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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14042 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25261 Views
  • 183 replies
  • 26 Bravos

Resolved! PUK code

I apparently need something called PUK code to activate my cellular data which isn’t working right now. I switched from bell. I was in contact with a customer support agent and I haven’t received any help or anything. Any ideas on what I should be do...

coopball2 by Great Neighbour / Super Voisin
  • 465 Views
  • 10 replies
  • 0 Bravos

SMS did not transfer

I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confi...

Leahedgar by Great Neighbour / Super Voisin
  • 147 Views
  • 1 replies
  • 0 Bravos

Resolved! E sim

Hi I bought another e dim how can I send u that I paid for it  

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Plss by Great Citizen / Super Citoyen
  • 340 Views
  • 9 replies
  • 0 Bravos

Billing

When I look at my credit card statement, I see multiple charges of $16.95 on February 12th. I only have 1 phone so I believe that I should only have one upcharge when I tried to get the 15 minutes for $15 US plan, which never worked for me anyways......

dwhite9064 by Great Neighbour / Super Voisin
  • 130 Views
  • 3 replies
  • 0 Bravos

Calls drop

Hello. I am have trouble where all my calls are getting dropped or disconnected after several minutes of being on a call. I have an iPhone 11 Pro Max. I restared my phone many times, checked the carrier setings, everything seems to be fine but it is ...

ErikG by Great Neighbour / Super Voisin
  • 148 Views
  • 3 replies
  • 0 Bravos

Need help

I have been trying to connect my mother with your plan. Having extreme difficulties and need to chat with someone. Thank you 

Laura62 by Great Neighbour / Super Voisin
  • 144 Views
  • 4 replies
  • 2 Bravos

Trying to Change my 30 Day to 90 Day

I'm attempting to change my plan to 90 days to try and offset the lack of savings from the resulting points change system next month. I've been communicating with the CS_Agent and they are asking me to reset my cache, use a different web browser etc....

I_am_oasis by Great Neighbour / Super Voisin
  • 214 Views
  • 5 replies
  • 1 Bravos

Newbie - no messages

Enrolled in PM this morning, selected PM number and loaded esim config. Iphone 13. No other SIM's loaded.No text messages (in or out). Can callHave: Reset network settings, ensured line enabled, disabled imessage, made sure MMS messaging enabled. Ide...

RobYellow by Good Citizen / Bon Citoyen
  • 181 Views
  • 7 replies
  • 0 Bravos

Resolved! Anyone succeeded in using a US credit card to purchase a plan

Hello! I know there are lots of threads to discuss this topic. However, I still have no idea which way will work. I am currently in the US. Would like to use my US credit card to subscribe a plan. However, the zip code field only accepts Canadian zip...

bestofluck by Good Citizen / Bon Citoyen
  • 199 Views
  • 6 replies
  • 0 Bravos

Cant login into my account

HiI can't login Into my account because EVERSAFE wants to send me SMS but my sms hasn't worked since I ported to public mobilecan an agent please reset my account so I don't need to use EVERSAFE. I remember when I first signed up I didn't need to use...

Jamaldaoud by Great Neighbour / Super Voisin
  • 168 Views
  • 4 replies
  • 0 Bravos

Resolved! Trying to complete my activation

Hi all, I started subscription process though website, then at the end I donwloaded PM app to finish activation.The issue is that every time I try to login on the app it redirects to the login page again... I cannot finish my activation. No error mes...

daialeao by Great Neighbour / Super Voisin
  • 116 Views
  • 1 replies
  • 0 Bravos

Text messaging not working

Just switched to PM, everything appears to be working except text messaging. I get a prompt to use RCS chat which I have not accepted. I'm not sure what happens when I text someone who is not using RCS chat.Any advice would be appreciated. 

JFL1 by Good Citizen / Bon Citoyen
  • 159 Views
  • 4 replies
  • 1 Bravos

Resolved! Dual eSIM 2 different phone numbers

I currently have a plan and an eSIM with Public Mobile but I was thinking about getting a cheaper plan with a different phone number as well with an ESIM  is that possible to do .. Because I just purchased an eSIM and it installed on my phone but it ...

Paulv999999 by Good Citizen / Bon Citoyen
  • 173 Views
  • 3 replies
  • 0 Bravos

Resolved! Card got declined - after updating no service

It's my renewal day today and my card got declined. As soon as I got the text I went to my account to update the card and I still have no service. There is a credit in my account from renewing with the updated card but nothing works, not calls data o...

anna94 by Good Citizen / Bon Citoyen
  • 177 Views
  • 4 replies
  • 1 Bravos

no service after a power failure

Help, please. We had a regional power failure 3 days ago during which we lost cell and landline service. When the power came back on, we still had no cell service. (They have since restored landlines but we don't have one.)  For 3 days now we have no...

SandyRussell by Good Citizen / Bon Citoyen
  • 203 Views
  • 7 replies
  • 0 Bravos

Sms texting issue

Since porting 2 days ago, I cannot send or receive texts.I have reset network settings.apple doesn’t seem to be able to verify my ported phone number.how do I resolve this issue?never had issues before with previous provider.

IM121 by Great Neighbour / Super Voisin
  • 192 Views
  • 5 replies
  • 0 Bravos

Resolved! Ulefone Armour 22 mobile data

Hi, I purchased a Ulefone Armour 22 but my mobile data isn't working. I can make calls but there is no internet connection. Any idea what this could be? 

Neil351 by Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

Fraudlent billing

Greeings,   I have no, but absolutely no, idea of what is going on .... I am continously being billed for 1GB and 4 GB add-ons without my consentement (as recently as yesterday April 15, 2024).  As of today, since December 18, 2023 I have been billed...

Nika_67321 by Great Neighbour / Super Voisin
  • 305 Views
  • 7 replies
  • 0 Bravos

Resolved! ESim card Europe

Does PM support ESim cards in Europe.   

cycling9 by Great Neighbour / Super Voisin
  • 236 Views
  • 5 replies
  • 0 Bravos

E sim

Hi deled my e sim by accident can you give me a new one 

Plss by Great Citizen / Super Citoyen
  • 197 Views
  • 3 replies
  • 0 Bravos

Resolved! Transferring existing phone number

It's been over 5 hrs and my transfer is still incomplete. I responded to the transfer request from my service provider within 90 minutes. Not sure what to do next.My old sim card is still in my phone. I never got a prompt to replace it. Should I just...

JFL1 by Good Citizen / Bon Citoyen
  • 209 Views
  • 3 replies
  • 0 Bravos

Roaming Charges in the US

Hi,I've read some posts regarding US roaming charges, but I just need to do a sanity check so please forgive my question if it's already been answered. I have the $40, 75GB 5G phone/data plan.  I crossed over into the US today, and was greeted with a...

Sledhead by Good Citizen / Bon Citoyen
  • 219 Views
  • 3 replies
  • 0 Bravos

MMS APN setting update not working - LG K4 (2017)

Hi,I'm having trouble with the recent MMS update - my phone is not receiving any MMS group texts. I've tried updating my APN settings with what is suggested on https://apn.how/ca/public-mobile/lg-k4-2017 but it is not working. I've reset the phone an...

MobileAgnes by Great Neighbour / Super Voisin
  • 223 Views
  • 3 replies
  • 0 Bravos

I want the invoice for 2023 for tax filing

HelloI have used public mobile on year 2023 and I need the invoice for 2023 for tax filing.Current I have changed the mobile service because of the roaming problems.How can I get the invoice for 2023?I have ID on public mobile website but don't have ...

Sampark1 by Great Neighbour / Super Voisin
  • 167 Views
  • 2 replies
  • 0 Bravos
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