My data doesn't work

[AxelleP]

I have the same problem since last tuesday, i tried everything and nothing seems to work

[slusagm]

if you tried everything, like rebooting phone and reset networks, the you should open a ticket with PM and they can confirm if it only an account issue or a network.

 Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Dunkman]

@AxelleP 

Does talk and text work fine?  Did you check your account to make sure that you did not run out of data? 

Check for any Telus outages in your area. 

https://www.telus.com/en/ab/outages

A few basic troubleshooting advice: Reboot phone, Network reset of phone. 

If you have physical SIM card, you could try the SIM card in another working phone. To help determine whether PM service issue versus hardware issue. 

[hTideGnow]

hi @AxelleP 

which city and province?  And only data has issue but voice calls working well?

There have been some outage in different part of the country and that could be the reason of your data issue.  Please check Telus outage site:
https://www.telus.com/en/on/outages

And try Reboot your phone and Reset network settings. 

Let us know if it helps