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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account showing suspended but payment was made

My account is showing suspended but payment was made and subscription shows active on my account.

Number forward

Have an active lucky mobile account with a number I would like to forward to public sim but I don't have the lucky sim card or phone just the open account

Is there a package to use phone in Australia?

Headed down under can we add on for our account

“Paid For” Canada Wide Add On Minutes

Since the majority of us have unlimited Canada Wide minutes is there any chance that the, “Paid For” Canada Wide Add On Minutes, could be traded in for an LD plan, a bill credit, or Data that expires when used up? We did originally “pay” for them.

Unable to access email associated with account and phone service disconnected due to missed payent

Like the title says, I missed a payment because my CC was charged earlier than expected. I can't access my account because I no longer have access to the email I used to create my public mobile account. I've tried making a new account and using the S...

in store minutes

Why have the instore top up minutes been discontinued? I am not able to pay online.

payment voucher purchases down all over the city of winnipeg and system unable to process prepaid

unable to make payment either by purchasing a payment voucher as system is down so purchases a prepaid visa card and this was also declined as "unable to process request"

Resolved! Question about payment

Is there a way to change when payment is comes out of your bank account?

Clarification re: Required Information for existing Account access

So, apparently I have a CS_Agent telling me that I need to provide the following information in order for them to look at my account...Full name on account (completely understandable)Phone number associated with account (completely understandable)Add...

Promo code AFTER Subscription, how to apply

New subscriber here. After I subscribed, I get an email with a subscription Promo code that expires on Nov. 7th. But I've already subscribed! I click on the link and it takes me to the page to subscribe.Is there a way to apply the Promo code after w...

RCS stuck at Connecting

Hi RCS is stuck at connecting. I've tried all the steps to resolve. Turned off RCS, cleared cache, forced stop , reset network settings then rebooted Samsung S21. Turned RCS back on still stuck connecting. Is there a bigger issue going on?

How to replace visa card

I log in the account, but i can't payment section

I

Us calling

I am unable to call in the us or back to Canada. Texting works both ways. I put the SIM card in a iPhone with all updates and having the same problem. Texting only. Hot spot works only in the iPhone. Not the Alcatel phone.the roaming service is t mob...

Resolved! Lost my phone in the ocean in the USA

How do I get my service back once I buy a new phone? I want to keep the same phone number! Do I just order a new SIM card, get it shipped to the USA or can I buy an eSIM and do it all online??? Please help!

Re: Login to my account

I have been activated for 3 years. I payed my 50.00 today and im good till November 28. So why is my phone number changed? It sayingi used all my minutes and my number has been changed. I was my number and plan back. I didn't do anything wrong or cha...

Resolved! Changed phone number

My phone number changed, and I used my email address to log in to public mobile. The problem is every time I try to log in to public mobile, it automatically send a text to my old phone number which I no longer have access to. This is probably annoyi...

New E sim

Hello, my phone’s screen is damaged, and I’m currently unable to receive messages. Could you please tell me how I can get a new eSIM number?

Now 20 Points for $20 Plan renewal.

I've recently noticed an unannounced increase in Points required for $20 towards regular plan renewal...now you must redeem 20 Points instead of previous 15 Points to get $20 toward regular plan renewal. (No Solution awarded unless you can get them t...

I cannot port out my number

I am a public mobile subscriber trying to port out my number to freedom mobile. But they are saying that my number is not within their service area. and that it cannot be ported to Freedom. Is there a solution to this?

Calls received goes tovoice mail

Im trying to get the phone to work.I sent message previosly to say i can't receive calls as it goes directly to voice mail

Transfer my number to new phone

Transfer my number to my new iPhone. I need to contact you.

Transfer phone number

My previous provider said that Public Mobile cancelled transfer today at 1:30.I cannot receive calls or send texts.I need help and the support is not there.What do I do?

Promo code

I received your email with promo code but when I subscribe and enter the promo code, it always says invalid. Why?

Canada - US - Mexico Plan (USVI)

I have the Canada - US - Mexico Plan and I am wondering if it works in US Virgin Islands?Do I need to do anything to make this work.

Transfer phone

I’m having issues transferring my phone number. It has been 2 days and contacted PM multiple time through chat, but no success. Received a call once, but wonder if it’s a scam as PM is online only ? I see that many in the community have the same iss...

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