Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, I have a question about international roaming. I’m currently in India and do not want to be charged for roaming. I have turned off the cellular line in my phone settings. Is that all I need to do to avoid any charges?
Anyone else having these issues?My internet access for the past month has been horrible, continually cutting out and giving me "time out" or "internet not available" messages. The chat bot is utterly useless, advising me to make sure I have data and...
My plan is 8GB of data. I have an iPhone 17. I also enrolled in the 10GB free promotion and was approved for it - so, I have 18 GB of data per month. This morning, I received a text from Public Mobile saying that I had used up 100% of my data. An...
I’ve gotten an eSIM through public mobile about a year ago no issues with it until the last 6 months my phone started to act up. Had to get the battery replaced twice and the third time this week the battery completely swelled up pushed out the back ...
I've been having signal issues for the past month so it's not related to the wild fires. I'm just outside of Haliburton, Ontario and while I have never had full bars (usually only two) at my home, I always get full bars in the town of Haliburton. Sin...
I'm having the exact same issue. Updated my payment card this morning as well, and now I've got no internet access at all. Checked the router, tried restarting it, everything looks fine on my end, so it seems like it might be something on their end r...
Hi guys! As the subject says, I can't receive 2fa codes via SMS on my phone to be able to logon to the institution. This means needing an audible phone call. This is less than ideal and something I'd like to correct. I've tried calling the affected b...
I already paid for Public Mobile service. The eSIM was activated on the wrong phone, and I need it reset or moved to my Samsung phone. The app is also saying it’s not available in my region. Please help me reissue the eSIM or switch my account to a p...
Hi. I have gone though this issue a few months ago but I gave up on it. I keep getting the emails with offers for me to bring my services BACK to Public Mobile. Unfortunately the technical issues surrounding that was unbelievable. It’s the same stuff...
I am using a Canadian iPhone X.I have NOT been able to send or receive SMS text messages.I have NOT been able to receive incoming calls.When someone calls my Public Mobile number, they hear one of the following messages:"HB1, your call cannot be comp...
What do I do to use a new issued card from my banking institution, I’ve entered all the info on card, the you ask for postal code?? Why is this required and received notice card failed?
I'm using it with Telus and have no problems and I'm wondering if it's still compatible with Public Mobile after the changes with VoLT. If anyone is currently using the Samsung Galaxy S20 FE on Public Mobile or knows if it will work properly, please...
I’m on my home wifi but I’ve gotten notification saying I’ve used all my mobile data and now I’m not receiving texts or iMessages. Wifi internet is working for laptops and I can accesss apps like messenger and IG and chrome browser on my phone and h...
