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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

50% discount disappeared

My credit card was replaced due to fraud. Payment missed today. Updated new card, buf system is demanding the full 40 cad instead of applying our 50% promo. Please manually apply the promo or credit the account. ThanksTerezka Dudas

Carrier Profile Corrupted

Help...It seems as though my carrier profile is currupted and I don't have any connect to my cellular service.

download history

Is there any way to download usage summary past the 90 days I can find on the site? A way to request old data of calls and messages sent and received?

Rewards not added

I added data to my account using my rewards but no data has been added to my account

how do forward my phone number to another number

how do i forward my telephone number to another telephone number

Not able to actiavte Esim

Just bought esim and not able to activate on my phone. Need help. AI bot it useless and not able to find contact number. @CS_Agent

Activation

Just paid my Account with Vouchers Purchased from Shoppers Drugmart. What's next?

Account Help

Hi,I was charged twice on my Public Mobile account. On June 23 and 24 2026. I updated my account yesterday with my new expiration dates from my credit card as sits expiring and today I was charged again. Please advise

Resolved! iMessage

Can’t get my phone number to activate in iMessage after switching to public mobile

Service

My service was suspended I bought a $25 voucher and it says I have $25.50 in my account but phone doesn't work says my service will expire on April 22 2026 and that's when my next payment is due. Any help ?

Just activated and I can receive calls but my phone doesnt ring and cant receive a text

Hi My phone wont ring now, neither can I receive a text. I activated today, whats wrong?

Does Public Mobile support roaming in China (specifically for receiving texts)?

Hi there,I want to confirm if Public Mobile plan supports roaming when traveling to China. Most importantly, will I be able to receive incoming text messages (SMS) while I'm there?Thanks for the help!

Need contact number for customer service

I need to talk to someone live. Where do I find a number to phone?

Downgrading to 4g 25 gb

My plan is $34 for 50 gb 5g.I'm trying to downgrade it to 25 gb 4g at $24 but i dont see any lower plan available to me. I see that plan available to the public though.

service has been suspended

The service has been suspended. I was on a 50% discount plan ($20 per month), but it suddenly stopped, and the rate has more than doubled to $40. In the meantime, my credit card expired, and today is the payment date. I need to know what happened and...

I need an agent to contact me

Cannot update credit card information and unable to pay with data from previous card.

My service is suspended

My credit card was cancelled and I have received a new one so I went on the Public Mobile app to enter my new card number but my service is still suspended. Also I don’t know my Public Mobile four digit pin. Can you give it to me?

Resolved! My account was put on hold for no reason, terrible service

I am currently on the $20/60GB plan, but my account has been placed on hold for no apparent reason. My account shows that the subscription ended on June 24, 2026.When I select "Pay Now" to resume service, the system attempts to change my plan to a $4...

How do I change my address to reflect on the payment receipt

Hello, Thank you in advance for your help. My payment receipts show an old home address and I need to update it. There is no option to do it through the portal that I can see. I would appreciate any help. Regards,

My service is stopped what are you guys doing

Hi why you guys stop my service. It is wrost service

sim card lost. How to activate the new PM sim card keeping the same phone number

SIM card lost. How to activate the new PM SIM card, keeping the same phone number? My main issue is that the email address I used to create my PB account in the first place is not usable anymore so I can't login with that email ([email protected]...

why my service is stopped before my payment

Its wrost service, I ever seen. stop service before payment and you can not contact them directly. I think I have to change my service provider for both of my numbers.

Can’t purchase eSIM for new iPhone 17 pro max

I need to be able to purchase an esim

Resolved! Re: Service issue

I came for a work and now i am stranded with no service. This is serious. DID ANYONE FIND A SOLUTION??

Resolved! IMEI entry issues

Good morning, I need an agent to contact me so that I can provide my correct IMEI for my account activation.Thank you!Liette

Make a payment

How do I make a manual payment to get my plan reactivated?

SOS mode, again

Today I woke up and my phone has no service. I toggled the airplane mode off and on. Still no cell service. Restarted my phone. Still no cell service. I am at my house, where I usually have service. What else can I try? I’m in Kamloops BC. anyon...

Service issue

My parents had exactly the same problem... I'm now trying to help them. They've paid twice and still have no service. What type of business takes your money and then makes it impossible to get any help?

Resolved! Porting a number away from Ooma VoIP

Hi,I've gotten a new iPhone for my kid and requested to port my Ooma voice over IP number to the phone. This was about 12 hours ago. She can make outgoing calls on the iPhone now and it shows the number that we ported, but the inbound calls are sti...

Activation -Porting

Hi, can I please have the number as well?? Mine is still not activated for almost 3 days I’m getting frustrated and migth have to cancel the whole thing thanks

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