@MarshaWood There is no one to talk to, of late you can only change to the plans that are shown under "change subscription" when you are logged in to your account, which aren't necessarily the same as those shown on the Shop page. For the most part the available plans are those more costly than the one you already have, although there are exceptions (I see a $30 plan when my current one is $34, but that's as low as it goes).
