New activation / New SIM

[ZZ5]

Hi, just got a new SIM for phone, app indicates it's sending six digit code to phone but never arrives.  SIM1 says number is unknown.  Everything else indicates registration is OK, acct appears to be active.  Any ideas?  Thanks.

[ZZ5]

Hi, this is a new SIM in a new phone.

[BKNS27]

@ZZ5 

Do you have the old SIM in your phone?

Is your previous carrier account still active?

[ZZ5]

Thx, I've just reached out to them.

[Chalupa_Batman]

CS Agent it is. Good luck fixing the issue with them.

[ZZ5]

Thx for quick response; the only option I see is to resend code.

[Chalupa_Batman]

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@ZZ5 wrote:

Hi, just got a new SIM for phone, app indicates it's sending six digit code to phone but never arrives.  SIM1 says number is unknown.  Everything else indicates registration is OK, acct appears to be active.  Any ideas?  Thanks.

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Hey @ZZ5 

There should be an option there that says... "Didn't get code?" Try clicking on that and have it sent to your email. If the "Send to your email" is not an option, then create a ticket with a CS Agent to fix it.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage