Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting number to PM, seems like I have two active lines

Ok, so this is strange. I ported my number from PC mobile to PM 90 minutes ago.My PC mobile number had a physical sim card, and signed up with PM with an esim. I still have not gotten the porting confirmation from PC Mobile. The strange part is I'm ...

stolen phone

my wifes phone was stolen in europe and we now cannot get into her account. i believe this is because the public mobile app doesnt work in europe and probably the sim card no longer exists, when we try to log into her account it asks for 2 step verif...

esim card

new public phone user / can not call

Tranferred to pubilc mobile, I had SMS, said trouble for tranferring, and I can receive call, but can't call others.Any suggestion about this issue, how to solve it.

Previous phone was destroyed.

My previous phone was destroyed. I don't have access to any of my accounts without my previous number. I have the SIM card from the previous phone. I currently have a new phone. I'm wondering if it's possible to keep my old number. I need to be able ...

Resolved! Auto pay when funds available

I cashed in points in June 2025, do I need to turn off Auto pay so my card does not get charged also?

Travel to Japan

Do I need to purchase a new SIM card in Japan or may I use an eSIM

@CSR- how do I open a ticket .. having the same issue again…

Paid my service but the number I ported over is now on a different account that I don’t have access to and now my ported number doesn’t have service? Soo frustrating

Alternate number payment

trying to add previously added number to automatic credit card payment. Credit card changed already to reflect new number. Unable to locate place to do so on my account please assist thank you

esim not compatible refund

I purchased a esim for my phone and after i paid it showed it was not compatible with my device, i've tried submitting a ticket it kept showing error. I'd like a refund or a exchange for a physical sim (When i purchased the eSIM it did not show the p...

Cannot login

I can’t login. I erased my phone and lost eSIM, I only started the account today and didn’t mean to erase the phone. Did it in settings when I was looking at something else. Can’t authenticate using the number because I can’t use the number… now I’ve...

Resolved! Upgraded to an iPhone 17 Pro, now RCS is stuck on "Waiting for activation"

Hi all,I upgraded my iPhone 13 to a 17 Pro on Friday - same PM subscription, same phone number, all I did was get a new eSIM. Now on my new phone I'm not able to use RCS messaging and when I check the RCS toggle it just says "Waiting for activation"....

payement

you are charging me on 2 separate accounts

My data usage and the amount of data being taking away from my account doesn’t add up

It’s saying i used 64 gb but the data usage says i barely used 1 gb a day for 18 days so it wouldn’t be possible for me to use 64 gb. i need to be reimbursed this is a ridiculous way to make me spend more money. you guys are draining my data on purpo...

How do I get a new number/or account for my Child.?

Can I get a new number for my child under my account. I want to get the $20 monthly deal. How do I go about it.

Cannot update replacement bank card

I am trying to pay for my plan. I have had issues in the past, signing into this platform is usually a nightmare I try to avoid. I just want my phone to work without needing to wait a week for a response back from a community chat. I'm not sure if it...

Being charged for an eSim when purchasing a new phone

I tried to submit a ticket but it wouldn't let me so I thought I'd try to get some answers here... My understanding is that if you purchase a new phone as an existing customer and transfer your eSim from one phone to the new phone and you've had the ...

Resolved! Outside Canada Long Distance Call

Hello, does anyone know if I can use my phone to make or get calls in the Caribbean ? edited by computergeek541: changed category label as this discussion isn't related to Community

New phone, service not working correctly

Hi AllMoved sim card from old phone to new phone. New phone Settings display sim with a different phone number than my old, ported phone number. The number listed on my Public Mobile account profile is the correct, old, ported number.SMS and MMS appe...

Need help! cannot login to account to update credit card info

Keep getting messages that account email is incorrect but it is the email used for the account

eSIM Activation email not received

Hello,I bought an eSIM today but I did not receive the activation email to complete the activation on my new iPhone 17 Pro Max. Also, I want to be guided on how to make the eSIM number same with my existing sim card mobile number?I urgently need this...

iPhone 15 Pro to 17 Pro

Physical sim to eSIM won’t transfer. Have others found this an issue? I’ve been in contact with support and so far no solution.

Payment

I need help with payment. My credit card was temporarily blocked for security reasons. I have 2 public mobile phone numbers I pay for but it looks like there only one registered on my account.

New phones new esims?

I have an iphone that I currently have with public mobile. I want to give that phone to my wife who also has a public mobile on an older phone. Will I need to get a new esim or can we just change the associated phone number for that phone?For my bra...

PAY MY BILL

RECENTLY MY ACCOUNT IS SESPENDED BECAUSE OF ADDRESS CHNAGE AND I WOULD LIKE TO PAY MY BILL.

How to get a QR code to get my phone number on my new iPhone?

Hey! I’m looking for help on how to find the QR code to get my existing phone number onto the new iPhone I just purchased. Thanks!

Suspend

I want to know if I can suspend my account as I’ll be out of the country for a couple of months?

account

system not sending one time password

Resolved! Public Points

Hello, I was wondering how the Point earning actually works in terms of ranking in the community, I have looked at the article on the PM website but it seems to be vague on the exact rankings and point earnings. What percentage of the community do yo...

Not receiving responses from members of a group text

All of a sudden there is something screwy going on with one of my group texts, it was working fine less than a week ago. I can send a text and the group members receive it but I am not receiving any of there responses even though the other members ...

Community

Forum Posts