Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i have subscribedSpoiler to Public Mobile and cancelled Rogers. I activated the PM eSIM but my phone does not seem to work. Do I need to take out the Rogers SIM card? to Public Mobile and cancelled Rogers. I activated the PM eSIM but my phone does no...
I have joined and went the esim route. supposedly the process said everything was activated but nothing works and now i have lost my previous service.
I have received the below message. I am interested in switching my plan for Option 2 (YES2) but before confirming by sms I want to make sure that this new offer includes unlimited international sms and picture messages as well as public mobile points...
@CS_Agent My son and I are unable to make or receive phone calls. We also do not receive the verification emails from Public mobile. We’ve tried the other suggestions in the community. Public Mobile, please assist.
I want to remove the adds on of long distance call from my package, but there is no this option to choose. Can you help?
I have an account under a different email and phone number that will not let me login despite resetting the password multiple times. I reset the password, attempt to login with the new password, and it does not work. I need to update my credit card i...
Change monthly plans how to change lower plan and I also cancel the current and if public let me keep my current plan. or they might disconnect my service. Please help.
I have been trying to up date my payment information but when I log in - what seems to be successfully - I don't get any menus, or ways to do anything. I only the the main website where anyone lands when they arrive at PM. It seems like I get logged...
I forgot My eSIM puk number and I am locked out of my phone. What do I do now?
Just signed up. Very frustrating process. Followed all step, everything working except the phone for making and receiving calls. Keeps saying this phone number is not activated. Yet I can search Sifari and do texting.
I need some additional information about a subscription plan $30/35Gb I’m interested to upgrade. Expecting a experts opinion. Thanks
I purchased the $25 ULCW Base Plan-25GB-4G. Why the July invoice charge me $30?
Hey, I have an account for phone number 709-xxxxxxx. I only have 1 email [email protected]. But it looks like that email is not connected to my public mobile account. When I log in it says continue activation. I did a forgot email and used ...
Cannot have access to my account because my email address is not longer valid
Currently I have 3 rings to voice mail. I want it to be longer.I have read the tips, but none are helpful. And they are older. In one post saying that there had been a change and this was no longer possible.I'm frustrated as I can't find a solution.K...
I am going to switch a new Samsung phone. how to switch my esim card? thank you
If I subscrib my plan ,but I already have some vochers on my account.So,can I use my vochers pay for my phone bill?
my bill is due today and i didnt have money on card, so i put money on my card and now my account wont let me make payment or give me to option to pay because my bill is due today so its not late yet. i tried on web, web mobile, app nothing works the...
I need to talk to an agent regarding my phone. I've been trying to pay it, but it's not deducting the ten dollars that I got from i refer bonus, can someone please call me with my phone number? That's on file.I have bad anxiety.So just robot that you...
The problem is not for me to listen to my voicemail in English. This scheme works 4-4-5-1. But the real issue is: WHEN PEOPLE call me the message of the voicemail is in French. And I don’t know how to change it? I recorded myself, my name, my persona...
My number hasn't been transferred after 36 hours. System won't let me submit a ticket. I'm frustrated with Public already!
I’ve authorized transfer number from Roger but public mobile keeps sending message stating they didn’t receive the authorization response
Unable to activate after 14 hours.
I cannot download my new esim in the app and scanning the code is not working. Do I need to generate a new esim? My account says active
I transferred my number from Lucky Mobile to Public Mobile. The transfer is complete. I can make calls and send texts, but cellular data doesn’t work. My iPhone shows Public Mobile and 5G, but Safari, Snapchat, and other apps don’t work on mobile dat...
Hi,I switched to a different provider a few months ago, and I am still billed monthly from Public Mobile.When I try to log in, I can't even see my profile, so surely my account should be inactive.How can I get someone from Public Mobile to help resol...
Why is my account missing a month's worth of funds?
I recevied a message regarding my phone service, it said my phone is 3G but Public mobile is not providing the 3G service in 2027 and asked me to swith to Telus service. I checked my phone support 4G, can I switch to 4G network service in public mob...
My old phone was stolen two weeks ago. It had my phone number(of course.) and the only access to the email I have tied to public mobile. I am trying to buy a new sim and want to buy an e sim that I can just put in my new phone but I can't figure out ...
I have an ESIM with public. My current phone got damaged and not turning on. So I got a new phone with a different carrier. And now they want to port my current number to the new carrier. now I need help with this.
