Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28399 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40341 Views
  • 185 replies
  • 29 Bravos

how to switch from koodo to pm?

I have 3 phone lines currently with koodo.I want to switch to PM with the Canada,US,Mexico $35 plan.How do I go about doing this for all lines?Can I keep the same numbers?Is there any difference between the koodo 5g plan and PM's 5g plan?Can I get th...

jamiei by Great Neighbour / Super Voisin
  • 207 Views
  • 5 replies
  • 1 Bravos

Mexico coverage map

I am looking at changing my subscription to the new Canada-US-Mexico plan. When i look at the coverage map it only shows 4G and 5G in Canada, 4G in US, but nothing in Mexico. Is there a coverage map for Mexico?

mpetro1 by Good Citizen / Bon Citoyen
  • 383 Views
  • 5 replies
  • 0 Bravos

Didn't receive code

Cannot confirm identity because I am not receiving the 6 digit codeI deleted my sim (rogers) before the activation completed. My phone and text no longer work with my previous provider.

LivingForever by Great Neighbour / Super Voisin
  • 164 Views
  • 3 replies
  • 0 Bravos

I need change a cheaper plan

I need change a cheaper plan,I know there is. But it doesn’t show in my list. I need the plan for 23 dollars one month    I need change that. If I can’t I may use Bell instead because it is pricey. Plz help me. 

duoduozhao by Great Neighbour / Super Voisin
  • 210 Views
  • 3 replies
  • 0 Bravos

Resolved! my number has been changed

Hi Dear my number has been changed. Which is I don't like. I want my Same number which is 647xxxx000Please give me this number.Thank you very much 

shahidhussain by Great Neighbour / Super Voisin
  • 201 Views
  • 3 replies
  • 0 Bravos

Resolved! Activate SIM with Add-Ons Only

Hi, I want to activate my SIM card but only use pay-per-use add-ons (e.g., the $5 for 500 minutes) without purchasing a monthly plan. Could you assist me with this setup?im a student and had bad experience to my last mobility provider  

chill_guy by Great Neighbour / Super Voisin
  • 241 Views
  • 5 replies
  • 0 Bravos

New subscription.

Set up new account, says invalid phone number. Can't receive code!

KF67 by Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 0 Bravos

Resolved! Customer support recommendation

Customer support basically  recommended me to port out and in order to get the black Friday deals. I don't get why it's this tedious.

Slynx by Great Neighbour / Super Voisin
  • 255 Views
  • 5 replies
  • 0 Bravos

Resolved! Forbidden A1 login issue

Hi I just switched to Public and am having trouble logging into my account. Everything ported over correctly but I just can’t log in on the app or through web browser. I’ve reinstalled the app, restarted my browser and computer. On the app, I am stuc...

jessicam1314 by Good Citizen / Bon Citoyen
  • 249 Views
  • 5 replies
  • 1 Bravos

Public Mobile app has me in a waiting room

Anyone else getting this when they open the Public Mobile  app? Seems like a marketing ploy, as the deals haven't really changed in over a week and I fail to see how all of the sudden the servers are crashing. Funny though... 

1000019923.png

Resolved! No service and cannot login to my account

Help I have no phone service. I'm connected to public mobile but cannot make or receive calls. Android says no internet even though phone says 5G.Also cannot connect to My Account. After login and 2FA I get a forbidden message.Not sure how I'm suppos...

DarkPhoenix by Good Citizen / Bon Citoyen
  • 286 Views
  • 4 replies
  • 2 Bravos

South East Asia

Hi community! I’m heading to Vietnam, Thailand, etc. for a few months, and I’m  aware that my Public Mobile account won’t work over there, so I will be picking up an E-Sim ‘card’ from a local provider while in each country. My question is: Should I k...

PeteZa by Good Citizen / Bon Citoyen
  • 362 Views
  • 14 replies
  • 0 Bravos

Resolved! Porting out to a different provider

Hi, I am porting out from PM to a different provider. My new provider said I will receive a text message from PM asking my permission to port out my number. I am wondering how long it usually takes to get that text message from the PM? 

Bam204 by Great Neighbour / Super Voisin
  • 183 Views
  • 2 replies
  • 0 Bravos

Activation errror, iemi invalid

Tried to follow steps to transfer existing number. Entered all date correctly. When I selected activation button, I get an invalid iemi number. Tried account number but received same error message. Deleted app to remove cache and tried again. Shut of...

Rallydriver by Great Neighbour / Super Voisin
  • 126 Views
  • 1 replies
  • 0 Bravos

End of the line

I am at the end of my struggle with PM. I don't know how to reach someone that can help. Is there someone that cann help me with a Mexicio travel add-on.?  I can't buy one and I can't swtich to a plan that has one.  Freedom Mobile is looking really g...

MuskokaGuy by Good Citizen / Bon Citoyen
  • 278 Views
  • 8 replies
  • 0 Bravos

Followed Number Transfer Instructions, Did Not Work

I recently switched over to PM from Fido, and followed the instructions to transfer my number exactly. After several days my iMessage still wasn't working and neither were my texts, so I restarted my phone and noticed that I had been assigned a new n...

Everest_Shi by Great Neighbour / Super Voisin
  • 267 Views
  • 6 replies
  • 0 Bravos

Not able to transfer my Sasktel Canadian number

Hi, I recently subscribed to a plan, but when I tried to activate my SIM, I received an error message stating: “Invalid Phone Number. Please enter a valid Canadian phone number. If you are transferring your Koodo Prepaid number, please contact a cust...

Achayan777 by Great Neighbour / Super Voisin
  • 194 Views
  • 4 replies
  • 0 Bravos

transferring esim to new device

How do I get a QR Code for my esim.  I need this in order to transfer the esim to a new phone.  Doesn't seem to be another way to transfer from Galaxy Z Flip3 to Flip6.

Leigh57 by Great Neighbour / Super Voisin
  • 137 Views
  • 2 replies
  • 0 Bravos

Resolved! Forbidden A1

I was setting up my new account/sim.  I got my old number ported over but my new sim won't work and when I try to login to my account I get a forbidden A! message on my phone and PC

Josh444444444 by Great Neighbour / Super Voisin
  • 220 Views
  • 4 replies
  • 2 Bravos

Phone not able to accept incoming calls in Canada

I’m currently in mexido and subscribed to the unlimited Canada/US/Mexico plan. When I call Canada, I get a recording saying that the number isn’t applied to accept incoming calls, 5b2.any help would be appreciated

Stevecarvy by Great Neighbour / Super Voisin
  • 180 Views
  • 5 replies
  • 0 Bravos

How to switch to a cheaper plan

I tried to switch to the 6 GB $23 plan from my current $25 plan. But the $23 plan doesn't show up on the available plan list after I clicked the change subscription button. The lowest plan is a 10 GB $25 plan but I don't need that much data. How can ...

NH56789 by Great Neighbour / Super Voisin
  • 225 Views
  • 3 replies
  • 1 Bravos

can i match black friday deal

can someone tell me if i can match bf deal in ontario $35 for 50G US-CA-MEX currently paying for $36 for us and ca only  

Kevinisland by Good Citizen / Bon Citoyen
  • 103 Views
  • 1 replies
  • 0 Bravos

$25 for 10 GB plan

Hello ,  I am new customer.  I am interest in your $25 / 10 GB plan ,   but I didn't find it in your web site.    How can I  subscribe it ?   Thank you so much. 

kelvin_kelvin by Great Neighbour / Super Voisin
  • 222 Views
  • 5 replies
  • 0 Bravos

Porting out

Trying to port my number out to Eastlink but not getting the text from public mobile to authorize.

Adele5 by Great Neighbour / Super Voisin
  • 176 Views
  • 4 replies
  • 0 Bravos

eSIM failing (and solution?) (iPhone)

I had a problem with eSIM failing to install for over 10 minutes on iPhone XR. Restarted, tried again from QR code (supposedly this works better than installing from the app, according to the Public Mobile email) and it still failed.Then I turned off...

MeAlso by Great Neighbour / Super Voisin
  • 107 Views
  • 1 replies
  • 1 Bravos
Need Help? Let's chat.