Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got a message that authentication not completed. I don’t know what that means
What do I do to use a new issued card from my banking institution, I’ve entered all the info on card, the you ask for postal code?? Why is this required and received notice card failed?
I'm using it with Telus and have no problems and I'm wondering if it's still compatible with Public Mobile after the changes with VoLT. If anyone is currently using the Samsung Galaxy S20 FE on Public Mobile or knows if it will work properly, please...
I’m on my home wifi but I’ve gotten notification saying I’ve used all my mobile data and now I’m not receiving texts or iMessages. Wifi internet is working for laptops and I can accesss apps like messenger and IG and chrome browser on my phone and h...
I just switched over from PC to public and I am trying to port my previous telephone number to this account
I ordered 1 sim card and got 8 and 8 charges and I want 7 of them returned right now
I signed up for the $20 60gb flash sale in Jan. Service has been pretty good but in my area in the past few days data has been very slow and I'm frequently getting 1 or 2 bars in Hamilton ontario
what if i have a phone not on their whitelist but is set for volte and when i make calls shows as 4g lte during call and remains that way during entire call.
Hello,I was looking at this post.https://forum.sailfishos.org/t/can-these-phones-be-used-in-canada/22533/4and want to buy one of these phones https://docs.sailfishos.org/Support/Supported_Devices/a newer Xperia phone. Can I request to have my device ...
I ordered a new esim this morning July 17 2026 . I still have not received an email with confirmation of purchase and a QR code ? The esim was also not on my new phone Ive tried to submit a ticket but cannot keeps saying error after filling out the...
Hello Community,I am not really sure what is going on but I need some help please. Here are the details of my situation:The Problem: I can make outbound calls and use my cellular data normally, but all inbound calls go straight to voicemail. My phone...
How to release a ported number to public mobile transfered by mistake?
How do I transfer my phone number from an old SIM card to a new SIM card
I received the txt msg to apply the promo code and it’s invalid, though my husband used the same code and he redeemed it, even though he didn’t get notification. I’m pretty upset.please help!thank you.
Your website will not take my subscription payment for July/26. I have re-entered my credit card information and checked with my bank. My credit card has no Holds. Please take the payment!!
K I have complained before please add wifi calling to your service becaus regular service idoes not work well. I am in a rural area tried to call my sister 4 times today & service kept dropping call did not even go through. Also when I do connect the...
However, my subscription has not expired, and my usual monthly automatic payment went through, and I can even download the receipt from My Account portal. Nobody to talk to. Need this fixed NOW.
I had the same problem with switching from old credit card to new credit card. Public Mobile did not solve the problem after 2 weeks. After multiple messages to the online agents; circular advice from the agents including clearing cache, using incogn...
I've been with Public Mobile for years, well before they changed to this awful points 'reward' system. Why can't I see this offering in my subscription choices? My daughter's account has it available (she currently pays $27, I pay $34)I really don't ...
How can I buy the data for the overseas travel using. And how much is for 5G data or basic from 10G start up?
My wife and I have been subscribers to public for just under a month. Everything’s been great until Yesterday.Yesterday I tried to call my wife and Received a message that that number was no longer in-service. I I texted her to call me and when she d...
hey, tried on multiple phones, I somehow can't get MMS messages to download pictures received by SMS, what can I do(android)?
What is my PUK code
I just activated a new Calgary number (about 1-2 hours ago), but when people call me, they sometimes hear that the number is “not assigned.” Sometimes the call goes through, sometimes it doesn’t. Can you please check if the number is fully provisione...
I changed plans midway through my renewal cycle but it didn’t show up on my renewal date of July 17. Help
My phone died completely. I have no access to my email as I thought I was being smart using the "strong" randomly generated passwords for everything. Wrong!!! I've purchased a new phone, but can't log in to my actual PM account. Please help!
I’ve just purchased an e-sim plan, and now I need to download the app. I can’t because I have active subscriptions on my Apple account so I can’t switch regions. What can I do?
I recently sold my phone and upgraded. I deleted the eSim etc. I've downloaded public mobile on my new device but cannot login to anything due to needing a number to sign in.... can someone please help me. ASAP. My need to add my number to my current...
