Sims card did not arrive in mail

[Joehealey]

I asked for another sims card for a second phone for my wife but did not receive the card in the mail?

I signed her up for the $29 10gb plan but no sims card arrived?

[Joehealey]

Thanks will do that or might get a new phone and get esims

[hTideGnow]

hi @Joehealey 

then ask them to let you pick up a sim card in the closest Telus or Koodo store.  Canada Post strike really screwed up the mail

[Joehealey]

I asked for it over a month ago.

[hTideGnow]

hi @Joehealey 

when you placed the order?  Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can  submit by direct message using your wife Community account:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one