Community

Haven’t received SIM card after 2 weeks — Can I buy one in store to activate service?

I ordered a SIM card online two weeks ago, but I still haven’t received it. I urgently need to activate the service, and I’m wondering: is it possible to just go to a physical store, buy a SIM card there, and use it to activate the service associated...

Subscription, transfer number and activation

I switched my daughter number to Public Mobile, followed the same process with my cell and lost all functionality unless connected to wiFi, cannot make or receive calls.  Tried going the CS route but that’s useless.  When I login it asks for email an...

International calls

Visited family in states and now get multiple calls a day from local numbers from there through some cities we visited, with dead air voice messages. Tried looking up numbers but no records for them. Only cities they are in. 

Verification

We have been a Public Mobile customer for several years. Recently we changed our phone numbers on the website as we have moved provinces. Today I tried to log into our 2 accounts and discovered that the verification codes are being sent to our old nu...

Sun card

Hello i would change the Sim card to esim if not shipped yet and get credit of $10 paid for sim card since esim is free at subscription. My phone is a umidigi A13 pro  Edit by Dunkman: removed personal information

new phone compatibility (Moto g play 2024)

How can we tell which phones are compatible with public mobiles's network? I need to get a new phone because my old one is having battery issues and the battery life was never great to begin with. I am looking now at the Motorola Moto g play 2024. It...

Transfer number to a new device

I'm trying to find out how, once I get a new device, how i move my current number onto the new device.All articles are about moving my number from PM to another carrier or from another carrier to PM.I am with PM, I have a current device and was told ...

Sim card address problem

When i ordered my sim card, I didn't put the house unit number into the address, but I provided it in the extra instructions. It's been 5 business days, are they unable to find the house?

Payment failed

So I have 34$ in available funds that I prepaid for next month however I’m looking to change my plan to the 34$ 5g 60gb but when I click deduct from funds it keeps saying payment failed

Phone Compatibility

Hi thereI have a Redmi 12C Phone that is unlocked Please, is it compatible with Pubic Mobile Network?My LTE Bands are 1,2,3,5,7,8, and the rest are FDD and TDD bands 

Long distance call?

How to make an international call with a plan that includes 1000 minutes of call?

I changed Sim card

I changed my Sim card because I cannot make phone calls or recieve incoming calls before, And I figured that if I changed my Sim card it might work. I followed the steps and signed in the 19 digits code and now everything isnt working, help me please...

Why is the Telus network down for voice calls ?

[This is the wrong account to ask that question from but it's the only I can get my hands on so bear with me please.]I cannot get any voice calls to work and I have urgent calls to make. I have kept my old phone so I could confirm by swapping the sim...

Switching eSIM to new phone

I’ve been with public mobile for a year now and have an eSIM with my old Telus SIM card still in the phone. How do I switch everything over to my new phone (iPhone pro 16). I read you can’t switch esims over and that you have to get a new one for fre...

Texting not working

I text out ,looks like they have gone out.I'm not receiving &  mine are not getting to my contacts edited by computergeek541:   edited category label as discussion isn't about a self serve account issue

Help

Unauthorized

When i try to access my account it always says unauthorized 

Transffering number issue

I paid for first bill and tried to activate transffering my old number by the PM app but it's not activated they told me you guys can help me here so i was just wondering if i can transfer my number to PM if it's impossible i'd like to get a refund a...

My account link redirecting to main home page

Hi all, when I log into my account using computer browser, and click on "My account" on top right, it is always redirecting to PM website home page. Can anyone let me know how to resolve this? I have also opened a service ticket. Thanks.

Switching to new phone- esim

How do I switch to a new iPhone but I want to use same eSIM  i have in my old iphone. 

Abnormal Data Usage Consumption

Hi Folks,I am on a basic plan of $15 which include 250MB data/month.Occasionally, I need more, so I buy a package of 200MB.I did so on March 30th but the 200MB disappeared  without me understanding how i could have possibly consumed it. I thought may...

Can/Us/Mex contest and new subscription

I signed up for this new subscription, 5G, 20 gig, over a month ago and still not updated

please cancel my service

Cancelled Line. Like a refund

Hi.  I cancelled my plan and like a refund of what I paid for this month 

Cancel porting and subscription

I'm not able to get my number ported and I have been at this all day. I'm a senior and this is very difficult.  And, am I being charged now without having activated my SIM? This is very time consuming and stressful. Thanks