4 weeks ago
- last edited
4 weeks ago
by
computergeek541
Hi, just got a new SIM for phone, app indicates it's sending six digit code to phone but never arrives. SIM1 says number is unknown. Everything else indicates registration is OK, acct appears to be active. Any ideas? Thanks.
4 weeks ago
Hi, this is a new SIM in a new phone.
4 weeks ago
4 weeks ago
Thx, I've just reached out to them.
4 weeks ago
CS Agent it is. Good luck fixing the issue with them.
4 weeks ago
Thx for quick response; the only option I see is to resend code.
4 weeks ago - last edited 4 weeks ago
@ZZ5 wrote:Hi, just got a new SIM for phone, app indicates it's sending six digit code to phone but never arrives. SIM1 says number is unknown. Everything else indicates registration is OK, acct appears to be active. Any ideas? Thanks.
Hey @ZZ5
There should be an option there that says... "Didn't get code?" Try clicking on that and have it sent to your email. If the "Send to your email" is not an option, then create a ticket with a CS Agent to fix it.
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage