Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am a long time PM customer who is still on the old reward system. I have $5 off each month's bill with my loyalty reward and I don't want to lose it. The new black friday deal seem very good but it offers a $1.7/month in reward points, which is th...
Hi, Can some one be able to help with access to account for one of my phone? I do not think eversafe was activated for that account and I do not see an option to get OTA code in registered email. Please advise.ThanksJay
Hello lovely community! I have a theoretical question for you all... What would happen if your monthly legacy rewards discount is greater than the monthly cost of your plan?
I still have the old loyalty pay discounts on my current plan as well as the $2 auto pay discount. If I change to one of the current Black Friday plans, will I lose these discounts?
I purchased a plan this morning, i need to cancel the esim and change it to the esim i had to purchase. Anyone know how i can do this? I just found out Samsung has my phone blocked from using esim on it.
Hi,I need to know how to permanently disable 2 factor authentication or at minimum have more than one phone number registered for it. Because if I lose SIM card how can I login for replacement or support if I don't have access to mu phone number anym...
why cant PM take my credit card info for my second phone number?
Hey Community and PM,Imessage stopped working all of a sudden on my iPhone SE. I did all the resets, no luck. Finally got a new phone thinking the was the problem. Put the SIM card into the new iPhone 12 and it said, Imessage cannot activate with sim...
Ported # from virgin to PM a couple of days ago. It appears that both the ESIM from PM and the SIM from Virgin are still active? Depending on the provider that phones or texts me, you get either Virgin or PM sharing the same phone number. I tried to ...
Can someone please confirm. When I pay my December 5 bill by autopay, does that cover the month of December or January?
I purchased a 15-day USA phone/data Add-On on November 7 without problem. I needed to renew it today and was able to add the $30 to my account and the system appears to process the $30 purchase. However, when I then look at my account, the $30 is sti...
I've been paying my public mobile service for the past 5 years on the same card and I'm suppose to be getting 2% cash back for recurring bill payements. I have auto-pay on, its billed on the same date each month. I called my bank and they said that i...
I just setup my account. I am only getting 3G for mobile data. Rogers phone same location getting 5G. My phone is capable of 5G and would get it on previous provider. I also noticed that even though I am only getting 3G it is using data from my 4...
why my SIM card has not arrived yet? I ordered it at 26 October 2023.
I received a sim today and it's service activation failed now i am unable to do anything it just shows contact support but unable to reach any customer service representative.Can anyone help?
I just changed my plan and I lost all my rewards Why?
finally got a response but they ere unable to resolve the issueThought I'd try to sign in again but still having trouble viewing my account and seem to have lost all my community badges etc.
How long have you been here? Did you port over a number? Does that voicemail you're checking actually belong to the old provider.
Should I choose to upgrade my subscription,a) Will any rewards applied to my subscription still be there?b) Will the two $2 discounts still apply every month?
I’ve been going in loops through the bot chat and it always takes me to a ticket pages that’s been “404 not found” for days already. Where is the customer support number or how do I get someone to reach out to me?!
How do I cancel my services if I never activated my phone
I have not received my SIM card for 7days
I went to make a payment and my account has asked me to “continue to complete my plan” as if I’m a new customer. I still have partial service (texts) but I can’t get to the payment menu. I’ve been with them for 3 years.
Hello, my son's phone was lost on 20th July ,and we have received debits on the plan subscription every 21st of the month as per billing cycle. He is on the $25 / month plan.So there has been no usage from 21st July and have received debits with GST/...
Hi,My friend wants to join public mobile and I will give them my PM referral code.But he wants to transfer his existing phone number after.If he joins PM using my referral code while getting a new phone number he should get a $10 credit and I should ...
If I signed up for a monthly yesterday but cancel it today, do I get any of the monthly fee back? other providers only charge you the days you used the service so want to make sure Public does the same.
I have a PM plan. I can see this plan on the web, it doesn't say for new activations only. But I can't see it in the app and it won't let me change to this plan on the web:https://subscribe.publicmobile.ca/en/bc/activation/plans/50GB-5Gspeed8Any idea...
I just changed my current plan to the 5G 20GB for $34 plan for my next billing cycle. And I just redeemed 45 points I accumulated in my reward account for $45. I wonder will I still be able to get the promised $1.75/month reward points since I'm not ...
tried to activate online with an EM however, they did not send me a QR code with the EM. The EM is failing during activation, and when I try to log tickets through Support, it is making me re-sign into my account, and then just loading me to a blank ...
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