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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1060 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29867 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41672 Views
  • 185 replies
  • 29 Bravos

SPAM CALLS AND MESSAGE

How to report /stop receiving calls and messages Anyone can help please,thank you

Jackall by Great Neighbour / Super Voisin
  • 335 Views
  • 7 replies
  • 2 Bravos

updating payment information

hi! i just need to update my payment information, however, when i go into my account to the payment section & enter my new credit card information the website tells me it is not able to do this. What do i do now, dont you want my money?? thanks!!

Honor Magic 6 pro compatibilty?

Hello all I have search’s and not found any information on this phones ability to work on the Public mobile 5g network.  Could someone please see details and confirm. thanks  

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learjet23a by Great Neighbour / Super Voisin
  • 200 Views
  • 2 replies
  • 0 Bravos

Locating lost phone with SIM card?

My daughter lost her phone and I am wondering if there is a way to get a last known location based on the SIM card?I'm unable to log into her google account to do find my phone because the phone itself is the 2fa. I should I have put my own phone as ...

LiamHJ by Great Neighbour / Super Voisin
  • 306 Views
  • 6 replies
  • 0 Bravos

Issues With eSIM

Hi, I just signed up for Public Mobile yesterday with an eSIM but am having issues. It works for a while but sometimes when I go to text, I get the message "Please insert a SIM card to continue.When I restart my phone, I can send texts again but afte...

SilverKat by Great Neighbour / Super Voisin
  • 196 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan costs

Hello. My 80 year old mum has the 1gig $25 plan. I've noticed the plan now is $19 but when I go to switch subscription it does not offer it. Is this for new customers?. Do I cancel her plan and start from scratch?. Very perplexed with telus yet again...

Westcoast123 by Good Citizen / Bon Citoyen
  • 286 Views
  • 5 replies
  • 0 Bravos

Payment receipts are missing

I need the recent 3 or 4 payment receipts. I successfully downloaded the latest receipt that is available. No problem.However, no previous receipts are shown on that page. It is a list of receipts that contains only a single record. But there were pr...

nickynamey by Great Neighbour / Super Voisin
  • 138 Views
  • 3 replies
  • 0 Bravos

Port number

I Port my number. But it showing different new number.  

Nimy by Great Neighbour / Super Voisin
  • 114 Views
  • 2 replies
  • 0 Bravos

Using an old simcard

While trying to set up my account, they're asking for my SIM card #, they're expecting 19 digits but mine has 28. Am I going to have to order a new one to be compatible with public mobile? If so, am I able to carry my current number forward?

DJangula by Great Neighbour / Super Voisin
  • 202 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot make calls to the US

I am a new subscriber to PM. All calls to a US numbers do not go through. I get radio silence, no ringback. This happens with calls when I am in the US and within Canada.

timwood by Good Citizen / Bon Citoyen
  • 588 Views
  • 22 replies
  • 0 Bravos

New number

Hi when I register my account I got to pick new number, I guess I use up all my tries to pick a new number. Now do I have to wait till next month so I get to pick a new phone number.

Bubbar002 by Good Citizen / Bon Citoyen
  • 468 Views
  • 12 replies
  • 0 Bravos

Unknown number

I lost minutes to the number647 580 4001 which I did not make . How do I get back my minutes?

Ludi by Great Neighbour / Super Voisin
  • 172 Views
  • 5 replies
  • 0 Bravos

Esim problem

Activated esim. But not getting calls or messages. Also not getting otp. Only got mobile data. Please solve the issue.

Nimy by Great Neighbour / Super Voisin
  • 138 Views
  • 4 replies
  • 0 Bravos

Change of email address

Good day!I received my SIM card however cannot log into my account as I no longer have access to the email I used initially.Can I reset my email address?Thanks.

JoseeHamelin by Great Neighbour / Super Voisin
  • 155 Views
  • 3 replies
  • 0 Bravos

Resolved! referred a friend

I referred a friend and he forgot to enter my code. Can this be corrected?

RW62 by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 0 Bravos

Resolved! PM Customer. Change cell phone #. Help pls!

Existing PM Customer. Need 2 change cell phone #. Get Help feature says: At My Account. Goto Account. Change Phone Number. Select Province & city. Select new phone #. Save Changes. Help pls! Unable to find this feature.With your help, when the cell p...

Phone78change by Great Neighbour / Super Voisin
  • 147 Views
  • 2 replies
  • 0 Bravos

Eversafe ID...

How do I contact the Eversafe ID people directly?I am really tired of registering my computer as a "trusted device" only to have Eversafe demand that I receive and enter a 6-digit verification code EVERY SINGLE TIME I log on. Even my banks don't dema...

Robert_O by Good Citizen / Bon Citoyen
  • 228 Views
  • 5 replies
  • 0 Bravos

Trouble With Phone Transfer

Hi there I just signed up for a plan. I opted for an esim. After inputting my previous carriers account number the Public Mobile App put me into a login loop asking me to verify my account. However, to verify my account it would send a text to my pho...

Pam123410 by Great Neighbour / Super Voisin
  • 159 Views
  • 2 replies
  • 0 Bravos

$15 dollar plan

Hello, I got an offer to switch my plan and decided to do so for a few months. Now the $15 plan I've had for years isn't on the website anymore. Is there a way to get the plan back, otherwise I'll end up switching service providers as I only need tex...

fynn_soop by Great Neighbour / Super Voisin
  • 310 Views
  • 5 replies
  • 1 Bravos

Resolved! Texts missing in Usage History

Hi. I searched the Community and no clear answer for this. Under what circumstances or conditions will texts (incoming & outgoing) NOT show up in my Usage History? I made sure the filter’s date range included the dates of the texts I was looking for....

Bacsi by Good Citizen / Bon Citoyen
  • 243 Views
  • 3 replies
  • 0 Bravos

Changing from esim

Hi, I used to use esim but today I got my physical sim card. I turned off my eSIM and inserted the sim into my iPhone 13 pro and turned it on but it doesn’t work. Do I need to activate it somehow? My second question is, does the sim work on dummy pho...

shay1942 by Good Citizen / Bon Citoyen
  • 196 Views
  • 3 replies
  • 0 Bravos

Unsubscribed Add on Data Usage

I've come upon an unusual issue with Mobile data being deducted from my 4GB data add on (non-expiring). I have plan data, a 1 GB Data add on (non-expiring) that has 173mb remaining, a 2GB monthly recurring add on and the 4GB add on that now has 3.99%...

RavingRaven by Model Citizen / Citoyen Modèle
  • 219 Views
  • 5 replies
  • 1 Bravos
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