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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Generated text messages

I am not receiving text messages pushed from systems (ie Rogers Yahoo). Texts sent from contacts are received properly.

Cancle subscription

I never activated my account and I want to cancel and not have more charges at the beginning of next month. How do I cancel if I never even activated??

Missed calls and missed messages

Hey, I am missing txts and phonecalls and voicemssages. no trace of it tho people have shown me that they did. this has happened before about 4 months ago . happening again now. thoughts ? kindly me

Resolved! Forbidden A1

I have problem logging in and it showed Forbidden A1. My internet service is currently shutter down. And I couldn't get any help.

Resolved! Disable voicemail

Is there a way to disable voicemail?

Unable to Receive calls and SMS

I transferred my service from Fido to Public Mobile about 48 hours ago. Since then, I have not received the confirmation SMS from Fido that verifies whether I initiated the transfer. I contacted Fido, and they advised me to reach out to Public Mobile...

How can I track my SIM card?

I ordered a SIM card and doesn't arrive yet. It's been a week.

Third month free not credited

Hello, Can anyone please guide me how to solve this issue? I was offered third month free when I signed up but it's not showing up in my account. I contacted customer care and they are saying there were no offers like that, Basically lying even thoug...

New look website

Woke up this am to an updated version of PM website. Log in to your account to see a new look but everything seems to be accessible. I wish they woulda had a spot where we could see the number of referrals we have. Can we update or remove our payme...

Transfer Account

Hello, I opened an account with PM for my daughter 5 years ago, and now she is 18 year old and she want to transfer the account to her name and email address. How to achieve this ?Thank you

I can't login in nor does *611 work for me

I tried to pay my cellphone build as I always do through calling Star 611 but it hasn't been working and I called over 20 times so I try to use a site but decide says forbidden AI and then I try to use mobile app but it says in maintenance what's goi...

Is self service down for maintenance right now?

I am trying to log into my self service account through the web. I am getting the page Forbidden A1 once I log in. Can someone confirm that self service is down right now?

PM is not receiving my confirmation texts...

I received a text asking me to confirm the port of my phone number to public mobile, "please reply YES to this text...". Which I did. The text was sent successfully... and I got no response or acknowledgment. 90 minutes goes by and I'm told that I di...

Congratulations your the worst service provider in canada

I signed up for your service, I have been waiting for two weeks with no sim card, it's literally impossible to talk to any one of course you designed your system so that your user can never get help or talk to any one, so did I just get scammed ? I'm...

Need PUK code

Please help!I get message saying tu enter 8 PUK code(and No ! I do not have anymore the sim plastic "container".TKS

Canadian tire master card placed on hold

My Canadian tire master card was placed on hold for no reason and this caused the Public mobile payment to be missed. I would like to know when Puplic mobile tries to get its payment and it is missed does it retry and if so what is the interval?I lo...

Account suspended despite payment received

Mt account says that it's suspended for non-payment as of yesterday (Dec 9), despite Public Mobile and my bank both showing payment went through (PM even has a receipt showing payment received on Dec 8). It's set up as a recurring credit card payment...

Referrals

I just created a new account and forgot to enter my friend's referral number. How can I enter it?

Wrong email address

My email shows with a capitol letter in error

dark mode to beige

how change dark mode for regular mode.uts hard to see for me i have glasses and big minus

All of my add-ons for Data and Long-Distance have suddenly disappeared!

I have been a Public Mobile customer for several years and during that time accumulated several bonus and paid add-ons, including Long Distance and the previous Holiday Bonuses. In October I had 6GB of data add-ons unused and over 1500 International ...

lost phone - cant login

I lost my phone. It now asking me to verify my phone account with a verification code texted to my phone. I dont have the phone so i do not get a code. What can i do? I started a new account with a new phone, so i am good there. Now i just want to ca...

Partial coverage

Hello,I'm going out of country next month. I'm not planning on using my plan (data and minutes) while outside Canada. Is it possible for me to pay less money for less coverage (in days). During my next pay period I will be in able to use the plan onl...

PUK

I am looking for 8 digit puk number to unlock my phone. I no longer have the card support whre the PUke is located. Is there a place to locate it in my account.

Resolved! Recently Ported To Public Mobile - Now RCS Messages Do Not Work

I recently signed up with Public Mobile and was able to port my number of successfully. Afterwards, my RCS messaging stopped working. I was able to delete my Google Message data on my phone and that allowed my SIM card to update to "Status: Connect...

Resolved! Transport number from Eastlink to Public Mobile

I recently started this process, got a message from Eastlink asking if I approve this transport to which I reply YES.I am aware this could take 30 min-5 hours or even days but how do I know when it´s done?Also, according to the instructions, I should...

credit transfer to family member on leaving?

Hello,I just got my number ported out to another phone company but I still have $15 credit in my account. I heard it could be transferred to a family member, could someone please help me to do so? All 3 of my family are in Public Mobile.Thanks in...

Moving from PM to Koodo

Sim Card

It's been over 10 days and my mom still doesn't have her sim card. Can I talk to a real person? Can I get a refund for the sim if I switch to an eSim?

Volte after 3G netwrok shutdown

Hi, will Telus allow non-whitelist devices to receive Volte after 3G network is shut down. I've read Rogers is shutting down the 3G network in March 2025. So far, I have not seen any announcement as to when Telus and Bell will initiate 3G shutdown. D...

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