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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

A x1 Auto top up for $96.00 was charged to my card and I did not ask for a top up; Explain please?

I was checking invoices for tax purposes today and found a Public Mobile bill for $100.80 from back in Sept 2023. I cross referenced the invoice on the Public Mobile site and sure enough the invoice thanks me for purchasing a "x1 Automatic Top Up" fo...

Getting back old number

Want to port a number but it says not available. I was will TELUS and cancelled the number in December. I now have a number with you people but would like my old number if possible. I called the old number today and it says um1 the number you have di...

SIM card

How to activate my public mobile SIM card and subscription step by step

Resolved! New Activation

Hi, If I decide to leave PM and come back a few months later, will I be consider "new activation"? I don't get why as an existing PM subsciber I will pay more for less and a new activation pays less for more. It just doesn't make sense. I am loyal to...

Want to be reimbursed

Hello,I can’t log in to my account because it says “forbidden A1”. Its been a week. I would like my money back. Anyone know how I can make such a request?

Resolved! 2 phones 1 account

Is it possible to have two phones on one account?

Resolved! With Canada/US plans, how long can I roam?

My previous provider had restrictions in the fine print, but I haven’t found any with PM yet. I’m just wondering if anyone knows the maximum days I can roam in the US with my $34 Canada/US plan before being cut off?

How do i cancel service

I have no way to log into my account and no one can help me get into it. How do I remove my credit card so i dont get billed for something i cant use? Do i have to get my bank to cancel my credit card?

Cancel subscription

Hi, Yesterday I opened a new subscription, when I couldn’t get access to my account. I need the new subscription cancelled.

Failed activation

Tried switching from Koodo to PM. Never got a text from Koodo about switching my number to PM. PM said it failed to activate and it wont let me log into my account to cancel the service. The app just logs me in to the screen that says it failed over ...

Resolved! Forbidden A1

Hello, I tried logging in and buying new service with PM porting my number from Bell. I paid and filled out the form last week, but then I got kicked out at step 6 saying it didn’t work.Now I can’t log in again, its been saying “forbiden A1” for the ...

Double charged

Hello, I just looked at my bank statement and noticed that I was double charged my bill for February (billed twice on the same day). However, I checked my payment history and everything looks fine - one payment. Not sure if this is a Public Mobile i...

Problem logging in

My friend is having trouble logging into his account. He can log in the first step with his email and password but when it comes to the second step to get the code text to his phone his phone number on the account is his old phone number and not th...

Esim problem

I have a Galaxy S20 Ultra 5 is, and it is given me an ESIM Compatibility error.any solution to this?

Account Problem due to Email Error

The account for my Public Mobile number was created with a spelling mistake in my email address. This prevents any form of Login although my credit card payments are made and my phone works.I created this new account but cannot associate my cell pho...

Security code

Why am I not receiving my security code via text message when adding my mobile number to my amazon account to secure this account?

Issue - Payment Failed! Please try again or use a different payment method.

Hello Public Mobile community,I'm looking to transfer from Freedom Mobile to Public Mobile because the deals are awesome here! Except when I try to pay (I use my Simplii VISA Credit Card), I get the error message: Payment Failed! Please try again or ...

Community Status

A bit confused today. I have not signed into the community for some time, but have been a member for the last five years or so. Today when I signed in, I am greeted with the message board asking for a new nickname and now the board is treating me l...

What happened to my Family?

First I was skeptic, then I believed, then I loved. Told everyone I knew and tried to get them on board with this innovative, competitive and amazing service. No more hassle, good value, great community. More then a cell phone provider, I felt loyal...

Roaming in USA

Do the Canada-US subscription plans (ie the $34.00 - $50.00 plans) include unlimited calling to and from USA? I need to know if spending several months in USA that I can call back to Canada without roaming charges.

Tried to switch from Koodo to PM

tried to switch, account was canceled with Koodo but won’t work with PM so my phone is virtually useless. pm wants to text me a code to verify me but I can’t receive texts so I can’t even log into my account to cancel my PM account. What do I do?

CS_agent

Address not in s&ystem

SIM card

SIM card number says it's already in use won't let you carry on

Recover my account #for my 2nd 📱

I registered my second phone number under name only. I cannot get an agent or any help that works to recover my account.

Resolved! Deleting Account

I was managing an account for my mom and she has passed away. I have turned off the auto subscription feature to stop payments but how do I remove the account completely? Thanks

How much slower is the unlimited data speeds after the 50GB plan is over?

I am a heavy data user, and I would like to know how slow is the unlimited data after the 50 gigabytes of data has been used? I am using the 34$/month plan.

Resolved! US Plan Text and Data Work, Talk does not

Im Florida, paid for a talk, text, and data plan, but the talk won't work. Roaming is on, and have restarted the phone. Last time I traveled to the US, the add-on worked and was great. This time, I can text and use data, but no talk. I've had this ...

Partial refund

I got charged $32.48 on Feb 25th, I switched to a new subscription on March 4th, and was charged again the full amount of $38.08. I was hoping to get a credit for the partial month on my old subscription, not sure why it wasn't applied to my account....

CS_Agent

My port for is not working, can you please help

Enjoy 5 GB bonus data for 150 days, on us.1

So I have heard that when you BUY extra DATA as an add on, that it is not used first? Your freebie data is used first. So the gist of this question posted is.....if I have freebie data and receive the 5GB...what is used first?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

A x1 Auto top up for $96.00 was charged to my card and I did not ask for a top up; Explain please?

Getting back old number

SIM card

Resolved! New Activation

Want to be reimbursed

Resolved! 2 phones 1 account

Resolved! With Canada/US plans, how long can I roam?

How do i cancel service

Cancel subscription

Failed activation

Resolved! Forbidden A1

Double charged

Problem logging in

Esim problem

Account Problem due to Email Error

Security code

Issue - Payment Failed! Please try again or use a different payment method.

Community Status

What happened to my Family?

Roaming in USA

Tried to switch from Koodo to PM

CS_agent

SIM card

Recover my account #for my 2nd 📱

Resolved! Deleting Account

How much slower is the unlimited data speeds after the 50GB plan is over?

Resolved! US Plan Text and Data Work, Talk does not

Partial refund

CS_Agent

Enjoy 5 GB bonus data for 150 days, on us.1

Cannot Sign in

Security Code

Canada - USA plan grandfathered?

Monthly subscription

New to public, can call but can't receive text