Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Removed sim card to see if it would fix not reading sim card also reset phone no luck what else can I do
I am in Colombia I left my SIM card with a family member, But it is tough to bother every time I need a security code. I was thinking about an eSIM, I just bought a phone it is a (red Magic 9s pro) but I am not sure if it has that feature, I remember...
I am considering switching from Koodo to Public Mobile if I can get a better deal. I'm curious what the main differences are between the two. I understand that they both use Telus for coverage which is important for me.What are the main differences b...
I am upgrading my phone and would like to know if I can enter my eSIM into the new phone and delete from current phone
My data only have 250MB. The top-up bonus of 250MB has not been applied to my account. Please check. Thanks.
The system won’t take my European Visa card or the vanilla prepaid card I bought today in hope that it’ll fix the problem. It doesn’t even give me the option to switch payment methods. (Using the website via mobile browser)
I only have around 10 points, can i redeem now?
While I am outside Canada and USA, presumably calls to my number will automatically go to voicemail. Will I receive any notification that a voicemail message has been left?Thanks!
Suspended my account earlier and I am close to the 90 day dead day. I tried to login but unable to find where to pay. Please tell me where or how.
Hi there!I have 500 MINUTES INT'L LD BONUS & remaining 460 MINUTES INT'L LD BONUS to use, however, I cannot make a call to SLOVAK REPUBLIC neither UNITED KINGDOM- the call simply doesn't get through. I wonder is these EU countries are included in th...
Can I call Slovakia with international calling minutes? It was not on the list of countries, but Czech Republic and Poland are on the list.
I need to pay with vouchers as I cannot pay by card, but my local Telus shop does not sell them. Where can i buy them? Also, why can I not just set up a direct debit from my bank account? This is the most bizarre system…
Need to change credit card info
My dad's come from India and i've bought him a public mobile sim and a plan. The device isnt able to recognize the sim and nothing shows up. My Telus sim works on his phone though. Please help
Just signed up for public mobile last night. Using iPhone 14. Not able to make calls or send texts, can receive. Keep getting voice mail notifications although phone does not ring?
I dont see the option under payment to add funds , I would like to pay in advance
I have changed my phone number, Can I revert it back ?
I recently changed my wife's phone over to Public Mobile. But, I messed up and put in the wrong phone number when doing the esim activation. Techsupport helped me through this and she is now on Public Mobile. However, the problem created by puttin...
Hi Folks, Is the $30 plan different from the 90 day plan? When do I know when my data is all used up?
I am trying to get a new subscription and new sim card, but I can't get it done because it asks me for a promotion code
Hello,I recently purchased a plan from Public Mobile,, but unfortunately, IMessage does not work. What is the easiest way to fix this issue?Thanks
Hi Community,I wanted some help with my increased phone Bill (from $39 to $45) since last two months. I am trying to switch to a lesser costly plan (currently at $45).Can someone please help me switchover or do i have to cancel my subscription?Best
It says my account is locked when I try to log in even though I have the right email and password
Trying to transfer home phone number. Verification code was send but cannot send to home phone.
New account activation. I have completed it all but I was never told to change the Sim card. Should I do it now?
Your chat thing doesn't load any of its links and is honestly a really annoying loop. I am logged in why is it asking me to log in again with a link that does not load? Why do in have to post about this on a public forum?
Has anyone had issues with calls dropping or weak signal strength. This has never been an issue, but for the last few weeks I have had one to two bars for signal and my calls have been dropping. I also have had calls go straight to voicemail (these a...
Hello my credit card was expired and the autopayment failed (today Nov 13). Public sent a text message that the account was suspended and to make a payment. I logged in to the account online and updated the credit card information but there is no but...
Does any know how to change the PST charge? Thank you!
https://www.ontario.ca/page/home-community-care says "To contact Ontario Health atHome:call 310-2222 (no area code required)"It doesn't work with Public Mobile. I've raised a ticket
