mailing address for SIM card

[RobL70]

It has been more than a week since I requested and paid for a SIM card for my Galaxy 8 phone, but so far nothing has arrived. I have moved since my last contact with Public Mobile so my mailing address has changed and I am wondering if the SIM card was sent to my old address which is no longer viable. How do I find out this information?

[Dunkman]

@RobL70 

Which date did you order your SIM card?  Starting back on Jan 2, Public mobile supposedly return back to using Canada Post for delivery.  Prior to Jan 2, Public mobile was using different couriers like UPS, Purlator, etc.  during the Canada post strike. 

As mentioned, the SIM card will go to whatever address you initially put in.  It can take up to 10 business days for SIM card to arrive.  Sometimes longer depending on location.  

[Phil_Adelphus]

@RobL70  The sim card would have been sent to whatever address you supplied when you signed up.  Did you not arrange with Canada Post to have your mail forwarded?  Sims are back to being sent by Canada Post and PM usually advise to give it 10 business days, so you're not quite there yet.  They are also known to take a lot longer and consider also that Canada Post is still catching up after the strike.  If you're in a hurry  your best bet might be to get one from a corporate Telus/Koodo store in person ($10) or order from Amazon ($4.99) but ask customer support using this link and see if they will credit you if you do that. You can also bring up the address change issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[eddieO]

@RobL70 when ordering SIM cards directly from Public Mobile it can 2 to 3 weeks to arrive. You should contact a support agent to see what options you might have, some have said that they pick up a SIM card at a Telus/Koodo or Mobile Klinik store and Public Mobile has credited them for the original purchase, but best to discuss with an agent.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)