Unable to activate eSIM

[satelitas]

I ported my number from Koodo to PM. iPhone had an eSIM (Koodo). On Koodo account I see my number is gone, means transfered, so no problem here. But probably I did a misstake by deleting eSIM with Koodo information. When I trying to add eSIM from introduction PM email QR code, I get message "Unable to Activate eSIM". What to do now

[satelitas]

I solved problem by getting a new SIM from Amazon. Agent transferred my original phone number on the new SIM. Not sure if I still can convert physical SIM to eSIM once the latter was deleted.  

[satelitas]

When you say "disable" do you mean - delete?

[satelitas]

Problem is I deleted (!) Koodo eSIM

[hTideGnow]

hi @satelitas 

disable the Koodo's eSIM

then reboot phone and Reset network settings 

  Go to the sim manager page or settings -> cellular and make sure the PM is enabled and set as Primary (or Turn in this line is toggled on if iPhone)

you should be good then. Test both inbound and outbound calls 

[Phil_Adelphus]

@satelitas   You can open a ticket with customer service at the chat icon bottom right of this page, but if that doesn't work an alternative is to send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right of t his page, or tap your avatar to access Messages if you don't see an envelope.  Their hours are 9 a.m. to 10 p.m. eastern time.