Transferred from VoIP. My old phone still rings

[benjidaddy]

Hello community,

I signed up and activated my account with the request of VoIP number transferred to PM account.  I can call using my new device, but when someone calls or texts me, my old device still rings.  I read somewhere it takes few days to have everything set up with VoIP number, but it has been 3 business days now.  What should I do?  

[Dunkman]

@benjidaddy 

It might take a couple more business days.  However, you could contact customer service agent to make sure that there are no issues.

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Follow prompts to submit a ticket.