Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost access to my eSIM and can’t receive 2FA codes. I need to swap my number to a new SIM.
I assume I need a new sim? I can't make or receive calls but texting works. I have tried the sim in another phone and the same issue. Thx
I switched to public mobile a week ago, I can make calls and receive calls and internet works.The only issue is that when I dial a phone number , I am not hearing the ringing tone on my device.I restarted my phone and checked also all setting and a...
I recently switched plan to have data and service available during my holiday in mexico. if the add on option was available i would have used that, but no add on for mexico was available so i changed subscription (there is a plan with data and full s...
Hello! I'm trying to switch from Telus, got my sim card, went to transfer my number, it spins on activate subscription. I don't make it to install esim/sim. it says Subscription Not activated, then prompts me to get support. Do I put my sim card in, ...
I'm new to public mobile, and I did answer the question saying, I'd like to port my telephone number over to public. I bought a new sim card and I did everything that seems step by step correctly.But my phone will not register that I have a sim card....
Trying to change my password using text. Get my codes then when I tap confirm the screen goes blank. I’m trying to get a new eSIM card as I get an SOS signal on my phone and cannot send emails.
To my recollection, I haven't subscribed to any such service, yet I've been receiving a $45 charge every month. I'd like to know what service I'm paying for.
Every month my account activates automatically with preauthorized automatic payment. But today it did not happened . And I cannot call anyone. Please withdraw payment and activate my simcard
No cellular data service after switching plans, can still call/be called Solved; reset all network settings and reinstalled PM app
I want to make payments without a credit card of any kind. I'd like it to be removed from chequing account each month or I can make manual payments from my debit account. Please let me know if this is possible.
I’ve tried clearing cookies, using incognito browser, used a non mobile device etc to be able to access different subscription plans but I still cannot see plans that other family members have. Do I need to get someone to switch it for me?
Hi, I have another public mobile number and for some reason have forgotten the email address tied to that account.I tried doing the forgot email option and put my other number but haven't received anywhere.How can I recover it the email address tied ...
Hello,I recently changed my credit card and forgot to update it on Public mobile app. Because of this I missed my payment due date and my account is on hold till i pay the amount.my current plan is 40$ 60 GB - 50% off for 2 years.I already updated m...
Hi.I would like to stop using this phone number at the end of this month.How can I do that?
Trying to log in to update my payment information, but every time I do all I get is a screen asking me to continue activitain. I already have an account...I have tried using the phone application as had been suggested by many. It does the same loop.
Hello, I am in India right now. I want to receive texts and calls from Canada.
The mobile data has been working for the last few years. But it stopped working since 2 or 3 days ago.I tried: phone reboot, airplane mode on/off, manually choose phone operator, update phone. Nothing workedPhone: samsung, android I tried to submit ...
I am currently out of the country and trying to access my Public Mobile account to keep my service active. Unfortunately, the security verification code is being sent to my Canadian phone number, which is currently inactive and I am unable to get ser...
My phone bill was set to come out last night, however it failed. I don't know why- the funds were there. Now, my subscription is expired. When I log in on my account to pay directly, the promotional of %50 off my bill for 24 months is GONE and they a...
Ordered my sim card for a new account 13 days ago and I haven't received it. Who do I talk to about this?
Good day, I have been on auto pay for many years with no issues until recently. Today I have lost services. The error says "my account is on hold due to expiration of subscription". I have not changed anything. I went to bed last night with no is...
Hi there,I want to change my phone but keep the same number. Can i keep the same number if I get an e sim card? How do I do this? Now phone is a galaxy s9 changing to a galaxy s23Thank you !
my app shows that my service plan has expired, voice and data not working, but my plan would be valid for 2 years.and it is only a few months since activation.i had submitted a form to your customer service yesterday, so far,my phone is not normal ye...
Hi, my number port from Freedom is stuck.I can make outgoing calls on Public Mobile, but incoming calls still go to my Freedom SIM after 3 days.I already replied YES to the transfer SMS.Please check and resubmit or complete the port.
I have been receiving SMS messages from this number 1-999-9999on a regular basis and now all of a sudden it has stopped.Is it possible to check as to why?The number from which the SMS is coming is not spam. It's an email address of my own company wit...
My phone is dead
What is my account number?
