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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 76631 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 77077 Views
  • 181 replies
  • 32 Bravos

ESIM transfer failed, locked out of old phone number

I purchased a new phone, when trying to transfer my old public mobile eSIM from my old phone to a new eSIM on my new phone, my old phone powered off. The eSIM wasn’t installed properly so now my new phone doesn’t work, and the old eSIM seems to have ...

Mara5 by • Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfer Phone Number from Rogers to Public Mobile

Hello,I obtained my Public Mobile phone number (with a SIM card) set up and working yesterday. Now, I want to Port my existing Rogers cell number (also with a physical SIM card) to Public Mobile so that it becomes my new and only number with Public M...

SmashBolt by • Great Neighbour / Super Voisin
  • 217 Views
  • 2 replies
  • 0 Bravos

Bill payment

My CC on public mobile app expired.  I updated the app with new CC, still not able to pay my bill to resume my services. I can't see the way to pay my bill on public mobile app.

MohitVashisth by • Great Neighbour / Super Voisin
  • 129 Views
  • 1 replies
  • 0 Bravos

switching to Koodo

do I need to use eSIM when switch to Koodo, can I still get physical SIM card?

zele1960 by • Great Neighbour / Super Voisin
  • 158 Views
  • 2 replies
  • 0 Bravos

Cannot verify the number with Whatsapp

I cannot verify my phone number with Whatsapp. Every time I try to register my phone number with Whatsapp, I getting message stating that my application is not official and the number cannot be verified. Whatsapp support assumed that the number is bl...

grinborg14 by • Great Neighbour / Super Voisin
  • 103 Views
  • 1 replies
  • 0 Bravos

International calls

Hello there I placed a local call was not able to connect due to usage issue for international calls the number dialed wasn't international I also did not place any international calls 

RhoGor51057 by • Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 0 Bravos

I cannot get to my account.

I have signed in. When I click My Account, it goes to a page that says "We need to verify...". A code is sent, I enter it and confirm, it says confirmed, I click "return to Porta;, and it goes back to "We need to verify...". Ive done this 6 times and...

Trustee by • Great Neighbour / Super Voisin
  • 114 Views
  • 3 replies
  • 0 Bravos

PM claims I've run out of minutes when trying to call within Canada?

Hi I'm having an issue where when I try to call within Canada using a Canadian number it's telling me I've used up all my minutes.My plan should have unlimited minutes within Canada and I've used less than 10 mins on the phone this month anyway.Does ...

tom0 by • Great Neighbour / Super Voisin
  • 190 Views
  • 4 replies
  • 0 Bravos

Payment

I log in and there is no payment page, I've been circling around this website and nothing

Leeashah by • Great Neighbour / Super Voisin
  • 102 Views
  • 1 replies
  • 0 Bravos

transfering number to kodoo issue

I started the move from PM to kodoo. Initiated the transfer number and something came up and i missed the 90 min window. I tried to log back into PM to try again and it looks like my account is gone and is now over at Kodoo minus my number. So i cant...

BrianneT6 by • Great Neighbour / Super Voisin
  • 131 Views
  • 1 replies
  • 0 Bravos

Resolved! Transfer eSIM to new device

My iPhone is dead, and my eSIM still on that device . I cannot receive any verification code for log in. I need my eSIM transferred to new iPhone. How can I do that please let me know as soon as possible. 

Hasan241 by • Great Neighbour / Super Voisin
  • 162 Views
  • 1 replies
  • 0 Bravos

Resolved! Redeem rewards - 10gb - still work in CAN and US?

HiUsed my Public points to redeem extra 10 GB Data (30 days) on my account.My usual plan works in CAN-US for data/minutes.Will this new reward add-on data also work in CAN and the USor just CAN? 

ABIZ by • Good Citizen / Bon Citoyen
  • 168 Views
  • 1 replies
  • 0 Bravos

Why did my eSIM/account stopped working after I returned to Canada?

My Public Mobile eSIM stopped working immediately after I returned to Canada from international travel. I removed the travel eSIM, reset network settings, and LTE/5G both fail. Please refresh my data provisioning and reprovision my eSIM. I can’t make...

Fengw by • Great Neighbour / Super Voisin
  • 204 Views
  • 3 replies
  • 0 Bravos

Need PUK Code for Locked SIM

Hi I accidentally typed my the wrong code too many times and I don’t know what to do can you please help me get a PUK code 

nexcust by • Great Neighbour / Super Voisin
  • 305 Views
  • 8 replies
  • 0 Bravos

New sim not working

I ordered a new sim and put it in a phone my nephew gave me: Samsung 20 ultra. I registered / activated my sim with my public mobile account. But when I try to make a call I get "Not registered on network". Any help?

Cindy1971 by • Great Neighbour / Super Voisin
  • 235 Views
  • 6 replies
  • 0 Bravos

Resolved! app wont work on phone

can't log in on phone, i'm wondering if it is blocked through work. I want a esim so i can have the two phone numbers on one phone. I can log in fine with the website, but can't get past the paid page, therefore can't access my account. ITs just on r...

Thor101 by • Great Neighbour / Super Voisin
  • 332 Views
  • 6 replies
  • 0 Bravos

Account

Bought a Sim and voucher and now I cant activate

Morph1 by • Great Neighbour / Super Voisin
  • 202 Views
  • 4 replies
  • 0 Bravos

Number change

I’ve exceeded the number of times to change my number, now family or work can’t call me! Neeed help to change it back 

Kakewash by • Great Neighbour / Super Voisin
  • 189 Views
  • 4 replies
  • 0 Bravos

Get my eSim on new device after lost OG device - help!!

HI,I'm a PM customer who fits the criteria for the eSim download to a new device...I lost my iPhone a few days ago which is live somewhere out in the ether (it still rings and my PM plan is live).I now have a temp new device and want to get an eSim f...

ABIZ by • Good Citizen / Bon Citoyen
  • 281 Views
  • 5 replies
  • 0 Bravos
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