Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is anyone else incorrectly being told they have no data remaining on the second day of their billing cycle?My subscription cycle runs from the 10th to the 9th, so my credit card was charged yesterday, March 10th. Today, I got a text message stating I...
I was just looking into this exact question too. I have the exact same plan, when I read the “footnote 2” it says “2. Unlimited Canada-wide minutes include calls made and completed within Canada. Roaming applies outside of Canada. Long distance rate...
Any idea what i should do? Phone work both ways but sms/text are broken.
I followed the chat-bot instructions and there was nothing in the "profile" section of my account to change my address.I understand that PM doesn't care about address, that it is more tuned into area code for some reason, but I need my bills that I c...
I bought an iPhone 17 without the SIM card slot. How do I transfer the existing phone number from my old phone to the new iPhone 17 using eSIM?
Doing my taxes for 2025, I have been reviewing all my services and payments. I realized that I have been billed twice every month for the last year by Public Mobile. Checking my payment history, I can see one of the two payments listed (at month en...
Login not working. Tried changing password by can't find password or email. Need to update payment information on auto payments before next payment due. Nothing is working and support chat couldn't find the account.
Help please with my account
Where do I find the Unsubscribe selection?
I am at my final step of transferring my ESIM but the transfer was not succesful. I need help.
I broke my cellphone, which had an E-SIM. I am switching to another provider and am unable to reply to the SMS to confirm the switch. New provider says Public Mobile can bypass the SMS to allow port transfer.
While I was in the USA - North and South Dakota, my data seemed to be throttled back or not available. I couldn’t use any maps and texting, but the phone did work. Has anyone else had any issues while in the USA?
how do I activate a new sim card that I have purchased for my phone because my old sim card has stopped working properly?
Hi Public Mobile Support, I am trying to port my Canadian phone number from CTExcel (China Telecom MVNO) to Public Mobile, but CTExcel is not listed in the “Old Service Provider” dropdown in the app, and there is no “Other” option available. I have t...
Once I leave PM, do I still have access to my account on PM?
Hello,My data doesn't seem to be working. Calls are fine though.Are there any known issues today?I've already tried restarting my phone, turning data off/on, etcAny help is greatly appreciated!
I can’t make any toll-free calls. How do I fix this?
Hello, My number was ported from Fido about a week ago.Calls and data work on Public Mobile, but SMS still goes to the Fido SIM.During the port process I replied YES to the authorization SMS,but later I received a message saying no reply was received...
Hi I paided twice while I was charging subscription
Hi I have to change my mobile plan
Why is it that i pay for a $20/month plan and then the second payement you guys are trying to take double it.
Hey there!Few minutes ago I subscribed to a plan and proceeded to activate the eSIM but the app refused to set it up for some reason and told me to reach out to support and I cannot do anything at the moment except contact support. I also cannot cont...
I’m currently overseas and wasn’t familiar with the system. Because the internet was slow, I accidentally clicked several times. I hope this issue can be resolved as soon as possible. Thank you for your help.
I have been charged twice when I renew my subscription with a new credit card. I submitted a ticket 1 week ago but still no answer. Please help
Is there the way to get my payment receipts for the year 2025? I need it for my taxes
Hello I am trying to reactive my line after pasung the line for 3 months. However I am unable to do so online using my account. The only option available is to purchase new Sim amd new plan. Trying to reach customer support but the chat bot is not al...
Hello, I tried to switch to Public Mobile last Thursday and I received the eSIM.But something went wrong, and I am still using Freedom Mobile.I would like to cancel the transfer to Public Mobile and keep my Freedom Mobile service. PLEASE HELP ME. I w...
Hello, my auto pay failed, I'm trying to process the payment manually but cannot find anywhere to do so, how do I do this before my phone line gets cut off due to non-payment?
What is my PUK code?
