Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, Im currently in Australia on a working holiday and have my subscription paused. However if I resubscribe every 3 month I can keep my phone number back in Canada. I need to resubscribe however it won’t let me log into my account because it send...
I tried helping my sister transfer her account from Koodo today. She got the text message and replied within the 90 minutes and received a "sorry to see you go" email from Koodo, but she hasn't had any confirmation of the switch and it's been at leas...
I'm having issues with my ChatGPT voice for the last 6 weeks. It stopped working all of a sudden when I tried connecting with LTE/5G and finally today I found out it works when I use WIFI. There are two post that have the exact same issue:https://pro...
Dear Customer Service,My name is *****Cell Phone: ###-###-####Email: ****@****I made a payment of $40.68 on March 14, 2026, using my credit card for my Public Mobile cell phone plan covering the usage period from March 14 to April 13, 2026.However, I...
Does the $35/75 GB plan for use within Canada, US and mexico include full roaming in the US. Thanks.
Can't seem to get my subscription details to load. Everything else is loading ok.
@CS_Agent Hello,I need to change my SIM because my phone was stolen, but the verification code to request a new SIM keeps getting sent to phone number, which I do not have access to. How do I get it to send to my email or purchase a new eSIM? I have ...
Why did my subscription at $18 CAD a month changed from 1 GB data, like I used to have and my husband still has, to only 500 MB???
It does not work
Am currently on the $18, 500MB unlimited talk and text plan, which is all I need. Am planning a short trip to Mexico and was thinking of changing to their Canada-US-Mexico plan for one month. But I am getting the sense that Public will not make the...
Hi everyone. I recently received an offer to migrate from PM to Koodo for a 5GB data @ 5G speed for $25/mo. The plan says it offers unlimited talk and text but doesn't give anymore info. Is it only Canada wide? And is the unlimited talk for both inco...
How do I receive the latest offer from public mobile? My son received the offer, but I didn’t. It’s unlimited calling for Canada, US and Mexico with 30 GB of data for $30 per month, expiring May 29.
My brother received the latest offer from public mobile, but I did not know it. How do I access that offer? It is unlimited calling for Canada, US, and Mexico , with 30GB of data for $30 per month and expires on May 29.
This Koodo switch promotion of 5g for $5/month is for how long?
As the title states, nothing is going through and can't make calls. Been a customer without issue for a few months
I would like to cancel my port-in/activation request due to technical errors. Since the activation was never completed, please cancel my order and issue a full refund for the prepaid amount. If you need any further information please let me know.
I can’t access my account with my new phone but can with the old phone. I simply want to get an e sim for the new phone but nothing I have tried works
No data for the last 4 days in spite of still having data
trying to activate a bring your device and encountering eSIM error. Can not activate via eSIM. I also have a physical SIM card to activate
I’m unable to log in to my account to update my new credit card. Have tried resetting password and doing email recovery, still unable to login. Chat support said to create a msg in here, trying to get someone to DM me. Don’t have service.
Ok, l just notice a bill for a top-up that l never ordered. How do l get this reversed? l don't have a need for a top up as l have never even come close to using my 50 gb of data.
I forgot to update my cc expiration date and my auto payment just failed.. I’m trying to make a payment but can’t find the payment option other than updating my cc. I have the $20/60gb plan and don’t want to lose it. Will my promo discount be remove...
I am a customer trying to port in my number from PhoneBox. During the activation process, the port-in failed and it says my number is invalid.I suspect the PhoneBox account number I provided was incorrect. Can I retry the process using my device IMEI...
I have five active referrals, but lately, I don't see any earned rewards in in my account. Can you check and see why they are not being credited. Thanks.
I received a promotion emailing from you in which offered 100 GB data and 500 international long distance minutes on a Canada, US and Mexico plan for $40. Does this mean I can call from Europe and the United Kingdom? Does this mean my existing plan...
Hello, my data has completely failed to function for 3 months. My self-service portal dashboard displays '0/0 MB used'. Calls and texts work, but my actual data bucket is missing from the network backend. Please manually re-provision and reset my SIM...
here is instructions I followed, but no response at all - To find your wiper size, Text the word FIT to the number 25233 and follow the vehicle prompts. Message and data rates may apply
I received an email saying my account would be permanently deactivated in five days, three days ago. I tried to activate it today and it is apparently deactivated. I tied to create a new activation and it will no longer acknowledge that my Sim number...
Is it possible to change a telephone number to a new area code, but keep the last 7 digits of my number?
