Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent - please assist
I noticed I did not get $3 off worth of points under this new rewards program. I have been with Public for over 3 years. How can I get this corrected?
My bill was paid but they suspended my account
My subscription usage chart has been incorrect for more than 3 months now. The "minutes usage" section is ALWAYS stuck on "8 minutes used" and has been like this ever since I started using public mobile earlier this year. This is the same problem whe...
I have 14 gigs of data but when I’m not connected to wi-fi it won’t work. I have all apps in my cellular data menu turned on.Can anyone help me with this?
How do I register for a new subscription. Even though I have paid my public mobile bill it states my account is not active
Did everyone who just transitioned to Public Points from old rewards pay full price of their plan in 1st month?and then receive any referral points after renewal so the potential credits in 15 point allotments can then be applied to 2nd month going f...
Today i've had four calls "Call failed" in the middle of a conversation... I can dial fine.. I can speak for a few moments and then it gets disconnected with a "call fail" . and it's happened multiple times before.. not impressed... Any idea of a fix...
Hello, Based on my subscription, I was told that I would get a free SIM card. I paid $10 for the new sim card but have not received my discount/refund yet. Can you please help me with that.Thank you.
MY plan is Canada and US. There is no service in the US when i was working yesterday. I change my carrier 2days ago because i needed GPS in the US for work.
How do I change my 30 day subscription to a 90 day subscription?Is there an option to change Subscription length?
We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need you to confirm this number. But I have not received any commun...
Hi all, I just switched to public mobile plan $29/40gb LTE. It's net speed really bad. Always shows LTE or LTE+ network. But most of the time cannot even open the app. On my previous network speed was 40-60 mbs, now on PM download speed is 2 -5 mbs.A...
Does anyone else have a problem with data not being available? My data constantly turns on and off, on and off every couple of seconds, then stays off for minute or so then flashes on and off again. I think I'm having trouble using up my data because...
Ok I am on the New Rewards!!! Account #1 ResultsWill go from paying zero to:Pay $15 plus taxesPay $15 plus taxes$15 cashed in rewords (no taxes).3 month average will now cost me $10 a month and cost will increase with a continuous loss of referrals...
HI All, i don't think physical sim was free earlier. So, the promotion of free sim card is back!! So, both esim and physical sim are now free with activation
I have not yet unsubscribed to Koodos. Can I use my present SIM card instead of getting a new one?
Hi everyone, just wondering why my subscription is not working. I cannot make a call or text and I cannot receive a call. When I try a call it rings but I get the message "call failed". I greatly appreciate any help. Thanks!
I had a eror in the last step (after I chose a phone number), and there is a follow-up message " Something didn't go right while activating your subscription", is there anyway to solve this problem?
i ordered an e-sim card with a plan of 29 per month, but my phone does not accept e-sim cards!!!!! and I can even activate my account!!!!!! there is no one reply to our question in the live chat!!!! so disappointed!!! spend so much time dealing with ...
Dear Public Mobile Customer Support,I hope this message finds you well. I am writing to express my deep dissatisfaction with the recent changes introduced by the new Public Points program. Contrary to the promotional claims that the program would be ...
I want to cancel my account and have everything removed from my phone please
Hi,Activated my sim card yesterday, and I am not able to receive phone calls, and am unable to send or receive text messages. I can make calls.Thanks.
I keep getting an error code on my app account that I can't activate my subscription
I am on the Public plan that offers 50gb of data in both the US and Canada. I was just wondering if I have to turn on roaming during my time in the US and if turning it on won't cause additional charges. Thanks.
Got text to transfer authorization from Virgin Mobile. Said YES to transfer, 24 hours later, the transfer has not taken place. Called Virgin and they said to Public Mobile to send a 2nd request
Hello all,I purchased 1000 UK Long distance minutes over 24 hours ago to call a UK Bank (03457 212 212) however when I call the number I get the automated Public Mobile message saying I do not have enough minutes for the call. I have tried adding +44...
I just checked my plan data usage to see if I am close to using up my monthly amount so that I can TRY to use SOME of my Loyalty "GIFT" (for being forced to change to the new, worse point system) of 240G before the 150 day time limit expires and my "...
@CS_Agent I recently ported a number but received this text:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone...
