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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can not log in my account

Sending this message on behalf of another public mobile user who has trouble logging in their account for the following reason:I recently purchased a new phone (16e). I wanted to transfer the information of my old phone into the new one, and to do t...

Cannot connect to Network

FriendsI have spent the last 8 hours trying to connect to the Public Mobile network trying everything possible . I will soon be in serious trouble over banking matters due to confirmation codes not coming through. Please please could a ticket be op...

Using A Previously Used Number, Security Related Questions

So for a bit of background, I first started using this Public Mobile phone number several years ago, when a former co-worker offered to sell me an old phone and its SIM card, since I was a bit of a Luddite insofar as phone usage. I've always topped o...

Resolved! Re: Long distance plans

Anybody knows if this add-on has any time limit on it, like one month or as long as you have minutes left.

Trouble downloading eSIM

The eSIM shows up as Public Mobile, but no phone number attached. Something seems to have broken during download. When I try to redownload it says "Can't set up eSIM. Something went wrong with your SIM. To fix the issue, contact your carrier". I trie...

Transferring phone number, changing phones & plan.

I set up a Public Mobile plan and paid for it. My Canadian phone number is with Virgin Plus on my galaxy phone. My iPhone (with an eSIM) has my USA number and cell phone plan with T-Mobile.I am trying to transfer my Canadian phone number to my iPhon...

Resolved! Renewal of Subscription from Outside Canada

Please I am outside Canada, and I am trying to renew my subscription.

payment

where do I go to change my credit card information?

Plans

I have a plan for a number of years, do you have a plan for seniors, veterans or disabled? If my wife joins can we get plan for two ?

Unable to Access my account

I haven't had any reason to go into my account for a long time and now I did an upgrade with my phone and I am trying to transfer my number. I am unable to access my account. I cannot believe how difficult this is. I am using the same information an...

Resolved! How do I get reimbursed for extra credit card charges

When I was trying to transfer my phone number in the app, it kept glitching and we tried 3 times and payed the monthly fee of $43 each time. We finally stopped using the app to transfer our number and took one of public mobiles temporary phone number...

Current Subscription

My current subscription on my account/profile shows up as $34/month. I cannot tell if it was actually $34/month or if it was more, and that $34 accounts for the loyalty and other monthly discounts I have? I think it does. Second question... If I sign...

Switching plans and not getting what was promised.

On October 10, I received a text from Public Mobile that said:Public Mobile here. Don't miss out on this limited time off on a 4G subscription plan.Reply YES to get 4G 1Gb plan for only $18/month.Hurry, offer ends October 22, 2025.This offer will be ...

Carte Sim jamais recu

Unable to receive text in group chat

Hi, I have recently transferred my phone successfully. I am able to send/receive phone calls and texts from individuals. However, when I create a group chat, I don’t receive text messages from the group chat, even when I know people from the group h...

Not a question a 10/10 positive review for Public Mobile!

I am absolutely floored. Gob smacked. Stunned. I just transferred to Public Mobile from my previous carrier in less than 5 minutes. This includes picking a plan, registering an eSIM AND porting my phone number. Done! Not one issue! My number was port...

Resolved! 8 digit vs 12 account number

Hi all!I'm about to switch from Fizz to PM, just waiting on the SIM card. I'm VERY worried about the account number problems that people have had. I searched all the forums here, and the internet in general, and there seems to be no consensus. I've s...

Payment

Can I pay without a credit card. I already own my phone

Phone help

I live in Canada, why is it long distance for my neighbor to call me

transfer public mobile phone number

i want to transfer my public mobile phone number to another provider

Incoming calls not working

I recently Ported from Fido and incoming calls and messages are not working

Chancing your subscription?

duplicate thread

US travel

I have to travel to the US soon as I have family there. I see online that a burner phone is recommended. I can get one of those on Amazon. So what do I do with the burner phone in terms of setup? I imagine I can get a sim or esim from Public Mobile ...

Want to cancel account

I have access to phone but have lost access to the email associated with the account.

Account showing suspended but payment was made

Any solution I’m showing the same thing.

Account showing suspended but payment was made

My account is showing suspended but payment was made and subscription shows active on my account.

Number forward

Have an active lucky mobile account with a number I would like to forward to public sim but I don't have the lucky sim card or phone just the open account

Is there a package to use phone in Australia?

Headed down under can we add on for our account

“Paid For” Canada Wide Add On Minutes

Since the majority of us have unlimited Canada Wide minutes is there any chance that the, “Paid For” Canada Wide Add On Minutes, could be traded in for an LD plan, a bill credit, or Data that expires when used up? We did originally “pay” for them.

Unable to access email associated with account and phone service disconnected due to missed payent

Like the title says, I missed a payment because my CC was charged earlier than expected. I can't access my account because I no longer have access to the email I used to create my public mobile account. I've tried making a new account and using the S...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Can not log in my account

Cannot connect to Network

Using A Previously Used Number, Security Related Questions

Resolved! Re: Long distance plans

Trouble downloading eSIM

Transferring phone number, changing phones & plan.

Resolved! Renewal of Subscription from Outside Canada

payment

Plans

Unable to Access my account

Resolved! How do I get reimbursed for extra credit card charges

Current Subscription

Switching plans and not getting what was promised.

Carte Sim jamais recu

Unable to receive text in group chat

Not a question a 10/10 positive review for Public Mobile!

Resolved! 8 digit vs 12 account number

Payment

Phone help

transfer public mobile phone number

Incoming calls not working

Chancing your subscription?

US travel

Want to cancel account

Account showing suspended but payment was made

Account showing suspended but payment was made

Number forward

Is there a package to use phone in Australia?

“Paid For” Canada Wide Add On Minutes

Unable to access email associated with account and phone service disconnected due to missed payent

eSIM

Lost SIM Card - Unable to Access My Account via Em...

subscription

Sim Lock

stop credit card withdrawals and close account