Community

No Service and no ability to contact Public Mobile

I spent the entire day yesterday with no service. I reset my phone multiple times. I tried to contact Public Mobile multiple times and submitted multiple tickets. Each time they sent a text and an email I was unable to view the conversation. I have n...

It's been 5 hours and I'm still not hooked up to my number

Account cancelled

My credit card was compromised.It was canceled and a new one is being sent to me.Now, suddenly, my phone service has been cut off. I don't know why that would happen.I need phone service for my medical disabilities

3G Usage Price Increase

Hello, why will my plan increase $5 if I'm not using a 3G network?#30-day 3G Usage Price Increase

Cannot access my account and just want to talk/chat with a CSR

Account was deactivated due to my CC was compromised and they shut it down. Received my new card but in the process missed a payment an they automatically shut it down, weird as this is the first time it ever happened. Just trying to log on to enter ...

my profile is stuck on complete activation

I’m stuck on the final step of activation. The screen says eSIM not installed even though I’ve already activated my account. I can’t get past this page: https://subscribe.publicmobile.ca/en/activation/final-confirmation .  Stuck on step 5 of 6Could y...

Porting My Second Line From Fido To Public Mobile

I have been a long term PM customer and have successfully ported my land line over to PM in the past without any problems, but I'm having a little anxiety about porting my other line from Fido to PM. I would like to port this line that I own from FID...

Account access

I am out of country cannot access my phone # how do I access my account ?

Can’t figure out how to pay my bill

Urgent no e-sim email

Hello no e-sim email or activation code - QR on dashboard not working please send email

Cannot login

Mines messed too

Re: Introducing our new and improved Customer Support Agent process

I’d sure love to talk with someone my kid phone has been waiting to be transferred to you from Telus for 2 weeks . Sit on the phone waiting for Telus for over a hour and and finally get through wait more to find out they can’t do anything public had ...

Re: How to create a Telus Eversafe ID if you don't have access to the phone? No email verify option.

Does not work for me Even after resetting pwd when you go to account (EG change sim ) will send codevto text and that is only option!@

Need to reset/reinstall my eSIM

I recently subscribed to Public Mobile and got an eSIM for my iPhone. I went through the whole activation procedure but after that my phone never gets a phone number and just shows "SOS". I cannot use the Public Mobile app or My Account on the web to...

Close my account

HelloI recently returned to my country and no longer need my Public mobile service in Canada. i have already paid for my current month of service, but i would like to cancel my account so that i will not be charged again starting next month.please co...

Subscription not activated

Hi, I have just purchased the subscription and was planning to transfer from rogers to PM, but have received the message of "subscription not activated". Could anyone help me with this.Thank you!

Transfer from PC mobile

It has been more than 5 hours and transfer is not done. I see SOS only in network and restarts didn’t help.

How do I change the number of times my iPhone rings before the call is sent to voicemail?

Move eSIM to new phone

I am trying to move an eSIM to a new phone, when I try logging into my account it is telling me I need to subscribe even though I’ve been subscribed for 3 years now and paying for it

trouble with purchasing the correct plan

I am trying to buy the 30 / month plan but whenever I press it, the webpage immediately takes me to the "payment complete" webpage, shows the wrong plan, and I did not fill out any payment or address details.  Not sure what to do. I have tried multip...

Returning customer: cannot get resubsciption offer to appear at checkout

I am currently with a different provider and now I want to switch back to Public Mobile. I was sent a "We want you back" email with a link to some offers. When I click on "Learn More" on one of those offers, I can see a promo code.I tried adding one ...

eSim to eSim

Hello,I got a new phone and I want to transfer my current number and eSim to my new phone. Public Mobile to Public mobile. I have set up multiple accounts but I have never switched a phone on a current account. Has anyone one done this? Will I need t...

Can I switch to $19 3G plan?

I saw $19, 3G plan, can I switch to this plan?

Replied Yes to the message but hadn't gotten my subscription updated

Dear service crew,I received a promotional text message from Public Mobile Jul 27, said that if I replied Yes1 to it then I could have the promotional subscription of 10GB, $23/month in 4G speed. I did it the next day, which was Jul 28, but nothing h...