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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25989 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 37838 Views
  • 185 replies
  • 29 Bravos

Resolved! Purchased 3GB Data Addon & Shows 31 Days Left

I just purchased 3GB of Data as an 'Add On'.When I browse my Overview Screen it says for the 3GB of data there are 31 days left.What does this mean? Do I have to use the 3GB within 31 days?Thanks

Muskie999 by • Good Citizen / Bon Citoyen
  • 660 Views
  • 5 replies
  • 0 Bravos

Resolved! Request a physical sim

I just subscriped to Public Mobile about 3 days ago. My e-sim has stopped working. So i would like to go to Telus and pick up a physical sim at Markville Mall Markham.

Ptang1 by • Great Neighbour / Super Voisin
  • 349 Views
  • 1 replies
  • 0 Bravos

Friend didnt get referral

Hello,Noticed from other threads that this is a recurring problem. My friend just started activating a phone number with publicmobile and entered my referral code but she didnt receive no $10. Tried creating a ticket but the site just says 404, nothi...

lasagnae by • Good Citizen / Bon Citoyen
  • 811 Views
  • 8 replies
  • 0 Bravos

Resolved! Cañada - U.S. plan

I purchased the Canada - U.S. plans for our travels for our 2 phones and they are TERRIBLE unless you are in a city. They don’t work at all so far in most of the areas that we have been in. (North Carolina, Tennessee, Pennsylvania).  Iphone 13mini & ...

JRDS by • Great Neighbour / Super Voisin
  • 731 Views
  • 8 replies
  • 1 Bravos

Voicemail

I used some links given to me from the personal one on one tech support to try to get my voicemail to come on, now after 10 rings it goes to someone else's voicemail?

Phil123123 by • Good Citizen / Bon Citoyen
  • 399 Views
  • 4 replies
  • 0 Bravos

Resolved! My phone # was given to someone else

the phone number which I have been using for the past 2 years apparently has someone else using it right now. My mom called me and told me that someone else keeps answering my phone, and after some checking myself, i no longer get phone number verifi...

zachbr by • Good Citizen / Bon Citoyen
  • 1703 Views
  • 11 replies
  • 2 Bravos

Voicemail

I tried some links person one on one tech support gave me to try to get my voicemail to answer after 4 rings instead of 10 but nothing worked.  Now I can't get my voice mail to come on at all.

Phil123123 by • Good Citizen / Bon Citoyen
  • 310 Views
  • 2 replies
  • 0 Bravos

Put in wrong phone number when I tried to transfer phone number

When I tried to put in the number I want to transfer, I misclicked and put one wrong number. Now my phone number is some strangers and I cannot verify and sign into my eversafe id. I want an agent to allow me to change the transfer number that I mis ...

bhawana by • Great Neighbour / Super Voisin
  • 549 Views
  • 4 replies
  • 1 Bravos

No SIM

Upgrade phone put my old sim in phones says no SIM put it back on the old phone N SIM what da ?

Roarcam22 by • Great Neighbour / Super Voisin
  • 377 Views
  • 4 replies
  • 0 Bravos

Service NEVER works.

When I need my phone, I can never use it. My phone will say connected but internet, calls and texts won’t go through. It’s not a phone issue, not a payment issue just public mobile is a scam and doesn’t work. Why am I paying for a service I cannot us...

Alyssawolfee by • Great Neighbour / Super Voisin
  • 683 Views
  • 6 replies
  • 1 Bravos

Resolved! legacy customer from 30 to 90 days plan, rewards missing

Good evening guys, I need some help here!I have been with PM for 4 years and just changed my plan from 30 days to 90 days, they only applied auto pay $2, loyalty $3 and referral rewards $8 for 1 months rather than 3 months. correctly me if i'm wrong,...

angieh21 by • Great Neighbour / Super Voisin
  • 520 Views
  • 3 replies
  • 1 Bravos

Resolved! does this site always suck?

The only thing that seems to work is the sign in....Cannot access my info...Cannot submit a ticket error code xxx or 404site sucks

formostsecure by • Great Neighbour / Super Voisin
  • 335 Views
  • 2 replies
  • 1 Bravos

Resolved! I can't sign in

I can't sign into my account - because Public is texting the verification code to the number that they screwed up the port for. I reached out for support. They then told me a completely different phone number and stopped replying. So am I screwed? Or...

Carterb by • Good Citizen / Bon Citoyen
  • 839 Views
  • 9 replies
  • 1 Bravos

Resolved! transporting number to public mobile

Hello, I have been waiting two weeks now for my number to be transported over to public mobile. Please send a new request to virgin so I can use my phone fully again. If this does not happen in the next bit, I will ask for some money back due to the ...

BobSmith by • Great Neighbour / Super Voisin
  • 334 Views
  • 2 replies
  • 0 Bravos

Resolved! Help with set up bill +

Good day.. I have paid for the $50 USA plan along with a SIM.. SIM still not here, Can I somehow go with the electronic SIM or is it too late?   Q2... I somehow had a typo in my first name "Petrr"   should have been PETER..  Can you fix as I cannot f...

Mob16 by • Great Neighbour / Super Voisin
  • 756 Views
  • 4 replies
  • 1 Bravos

Resolved! reactivate account

Hello, my father is 77 and not phone savvy, we recently discovered his phone wasn't working, come to find out he had received a text 2 months ago from public mobile about payments and service disruption. I had him setup on auto pay for years so I'm n...

Wardo by • Great Neighbour / Super Voisin
  • 766 Views
  • 6 replies
  • 1 Bravos

Port phone # to Rogers unsuccessful

Port phone # to Rogers unsuccessfulCan I contact anybody to transfer the phone number to Rogers; for 2 month paying 2 billsRogers did his part; received SMS but not received SMS from Punlic mobile; Telus decline transfer and gave me a phone number fr...

Ben68 by • Great Neighbour / Super Voisin
  • 867 Views
  • 10 replies
  • 1 Bravos

Resolved! I transferred my number but today it changed.

I came from Virgin Mobile, I transferred my number a while ago and now it changed to something else with a text from Public saying it didn’t work. 

Karlos1 by • Great Neighbour / Super Voisin
  • 438 Views
  • 3 replies
  • 1 Bravos

Resolved! eSIM not installed

After selecting the new phone no. in the app, it shows the following message in the Step 6 of 6: Activate"Something didn't go right while installing your eSIM. Click below to retry"No retry button, only Get Support. Tried multiple time still the same...

Lawrence725 by • Great Neighbour / Super Voisin
  • 677 Views
  • 4 replies
  • 1 Bravos

SMS not receiving

Sending works but I am unable to receive SMS. Phone: Oppo Find X5 Pro (Android)Tried rebooting phone, to no avail.Had been receiving texts two days ago.

BennyM by • Good Citizen / Bon Citoyen
  • 895 Views
  • 10 replies
  • 0 Bravos

Resolved! Port out unsuccessful

Hi Technical Support Team,Can someone help me as soon as possible for my port in process? I recently transferred my number from Bell to Public mobile on October 21, but the port in seems unsuccessful and I am current paying two bills. I also called B...

Jingweny by • Great Neighbour / Super Voisin
  • 637 Views
  • 6 replies
  • 0 Bravos

Resolved! Change of physical address

I just subscribed to public mobile the address they are mailing my SIM card to is incorrect. When I try to sign in to the app it shows the activation page and I can’t get around it to change my address what do I do 

marc4vicky4 by • Great Neighbour / Super Voisin
  • 463 Views
  • 3 replies
  • 0 Bravos

New SIM needed

I need another SIM for my daughter, which I want to order, but the delivery address I put shows an invalid address. I changed my home three months ago and tried to change the address in my profile, but it showed an invalid address. How do I change it...

MSKHAN by • Great Neighbour / Super Voisin
  • 509 Views
  • 6 replies
  • 0 Bravos

need help emergently.

Hi, guysSince last night, I tried to transfer my koodo number to public mobile. In koodo side, I got SMS and my service closed. However, in public mobile, I still don't get transferred number completed. It has been 14 hours already. I don't know who ...

Panait by • Great Neighbour / Super Voisin
  • 335 Views
  • 2 replies
  • 0 Bravos
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