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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cannot Confirm My Identity

Hello.I just signed up for Public Mobile. It says on my phone that it's moved over and I can make calls and text. However, when I try to confirm my identity to get full use of account, it says that it will text a 6 digit code to my number but I hav...

dropped calls again

Hey there Pubic peepsHere we go again, Obismal seervice once again from Public. Cant make any phone call without it dropping. Off to Rogers kiosk at Costco to see what I can do, Cant take it any longer|!No point in putting in a ticket- the whole sy...

update mailing address

I need to update the address on my account in which they are sending my "new" sim card to.

eSIM to SIM activation

Hello Team,My current phone died, and I had eSIM on it now my temporary old phone does not support eSIMs. I bought SIM card from Tellus and have changed the card number on my account, but the SIM is not active. Do i have to wait or there is something...

I need some help with transfer number

How can I contact an agent?

Resolved! Credit card expired

My credit card expired and now my account is on hold. I updated my credit card info, but I still can’t call people etc. How long does it take for my account to work again once I update my credit card? I also tried to pay by calling 611 and it asked f...

Few calls directly going to Voice mail

Few calls are directly going to Voice mail. This includes my doctor's office calls and other my friend's call. Not sure why only a few calls are blocked on my phone. How to resolve this issue. I am frustrated with this issue.Any help is appreciable...

Changed subscriptions isn't updating on phone

I have a Xiaomi Pocophone F1. I used to be on the $30/month subscription with 3GB of data and recently updated to the one with 15GB for the same price. Payment went through, on my account and on the app it says that I have the updated subscription, b...

Subscriptions

I signed up last month for an upgrade to a 4G plan with 10 gb data from my existing 2G 2gb.New monthly plan starts today, but ai never got the upgrade.How do I get this resolved?

Alcatel Link Hub 4G LTE router

Trying to use SIM in this hot spot router. All looked well, the router connected to the mobile network, beamed strong wifi signal, but while trying to connect to the wifi, i got a message on my device that i am connected, but internet not available....

Account issue

Hi moderators,I no longer have access to my email for my public mobile account. i need assistance changing the email for my phone number. Please contact me ASAP

Over charge my credit card twice in Sept. How to get refund back ?

Public Mobile double charge my credit card twice. I had 2 phone no. But they charge my credit card 3 times last month. But no one solve this or send any email for 3 days after get a ticket no.Why so poor service ? And charge 3 times for 2 phone ...

Plans for Snowbirds or Subscribers (not US-bound)who are away from Canada for 6 months every year

Other than the option to suspend your account or subscription for maximum 90 days, do you have subscription plans specifically for Snowbirds (who are not US-bound) who are away for 6 months in a year?

Resolved! Can't make payment

My credit card info is correct but every time I try to make a payment I get this message: "Sorry, we're not able to process your payment at this time. Please try again later." Subscription Expired on Oct 6,2024. How to I reactivate my phone?

3 month payment plans

I am being charged each month as well as a lump 3 month amount (every third month). Started when I switched plans in June ($38.42 & $98.31 off my cr. card) and again Sept ($38.42 & $101.70 off my cr. card), as well as $38.42 in both July and August...

Referral Code

Hi there I referred a friend to public mobile and they made an account but it seems that the the referral code was not applied?

iPhone tray broken.

My iPhone mini try is broken apple did a diagnostic and I don’t want to pay to get it fixed. So now I have no service just says sos at the top corner. I purchased an esim in the app paid the 5 dollars and went through the process on the app to an act...

Refund

I had accidentally started an account with the wrong email. I got charged but didn't select a phone number yet. I just want a refund. Will it be automatic? Or how do I request it?

I need a help

How to contact the operator? I need a help

Data depletes very fast

We've been using Public mobile for over a year. We're on the lowest plan and only have our basic communication using data... texting, messenger, emails etc. Data for everything else is turned off. That format has been working well, but in the past f...

Eversafe still using old number for SMS account authentication after I ported my number

Set up a brand new account yesterday (bye Rogers!)Ported my number from Rogers to Public Mobile yesterday.Everything went smoothlyThe app on my phone works great.Went to log into the website today - it sends an SMS to a number I don't recognize (pres...

Number transfer issue

I was setting up my esim when this happened. I was in the activation process and I got a text from my old provider (Freedom Mobile) to transfer my phone number. I responded with ”yes”. But when i went back to the public mobile app, the activation pro...

Change Verification Number

I ported over my number from another provider, however when I log in it still goes to the old number I do not have access to. Is it possible to change Verification number to my current one and make sure the connection is fully severed?

Resolved! Need an Agent

I was on PM's CDA/USA plan then saw Freedom had a CDA/USA/MEX so switched over a week ago and had nothing but problems with service, then realized on their service map, we live in a dead-ish zone. So back to PM. I switched my phone over and after 30 ...

Resolved! Esim

My current phone (pixel 6) is broken and I need to get an esim on an older phone (pixel 3) until I can purchase a new phone. However, when I go to install esim on phone it just keeps asking me to retry. Anyone have any ideas on how to have it work?

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