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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not receiving phone calls, and unable to send or receive text messages.

Hi,Activated my sim card yesterday, and I am not able to receive phone calls, and am unable to send or receive text messages. I can make calls.Thanks.

can't activate my subscription

I keep getting an error code on my app account that I can't activate my subscription

Resolved! Data Roaming in the US

I am on the Public plan that offers 50gb of data in both the US and Canada. I was just wondering if I have to turn on roaming during my time in the US and if turning it on won't cause additional charges. Thanks.

Can’t transfer over

Got text to transfer authorization from Virgin Mobile. Said YES to transfer, 24 hours later, the transfer has not taken place. Called Virgin and they said to Public Mobile to send a 2nd request

Resolved! I Purchased 1000 UK Long Distance Minutes over 24 Hours Ago But Not Working

Hello all,I purchased 1000 UK Long distance minutes over 24 hours ago to call a UK Bank (03457 212 212) however when I call the number I get the automated Public Mobile message saying I do not have enough minutes for the call. I have tried adding +44...

Data being used from add-ons before main plan data used up.

I just checked my plan data usage to see if I am close to using up my monthly amount so that I can TRY to use SOME of my Loyalty "GIFT" (for being forced to change to the new, worse point system) of 240G before the 150 day time limit expires and my "...

Porting number

@CS_Agent I recently ported a number but received this text:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone...

Service

Account is active. Fees are paid for 90 days. Phone number is shown. The SIM card is not registered and the phone number has not been ported

Logging in

When trying to log in to Community, and to My Account, why do I always have to request a new code to be texted to my phone, multiple times before I receive any code?

Resolved! Overcharged for 1GB of data

I noticed I had ran out of data and needed some more quicky, so I texted YES1 to the number that generates when you've run out of data. It explicitly said I would be getting 1GB of data for 15. But when I checked my account, I had been overcharged tw...

Change my plan

I didn't explain enough in my last post. I had the $25 plan for about 4 years. With rewards the price dropped to $19.21 with tax. Now I'm paying $25 plus tax again. Over the years I was given add-ons amounting to 7 gigs of data and a total of 1500 in...

Activating sim

I need a live person to help me the sim card you sent me wont activate and your customer service sucks too confusing

Traveling

Hello, can i use youre sims in other countries? Going for travel to sweden

Login problem

fadfadsfds

Plans

My husband has a plan for $6.90 I would like this plan

Resolved! No option to make a payment by credit card on my account

I forgot to update my credit card on my account, therefore i woke to no service as my account, i changed my card and then there is no option to make a credit card payment on my account, only to redeem a voucher...when i dial *611, it asks for a pin ...

plan

Hello,I have changed to $29 for 40G on 4G network plan in my account and effective on renewal date(Today).But I saw it still charged me $34 for 50G on 5G network as previous one.Could you please check it and let me know why this happen and what you c...

Suspended but enough in available balance

My service is suspended but there is enough in my available balance to cover it I need this fixed ASAP I'm furious every single month there's an issue to renew when I'm on auto pay and have money on my balance tries to make me make a credit card paym...

Why is this month’s subscription fee increased?

I want to know what the increase is for.

Hawaii coverage

I know I have us calling and roaming / text dose that include Hawaii. My wife and I are in Hawaii June 1- June 9Please advise guido

email received from public mobile about account

has anyone else received an email like this? My account is in good standing. I replied to the email telling them they are in error, just in case anyone is on the other end there. It looks real but i've never ever ever had an email so thought I'd s...

Resolved! Porting failed

@CS_Agent ported from fido a few hours ago and confirmed with my carrier via text I wanted to port.I did a direct esim port with public mobile. My fido sim no longer works now and the esim is setting up with public mobile. It's been a few hours and i...

Hi I can’t receive any calls and texts

Hi I can’t receive any calls and when I try to log into my app, it requires me to enter verify code by receiving on the phone, which I can’t receive so I’m stuck, unable to reach the customer service …

Re $40 plan CANADA /US

Hi, im really confused by something. The $40 plan says it includes talk text data in Canada and the US. Why are people having to buy $20 of data in the US for 10 days if its suppisedly included ? Ive tried submitting a ticket to ask this, but aft...

Add-Ons

Will I lose my Promo and Holiday Gift Add-Ons if I switch plans?

New phone plans and eSIM.

I’m interested in buying a new Public Mobile plan that advertises a free eSIM. My iPhone 8 does not have eSIM capability.Would this affect my purchase of the plan in any way? I assume I’d be able to buy the same plan but with a regular SIM card. Does...

Receiving calls and text doesn't work on newly transferred public mobile plan

Hi, I just newly transferred my mother's phone number from rogers to public mobile. However, there is an issue where she cannot receive calls or text from other people. She is able to call others but she can't text. Another problem is that she can't ...

Esim not accepted

Just started a new account for my son. His phone IS compatible with esim. While on the last step of activation the esim that was JUST PURCHASED is NOT accepted

Resolved! stuck in registration

I am a new customer, I paid, and chose esim, but my phone is not compatible. the screen is stuck and it says to contact an agent. I did purchase a physical sim just in case, how do i get unstuck?

Charged twice

Hello I was charged twice. Once on my old credit card and again and my new credit card. I changed my payment information days before the payment date. But I was still charged twice. Both charges are posted on my credit card account.

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