Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello community,I signed up and activated my account with the request of VoIP number transferred to PM account. I can call using my new device, but when someone calls or texts me, my old device still rings. I read somewhere it takes few days to hav...
I just signed up. I thought my phone was e sim compatible but apparently not. I need the physical sim. My payment has already gone through! No customer support available in the chat box. How can I get this resolved?
I have put money directly on my phone number so that I could accept calls from telmate since they have been prepaid for with money on my telmate account. But whenever anyone calls from telmate then I cannot answer the phone. I understand they cannot ...
i have this issue , calls are dropping continuously.i have a bell sim card as well , i use that no issue at all , i tried the my public sim card in my iphone 15 same issue random call drop some time after 5 min, some time after 15 -20 min.
How do you get reward points through this forum?
I usually pay about 20.00 a month and this month I am being charged 28.25. I have not changed anything with my plan. I appreciate any help.Thank you!
I subscribed to a 90 days plan last night and my sim card will be delivered on June11 th, I thought I will be delivered on first of June ,I really need new number ,Is there any way that I can have access to number sooner or cancel the plan and get a ...
I switched my plan to change on renewal date. It looked all along that it would but it didn’t. I still have my old plan.
Hi,I have signed up with another provider but have asked them to request a phone number transfer text 3 times now. The text message never arrived. I did not renew my subscription with Public Mobile this month and currently says that my services are o...
I recently ported to Public (2 days) and it seems l am not receiving some incoming texts (while others come in with no issues). Please advise!
Hi, I just subscribed to public mobile and they charged me the month fee, I wanted to change the number I selected in the app, and I selected a new one. To my surprise I got someone else active number, and now I can’t receive calls on this new number...
Hi there,I'm new to Public Mobile so I don't how many voice messages can the voicemail hold? I have the $34 for 50G data Canada/Us plan. Thank you!
Right now I have 12 rings before voicemail kicks in. How can I get it to 5 (or 6 max)? I looked at posts from 2022 and earlier but I get an error message.
I have had no service at Skiff Lake NB all day. This is the first time this has happened. is there a problem with the system.
I pay around 15 dollars a month and this month its 25 whyi did not request this change
Do I pick I already have a sim card if I am requesting to transfer a number
Anyone else experience extremely patchy service on phone calls? I can barely get two words into a phone call with the call cutting out for every single incoming our outgoing call. Calls have also randomly been dropping 5 minutes into the call.. not s...
Hello,I had bought a public mobile sim for my visiting family from Germany. Unfortunately they didn’t cancel before taking the SIM back to Europe. I had them provide the sign in credentials and share the first email vertification code, but it asked m...
I would rather not pay an extra $84 a year for the exact same service. Is there any way to use the new points to get my bill down again?
I was issued a new visa debit and need to pay my balance in order to reactivate my services. I keep getting the below error. CS tells me the issue is on my end, but it's not! They are telling me buy a voucher. I have submitted 2 tickets so far. Pleas...
Hi,I am trying to understand when the minutes from the 500min INTL Long Distance incl CA & US are used.Are they also used automatically for local calls after my 100 Minutes Canada-Wide Talk has been used up for that month? Thank you
Hey everyone,I was a customer of public mobile for several years, from 2018-2023. I received a work phone and no longer used public mobile, and my account was deleted because stopped logging in. I just bought a new SIM card, and plan to activate it, ...
Not long ago I found out that my plan was changed without my knowledge. When I signed up with Public I was on the 25$ 1 GB plan a few months after that I was changed to a 39$ 20 GB plan and was not informed. I didn't notice I was bleeding money for s...
Hello, I asked for my number to be transferred from Fido to public mobile, and kept the same. The inactivation was unsuccessful after a few days, and the company apologized and sent me an SMS after I issued a ticket.however, now, it’s been days and I...
I signed up with Public Mobile choosing the physical sim option because I thought the sim will arrive in 2 days. However 2 days passed and I had no card. How do I change the option to ESim so I can activate now?
My friend lives in Florida and I have international texting and I'm in Canada, she can see my texts but she can't reply to me. it says something about being restricted? Please Help
How do you earn rewards points in the Give Back
ok my bad, I want the $19 plan. there is change now-charge now $21.47 option or change upon renewal? what happens to the $28.25 payment i just made if i charge now? and or what, when is renewal?
I am having some trouble transferring in. Says I have wrong imei. Where can I see what I entered and correct it
Got an error message that says "Subscription not activated". It asked me to contact a customer support agent, but couldn't log in from the app to generate a ticket. Tried to access an agent through the website, but it says no agents are available, ev...
| User | Bravos Count |
|---|---|
| 236 | |
| 235 | |
| 206 | |
| 186 | |
| 162 | |
| 161 | |
| 159 | |
| 153 |
