Deleted eSIM - number not working

[AntonPotzi]

My friend wants to login to his account, but can't get in due to it asking first for code to be sent to email. Then, once that goes thru, wants a 6 digit code from phone number, the number he is unable to use 

[computergeek541]

self solution removed

[hTideGnow]

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@AntonPotzi wrote:

How to contact them? Since when I message, it keeps sending me options that don’t help me 

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hi @AntonPotzi 

this  is the easy way to submit ticket

submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[AntonPotzi]

How to contact them? Since when I message, it keeps sending me options that don’t help me 

[hTideGnow]

hi @AntonPotzi 

Just message support agent.  This is a common issue, but support can sort it out

[AntonPotzi]

I have been waiting for a text message off his phone, but has not received anything, so is unable to login to the account

[hTideGnow]

hi @AntonPotzi 

your friend has active service with PM at this time?  the code should sent to his number, what you meant by his number is unable to use?  does he know his voicemail pin? he can click Didn't receive code and select send via voicemail, then wait an hour and call his number from another phone to retreive the voiemail

if that does not help , he can ask support to help.  He can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage