 4 times and it w...
How do I use my reward points for my automatic set up bill payment?
How do I get invoices from father back than 9 months? It’s for my taxes.
Hello I would like to sign up with your service for the $50 package with 150gigs… currently I am with bell but I would like to keep my bell number and have it transferred over to public mobile so I wanted to know the procedure and what I need to do a...
Hi Trying to do a new activation and number transfer from Virgin Mobile and th3 last step tells me that the subscripion did not activate. Please help as im in the middle of activating.
Payment method declined? Want to know why! All the card info was provided accurately!!
US Roaming not working. I recently signed up for the CAD, US, MEX plan. Now in the US. Had to manually select the service provider, automatic didn't work. Cycled between the 3 providers; at & t, Verizon and T-Mobile. NONE of them allow you to make ca...
I am still unable to sign in to my account to update my payment information. I have spent close to 6 hours speaking with various reps and still nowhere. I have a list of close to 50 different 5 digit codes that were sent to me, none of which allow me...
I updated my payment method how long before my account is paid so I can have service
Phone cannot dial out or receive calls after crossing into the U.S.I have a Canada/US/Mexico plan, so that is not the issue. Have tried powering down the phone. Have tried putting it in airplane mode temporarily. Have tried manually connecting to ...
