Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good morning Community... I just received my Sim Card and my Samsung S10+ tells me that it does not support Voice Actions, could someone tell me what to do?
I'm on disability, very limited income and REQUIRE a phone by the govt and all other services to have a cell phone.Am I eligible for reduced fees?Thanks.Dan
Never got my sim card and got charged for a month
Wife opened account phone ###-###-#### a short time ago which is separate from mine and last week Google cancelled her email so we created a new one. We can not log in and change emails so ae unable to access he account . Have tried numerous ways bu...
Hello folks!Do I need to purchase an eSim first to change from a physical sim to an eSim?
HI, If i chnage my plan in the middle of the current cycle, can I get a credit for the new plan? How to charge the new plan? thank you for your help.
I created an additional account for my mother to use. My mom came and go and the sim card never arrived.I would like to be refunded for the month I got charged.
I accepted the new promotion sent to my phone, but my online account does not show the same subscription change. Is this normal?
Hi!I switched to this plan, so when I visit my family in the US, I don’t need to be worried about paying extra for data - but I just want to double check that it includes calls and texts sent and received while in the US. The description is clear abo...
My monthly cost increased. Is this because of the change to the old Rewards program.
Does PM offer roaming in puerto rico and Carribean. Going in a Carribean cruise in August.
I already have a prepaid plan and I don't have account . I tried to create new account but I can't link my phone number to the account.How I can find my account numberThank you
What Roaming options are available for Dominican Republic. Is it pay per use or flat fee. And what are the fees? ThanksAtul
Today my subscription was changed from $15 to $21 - unauthorized. It has been $15 for years. Unable to submit a ticket. Am I going to have to cancel PM? I have 3 household accounts and have been very happy up until today.
Hey, I’m brand new to PM (just moved back to Canada) and I’m planning a short week long trip to the US. I currently have the $29/month 40 GB plan but looks like it’s only for Canada.Any reason why I couldn’t switch plans to $34 plan with Canada/US da...
I’ve a OnePlus Open (android device) and I’ve tried everything, absolutely everything I could find( resetting network, phone, apn… everything) so I can be able to send and receive pictures especially from/to iPhones because I can send pictures to and...
I unsubscribed from my Public Mobile account on May 9. I was not able to remove my credit card info at that time. The system does not allow it.When I looked at my credit card statement I was charged again on the renewal date of June 6.Has this happe...
I can't get the access code that is being sent to the new number please
My card is about to expire so I am trying to update my payment info in my account. The fields to input card number, CVC, and expiry however do not allow me to type in them. Only the postal code field is live. What on earth? How do I update payment in...
and they won't let me pay the bill or change my payment when i try to it says sorry we are not able to process your payment at this time please try again later
You charged me with $22.05 the same as written on the original contract till last April 22, 2024. However, you charged $26.25 on May 22, 2024. But I've never asked you that I would change my plan. I cannot understand why this happened.
I am a current Public Mobile subscriber. Is there any way to change my subscription to one that says it is for new activations only.
Trying to port number and not able to receive texts to unlock full access?
Does anyone have the same issue?
I transfer my number several days ago,till now can't receive and send text.
I set up new phone plans for my parents a week ago. The new SIM cards came the other day, and I was setting up the accounts on Sunday. My mother's account went with no problems. When I tried to set up my father's account, we couldn't log into his Gma...
Terrible service for last few weeks. Many dropped calls at random intervals. I have experienced a new problem today. My phone was ringing. I couldn't get to the phone. After few rings, it should have gone to the voicemail but it didn't. Caller who wa...
Hi, I just referred my friend , and he is not able to send and receive SMS. Please have a look.
I look after paying my mom's phone.. need to change cred card info .. I can log into her account but I am not near her phone to get the security text .. how can I make the change without getting the security text code
