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Donnakay1
Great Neighbour / Super Voisin

Cannot log into my public mobile account because I no longer have access to the email the account was setup on 

1 REPLY 1

@Donnakay1 

The email address is just the user ID for the account.  If you enter the email address and password, you should be able to receive 2FA text from your phone.  Then you can access your account.  Then you can go to settings to change the email address. 

If you don't know the password or don't have access to the phone to receive 2FA text, then you will need to private message CS_Agent. 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The response times are slower than usual though.