Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried to port my number, got a message unable to complete activation, get support. Support says I had to chose a new number because I was coming from Koodo. Now I can’t get back to change my option. How do I fix this? It already took payment!!!
So.. My kid went for a thanksgiving kayak trek up north, and made it less than an hour before her phone went into the drink. I tried to log into her account to order a replacement sim, but its sending a code to her phone.. which is on the bottom of t...
I am changing phones to a different model refurbished phone. (samsung s10+ to s23). I would also like to change my plan to support 5g. I am hoping that I can just transfer my sim card, if it fits and if it has survived a short sojourn in the toile...
My plan is good until 2nd week of November. I will be traveling to the US this week. Am I still able to use my phone as normal or do I need an add-on? If I do an add-on, am I restricted from using my normal amount of data?
I was transferring my number from Bell to PM. I got the message to port my number. But I missed installation of esim card. Now my service from Bell is cut off, but I can't log into PM account to download a esim card as i can't receive the code send t...
Hello , I am on a 5g plan I used to get speeds in the 100mbps now I only get between 0.49 mbps to. 1mbps I did reboot my device multiple times made sure I had the latest updates , I have not just changed plans I am on the same plan I had months ago w...
Hi,I am a new public mobile subscriber and was referred by a friend I used their referral code but it seems it did not get applied at the time of subscription. What is the best way to apply it now? ThanksD
I need to use my data today, however my data isn't working at all. I tried everything what the chat bot rcommand to do.
I would like to pay for my original subscription plan and how to do that ? After I called *611, they asked me to type the 4 digit PIN number, what's my PIN number and where can I find it ? Thanks! Urgent!
you took out of my account 2* pymts in sept.
My rewards have been there for six months, and they never become available. What should I do so that I can redeem my rewards?
When I call someone with an iPhone who does not have my contact saved, it displays under my number “Sarnia” but I don’t live there. It causes people to not answer my calls because they think that it is a scam call. I would like my outbound Caller Dis...
Hello as stated in the msg. I will want to change my number to another one but I an a little apprehensive that I will lose the referrals I have have accumulated over the years if I change the number. Can you please clarify and help me with this issue...
Do emoji reactions to text work between iOS and android?I just switched to PM and last night they appeared as separated text like « bob put a smiley face on hello bob »
HelloEvery thing was going well but now I can’t make or receive calls. I have turned phone many times, it is not in wifi only and it was working well before. I can’t seem to log a ticket as it says “Forbidden A1” every time in press the link. Thank...
I’ve been testing the PM network and have decided to go ahead and move my number from Bell. How do I move it to my current PM number/eSIM? Or do I need to cancel this account and start fresh?Thanks in advance.
Hello, I forgot my eversafe ID, could you please send it back to me? My electronic adress is xxxxxxxxxxxxxxxx@xxxxxxxxxxxx
I’m on step 6 and won’t activate. Can’t go back and when I ask for support it just runs in circles
I juat set up mu.public moblie account ans ported over my née number. I can't get text to come thru. I call call out thags all. What do i do?
On October 13th, I was charged $34.50 twice for a twice monthly charge request, I want you refund my money
Is there a reason why Public mobile tops out at 20mb/s data in Montreal?Generally it's 15-17mb/s....I just switched from Rogers and this is pathetic, I would always get over 70mb/s with Rogers LTE, does Public mobile just have really bad service in t...
Cellphone reception in my area and surroundings is very poor. I have installed a signal booster with a log periodic antenna on my roof and the signal amplifier and panel antenna inside my house. I have pointed the roof antenna in the direction of the...
I recently switched to the OnePlus fold and can't figure out how to send or receive photos or files from IPhone users
A family member purchased a subscription for me on October 1, using his referral code when opening the new account. He created the account on his desktop, adding the referral there, but then had to continue on the app to get an esim, pay and activat...
I put $15 US plan on phone (this morning) for $15, but I don't need text I need phone calls. Can I get it cancelled so I can pick the phone call option?
I put a US roaming plan on my account and I cannot make or receive phone calls. In Tuscon.
Hi Team,Am a new user, activated esim thru online, but am able to make calls but not able to receive the calls, looks the calls are receiving by another person, hope same number allocated to two different users, please let me know I can contact cust...
I have been awarded 500 International calling minutes as a Christmas bonus each of the past few years. They have not been used and I have many left. I just made a call to a 340 area code to call St. CROIX in the US Virgin Islands and it will not comp...
What does it cost to use your phone in Jamaica
I changed from Koodoo to Public. Followed all the instructions but never received an SMS. “Subscription not activated” says to contact a customer support agent ? When I go through Get Support it stops at a blank screen with a Telus url ? Any help ?
