Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My credit card changed and I forgot to update it. My renewal date is today and I updated my credit card after Public Mobile tried to take pmt. My account shows as active and that my next pmt is next month. I don't have phone/data service and there ...
I am having an issue with updating my payment method and require help to update it
Does Public Mobile support the Redmi 13C model of Xiaomi phones on the the 4G network?
Hi,I am trying to port my number from bell to public mobile and so far it has not happened it's been close to a day and replied to all the texts they said and public mobile says there has been no request to port my number
How can you switch between Plans when they are all listed "new activation only?
I currently have a pixel phone with SIM card. I purchased a new iPhone 17e that uses esims. Why do I have to $5.00 to switch to the new had set. Afterall I could just physically cha it before
Hi, Can I roam free in USA
I received a text saying that the price of my plan will rise from $20 to $24 after April 1 2026. Was this a legitimate message from Public Mobile?
Hii paid my plan but is asking me to change my phone number. I want to keep my plan and phone number. Can you help me pleaseadele
When I phone anyone or they phone me the call is so broken up that we can't talk. My phon e is not the issue; I have had it checked.
Hello I just tried to join public but my payment didnt go through online. I tried 2 different cards.
I’ve been trying to transfer my number and it says I need to contact support. I use the chat bot, the ticket I tried to submit kept erroring out, troubleshooted to no avail. I try to contact them through private message, CS_AGENT isn’t an actual name...
Does anyone know when public mobile is getting wifi calling. I’m out of cell service a lot and use starlink (wifi) but can't make phone calls. This is the most annoying part of public mobile.
My service stopped for a few months due to payment issues. I am now trying to reinstate my service with my same Public Mobile account, but after updating my payment information I am asked to choose a new number. Is there any way to find out if my pho...
duplicated thread. Please refer back to the original one. https://productioncommunity.publicmobile.ca/t5/Get-Support/We-need-to-cancel-contract-to-stop-paying-for-disease-person/td-p/1423749
My mother in law passed away. My wife used to pay my in law's phone. We need to cancel contract to stop payment.
I have been charged for an add on that I did not order. Also I can not get replies on another matter. Is this common?
Recently, my email address was hacked and I have NO ACCESS anymore. I change my phone number as well a while ago but for some reason Public Mobile still sends links and codes to my old number (which I have no access as well). In that case, what am I ...
Ive been getting double billed, or i guess triple billed! My phone and my som’s phone is under same account and cant login properly! Is there an actual phone number or email address to get help!?! Can an agent contact me?!? Fed up and ready to just c...
I have an apple watch that I currently pay for data coverage with Rogers, is this possible with Public Mobile to get data for my apple watch as well?
I would like to use all my points towards my balance, as I am broke this month. I applied $20 successfully, but would like to use my remaining 14.5. how do I do this? I was able to use all my points the last time I used my points to pay my balance, b...
Hey- just picked a new telephone #, when I call out it phones just fine. But when someone calls the number- it goes to some random guy?!?!? confirmed from multiple telephone #’s. The caller ID is correct. What the heck is going on and how do I fix ...
How can I get my old public mobile number from the phone I lost to transfer to my new phone?
Hi, I accidentally mistyped my phone number when inputting it for number transfer/activation. How do I get it fixed asap?
Why do I have to listen to a minute long message about the 3g network every time I try and dial a number or listen to my voicemail? It's unskipable and it's very annoying. I have a 4g phone.
Power to house was lost temporarily today and since haven’t been able to make callsany ideas what’s happening edited by computergeek541: changed category (discussion isn't related to My Account/self serve)
how to get e sim I did all paid choose my number and can not get to e sim plus unable to speak to a human i am 83years old and computer illiterate
Is there an option to purchase extra data? edited by computergeek541: changed category (discussion isn't related to Community)
Is it worth it or is there a lot of buffering? edited by computergeek541: removed category labels that are unrelated to this discussion
