Community

Promo code for 10g data revoked?

I’m on a plan that is $32/mo and received the promo code. When I entered it, it activated immediately, only for it to be revoked an hour later saying I’m not eligible for the promotion? I’ve been on this plan for over a year now, and it’s greater tha...

temporary suspension

If I let the account go into suspension for 2 months and reactivate it later, will I permanently lose my “50% off for 24 months” promotion?

Just switched from Roger’s - cannot make calls no service

I have tried all the troubleshooting and I have reset the network all these things and I cannot call out. Both my wife and I switched over and hers is on SOS. We did the eSIM the network says none and the carrier says Roger’s. We did get the text/sms...

$5 usage increase despite being on 4G plan?

On May 12th, I received a text that claimed my device was using Public Mobile's 3G network, and that my monthly bill will increase from $18 to $23. However, my device (Samsung Galaxy A70) is a 4G LTE device, and my current subscription is for 1GB dat...

Esim Activation

I'm switching to Public and I tried to activate my esim and it wasn't working. I thought it was bc I didn't have enough room on my phone so I cleared some room and tried again. Now it says that I've tried to activate it too many times and to contact ...

1 800

I can’t make toll free calls, I have restarted my phone and it still won’t work. How can I fix this?

Problem with sim card activation

Hello,I just ordered a Public Mobile plan with the physical card. I saw that the website say that the card will arrive in one or two business days. After talking to a customer service, they say that it will actually take seven to ten business days. I...

Mobile data not working

Where is the post Megathread: Public Mobile Data Issues (Community Subscription Update)???? Was it deleted? I'm still having issues with by mobile data! 

Suspended account for non payment on Autopay

I have autopay on my account . It should have taken payment out today, it didn't. My card is current and is the same card that they allowed me to use to reopen the account. I go to customer service and all I am getting is AI answers that are not help...

I am a existing customer and when I try to login the page coming to select the subscription plan? Ho

Porting my number

Hi I’m interested in moving over to your service,  can you please check if my pc mobile can be ported.  i tried with freedom mobile, they couldn’t port it  ***Message edited by CS_Agent to comply with the Community terms of service.

Koodo offer $24 for 10G data plan

An offer to the Koodo plan of $24 for 10G data plan appeared on the overview page.  I redeemed the offer with code to the Koodo offer $24 for 10G data plan but nothing happened.  No offer was provided.

Switching Back to Public Mobile

A couple of months ago, I switched from Public Mobile to Telus as my then current plan with Public Mobile was to be discontinued.  I did not realize until after the change was made that it did not include any data.  I wish to switch back to Public Mo...

Internet connection

I am paying for Internet through public mobile however I am unable to connect to Internet for the past two weeks. Please advise. Thanks

Monthly Promo Discount not applied

I had a promo discount that was 50% off the normal plan price. Today, I had an automated payment issue that prevented it from going through and now my service is suspended. Now telephone banking says I owe the full amount. Please help me ASAP as I ne...

Data not working on esim

Anyone have issues activating the data on a new ESim? Call & texts work, but not the data. 

Service issues.

I live in PEC, Ontario. Paid monthly bill in full amount but can't make a call or use data. I use my phone alot and this service hasn't been working at all this month. I didn't really have alot of issues before. Very disappointed. No help either. Thi...

Change of Email address

I have tried to change my email address from [email protected] to [email protected]. PM tells me it has been done but nothing is visibly recorded.

Double billed for upgrade

I accidently applied twice for a plan upgrade and have 2 payments taken out of my credit card account. How do I delete one?

I am not able to access my account

I have been a public mobile customer since 2020. When i try to log into my account, it logs me in but asks me to select a subscription to move forward.

Why the Terrible Reception Coverage!?!

this service was good for the first month or 2 and lately its beyond terrible? Why? Is Rogers towers cutting off Public Mobile access? It was a known issue from the posts I saw yet no communication or solution from Public Mobile. The price is cheaper...

Trying to find message you sent me

need to suspend my account

Please suspend my account till October 2026 as I am leaving country 

Need help, I want to stay on the Public Mobile network

I recently transferred my number from Bell to Public Mobile. Bell reached out to me with an enticing plan yesterday and I may have agreed to switch back to bell. I had given them information to switch back to Bell and I was told the switch will happe...

Recieved the PMDATA10 promo. What are the terms and conditions.

What are the terms and conditions?Would like to know before I enter the promo code.  Thank you.