Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25941 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37666 Views
  • 185 replies
  • 29 Bravos

Resolved! Logging in

I am setting up a new service and the code is being sent to an unknown number. How do I change the number to receive a code

Sandra50 by Great Neighbour / Super Voisin
  • 169 Views
  • 3 replies
  • 0 Bravos

SIM card room a month to deliver......

I purchase a sim card online and tough the order didn't work an proceed to register with another provider instead...1 month later, the SIM card got delivered to my mailbox...I obviously don't need it anymore... Is it possible to get a refund?  

FredGagne by Great Neighbour / Super Voisin
  • 146 Views
  • 3 replies
  • 1 Bravos

service suspended

service suspended but my credit card was fine so I entered another Credit card still don't have serv

Kellybutt by Great Neighbour / Super Voisin
  • 160 Views
  • 4 replies
  • 0 Bravos

Resolved! US Travel - 50GB Data within Canada and the US at 4G Speed

Hi,While traveling to the US with the "50GB Data within Canada and the US at 4G Speed" plan, a txt message was received from Public Mobile indicating "You will need a U.S. Roaming Add-On to use your phone.Is an add-on required when the plan indicates...

DeanBratland by Great Neighbour / Super Voisin
  • 384 Views
  • 1 replies
  • 0 Bravos

reward

Actually I got a bonus 250 MB internet with my points but it is not active

SARAREZAEI by Great Neighbour / Super Voisin
  • 122 Views
  • 2 replies
  • 0 Bravos

Resolved! activation issue

hi there, i have a problem and i m unable to submit a ticket thought i input all the filed and still cannot submit. I try to contact the online agent and he (to calos) said takes the sales and cannot fix my issue. so i have no way to solve my issue. ...

Rebecca_Lao by Great Neighbour / Super Voisin
  • 123 Views
  • 1 replies
  • 0 Bravos

Help

Need help with sim card ans esim on one divice 

Amanda0697 by Great Neighbour / Super Voisin
  • 148 Views
  • 4 replies
  • 2 Bravos

SIM card

I signed up for Public Mobile on October 17, and it appears my mailing address was incorrect, Canada Post returned my SIM card. How do I get one now?

Walker4 by Great Neighbour / Super Voisin
  • 107 Views
  • 2 replies
  • 0 Bravos

port

my port didnt complete from freedom to public, how can i restart

hamidf by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Resolved! transferrin phone number

trying to end this nightmare of transferring my phone number.. keeps saying account number for petrocanada (or now Good2Go) not good try using imei or something

CNW by Great Neighbour / Super Voisin
  • 128 Views
  • 2 replies
  • 0 Bravos

PM Roaming Plans

HelloI regularly travel to the US and I'm looking to find a PM plan that includes making calls to or while in the US with data included.  I've been buying the 15 day roaming add-on each time I'm in the US but that seems somewhat expensive. My account...

GSA by Great Neighbour / Super Voisin
  • 233 Views
  • 4 replies
  • 0 Bravos

My iPhone Won’t Text Androids

Help  I can’t text Android phones. I recently ported my number from Fizz and it seemed to be working until I had to text my boss who uses an Android phone.  No matter what I do I can’t send him a text.  I have restarted the phone, clicked “Send as S...

Can’t finish my activation

It’s been a few months that the payment go through my credit card but never yet been using my services cause cannot finish activation.This is what it says:WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go ba...

Amia by Great Neighbour / Super Voisin
  • 201 Views
  • 3 replies
  • 0 Bravos

Question regarding subscription - US/CA

Good morning  I will be travelling on business next week to the US. I need to be able to keep in touch with my family in Canada while I'm away and need to be able to easily contact services such as Uber while I'm in the US.I'm assuming that I would h...

sulynsi2 by Great Neighbour / Super Voisin
  • 343 Views
  • 11 replies
  • 1 Bravos

Resolved! Transfer phone number

I see plans for new activations that are not available to existing plans. Is it possible to setup a new account and afterwards transfer to it the phone number from another active PM account?

Immune by Great Citizen / Super Citoyen
  • 198 Views
  • 2 replies
  • 0 Bravos

Data added but not available

Hello PUBLIC MOBILE. I've added a lot of data to my account and while it's available on my phone I can't get it on my computer. Is this a cache issue? Can you please fix the process so everything isn't managed in the local cache? Thanks!

Icefloe by Great Neighbour / Super Voisin
  • 182 Views
  • 3 replies
  • 0 Bravos

Changing payment

I am trying to change my payment method from M/C to Visa but the manage subscriptions is not allowing the changing of payment info 

GAP56 by Great Neighbour / Super Voisin
  • 208 Views
  • 4 replies
  • 0 Bravos

Resolved! Service

Réactives my service i pay After ! Yessss that’s Notroublas  !

Notroublas1 by Great Neighbour / Super Voisin
  • 97 Views
  • 1 replies
  • 0 Bravos

International call

I would like to inquire about the possibility of adding Bangladesh to the list of countries that Public Mobile customers can call. Several new packages have been introduced that include calling to India and Pakistan, but Bangladesh is not yet include...

Syaket by Great Neighbour / Super Voisin
  • 261 Views
  • 2 replies
  • 0 Bravos

Resolved! Got new E-sim. Shows no service

Hi, I just got a new plan (new number, not a port). I got it as an E-sim while I have a physical sim from my previous provider still installed and working. However, the new public Mobile sim shows no service. Any suggestions?

Huzaifah by Great Neighbour / Super Voisin
  • 162 Views
  • 2 replies
  • 0 Bravos

Resolved! Data purchase by mistake

 I mistakenly had in my chart a $40 data purchase and I repurchase my monthly subscription only for me to automatically purchase the $40 in addition …. Please can I get a refund 

Barima by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos

Resolved! US Add-on isn't working

Help......I'm in the US and I have added on the US- talk - text - 3 GB data......twice now. Both times it's worked fine. Today we were heading to Georgia and discovered that my add-on had expired, so I tried to add-on the same US plan-talk, text & 3 ...

bigharry666 by Good Citizen / Bon Citoyen
  • 391 Views
  • 10 replies
  • 0 Bravos
Need Help? Let's chat.