new Sim, chose number, said it was activated, never received code to confirm phone,eversaf keeps se

[annieairo]

When you're asked for the 6 digit code, use the didn't get code/resend code button.  Try having the code sent by e-mail.  If that isn't an option, you'll need to contact CS_Agent privately.

support robot responds with everything  ive tried 

no option like google ' try a different  way'

still cant login to my acc eversafe sends code to same number 50 times and 15 hours of trying,

Accept as Solution

[annieairo]

tried learing cashe ,uninstalled reinstalled  pm 2 or 3 times ,tried in another phone , my other pm sim works  fine my other pm acc works,my new sim 'for wife' seems to be un-associated with chosen number 

[eddieO]

@annieairo try going into your phone's settings and go to apps, then locate the Public Mobile app and clear cache/data and then try signing back in, or you can try uninstalling the app and then reboot the phone, reinstall the app and try signing back in

you can also try accessing your account from a web browser, try incognito or clearing the browser's cache or using a different  web browser. If none of this helps you will need to wait to hear back from support agent for help.

[Handy1]

@annieairo  No worries message support directly 

send  a  private message   To CS_Agent

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