I signed up for a PM subscription on one of the boxing week sales. I initiated a transfer from Bell to PM, but a few minutes later I got a transfer failure notification from Telus (I know PM uses Telus, but now I don't know what to do).
I got the first message from my old provider and responded yes, but a few minutes later I got this message:
TELUS Message: There was an issue transferring your phone number to TELUS. Please follow the steps below to resubmit your request:
• Install the My TELUS app. If you already have it installed, log out and log back in.
• Resubmit the number transfer request with the correct account number from your previous provider or IMEI at https://mytls.page.link/nMQh.
I could download the MyTelus app, but I don't think there would be a way to get it to cooperate with public mobile.
Any suggestions? I see there's a few other posts here with commenters DM'ing a support phone number to the OP since we can't post numbers here. Could someone let me in on that?
