Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was double charged for the same plan, the 22/month 4G one, I was charged 24.64+ by both Bell Media, and then By Public Mobile and I am unsure, why.
My new phone eSIM will not activate
I have been trying to join public mobile for months for some reason. I think my account is hacked every time I try and pick a plan and sign up through the app it says I've already paid so I went to Rogers and now they wanna charge a disabled person 1...
I have, and have had for several years, a $25/mo plan. When I try adding the promo code (PMDATA10) I get an Invalid Code error. What am I doing wrong?- I have tried several times (copy/paste, typed, checked for additional spaces, even added the perio...
It gives me a hard time to add my debit card , you guys have no customer service and also took away vouchers at convenience stores comon public mobile give us at least one option bring back the vouchers to stores or get customer service so I can roas...
1. I see I have 52,000+ points. I also see that each point is worth $1! That would be ridiculous to the point of absurdity. Simply not possible!2. How do I pay for my monthly subscription using reward points? I see no way for a path forward within th...
Hello, I have been having the trouble a a few month since started the service with here.i can’t send or receive text messages
Recently joined PM. Having trouble making phone calls. States “HB 1” , can not call the number .
I am activating a new cellphone . It can scan a QR code for an esim but cannot download or open an app.
My mother and I are both on Public Mobile and both have iPhone 13s and we have been experiencing absolutely atrocious data for the past week and a half. It is unusable: won't load up simple websites or app notifications. I frequently have to turn W...
I tried transferring to a new phone, wiped it, and now my original physical sim has no service
Yesterday my account stopped working for non payment but I have auto pay so what happened. Then when I tried to pay manually it wouldn't accept payment
i am unable to complete calls or send texts. the error message i receive states that i don’t have an active account when i, in fact, do. i have submitted a “ticket” and haven’t heard back… how do i get actual support?
I subscribed via text for $23 a month for 10GB but I am subscribed for $26 for 20GB. I can not find the $23 plan
Hello, I just bought a new plan and am trying to install the esim, but when I try to transfer my phone number, it says its an invalid phone number. I am not using a Koodo Predaid number, so I can't figure out what the problem is.
For how many days can I use my phone ,voice and data, in the USA? Thanks
Hello,I received a notification from my bank that my payment to Public Mobile was declined. However, my Public Mobile account still shows the payment as in progress, and my service has not been reactivated for this month, so I currently have no phone...
My stepmom set up a line with public mobile.And she wanted to use my promotional code, but had difficulty with the process and ended up losing out on that.And now she has a phone line through public mobile that works, and she wants to use my promo co...
Hello:I got an offer on my cell phone last week about two different plans for me with more features and higher costs. I do not want any changes to the plan I now have.I see you have changed my existing plan via a text I received from you this morni...
so I got a text stating i was nearing my data limit for the month. my billing cycle is the 5th of the month, so I'm on day 11. I downloaded the usuage and since June 5, i have used 1.384GB of data, my my dashboard says i have used 19.27GB! help!
It’s been 12 hours, I answered YES within the time frame and my Rogers → Public Mobile port completed for voice but SMS/iMessage activation appears incomplete. Outgoing calls work, incoming SMS does not. I cannot receive and send texts nor can I rece...
I see my cell show 4G network. How Come I get charge $5 for 3G network?,
When I go to My Account it just gives me the option of clicking resume activation or go to login screen...
Hi I just reviewed my payment, and found out that I have been charged $5. The message shows : 3G usage price increase is $5/mo.I would like to understand why there is an additional $5 charge on my bill and whether this fee can be waived.
Hello,I hope you are doing well.I would like to request that my Public Mobile account be temporarily paused, and that my auto‑subscription (AutoPay) be disabled.At the moment, I am outside Canada and unable to access my eSIM or the phone number assoc...
Hello need to discuss data.thank you.
Hi. I'm looking to cancel my Public Mobile service and want to make sure my payment card on file is not charged again.How can I remove my credit card or payment method from my account? If it's not possible to remove it, what steps do I need to take t...
I accidentally ordered an e sim but I needed a sim sent to me
