Cancel subscription

[pasquale1]

Trying to cancel my subscription but just getting turned around and around without any success! Hopelessly bad page and poor service!

[hTideGnow]

hi @pasquale1 

first, try to login using Incognito/private/secret mode on your browser to login My Account,

when it gives you code code, try click Didn't Receive code or Resend code and see if you have Send Email or Send voice message option (with send voice message, call yourself using another phone to retrieve Voicemail)

if those option not there, ask PM support agent to help,  you can submit an Expert Messaging ticket using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
          Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket

Remember CS_agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca
Support hours of operation: 9 AM to 10 PM EST 

[pasquale1]

problem is that every time i try to log in, i get code and then it sends me back to log in page … over and over

[slusagm]

if you need to keep the number, you just port out the number and account will be closed after the number is ported. 

But if you don't need the number and just want to cancel the subscription, you will cancel it yourself.  Simply login My Account, go to Payment -> Manage Subscription and toggle off "Subscribed" (which means Autopay)

But if you have trouble logging in, then ask PM to help.  Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[hTideGnow]

couple ways to cancel account.

you can cancel by porting out the phone number if you wish to keep it

if you don't need the phone number,  you can disable Autopay and cancel the service that way. Login My Account, Go to Payment page and click Manage Subscription and then disable Subscribed there

if you cannot login My Account, then you can ask PM support agent to help with cancellation.  You can submit a support ticket using the Expert Messaging here:
   https://expert-messaging.publicmobile.ca/guest/chat/
(submit a ticket here using the same Community login credentials you are using now)
Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Remember CS_agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca