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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2214 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3796 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34034 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45829 Views
  • 182 replies
  • 30 Bravos

Extremely slow data, anyone experience?

I am at Richmond Hill Ontario. The whole month , I can only received 3G signal in my work place. All of my coworker that have Telus network is the same. Call customer service and try everything and still like this. Getting sick and tired on their net...

Bigele by Good Citizen / Bon Citoyen
  • 145 Views
  • 4 replies
  • 0 Bravos

Subscribing

I am trying to transfer my number to public kobile but its getting failed

Taniasood by Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 0 Bravos

Resolved! Referral points?

I sent my referral code to my husband for his activation, which he used. When we activated his subscription it showed my referral code before making the payment.I have not come across any referral points in my rewards section in the app and he has no...

Julie93 by Good Citizen / Bon Citoyen
  • 143 Views
  • 2 replies
  • 0 Bravos

Resolved! eSIM from airalo

I am travelling to the uk and purchased an eSIM from airalo.   I downloaded it and installed it and seemed good.  Then 30 min later it said it could not be activated.  No number shows.  I am still in Vancouver.  Is that the problem?  I am not on a UK...

Chris91 by Great Neighbour / Super Voisin
  • 252 Views
  • 4 replies
  • 0 Bravos

subscription description does not match with subscribed plan

 I moved to public mobile because of the recent promo plan: $29 CAN-US-MEX plan with 100 international minutes. However in my account subscription description it does not mention anything about international minutes. 

np689 by Great Neighbour / Super Voisin
  • 110 Views
  • 2 replies
  • 0 Bravos

Transfer

Set up an account with public mobile, paid for it, then it won’t let me go any further while trying to transfer my number from bell 

Aldona99 by Good Citizen / Bon Citoyen
  • 332 Views
  • 13 replies
  • 0 Bravos

SMS problem

Update: next day.still nothing is working, got new eSIM installed, did nothing, updated phone to newest  IOS, rebooted phone, reset network.Can’t receive or send sms. Tried a network reset,still nothing data and phone calls work just fine. IPhone 14

Moni04 by Good Citizen / Bon Citoyen
  • 193 Views
  • 7 replies
  • 0 Bravos

US Credit Card

I am trying to switch the card I use to an American credit card, but it's not allowing me to submit because the field only allows postal codes. How can I use my US credit card? It says clearly at the top of the payments page that American credit card...

calvinhtr1 by Great Neighbour / Super Voisin
  • 127 Views
  • 3 replies
  • 0 Bravos

Help

Tried to set up an account with public mobile, paid for it, then it won’t let me go any further while trying to transfer my number from bell 

Morganne by Great Neighbour / Super Voisin
  • 143 Views
  • 4 replies
  • 0 Bravos

Rewards section of my account changed!

Hello, has anyone looked at their rewards section of their account since the last maintenance was done?On the website & the app mine no longer shows the total # of referrals I have after my plan renews!It now shows: Refer-A-Friend +1.00 multiple time...

LitlLdy by Mayor / Maire
  • 656 Views
  • 20 replies
  • 1 Bravos

Activate Sim Card and Transfer Number Without App

I am unable to activate my sim card or transfer my number because I do not have the public mobile app. I am physically unable to download the app: I own a flip phone that is dumb as a brick (and I'm not changing that). Is there a service agent I can ...

Franklbob by Great Neighbour / Super Voisin
  • 119 Views
  • 1 replies
  • 0 Bravos

Number transfer

I am getting so frustrated. It will not transfer over my number. The sim is correct, other account still active. I am the account holder. What else can it be. 

Hailey1234 by Great Neighbour / Super Voisin
  • 114 Views
  • 3 replies
  • 0 Bravos

Subscription

Hi, my subscription updates today, I was trying to use my rewards to add US roaming on and it says your account has been suspended make a payment to reactivate, but I did make a payment as I’m set up for auto pay

92H by Good Citizen / Bon Citoyen
  • 157 Views
  • 4 replies
  • 0 Bravos

Accidentally went through the Roaming add-on purchase twice

Hi, Can I get a refund please? I was trying to purchase the roaming add-on and the confirmation process was kind of weird/unclear so went through it twice.Is it possible to cancel the second one I purchased? Which is the data-only plan for $25.Thanks...

Teeo by Great Neighbour / Super Voisin
  • 89 Views
  • 1 replies
  • 0 Bravos

Subscription Change

Hello,I put in a request to change my subscription and it renewed yesterday and charged me the new subscription cost but it seems I am still on the old subscription. How do I change it? @CS_Agent Thanks

Ade_Puzz by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 0 Bravos

Trouble activating subscription

I followed all the steps for activating the subscription, but on the Transfer Number page, when I clicked activate,  an error message pops up saying "subscription not activated, something didn't go right when activating your subscription.  Click belo...

Stephanie26 by Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 0 Bravos

Subscription expired, despite bill being paid

Midway through last month I had logged on to my account and noticed a plan available to me that I wanted to switch to. I scheduled the plan to activate upon my subscription renewal because the last time I did it immediately I was charged to new amoun...

Nq5 by Great Neighbour / Super Voisin
  • 179 Views
  • 5 replies
  • 0 Bravos

“Hero” in Subscription

Hi there! I was wondering if anyone else has “hero” mentioned in their plan and, if so, what does it mean? Is it a loyalty program for those that stayed on throughout the subscription changes, and is it better than current offers?

PhoenixCat by Great Neighbour / Super Voisin
  • 424 Views
  • 6 replies
  • 0 Bravos

problems with tranfer phone number page.

I can't summit a transfer phone number form. I have filled out the form with 3 different devices, I've tried a different cell phone, a laptop, and the home computer. I fill out the form, and it tells me to ensure a secure connection. It shows 3 loadi...

Aldona99 by Good Citizen / Bon Citoyen
  • 96 Views
  • 1 replies
  • 1 Bravos

Subscription Not Activated

Hello,I am getting a "Subscription Not Activated" message when trying to activate on the mobile app. I have logged out of my account and also deleted and re-downloaded th App without success.  Can you please help? 

__Ryan by Great Neighbour / Super Voisin
  • 144 Views
  • 3 replies
  • 0 Bravos

Resolved! Voicemail

Is there a way to reduce the number of rings before going to voicemail?

PB1974 by Good Citizen / Bon Citoyen
  • 247 Views
  • 3 replies
  • 0 Bravos

Resolved! autopay using a credit card

Hello,I have a credit card on file and autopay set up. Today I lost service and I don't understand why. The credit card has not changed, nor is it expired. Please help.

Lualli2560 by Great Neighbour / Super Voisin
  • 176 Views
  • 4 replies
  • 0 Bravos

Want to cancel my subscription

I just subscribed with esim option.  Then found out my phone doesnt support esim..  need to cancel then redo my subscription

Athaena by Good Citizen / Bon Citoyen
  • 219 Views
  • 7 replies
  • 0 Bravos
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