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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! new plan

I scheduled a plan change on renewal but I logged in and still see my old plan. Did I do anything wrong?

I cannot send photo attachments

HiI have seen that some people have had a similar problem but I have just upgraded my phone and I am having this problem. I am not sure whether it is my settings or the public mobility system. I would be interested in what areas I might investigate...

Resolved! Cant Start using my Number -

I have paid for the plan but on the step 4 for there was an error and it says contact support team but support team is not there. There is just an AI boat and which asked me to put this message on community Possiblly as supporting and can reach me...

Re: Where to buy used phones...?

Hi,Where are the retailers please?

Resolved! SIM

New customer. When do I change my sim over? Text not getting through, I’m cut off. Help!

Login

Public mobile just cut me off with no warning today. My credit card was stolen, so my account couldn't be automatically deducted. Now I'm trying to login and pay, but it won't let me login and then tells me I've tried too many times, so I have to wai...

Resolved! a very low subscription

Hi, I want to visit my hometown and stay there for three months, so I prefer to reduce my subscription amount and return to my current plan after I return to Canada. However, I can't find a cheap subscription ( for example, $15 or less) in the list; ...

My mobile data is not working.

my mobile data is not working. I am using Samsung s24fe. I already have tried switching off my device, turning on-off aeroplane mode, resetting mobile data and refilling APN settings.I have full mobile data on my account. There is no data limit set o...

Phone number does not transfer to public moble

Hi there, I've requested transfer number from rogers to public mobile last month, I thougth it was transferred successfully then, but then I realized the number did not transfer. I got an text saying somehting '... Looks like you entered an incorrec...

Resolved! How long to get service back after updating expired payment method?

Noticed my service wasn't working this morning, then forgot today is my payment day and I got a new CC and forgot to update. I updated my subscription with my new CC and everything's good, but it's been about 2 hours and I still don't have service. R...

Resolved! 4G 20 GB for $30/month

Does 4G 20 GB for $30/month include making a call from the US as well? or do I need a separate roaming plan?

SMS recently not sending intermittently

Both my wife and I are on Public Mobile and are getting quite a few texts not going through even though the recipients are recieving.Support is saying that it is a coverage issue, but, this only started

Can’t Login

I’ve been a customer for 1 month and trying to transfer my eSIM to a new device but can’t login. System thinks I’m a new customer and new to activate again. I just paid so I’m not paying again. Can’t login and can’t get support through logging in. Ne...

Resolved! Traveling to US

Do current Canada / Us plans include roaming and data when travelling to US?

Phones

I have a few questions please! 1. I added data twice this year on my phone and the payment came out of my account but I did not receive the data! Very frustrating. Why is this happening? I am afraid to do it ever again as I’ve already lost over $30 a...

Switch

Is it worth it to switch to this Public Mobile? I’m with Sasktel right now and I’m paying the arm and the leg for 30 gigs. I don’t go to the states often, but I do have a cruise coming up in January. I’m just curious if it’s worth the switch

Email reset

I just had my email address reset and am still unable to access my account. I am being directed as if I’m a new customer.

Resolved! Subscription Change on Renewal Date

Hello,I was recently on the $15 Talk and Text Plan but had decided to switch to the $20 3Gb/4G plan upon my renewal date (Nov 8). Seems like the plan did not change and payment has already gone through. I'm wondering if I'm able to change to the $20 ...

Phone number issue

I just subscribed to Public mobile and imported my phone number from my previous supplier. When I call someone, they can see my imported number but when I text them, they see the new number associated with the new Public mobile Sim and not my import...

Charged even when unsubscribed

Hello public mobile, why have I been charged even when I unsubscribed I need a refund of the e last payment which was 38 dollars.

Resolved! Unregistered SIM

Got a new Samsung S20 but my public mobile is not accepted, it is showing message as unregistered SIM, the same sim works in other phone,

Email

I can't remember the email that I put on my account and want to know if its possible to change it with just the phone number

Anyone know how long I can roam in U.S. without issue?

I plan to go south for an extended period of time (a couple of months). Does anyone know if it is an issue that most of the usage is roaming? Thanks!

SIM not provisioned.

Waited 90 minutes for transfer of old service, tried old and new sim card, no luck what do I try next?

Getting Charged every Month from a service that I never used.

Dear Public Mobile,I hope you are well.I have been charged $40 from my Credit Card every month since May 2024. I want a refund since this wasn't my fault, and I was promised that the service would be cancelled. Also, I don't remember the phone number...

My subscription is currently on hold, but I have auto-pay

I am trying to pay with my MasterCard manually, it said it couldn't process. What's going on here? My card is working perfectly, just used today

Phone number transfer

I put in a request to transfer my number but my previous number is not active which is why am not getting any SMS messages to confirm. I was just wondering if you guys can complete this part on your end by contacting my previous carrier. Please & Tha...

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