08-01-2026
07:44 PM
- last edited on
08-04-2026
11:54 AM
by
softech
used them for my son's phone and it wont work at all.. switching to virgin I guess
a month ago
was CS_agent working with you to help? what did they do and what they asked you to test?
a month ago
Did not fix ... Leaving for Virgin.
a month ago
No resolve yet! Crappy service
08-04-2026 11:49 AM
08-04-2026 11:41 AM
We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.
08-04-2026
07:09 AM
- last edited on
08-04-2026
08:21 AM
by
softech
I have spoken to people nothing works thst they do..
08-02-2026 02:41 PM
hi @AlishaNesbitt they cannot help or they have not replied yet? please message them again
you can follow up by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
08-02-2026 02:35 PM
I have.. they haven't been help yet
08-01-2026 10:39 PM
it looks to me it is a sim provisioning issue. It is an easy fix on Public Mobile side. PM CS agent can check and re-provision the sim and should be able to resolve the issue.
Have you reached out to PM CS agent yet? If not, please use your son's account and message PM agent directly. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply there
(Since it is a bit late now, they will not reply until tomorrow morning)
08-01-2026 10:35 PM
Hi, my son's phone lost signal a few days ago, I reset the network, my phone is unlocked.. when you call the number it calls but my son's phone does not ring. I try to my a call from it and it says "not registered to a network" , It is unable to connect to teleus or bell network. When I switch my Sims around in my cell and his cell.. it works in mine but not his and mine also works in his... the issue is his sim will not call, text or data.. shows bars of service sometimes and no service other times.. I've never seen this issue and I worked for Bell in cell phone years ago so I'm not ignorant to technology. Any suggestions I haven't already done would be welcomed!
08-01-2026 07:55 PM
hi @AlishaNesbitt PM is a solid carrier use the same great network as Telus and Bell/Virgin. if you are willing to share your issue, we can help