Community

New subscription

So tried to get my friend new subscription.   Gave him my sharing is caring number.  Did all the necessary info.  Get to end.  Payment denied.   They didn’t ask him for address   Frustrating 

Refund

I bought esim card and my phone doesn't support it , can I get a refund?

I can not logging my My Account to update payment

Hi  PUBLIC MOBILE HELP STAFF ,Its been a very very frustrating experience using public mobile website Login webpage : I am on the website  and under MY Account  there are no options at all  just black. I cleanup my caches, I changed the web browser ,...

Plan not activating.

I am so confused and aggravated. I recently lost my credit card and was issued a new on. Public Mobile suspended my account. I tried to send my payment with my new CC and they have taken the payment. I have a receipt. I was asked for my phone number ...

Not Receiving a Verification Email

I lost my phone and the SIM card in that phone. I just bought a new phone and SIM card and got my phone number transferred to my new phone. I am trying to log into my Samsung account and it is sending a two-step verification code to my old phone, so ...

Cancel subscription

I just signed up for a subscription but I have not activate the Esim yet.  I want to cancel for now as I need to do more research to decide on the plan best for me.

Suspend or unsubscription for 3 months

I have a travel plan for a three month period, I know I can unsubscribe for 89 days.However, I am purchase the round trip already and my trip is more than 89 days and I dont want to cancel my current plan.Is there a way that I can suspend my account ...

2GB Plan Reverted to 1GB

Around six months ago, I noticed in the app that PM was offering a 2GB data plan for the same price as i was paying for 1GB ($19), so I signed up for it.Fast forward to yesterday, and I received a text message from PM stating "Your plan did not renew...

why am i not getting the $1 autopay reward deducted from my monthly payment?

Credit card

What card is on the account need to know 

My PLan is $15 a monthly, last bill changed by PM without notice me $18 a monthly

Hi, need Somebody help meI am using PM few years until now, but from last month, time change.My Plan is $15 a monthly, but last bill was charged me $18 by PM without notice meThen I am going to login my account, the plan was changed by PM as well to ...

Incorrect charge Nov 5 2025 (### ### ####)

Hello,It loosk like on Nov 5 2025, there has been two charges ($56 each) for my renewal. Could you please take a look and make sure the incorrectly charge amount is refunded? There should only be one charge of $56.Kind regards,Jae 

No service

Hello,I am unable to to make or receive phone calls and have no internet. I turn off and on my cellular plan, and restarted my phone. Same issue.Any suggestions how to fix the problem?

Can’t log in

I can’t log in. Every time the authentication code gets send to a different phone number. That’s the original phone number assigned by public. I since ported my old number from another carrier 

Transferred from rogers to pm but no signal at all after replied yes

Hello, i already made a ticket about this but wondering it anyone has any other insight. I transferred from rogers 12 hours ago. Replied yes to the text immediately. My rogers account is now deactivated. I am left with no signal, cant send text, cant...

Re: Lost Phone

Ok, lost my phone. and ordered the SIM card but cannot sign into my account. It just wont send an OTP to my email for some reason. I tried 100 times. What now?! 

does public mobile have a esim for portugal?

Does public mobile have a sim for Portugal?

Unlock PIN for Sim card and PUK

I need the unlock pin to use my sim card in another phone.  I have 5 more tries but I don't want to lock myself out and need a PUK. edited by computergeek541: changed category label (discussion not related to Community)

Need Help Porting my number

I am attempting to port my number from Public to PC Mobile, but I have not yet received the confirmation message from Public. It has been over eight hours since the request was initiated. Could someone please assist me in expediting the release of th...

Port number

I missed the 90 minute window to port my number. How do I get public mobile to resend the text to port my number?

Credit

I just joined and was suppose to get a credit as a friend sent me the text for it but I don’t see the credit

Payment Invalid

I am trying to buy an esim but it keeps telling me my payment is invalid even though I am using a Canadian issued credit card

Switching plans

I am thinking of switching my plan from 25 to 29 dollars a month for 10 gb of data rather than 4. Today is the second day of my 4gb monthly plan, but instead of charging the difference between the two plans and just adding more data, it wants to char...

Missed a payment that lead to the subscription expiration. Subscription Amount increased on login.

My credit card expired and I missed my payment. Got the below error message when I login in:Error Message: Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be ...

No service

Cannot make or receive calls.  Text still works.  Account balance is zero. HELP!

Esim

Transferred from old provider to public network wont connect. I believe it is a problem with the esim said i might need another one which i did it charged me money for the second one and it wont work either. Dont know why and would like a refund on t...

Not receiving text messages

Hi there, Im not sure what has happened but at some point yesterday I have stopped receiving text messages. I need this service so please help, and let fix this issue ASAP. I have tried restarting and powering down my mobile device and both have not ...

Public Mobile Promo Question

Got this from SMS"Public Mobile here. Give your wallet a break with $5 off your bill for the next 3 months while you stay on your current plan."No clue how to redeem it. Thanks.