Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a credit card that expired now I have updated the new card. how long does it take to get my service back?
It seems that Public Mobile enters a new faudulent mode asking fees even when it's not relevant !I ask to cancel this invoice and reissue one wtih the ppropriate amount of I will make a complaint to the CRTC!I have a 4G phone activated, and a 4g pack...
New customer, iPhone 11 with eSIM. Can’t have more than 2 bars connection.How can improve that?
HI! I have collected 20.42 points but there is no way for me to redeem my points. Can you provide a detailed step by step process or print screens? Thanks
hi. I initiated transfer last night. received an sms from telus and answered yes. Now public mobile does not work and telus does not work. When i try to make a call it says not registered on network. Please help me.
I was doubled charged for this month how do I get refunded
Hi. I got a new phone in response to the email about the end of the 3G network. It is a Samsung Galaxy A17 5g. I was assured by Best Buy when I bought it that the phone has VoLTE capability but when I put in the IMEI # it says it does not. Help. Is t...
I am trying to tranfer my number from NumberBarn. I received notification from NumberBarn that the teansfer has been initiated, but it has been more than 12 hours and the number still dors not work.
Why is my account not active
Setup said my eSIM is not compatible and I require a refund
Hey everyone,I’m trying to get in touch with a customer service agent through the live chat feature on the portal, but every single time I initiate the session, the system automatically disconnects me before I can even type out my issue or get a resp...
Has anyone else gotten charged twice when changing a plan? And how do we get the money back?
I have a damaged phone that i cant access. how do i log into my eversafe login when the access code is sent to my number?i will need to register my esim to my new phone. how can i do this without access to my old number or my public mobile account.
I received the message that my phone is not VoLTE enabled and that I will need to replace it with a Network-Compatible VoLTE device. My phone was purchased through Virgin and therefore VoLTE was not enable and PM could not activate it. I have since c...
by replacing my Samsung s10 to a Samsung s24..so I have the volte option, will I be able to us ethe same PM sim card or do I need to get a new sim card, ? thanks
Getting many emails to stop doing business with Public Mobile and switch to KOODOO after so many years with Public Mobile. Whats goin
I do not access to the email that was setup with the account. How do I go about getting the email changed and some help thanks
i received the text re retiring the 3G networkif i go to buy a newer phone how can i tell before i buy if it is volte compatable?if i get a new hone can i keep my existing plan?
So i accidentally redeemed my points for international calling but i read the list of countried and it doesnt include belgium so I wanted to ask if i could undo the redemption and get back my points since i also havent used any of the minutes
I used Samsung S10 when I enrolled with public mobile. Because of 3g network shutting down, I switch to Google Pixel 7. It is compatible wtih VoLTE. But I could not find the option under preferred network type. I am wondering if I need have a new sim...
Need my PUK for my SIM card. Thanks.
Any updates with this issue anyone? I recently bought a moto g power 2025 and I am having the no ringback tone while making an outgoing call to Rogers, Fido or PM SIM card!I do hear ringback tone only when I call a landline or a Bell SIM card!It is m...
All service shut off today without warning. Apparently my subscription expired (maybe I was on some limited plan). I selected a new plan and tried to pay and resume service. Keep getting the error 'Sorry, we're not able to process your payment at th...
Cannot receive text or calls after transferring from another provider.
I previously had an old Samsung phone. I received a message saying I would be charged for 3G. I switched to an iPhone XR and it’s connected to LTE. However my last bill and next bill continues the extra $5 3G charge. I also tried resetting network se...
Hello, my Apple ID region is set to India, I cannot change it as I have an active Apple Music subscription, hence I cannot download the public mobile app and activate my esim. I need a refund
I just got a new phone because my other phone is in the bottom of Lake Huron approximately 200ft down, so no retrieving it. So, managed to get a new phone to replace it, but it's not as great a phone.While it has dual sim nano physically, it has no e...
I purchased 2 identical 4G LTE capable phones less than 4 months ago. Both of them are have the preferred network set to 4G and are VoLTE compatible. Each of them are using Public Mobile SIM cards for years and display "LTE" as the network being used...
