Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Last Thursday, I was told via text I've used 95% of my monthly data. Today, when I check, I've used 36%. Why the discrepancy?
Hello,I would like to request a refund of the renewal charge that was processed on July 28.I attempted to port my number to Koodo on July 27, before my renewal date. However, the porting process could not be completed because I received an error mess...
i am wanting to cancel my account and have my credit card charges removed
I am looking for old payment receipts for the months of November and December 2024
Hi Community,I received a text message from Public Mobile saying:Public Mobile here. You have used 75% of the data included in your service. Visit My Account at selfserve.publicmobile.ca for more optionsAt the time I wasn't using data and I rarely us...
This number cannot be used by my bank for two-step verification. Please enable.
I am currently in South Korea using my Public Mobile eSIM. I am not able to receive any messages sent from Canada though I understood my subscription plan is allowed for international text message receiving. My phone just shows "No Service" though I ...
I was wondering if there is anyone out there that could shed some light on the best phones for Public Mobile.I have a Google Pixel 6a, live out in the country. I can't take calls inside as my phone will drop them. I have to go outside to answer and...
Hello, I'm an existing customer and would like to install an eSIM on my new phone. I'd appreciate the help as I'm unable to find an answer for this on the website. Thanks
When i go to my rewards it takes me to my husbands rewards not mine
Hi, my number transfer from Virgin Plus is stuck due to a previous name mismatch (I have updated my profile now to match my Virgin bill). The system currently locks my number, so I cannot resubmit manually and keep getting an 'Invalid Number' error. ...
Do payments cover period in advance or retroactively. Pay,t made May 24, account moved to Telus May 25. AM I due a refund ?
My data is not working it’s very slow I tried getting a data add on but still no working
Hello there, I am travelling to US. My current plan is 30GB + bonus 50 GB for using in Canada, US and Mexico. Should I inform PM and require any technical support such as roaming before I travel? Or, I just go to the US and the roaming will automatic...
Hello,My Wechat moments can’t download the pictures and videos all the time. Sometimes it can show, but sometimes it doesn’t. My friend told me that he had the same issue before. PM helped him and got his account changed to use IPv4 instead of IPv6...
Dear Customer Support Team,I am writing to request a replacement SIM card for my mobile phone.I have been using the exact same SIM card for approximately 5 years. However, for the past few weeks, my phone has frequently displayed a No SIM card error ...
Past sevice in Pictou County Nova Scotia was acceptable. postal code where we are is Bok1n0 Presently May, June, July, 2026 calls get dropped,we cannot hear each other over our phones 50 percent of the time.Please check your towers because we are ...
How does roaming work outside of North America?
Hi — I noticed an option on the Public Mobile website to “switch to Koodo” and I’m worried this means Public Mobile might be shutting down or changing service. Does anyone know if Public Mobile is planning to stop its service or migrate customers to ...
I checked my phone IMEI number, it indicated the device is not compatible with pulbic mobil network. So I need to swith to Telus network in future?
Could you kindly send me the porting support team number? I ported from Fizz mobile and unable to get inbound calls
did not receive an activation summary email.
Hello all. Anyone know why I can’t seem to dial out a 1-800 number?
Hi everyone,I’m looking for some advice.Today I transferred my number from TELUS to Public Mobile using an eSIM. I replied YES to the TELUS port authorization text at 2:29 PM, and TELUS immediately cancelled my service.Current status:Public Mobile eS...
Hello I am attempting to transfer my existing public mobile number to Koodo but it wont allow me, it says...Phone number not eligible for portI have moved from a small-town to a city, surely I must be able to do this, please help, thanks
I currently have a plan that is Canada US Mexico 80 gb per month for $35. Today I received a text message from Public Mobile saying that I qualified for a limited time offer to upgrade to Canada US Mexico 80 gigabytes per month for $39. What is that ...
Hi..my son lost his phone with sim in it..I just bought him a new phone...It's a Motorola g35..it has esim capability so can you help me get his old subscription onto his new phone..thx..Bob
How do I get the discount for a new member joining. My son just joined Public Mobile.
I just subscribed with PM. I have no data at all. I did Network Reset. I have signal and the phone even shows the 5G but it is not working. PM took my access to APN. So, I can't make any changes and I am so hopeless as there is no support from PM. I ...
