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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Mobile Network Disconnected

Hello, I failed to update an expired credit card on file and it suspended my service until I updated the credit card and made a payment which I did 30mins ago. I've restarted my phone (hard reset). My PM account is active again but the mobile network...

US roaming and calling add on

I payed for a US roaming and calling add on. However, I am still unable to call US numbers from Canada. Does this add on only work when I am in the US, or if there some settings I have to change to be able to call US numbers from Canada?

Resolved! I cancelled my cell account with Fido and signed up with Public Mobile one month ago.

I cancelled my cell account with Fido one month ago when my husband sent me an email from his Public Mobile account as a referral. I proceeded to cancel my Fido account and get an e-sim with Public Mobile for my number. This worked fabulously. It o...

Why won’t my app update?

I downloaded the public mobile app because I wanted to keep track of my data usage. However from the day I downloaded it (back in Sept) it has told me that I have used .11/1GB. This never changes. It says “last updated: Sep 23, 4:58pm”. Why won’t it ...

No incoming messages or calls

As of 11am today I have not been able to receive any texts or calls. Is anyone experiencing this and how can I fix it. I have already checked all my settings and turned off and on my phone as well. I'm located in Oshawa Ontario

Resolved! The best mobile plan

I understand that it depends on the user what they call the best but generally what is the best plan in terms of $$ Public Mobile has. I ll start with my 2 cents.Anything over 5GB and unlimited calling is considered good for under $20 for me persona...

Update my account and credit card

I am trying to update my account and credit card that has expired to keep my auto pay on this account

Resolved! In Europe - Cannot access banking

Hi there,I am in Europe, only realizing this company does not cover international texts.I need to access my money via my banking by sending a text using 2FA.My solution is to switch providers as I cannot see another way around it. I need Public mobil...

Resolved! internet not working, but calls and texts are

Hey,I have been with PM for three years, with the same SIM card and plan, and mostly things have been working for me. However, three months ago, when I crossed the border and came back to BC, my internet stopped working even though calls and texts st...

Generated text messages

I am not receiving text messages pushed from systems (ie Rogers Yahoo). Texts sent from contacts are received properly.

Cancle subscription

I never activated my account and I want to cancel and not have more charges at the beginning of next month. How do I cancel if I never even activated??

Missed calls and missed messages

Hey, I am missing txts and phonecalls and voicemssages. no trace of it tho people have shown me that they did. this has happened before about 4 months ago . happening again now. thoughts ? kindly me

Resolved! Forbidden A1

I have problem logging in and it showed Forbidden A1. My internet service is currently shutter down. And I couldn't get any help.

Resolved! Disable voicemail

Is there a way to disable voicemail?

Unable to Receive calls and SMS

I transferred my service from Fido to Public Mobile about 48 hours ago. Since then, I have not received the confirmation SMS from Fido that verifies whether I initiated the transfer. I contacted Fido, and they advised me to reach out to Public Mobile...

How can I track my SIM card?

I ordered a SIM card and doesn't arrive yet. It's been a week.

Third month free not credited

Hello, Can anyone please guide me how to solve this issue? I was offered third month free when I signed up but it's not showing up in my account. I contacted customer care and they are saying there were no offers like that, Basically lying even thoug...

New look website

Woke up this am to an updated version of PM website. Log in to your account to see a new look but everything seems to be accessible. I wish they woulda had a spot where we could see the number of referrals we have. Can we update or remove our payme...

Transfer Account

Hello, I opened an account with PM for my daughter 5 years ago, and now she is 18 year old and she want to transfer the account to her name and email address. How to achieve this ?Thank you

I can't login in nor does *611 work for me

I tried to pay my cellphone build as I always do through calling Star 611 but it hasn't been working and I called over 20 times so I try to use a site but decide says forbidden AI and then I try to use mobile app but it says in maintenance what's goi...

Is self service down for maintenance right now?

I am trying to log into my self service account through the web. I am getting the page Forbidden A1 once I log in. Can someone confirm that self service is down right now?

PM is not receiving my confirmation texts...

I received a text asking me to confirm the port of my phone number to public mobile, "please reply YES to this text...". Which I did. The text was sent successfully... and I got no response or acknowledgment. 90 minutes goes by and I'm told that I di...

Congratulations your the worst service provider in canada

I signed up for your service, I have been waiting for two weeks with no sim card, it's literally impossible to talk to any one of course you designed your system so that your user can never get help or talk to any one, so did I just get scammed ? I'm...

Need PUK code

Please help!I get message saying tu enter 8 PUK code(and No ! I do not have anymore the sim plastic "container".TKS

Canadian tire master card placed on hold

My Canadian tire master card was placed on hold for no reason and this caused the Public mobile payment to be missed. I would like to know when Puplic mobile tries to get its payment and it is missed does it retry and if so what is the interval?I lo...

Account suspended despite payment received

Mt account says that it's suspended for non-payment as of yesterday (Dec 9), despite Public Mobile and my bank both showing payment went through (PM even has a receipt showing payment received on Dec 8). It's set up as a recurring credit card payment...

Referrals

I just created a new account and forgot to enter my friend's referral number. How can I enter it?

Wrong email address

My email shows with a capitol letter in error

dark mode to beige

how change dark mode for regular mode.uts hard to see for me i have glasses and big minus

All of my add-ons for Data and Long-Distance have suddenly disappeared!

I have been a Public Mobile customer for several years and during that time accumulated several bonus and paid add-ons, including Long Distance and the previous Holiday Bonuses. In October I had 6GB of data add-ons unused and over 1500 International ...

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