Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I’ve been using my public mobile eSIM for a while now, I just bought a new iPhone and looking to transfer the eSIM from my old iPhone to my new iPhone. I’ve seen some forums about doing this through the app, the problem is my phone is locked to a ...
me same can you tell how u fix that problem
Without any notice, I have been moved starting this month (2025/11/18) from a 15$ plan to a $18 plan, with only 500MB of data and 100mn LD to some countries that I never call (as indicated on my current subscription). Wish I were moved to the $18 pla...
I ported my number months ago and just realized I'm still being charged from public mobile
I need help cancelling my Public Mobile account immediately.I cannot submit a support ticket because the “Submit a ticket” option is not appearing.Please connect me with a Customer Support Agent (CSA) so they can close my account and delete my phone ...
I require a PUK code for my phone. Could I please get assistance to get this code?
All numbers dialing out say not in service, call 611, 611 Does not exist, no supportTried the Chat "online support" tried changing phone number to no avail. called telus directly with no avail. Any tips? Thank you in advance.
I can't find my 2 add ons i purchased on Nov.18 using my rewards points. Please advise
Hi, I received many call from all country, it's a scammed, how can i blocked or reported to not have receive more. They didn't access my account but they called (on phone)me everyday almost 5-6 calls per day . How can stop them please
Hello, how can I switch to the $20 plan if it doesn’t appear in the “Change Subscription” options? If that isn’t possible, can I port my existing Public mobile line to a new Public mobile account to get the $20 plan?
This morning my phone was no longer receiving service. I believe it was because the autopayment was attached to an old credit card number, but I'm unsure. I tried to login to my account and no matter what email (I have a few of them) I tried, it a...
When I click “Change Subscription” on the Overview page I get:OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
Hello, I am a Public Mobile customer and I will be staying in Japan for about two weeks.I only need to receive SMS text messages to my Canadian number while I am there.I do NOT need voice calls or mobile data, only incoming SMS (such as verification ...
My phone stopped working . It won't turn on. Can I transfer my account to another phone I have ? Or is my only option to buy a new pay as you go phone ?
how do I change my email to a different email address for logging into my account
Hi i need help porting out my number because it has been “on hold” as my service just ended yesterday. Please help
how do i change the credit card info for both my phone and my wife's phone?
I am trying to help my friend cancel her subscription... not mine. My friend came from the United States and we tried to set her up with public mobile and transfer her number but you can't use a US number. We used my credit card to pay for it but th...
My mobile data is not working
Id like to cancel.. it is messing up the phone i signed it up with which isnt the phone i wanted
I would like to reactivate my phone plan for 613-xxx-xxx. Email is xxxxxxxxxxxxxxxxxx
I am trying to update my current payment method to my US credit card, and the method update page in my account asks me to enter a Postal Code. I don't have a postal code, as we use ZIP code in US. I entered my Zip code in the field and it says "Pleas...
Hello, I had an appointment over the phone which I "missed". Checked my phone logs, no incoming calls, the dr sent me a screenshot clearly showing outgoing, unanswered, calls to my number - we double checked the number and it was correct.I've been to...
we want to transfer all our mobile to you but I want to talk with an agent first
Appreciate any clarity & guidance re my intent to port my existing number currently with Rogers...wanting to take advantage of Public's Black Friday Promo; ie $35/mo 10GB Plan Canada-US-Mexico with FREE E-Sim & want to ensure there is limited downtim...
I can’t access my data while I’m in Mexico. My phone works but no data
Ok so I bought the $40 plan and free e-sim and got a new number. My phone (iPhone 13 Pro Max) went through the set up steps. I bought the plan through the app under my account so the app automatically initiated and completed the new e-sim instal but...
Hi so I am writing for my grandson who needs his plan updated for payment and we are unable to get into his account because the email that was used to create the account is no longer in use. Can someone please help us ? Thank you kindly
