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Forum Posts

Resolved! Plans

I received a text for a deal $40 plan for 15GB for 4G speed data. Is this only on for a limited time as I did not see this option in self service plans.

Cellphone10 by Great Neighbour / Super Voisin
  • 160 Views
  • 8 replies
  • 1 Bravos

Resolved! Plans

If I upgrade my plan to 15GB for 4G speed data for $40 would I be able to switch back to my old plan?

Cellphone10 by Great Neighbour / Super Voisin
  • 129 Views
  • 8 replies
  • 0 Bravos

Resolved! Can't receive calls or texts on new activation.

Activated new sim card yesterday. Installed in a phone that always worked fine on public mobile. I can call and text out fine, but can't receive either. People who try to to call me receive a message: "5UM1 the number you are calling is not equipped ...

Effieth22 by Great Neighbour / Super Voisin
  • 125 Views
  • 8 replies
  • 1 Bravos

Resolved! Trouble porting existing number over.

Tried activating on Dec 14, my credit card was charged as of this date as well. Had problem with porting my existing number over, so was unsuccessful. I am under my wife's account, so was told to activate my sim first, then she was to activate hers. ...

RDM by Great Neighbour / Super Voisin
  • 121 Views
  • 10 replies
  • 0 Bravos

Resolved! payment for reactivation

hi there Support team I was asked to contact you about my phone as it seems that it has been deactivated I tried to make payment using the *611 but it did not go through. I need to set up a credit card for payment please can you help I did chat with ...

peter_dare by Great Neighbour / Super Voisin
  • 100 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone order

I ordered a phone on Dec 7, got a confirmation, but never a tracking number...it's been 2 weeks...Where is my phone?

Nicecreek by Great Neighbour / Super Voisin
  • 63 Views
  • 3 replies
  • 0 Bravos

Resolved! Gift of 2 GB of free data and 500 free int. Long distance

I got the text Dec. 4, 2022 offering free data and free minutes. I Replied as requested and received a text saying the data and minutes have been added to my account.It does look like the data has been added, but not the 500 free minutes.What happene...

ShirlArch by Great Neighbour / Super Voisin
  • 144 Views
  • 8 replies
  • 2 Bravos

Auto Pay Not Working

HI,I received a text saying my payment was not received and my service has been suspended.I am signed up for auto pay, the correct information is there and I have never had a problem.Is the system down, by chance?

kennjlc by Good Citizen / Bon Citoyen
  • 96 Views
  • 9 replies
  • 1 Bravos

Resolved! Bill

I have a $16.95 charge from Dec 19th 2022 that does not belong on my card. Can you please help me reverse this charge and explain when my card was used this way. Mike Antonello

Resolved! 2gb bonus data

I never received a text message for the 2gb of bonus data , I text 4911 YES2 received text message I am not eligible for this offer , PM states offer is for all customers with active accounts .

jimjake by Great Neighbour / Super Voisin
  • 52 Views
  • 2 replies
  • 1 Bravos

Resolved! Not receiving referral reward

Hello! I referred someone to Public Mobile and they added my code when they signed up. However, it's been 4 months and my payments haven't been $1 off (I'm on the old rewards system). Would anyone know what I can do? I asked them to submit a ticket a...

m-lopez by Great Neighbour / Super Voisin
  • 91 Views
  • 3 replies
  • 0 Bravos

More the Merrier Freebies

It says for new customers. FreebiesConnect more with 2GB of free dataChat more with 500 free international minutesPlus 1GB of free data, redeemed through Public Points I’m not a customer yet; how do I redeem my holiday gifts?No problem! All you have ...

never

I can't get into the system keeping saying Wrong info 

Account Not Reactivating Following Suspension

Hi everyone, I left the country for five days (left on a Friday, returned on a Tuesday), and my account was suspended during this time. When I returned I hit the "Reactivate my account" button and confirmed my payment. But as soon as I returned to th...

ryanpchang3 by Great Neighbour / Super Voisin
  • 329 Views
  • 3 replies
  • 0 Bravos

Resolved! $10 US roaming add-ons for 10 days.

I crossed the border into the U.S and purchased the $10 US roaming add-ons for 10 days, ($15 Canadian + tax).What I now have is:"Unlimited messages US Roaming-Unlimited Text (10 day)"+"Unlimited mins US Roaming-Unlimited Talk (10 day)" 1- Can I make ...

arama by Good Citizen / Bon Citoyen
  • 136 Views
  • 6 replies
  • 0 Bravos

Resolved! Network connection issue

It seems reading through all these messages that this is more like a facebook group where we lodge our complaints and the admin doesnt get back. It would appear I'm not the only one experiencing network issues. I cant call or text or recieve calls or...

Resolved! pay problem please see CS_Agent

1. I want to change my autopay credit card to validate date.2. I can't login my account 3. I did reset password.website change my password succefully ..but when I login again.. error is same 4. i want to help 5. probably my credit card is expired so,...

mjlee by Good Citizen / Bon Citoyen
  • 127 Views
  • 5 replies
  • 0 Bravos

Payment problem

To reactivate my current plan, I tried pay balance for reactivate my account But payment was not accept! Keep show me error sign. All card information was correct! Because I have been paid the same card!It is not working!! What should I do?

Resolved! How to Cancel pending add on

Hey! So my grandma who doesn’t speak good English typed YES to the 15 Gb data add on text offer. She thought she was accepting the holiday bonus international minutes. It’s set to start on the next renewal date. How do we go about cancelling this so ...

Midnight-sun by Great Neighbour / Super Voisin
  • 69 Views
  • 5 replies
  • 0 Bravos

Resolved! Charged twice

I went to pay my monthly plan online and it said that the payment did not process so I clicked it again and it charged my card twice. I would like my money back for one of the payments

Katrinak99 by Great Neighbour / Super Voisin
  • 73 Views
  • 2 replies
  • 0 Bravos

Resolved! pay problem

helloI setup automatic pay from my credit card. unfortunately, it is expired. but I didn't know early. so I want to change my credit card for payinghow can I do? I can't contact your staff. only chatbot answer, that is not good. I can't change my cre...

mjlee by Good Citizen / Bon Citoyen
  • 120 Views
  • 13 replies
  • 0 Bravos

Resolved! 2GB data Public Mobile customer gift?

I never received a text message from PM to opt in for the 2gb of bonus data. I believe I was supposed to get a text by the 15th, but never did.

tarsbo by Good Citizen / Bon Citoyen
  • 71 Views
  • 2 replies
  • 1 Bravos