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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment scheduling

How can I arrange a payment schedule

Re: Transfer Number

Is there a way for me to transfer over my number from my home landline from my work location? I would like to replace my public mobile number with my home number, and make my home number accessible on my cell phone. Thanks,

combine 2 bills

I want to be able to pay my wifes phone on the same invoice

Plan Subscriptions changed

How can I revert to my old plan. Currently not able to make or receive calls. Text is working.

Resolved! Can two accounts be combined?

Me and my fiance want to combine accounts into one for ease of billing, can this be done? Also, can it be done without either of us losing any special plans we might have?If so, how do you do this?

Re: [NEW] Scheduled Maintenance February 25th - February 26th

Do you know how to reset network setting specifically on iPhone. Don’t want to reset the whole phone

lost phone can i Transfer my number to new phone

Re: [NEW] Scheduled Maintenance February 25th - February 26th

I have to update my plan but I can’t because of maintenance. Can’t call or text. This is ridiculous.

Resolved! Cannot make a payment- *611 not working

Hi everybody ! I had some payments on my bank account that were not made by me so I locked my card and called my bank. They took care of it but it just happened to be on the same day that my cell phone bill comes out. This morning I unlocked my card ...

Resolved! Adding funds on PM App?

Hi, I was just wondering if it would be possible to get the PM app updated to include the ability to add funds to your account from your registered card (the one that payments are coming from). Currently, if I want to do that, I need to log in from t...

How do I contact public mobile? They charged me 3 times in a week

They charged me 3 times in a week

Unable to call

I can't make or receive calls.. but I can still text and use data. I can't even use *611 my plan is not due to top up for 2 more days and I have already added my payment. Any idea what is going on?

Cancellation

Hi, I got my new e-sim, phone number and plan maybe 1 day ago and it’s working perfectly fine but today I decided that’s not really the plan I need, is there any way I could get my money refund and use that money to get the new plan?

Caller ID not working properly

Cannot block caller id, to keep my number private, when calling from Public Mobile or Koodo to customers who service provider is iTalk BB. Customer support agent said they cannot resolve it. This is just how it would be. Another problem with usin...

Phone calling doesn't work

I try calling someone and it seems like it is going to work then it hangs up, it doesn't even dial.

Unable to make and receive calls

Hello my name is Chris, it is Feb 24, 2025 at 10:34pm EST, I am unable to make and receive calls on my phone currently. All other services are working fine except incoming and outgoing calls. When I try to make an outgoing call it does not ring and d...

Referal

I refered a member of my family, and forgot to enter my refer a friend code.is it to late to enter my code and get my points?thanks

Best budget plan??

Hey I was wondering what the best budget plan is for 3 kids. at the moment they all have 250 mb of mobile data, is there any family plans available or a way to get more data without paying a lot more?

Subscription change

If I change my subscription plan, will I lose my current add ons. I have some international minutes left, like 400, and would like to keep them.thanks, hope to,change plans tomorrow.martina

Unable to register SIM card

Hello, I am having trouble activating my SIM card/subscription. My connection was interrupted while I was in the activation process and I am now getting a message on the app telling me to contact a customer support agent, but there are no actual dire...

Resolved! Unable to transfer phone number

I am trying to transfer my phone number from my previous provider to Public Mobile.I cannot recieve the SMS no matter how many times I request, the email code I can get but then I am requested to get the SMS code which isn't being sent.Please let me ...

I'd like to pay

Resolved! Long distance plans

I have and upgrade plan with 500 international long distance, can I call Portugal with that plan.

Change payment to another credit cardtcard

How do I do that?

Resolved! My data

Everytime I dial 611, I am told that I have 1.9 G left, while I have a 40 G plan. How can I have only 1.9 G left only a few hours after renewal? Please help me fixing this.

porting in

My husband transferred to public mobile on January 31. He has no texts in or out. can make outgoing call but cannot receive calls. Have tried removing and reinssrting Sim card. Still no service Cannot contact support since can't receive code (no text...

Resolved! Subscription plans - price hike

If we have subscribed for a plan , will the plan price be same as long a I am with the plan or public mobile is going to increase after a while?Any long term subscribers please answer my question.currently I am with Fizz.The plan we subscribed will b...

New Subscriber E-SIM Issue

Hi there, I just subscribed to Public. I added the e-sim to my device but I was unable to receive text messages with my new public mobile account. I was troubleshooting and deleted the e-sim in the process, as I thought I could add it back to the d...

Different plan options for different users

Hi there, a friend of mine has many more (and much lower priced) options to change their subscription to than I do... Why is that and how can I get access to the lower priced plans?

Cancel Subscription

My billing cycle showed til the 24th of February but now it shows it starts on the 24th. Had I known this was the case I would have cancelled my service on the 23 February. I would like to cancel my service as of today February 24th not March 26th, a...