Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This Koodo switch promotion of 5g for $5/month is for how long?
As the title states, nothing is going through and can't make calls. Been a customer without issue for a few months
I would like to cancel my port-in/activation request due to technical errors. Since the activation was never completed, please cancel my order and issue a full refund for the prepaid amount. If you need any further information please let me know.
I can’t access my account with my new phone but can with the old phone. I simply want to get an e sim for the new phone but nothing I have tried works
No data for the last 4 days in spite of still having data
trying to activate a bring your device and encountering eSIM error. Can not activate via eSIM. I also have a physical SIM card to activate
I’m unable to log in to my account to update my new credit card. Have tried resetting password and doing email recovery, still unable to login. Chat support said to create a msg in here, trying to get someone to DM me. Don’t have service.
Ok, l just notice a bill for a top-up that l never ordered. How do l get this reversed? l don't have a need for a top up as l have never even come close to using my 50 gb of data.
I forgot to update my cc expiration date and my auto payment just failed.. I’m trying to make a payment but can’t find the payment option other than updating my cc. I have the $20/60gb plan and don’t want to lose it. Will my promo discount be remove...
I am a customer trying to port in my number from PhoneBox. During the activation process, the port-in failed and it says my number is invalid.I suspect the PhoneBox account number I provided was incorrect. Can I retry the process using my device IMEI...
I have five active referrals, but lately, I don't see any earned rewards in in my account. Can you check and see why they are not being credited. Thanks.
I received a promotion emailing from you in which offered 100 GB data and 500 international long distance minutes on a Canada, US and Mexico plan for $40. Does this mean I can call from Europe and the United Kingdom? Does this mean my existing plan...
Hello, my data has completely failed to function for 3 months. My self-service portal dashboard displays '0/0 MB used'. Calls and texts work, but my actual data bucket is missing from the network backend. Please manually re-provision and reset my SIM...
here is instructions I followed, but no response at all - To find your wiper size, Text the word FIT to the number 25233 and follow the vehicle prompts. Message and data rates may apply
I received an email saying my account would be permanently deactivated in five days, three days ago. I tried to activate it today and it is apparently deactivated. I tied to create a new activation and it will no longer acknowledge that my Sim number...
Is it possible to change a telephone number to a new area code, but keep the last 7 digits of my number?
Hi all,I was wondering if I am able to order a new public mobile plan and activate it after a couple of months? My Telus contract is ending mid-July so I wanted to lock down the $40 limited offer public is offering at the moment.Thanks.
Hi, I have initiated a number transfer from Number barn on 15th May, and I still dont see the number has been activated on my existing public number. I transferred ###-###-#### to ###-###-####.Can you please confirm when the transfer will be complet...
have been using for the last couple of years public mobile esim withou any problem. Recently the esim shows unknown number. Access mobile network and tethered mobile network sows correct information. However can not connect to internet. Advice on how...
we are trying to setup a new phone with the old phone number. had a physical sim on the old phone and are trying to purchase an esim for the new phone but we are blocked from purchasing the new esim because it says we have an esim already
I have been a PM customer for a while and have a plan that includes roaming in the US and Mexico, which I have never used. I am wondering if I need to do something to activate it when I cross the border? I am on a Samsung A55 and in my "mobile networ...
Hello,I received a text message about transferring my number, and I replied “YES.” Then I received another message saying that my MEID was entered incorrectly, so the transfer from Fizz could not be completed.What should I do to fix this issue?Thank ...
I need assistance from a customer support agent to fix a number transfer from Fido. I recently ported my number to public mobile, I received the Fido authorized text and successfully replied ‘YES’. My public mobile account is active and charging me, ...
PIN how to reset ?
I signed up for a Public Mobile subscription but cancelled it after one day because it was effecting my family plan with Telus. As I hardly used the service, I would like to get a refund. How can I apply for a refund?
Last month I was double charged for my bill due today for this month so wouldn’t the money from last month the double money pay for this month
Hi there,I purchased roaming-data-US through the points redemption, last night.My history shows the purchase. However, the add-on is not listed in my subscription.Does it take time to show up?Thanks for your help.Debby
On Sat. April 25, I set up this account. During the activation process, I was only able to get to step 1, the Payment process, which charged my credit card. I was unable to get any further and as such abandoned this activation process, not knowing ...
Hi there,how can I get a refund for purchasing a new eSIM when I switched to a new phone?
