Cancel

[Ali-R]

Hi service is not good and I was charged twice. Please help cancel my subscription and plan. 

[CSA_PM]

Hi @Ali-R

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Ali-R this link should work

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you use the link and does not work, try again using browser with incognito mode or try another browser 

[Chalupa_Batman]

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@Ali-R wrote:

I have attempted the link several times, in which it brings me back to this forum to submit a ticket. Please fix and refund the double payment. If you can't help me with this, I will take it with my credit card company for the second payment. 

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@Ali-R - You need to understand something. These forums, are run by it's customers. Everyone, including me, who have replied to you here in this thread, are all customers. If you want to contact customer service, the link has been provided to you. You clearly have not attempted the link several times because I have clicked this link from each post everyone has provided this link and they all work. 

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

THIS is the link you need to contact customer service. 

[slusagm]

if you see 2 entries on Payment history, then it is not duplicated charges.  They show 2 lines for one debit transactions

and to reach Public Mobile for help, since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
       

[Chalupa_Batman]

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@Ali-R wrote:

Hi service is not good and I was charged twice. Please help cancel my subscription and plan. 

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Hello @Ali-R 

I'm going to join this conversation because there seems to be a disconnect here. With Public Mobile, customer service would consider giving you a refund if you couldn't get the service to work. For that to happen, you'd have to come to these forums here and ask for support. Looking at your profile, you haven't asked for any support to help resolve any issues. So, with that being said, let us try to help you first to try to figure out why the service was "not good" .  

What was "not good" about it? Did you have reception issues? Were you not able to fully sign up and get your phone working? If you could give this community as much non private information as possible, you'd be surprised at the knowledge here that might be able to help you get up and running. 

[Ali-R]

I have attempted the link several times, in which it brings me back to this forum to submit a ticket. Please fix and refund the double payment. If you can't help me with this, I will take it with my credit card company for the second payment. 

[hTideGnow]

hi @Ali-R 

i already provided you the way to message PM support for help.  If you don't use it, your complaint would not stand (as you have been given a valid way to contact support)

also, the 15 days refund is Only for Postpaid service with the purchase of the phone.  That does not apply for prepaid provider like Public Mobile.   Even with Postpaid service, the refund does not apply for the days you used the service. You still have to pay for the days you used the service. (again, that refund is for the purchase of the phone)

[hairbag1]

@Ali-R 

did you use the link we provided ?...should be a good link. 

[Ali-R]

I was charge twicr and service is not good. I want cancel and full redund under CRTC Wireless Code, canceling within 15 business days. I can't use chat. Please cancel or I will file a complaint with CRTC. Submit ticket function doesn't work and it gets stuck on "loading" after logging in. 

[hTideGnow]

hi @Ali-R 

how you got charge twice? do you see 2 charges on your credit card?please explain

to cancel, usually you just need to port out  if you want to keep the number.  if you don't need the number, just disable automatic payment 

but if you need PM agent to check the overcharge, ask PM agent to check 

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[hairbag1]

@Ali-R 

Once you transfer your number to a different provider, your Public Mobile account is deactivated.

Alternative is to message Customer Support to remove payment card info. You can ask for a refund for the double payment but not sure you'll get a refund.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437