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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Avaliable funds

I want to add funds to my account from my Mastercard that is compatible. I just want to send money to my avaliable funds how do I do that.

Need PUK and Can't get into account

My daughter needs a PUK to unlock her SIM card. However, I am not able to log into her account to contact customer service because when I enter her email and password it asks for a verification code that's been sent to her phone number. However, sinc...

the loyalty rewards gone

Why are the loyalty rewards gone?

Unfinished number transfer

I initiated the number transfer and it seems stuck in progress. My phone still works on old provider except outgoing text.on mobile all I can do is outgoing calls.received a sms 48 hours ago and confirmed transfer . Received a message from public 20 ...

Out of Minutes???

This is the second time that I can't make a call because I'm supposedly out of Minutes on an unlimited plan... Last time they had to reset my account... Could any agent weigh in and help? I can't make a call because I'm supposedly out of minutes on m...

New Payment Method

Hello, for some reason it won’t let me update my payment information.When I input my new card number it says something like “sorry we’re not able to process that, try again later”. Been getting that message for a week or two. likely just a technical ...

iMessage waiting for activation for MMS messaging

my husband and I both switched to PM within an hour of each other. His phone is working fine. Mine will not send or receive messages from my phone number: waiting for activation. How long does this take and how can I fix it

Unable to cancel a number

I want to cancel a service I am getting billed for but don't actually have that line with me .Need help to cancel the line .Have tried contacting many times but did not receive any response.

Reset password not accepted by eversafe

I successfully reset password multiple times when eversafe login verification reject the new password to my existing subscription acct. I have no choice but to create a new id to this community to as customer support agent for assistance to remedy th...

Scamming data

How can I possibly be using almost 1 GB of data when I am sleeping at 1 in the morning? There is no way my data usage went shy high in the early morning data. I can see by other comments you are aware of the situation so why haven't you fixed the...

Login

I was trying to login to my account now, and it’s saying forbidden Ai. Why

Can't send or receive SMS on iphone 14 pro

Hi @CS_Agent, I recently transferred my number from Fido to PublicMobile, however, I am unable to send or receive any SMS text from my phone. Can you please offer some help?Thanks!Additional information1. It has been 12+ hours since the transfer.2. P...

Resolved! Public Mobile eSIM is not updating to the number I ported it to

Hello,See the following:ThanksHelen

Resolved! Cannot receive/send text

Hi,Can anyone help me. I just changed my sim from Virgin Mobile to Public Mobile today. Somehow after transferring to the new sim (Public Mobile) I'm not able to receive and send text messages but I'm able to receive/make phone calls. I already calle...

I can send MMS but I can't receive MMS

I am already aware of the changes since Feb 2024 that causes some older phones to no longer be supported for MMS and required APN updates to resolve. My situation is still as follows.I can send and receive regular text messagesI can send picture and...

Subscription Not Activating

Hi, I just created an account and tried to subscribe but I got a message that said subscription not activated. I would like to port my number. Quinn

Re: Beware !!!!

@Mekmobile use the little orange bubble on lower right side of this page to start process of Customer Support. Let them know how you feel as we all share your feelings too.

Why am I not getting decent service in my area.

Hello,I have been a loyal customer for years with public mobile and never had any connectivity issues until the last few months. I am having some real problem when I am on a phone call with anyone. When I'm just sitting still in my home and talking ...

@CS_Agent

please help. No service. Tried resetting- didn’t work. Tried adding new SIM card instead of eSIM. Still nothing. Sent in service ticket. No response. No service for 2 days. Please help. Thanks

changing plans

If I change my plan, do I loose my international and US long distance min that were rewards?

"CONFIRM YOUR IDENTITY" code sent to a phone that won't receive text

Not only can I not complete my Public Mobile transfer to a new phone, I can't even complete my log-in to my account on the computer as it keeps sending a six digit code to a phone that won't see it.

Resolved! Stuck verifying number

I transferred my number about a week ago and ever since I can’t receive text messages. Under iMessages it is just stuck verifying my phone number.

Resolved! Failed number porting

Hi,I just subscribed to PM and wanted to port in my number. Unfortunately, something went wrong, probably we entered wrong account number from the old operator and now the porting is pending since 2 days.Is there any way to correct the data and move...

Resolved! Is Public Points worth it?

Hello!I dont use 'referals' or 'community' so is there any point to switching to points? I like getting money off every month automatically. Does this point system do that? If I am just using the most basic plan, am i going to get more money back the...

Is there anyway to get loyalty points?

i used to get a few dollars off my bill each month and that's why i stayed. Is there anyway to still get that for loyal customers or are you done with it?

sending pictures/images to cell phones except i-phones.

Hello everyone, I have lost the ability to send pictures/images to any other phone except an i-phone. I have tried switching sim cards to newer phone, updated my phone, and still have this issue. Could this be a phone plan issue. I'm on a 3G plan.Tha...

US talk and text add on

I recently purchased a 15 day US talk and text add on. I was able to make and receive phone calls in the greater Detroit metro area but was unable to do so as I traveled north to Oscoda, Michigan. The texting feature worked well but the telephone fe...

Problem in sending and receiving texts

I can't send/receive texts. I inserted a new/activated sim card and ported my phone number yesterday. Everything is fine except sending/receiving texts. My phone is Samsung S23FE edted by computergeek541: changed label, unrelated to Community cat...

Cannot log into account - email address changed on me.

Hi,I have a catch 22 problem. I cannot log into my public mobile account any more. I forgot my password, and to change it I need to have an email sent to me. The problem is that the email address I have on file is no longer in service. Mail.com deact...

Resolved! Apple ID / iMessage registration

I am a new customer. I brought my phone number from fonus mobile. I can use my phone number for calling and network but cannot use texting. I cannot register my PM number to apple id and imessage. What can I do for it?

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