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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Need you to send second request to Rogers to transfer number

Rogers did not receive my approval for my transfer request and need Public Mobile to resend it.

Old Public Mobile SIM card doesn't work

Hello,I have an Public Mobile physical SIM card that gives me a "Please enter a valid SIM number." error when I try to activate it. I previously used this SIM card with public mobile in the past but have since swapped providers a few times and come b...

Cancellation of Public Mobile Cell phone service

Hi, I would like to cancel my Public Mobile Service effective April 1 2026 (which is when the new period starts)Please advise what I need to do to cancel the service.Thank You

Promo does not work

I try to activate a new line with %50 discount, 24 months($50 plan, Can, US, Mex, 80GB). The system gives me $5 discount only. So, I need to pay $45 plus taxes. I stopped activation.

Re: New to Public Mobile? Start here.

Hi. If I was with public mobile before and am with a different carrier, do I count as a "new activation" to be eligible for the flash sale? I don't want to sign up and find out I'm not able to get it. TIA

I think my account has been hacking I need help

I think somebody has changed the phone number on my account to be able to log in I was able to get the code via email and I logged in but when I log in I can't see any of my information it kind of treats me like a brand new account I need a support n...

Resolved! How to receive text codes when traveling out of country?

Im out of canada in Asia at the moment. Using an esim for regular text and data. Is there a way to forward texts from my local PM number to my international one?

Resolved! Responding yes to port out does nothing.

I am porting out of public and when I respond yes it does nothing. When I call the number in the text it says there is no port for the number.

SOS no sim card

I have an ESIM, and today my phone has been really buggy, it has been going offline and turning my cell number to offline today. (Originally thought it was my toddlers getting on my phone). Then all of a sudden my phone went to no SIM card available...

Refund request - Porting Failure

Hello, I would like to request a refund for my prepaid plan. I activated the service and requested a number port, but the porting process failed.As a result, I was unable to use the service at all for 2 days. Because of this issue, I had to switch to...

Submit a support ticket

despite several tries I am unable to send a support ticket after answering all the questions the “ submit ticket” is not working and my request not going through. I don’t know what to do now

Is there a company with a worse customer service?

Why should I spend a lot of time to speak with stupid chat bot, register on some community, and wait answer in case of any problem?My data is not working

Resolved! My SIM shows SOS, need PUK or check SIM

Hello,I cannot use my phone. It says "SIM LOCKED".I need PUK Number.Thanks.

Flash Sale Rules

Hello,My family is interested in flash sale plan and had following questions:Can they pay with pre paid credit cardCan they set up online banking paymentWhat are their payment options to subscribe to flash sale as they DO NOT WANT TO USE CREDIT CARD ...

Can I subscribe to a new phone plan but wait before activating?

Hi there,I just subscribed to the $25/80GB plan but want to wait before activating as my current phone plan renews on the 17th of each month. How long can I wait before activating? Also I used a referral code during sign up, will the first month paym...

Resolved! reactivate a sim card that i was using 7 days ago

i was using a sim card from public mobile then i ported my number to lucky mobile but now i want to port back to public mobile whats the process can i reactivate my old sim card that was functional 7 days ago or i must buy a new sim card

Is there a reason for the delay in porting my PH#?

Phone number ###-###-####Account number *******

Data disappeared said I used it when I didn’t

I kept getting text messages to day saying that I i had used a percentage of my data - fist 25%, then a few hours later 75%, etc… and now it says i have used it alll —- all 75 GB!!!! I was working and did not use any of it and had the phone right bes...

Phone dropping all calls

Hello . I took out the Mexican Sim card and put back in the PM Sim card . Texting works but ingoing and outgoing calls all fail . My account is paid and working .

Resolved! new sim card

I broke my phone and had an e sim card. I purchased a new card and have put it in my new phone. How do I activate it? I went into the "change my sim card" under my account in the mobile app but it keeps trying to send the verification code to the ...

Add on us minutes

if I purchase an add on, is it none and done or do I keep getting billed every month?

E sim Refund

I purchased a new phone but decided to return it. I had to buy a second eSIM to move my service back to my old phone within a day. Could you please refund the extra $5 eSIM fee or apply it as a credit to my account?

account fraud

removed duplicate thread

Service log out

I just paid my account balance. Why my service is still in log out ?

How to get PUK code

Need a puk code to unlock my phone

Inbound calls going to voicemail

I am a new customer. I just set up my phone with a new esim. I am able to make outbound calls although all inbound calls are going to voicemail. I have tried every fix. I attempted to enter a ticket but it says i need to finish setting up my profile ...

i need to speak to an agent

Account has been hacked. There is no way to talk to someone to fix it. I need someone to contact me as soon as possible.

Transferring number from Public Mobile to new carrier

Hi,I have been trying to transfer my phone number from PM to a new carrier and it has been a nightmare. I got the confirmation SMS and I responded yes right away. It has been over 20 hours and the transfer has not been completed yet. There is no way ...

New customer

I'm with public mobileMy friend wants to subscribe (sign up) to PMBut he doesn't have a number, needs new number.Can PM allocate a number during activation of a new account??Thank you,Brian

Switching Plans While Already Subscribed

How can I switch my current to plan to the 80GB $25/month offer they have?Been with Public Mobile for 5+ years now and my current plan is laughable. I'll otherwise switch to another provider as it'd be foolish not to at this point.

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