Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was locked out of my account several days ago on the first sign in attempt and have been getting the same result each time since then, no matter how many hours I wait before trying again. I am able to successfully reset my password but as I attempt...
Any good roaming plans for Europe that work well with Public Mobile?
I have open a account on Jan 5 and fee was charged but I still haven't received the SIM card till now Jan 15. I try to contact your shop but can't find any source. I'm quite disappointed and want to close my account with fee fully refund.
For the last week I have been having issues with my calls dropping when I make a call and when I receive a call. Also even though my plan allows me to call USA I have tried and calls are not going through. In addition what has been the worst, is that...
I signed up in error, I need to cancel the plan that I did not activate yet
Hi, I have noticed the plan on the website with a limited time label. I am curious whether the plan price would involved in the limited time, or just the eSIM card discount. Thanks!
Signed up about 5 hrs ago and cannot make or receive phone calls. No texting or data also.
I am in the US with a Canada/US plan on my phone. But I am unable to check my voicemail from my phone. When Iclick on check voicemail I get a recording that this number (*86) cannot be completed as dialed.
Hi, my name is Wayne Chen, yesterday I did not log in the appEven though I changed the password, it did not display my account Please help me,thanks
Can’t make or receive phone calls
Can't seem to PM a customer service agent. Is the PM system down?
US data roaming is not workingI tried everything that was written in the community board, but my US roaming still doesn't work. I don't know what to do...if it doesn't work I would like to get my money back that I payed for it please. Best, Thea
Hello I want to retrieve my old number 236 *** **15, is there a way to do this?
Is it possible to get a sim card for my lte watch and put it under my phone's sim card account for some nominal fee? I don't want to pay for a whole extra subsciption since I cannot use my phone and my watch at the same time.
I need to get the confirmation for transfer my number to Public Mobile. I missed the 90 minute mark and was not able to reply YES to the previous message
I purchased $15 data on the 31st of December while I was in New York,I was in New York for 1 day and it's didn't work....What happens to something that I've paid for and not get the service? I also ordered a SIM card in July 2024 paid $10 till now I ...
I want to keep my phone number and use e-sim instead of a sim card.Public mobile website suggests to purchase e-sim through mobile app.However, mobile app only allows to purchase a new sim for $10, e-sim is $5.I am using an app to manage e-sim and th...
I would like to downgrade my subscription for example I had $25 subscription but I want now $19 subscription but I cannot see $19 subscription on my account page though I could see that before. What is the problem?
i enrolled with public mobile on Jan 4th. 2025. chose a plan. I've been charged for the plan and i haven't received the sim card. i paid for the sim card and its been 11 days. i'd like a refund and please cancel my plan.
Hi, I have a contract for a phone that I cannot use anymore. The phone is not starting up since a while ago (about a year ago) but I can see that I am still paying the monthly bill. Since I cannot start up my phone anymore, I cannot add it to my on...
I’m trying to change my plan to the $29 Canada, Mexico and US plan. I see it on public mobile’s website and on my friend’s account. But it doesn’t show on mine
I just subscribed today and now can't send nor receive texts. Please help.
Brand new account, trying to switch from Koodo. @CS_Agent
I need to know if PM Has a reporting system for stolen phones with IMEI.I don't think the lost stolen feature in My Account is appropriate at this point since I have already changed phones and purchased a new SIM Card so I'm not sure what can happen ...
I used my rewards to activate US Call and Text. How do I know if this will be successful, when I try to use it in the USA. Should I receive an email or text confirming this Add On.
Why don’t you offer Wifi Calling?
When I was signing up for public mobile I put in the wrong number. When I was transferring over. What do I do??
Does anyone know how to add roaming and costs from Canada to USA without having to change the monthly plan?
Hello all, i am unable to log into the online account, i do not remember creating an account originally online, i do not have access to an email that could have been used originally. I just want access to the statements in order to be able to pay a b...
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