Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My mother in law passed away. My wife used to pay my in law's phone. We need to cancel contract to stop payment.
I have been charged for an add on that I did not order. Also I can not get replies on another matter. Is this common?
Recently, my email address was hacked and I have NO ACCESS anymore. I change my phone number as well a while ago but for some reason Public Mobile still sends links and codes to my old number (which I have no access as well). In that case, what am I ...
Ive been getting double billed, or i guess triple billed! My phone and my som’s phone is under same account and cant login properly! Is there an actual phone number or email address to get help!?! Can an agent contact me?!? Fed up and ready to just c...
I have an apple watch that I currently pay for data coverage with Rogers, is this possible with Public Mobile to get data for my apple watch as well?
I would like to use all my points towards my balance, as I am broke this month. I applied $20 successfully, but would like to use my remaining 14.5. how do I do this? I was able to use all my points the last time I used my points to pay my balance, b...
Hey- just picked a new telephone #, when I call out it phones just fine. But when someone calls the number- it goes to some random guy?!?!? confirmed from multiple telephone #’s. The caller ID is correct. What the heck is going on and how do I fix ...
How can I get my old public mobile number from the phone I lost to transfer to my new phone?
Hi, I accidentally mistyped my phone number when inputting it for number transfer/activation. How do I get it fixed asap?
Why do I have to listen to a minute long message about the 3g network every time I try and dial a number or listen to my voicemail? It's unskipable and it's very annoying. I have a 4g phone.
Power to house was lost temporarily today and since haven’t been able to make callsany ideas what’s happening edited by computergeek541: changed category (discussion isn't related to My Account/self serve)
how to get e sim I did all paid choose my number and can not get to e sim plus unable to speak to a human i am 83years old and computer illiterate
Is there an option to purchase extra data? edited by computergeek541: changed category (discussion isn't related to Community)
Is it worth it or is there a lot of buffering? edited by computergeek541: removed category labels that are unrelated to this discussion
I’m trying to call and whenever I call someone its says 22P1 this call cannot be completed?how can I solve it?
For some reason I keep getting something went wrong message and to contact customer service but they are impossible to get a hold of. I cant even start a ticket cuz again "something went wrong"
We are going on a cruise from Vancouver to Hawaii for 18 nights in April. I am wondering if I used some of my points for this bundle would I be able to call back home to Canada on this account without being charged for calls. Or is it just for calls...
Hello,Could you help me, I did not recive de QR eSIM activation in my mail. I need to activate since my laptop
On Monday I did a phone number transfer from Fido.everything worked and my number was removed from Fido account.now today 2 days later I received a text saying the number transfer could not work because it’s no longer active with the old provider. I ...
But in order to do that they want to verify my phone number to log in. But without a SIM card I don't have access to my number
Anyone else? Has been this way for a couple days. Samsung S25.
I have been using public mobile for years, using payment vouchers. I have never had a reason to see my account info online. I now need to view my account number. However, clicking on "my account" brings up no information, it keeps me on the same page...
Im on my phone. The problem is when i factory reset her samsung s23 ultra it erased the e-sim. I cant punch in code or access my account because of no e-sim
Hi, I have subscribed over a month ago and the data has not been working at all since day 1. I have to use home wifi all the time. It’s been over a month. The customer support chat is not loading properly and there’s no phone number to call.
Hello,Please, I would like to cancel this account and remove the credit card information because the SIM card intended to use to setup this account for my mother has already been used and setup for my mother by my wife. So, it doesn't make sense to b...
I am located in southern Manitoba, and here the towers are shared with Rogers, Bell, and TELUS due to the MTS-Rogers agreement before Bell purchased MTS. I was with Rogers previously, and since switching to Public, I thought service was great. I star...
how do I find the balance of the funds I deposited in UK calls and accross Canada calls
Hello. I bought 300 international minus and payed with my points three days ago. I received an email that will receive the minutes within 24 hrs. I never received the minutes. Please help.
Currently on 3GB 4G Plan renewal date is 21 March. Will the price increase affect after 1 April? Received text msg 27 Feb of 1 April increase.Is there anything that can be done to avoid price increase. I'm a minimum user and hate to leave. If there w...
