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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9734 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20476 Views
  • 180 replies
  • 24 Bravos

Resolved! transferring phone number from rogers to PM

Hello, Customer support agent, I have trouble transferring my rogers phone number to PM. I replied "yes" to the Rogers msg, approved request of transferring wireless number to PM within 90 min of receiving the msg. But nothing is happening after that...

leilu by Great Neighbour / Super Voisin
  • 205 Views
  • 6 replies
  • 0 Bravos

Resolved! Please request to change to $24 4gb plan

@CS_AgentHello, I'm currently on the $25 1gb 3g plan and I would kindly like to request to change to the $24 4gb 4g plan. I would also like to keep all the legacy credits I have accumulated, as well please. Please let me know if this is possible. Tha...

Mpx by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

Sim card

I haven't received my sim card and it has been also 3 weeks past date it should have arrived. 

JAYRAY2 by Great Neighbour / Super Voisin
  • 68 Views
  • 2 replies
  • 0 Bravos

Rewards

Are there points awarded for auto pay

cbPM51 by Good Citizen / Bon Citoyen
  • 90 Views
  • 2 replies
  • 0 Bravos

Old number doesn’t work after porting

Hello I transferred my old phone number to public mobile while it was still active, I also received the sms for transfer approval and I replied yes to it, it has been a 2 weeks and the number is still not working. I am unable to send or receive messa...

Keii by Great Neighbour / Super Voisin
  • 207 Views
  • 11 replies
  • 0 Bravos

Resolved! US roaming add-on with data

Is it possible to purchase add-ons with your own money? I currently don't have enough reward points and would like to get a US roaming add-on with data. If so, how does one go around to doing that? Thanks!

Sabie by Great Neighbour / Super Voisin
  • 174 Views
  • 5 replies
  • 0 Bravos

Resolved! Transfer number from prepaid koodo

Hello everyone!I sent a ticket a couple of days ago through CSA, tell me how to find out what the status is? I would like to keep my old number and switch completely to PM services.Best regards, Tony.

Tony118 by Good Citizen / Bon Citoyen
  • 289 Views
  • 9 replies
  • 0 Bravos

US Roaming and Fold5?

TL;DR: has anyone had success using a Samsung Fold5 in the US on PM, either a Canada-US plan or add-on?I know there is no way to know if a given model handset will work for voice in US without trying it. As I understand it, the PM whitelist at https:...

ottawa by Model Citizen / Citoyen Modèle
  • 103 Views
  • 3 replies
  • 0 Bravos

Resolved! Stuck in a loop

eSIM won’t activate (tried many many times using QR code) and attempts to submit a ticket are unsuccessful and result in an error. When I click on the DM link to reach a CS agent I get an error also so there’s seemingly no way out of this catch 22/33...

anon7114 by Great Neighbour / Super Voisin
  • 186 Views
  • 6 replies
  • 0 Bravos

Resolved! Late referral code

I’m new and wasn’t able to key in my son’s referral code but I want him to get the points . 

Mags2 by Great Neighbour / Super Voisin
  • 132 Views
  • 2 replies
  • 0 Bravos

Add-On data expires after 30 days?

I just purchased 3 GB of data thinking it would last until used.  There is no way that will be used up.  I would also like a refund and may consider another plan with Public Mobile or another provider.  Would have appreciated a head's up notice about...

RonG1972 by Great Neighbour / Super Voisin
  • 226 Views
  • 6 replies
  • 0 Bravos

Resolved! changing plan

how could i, a loyal customer, change plan to that says new activation only.i am on a $25 (1GB) right now, but i see special offer for $24 (4GB).I have 3 lines with PM. been with PM last 3~4 years now. 

korenish1 by Great Neighbour / Super Voisin
  • 284 Views
  • 7 replies
  • 1 Bravos

Resolved! Plan change issues and trouble ticket troubles

About a week ago I selected a new plan but picked the option to change on next renewal date. I can find no confirmation showing that the plan will change and the plan is no longer listed. I opened a trouble ticket a few days ago but got no response. ...

Jodysb by Great Neighbour / Super Voisin
  • 240 Views
  • 5 replies
  • 0 Bravos

New Plan 5G upgrade, promos?

Hello, looking at upgrading my current plan from 4G 15gb for $40 to the new 5G plan for $40. Will I be able to keep my current promos? I have loyalty, friend referral, etc. Do those remain with this change? Thanks!

Lauchlie by Great Neighbour / Super Voisin
  • 184 Views
  • 4 replies
  • 1 Bravos

How Community Rewards Work

Hello, how are community rewards calculated. Does calculation start beginning of one's pay cycle or start of every month? During the period would one know how much community reward one has achieved? For example would one know if they have reached the...

MasonPM by Great Neighbour / Super Voisin
  • 212 Views
  • 3 replies
  • 0 Bravos

No SIM card

Suddenly my phone (iPhone lost its connection with the network provided by Public Mobile. The left corner of my phone shows either SOS only or No SIM card. Has anyone faced a similar situation like this? How should I solve this? I have tried restart...

Jingzhi by Great Neighbour / Super Voisin
  • 121 Views
  • 3 replies
  • 0 Bravos

Resolved! Kelowna coverage

My son is going to UBC Kelowna, and is living in Lake Country. How is PM coverage around those areas, please?

onechris by Great Neighbour / Super Voisin
  • 200 Views
  • 5 replies
  • 0 Bravos

Resolved! eSIM

My ESIM didn’t load now it is invalid, can’t send a ticket

L_mcdow62 by Great Neighbour / Super Voisin
  • 191 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM number (20 digits)

Hey,I am a new subscriber and am trying to complete the registration, but I am stuck on the 'Register SIM' step.The form only accepts 19 digits, whereas my SIM card number has 20 digits. Please advise on how to fix this.Thank you

Help with accessing my account for the first time

I get to a point where I get a message of: "We've noticed you have an active public mobile service & would like to confirm your full access."And then:"A 6 digit code associated with your ever safe id will be sent to phone number . We will need you to...

Brodownski by Great Neighbour / Super Voisin
  • 187 Views
  • 8 replies
  • 0 Bravos

5G vs 4G and unregistered SIM

Hi, I just got my SIM yesterday evening. Number transfer was successful, app is live, sim number in the app is correct, and all trouble shooting steps in the chatbot completed. I still get "unregistered sim" on my phone. Did I mess up by selecting a ...

DaniDe by Great Neighbour / Super Voisin
  • 129 Views
  • 3 replies
  • 0 Bravos

Transfer Prepaid Number no response from Customer Service

Been trying to port my prepaid number to new Public Mobile account but getting no response from private message that was sent to CS after 4 hours and counting. I am becoming very worried, is there a number i can call.

rawlins by Good Citizen / Bon Citoyen
  • 249 Views
  • 9 replies
  • 0 Bravos

SFU coverage

Thinking about switching my daughter to PM from Virgin. Can anyone tell me how service is around the SFU campus?

onechris by Great Neighbour / Super Voisin
  • 134 Views
  • 4 replies
  • 0 Bravos

Resolved! PM non-Boxing Week plans

Hi All, What are PM's "non-Boxing week" plans like?  I'm considering the Boxing-week offer of 4GB for $24/mnth but may want to upgrade later should it not be enough data.  Is switching plans straight forward?Thanks!

Kovacsa by Good Citizen / Bon Citoyen
  • 224 Views
  • 3 replies
  • 0 Bravos

More minutes usage than I really used

I bought the 100 minutes world wide canada talk,I'm sure I have'nt talked for 54 minutes but this is the usage that shows on my profile.I had this plan before and had the same problem.Can anybody help with this problem please?

Resolved! CS_Agent working hours

HiDoes anyone know what are the working hours of CS_Agent ?  Are they volunteers ?I'm new to community and sent a request to CS_Agent for over 1 hour and got no response.Thanks 

The1 by Good Citizen / Bon Citoyen
  • 265 Views
  • 10 replies
  • 0 Bravos

Close account

I just want to close account and stop service, but can't do it.

AlexUA by Great Neighbour / Super Voisin
  • 114 Views
  • 4 replies
  • 0 Bravos

Resolved! Boxing Week Sale 4G 30 GB Plan at $29 per month

It is not fair that existing clients cannot have the same access as non clients. This would give opportunity for existing clients to leave for similar promotions. 

pft by Great Neighbour / Super Voisin
  • 229 Views
  • 3 replies
  • 1 Bravos
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