Renewal

[Mel0789]

No service, I checked my account and it says it will renew today. June 26,2026 I’m on auto pay and even just updated to a new card. I gave now selected change subscription now and updated my subscription. Still no service. 
when I look at my rewards it still says account suspended. 

[softech]

@Mel0789 

after you updated your card, you need to make a  manual payment

use this link on a browser to make a manual payment: 
https://myaccount.publicmobile.ca/en/account/payment/funds/card
(When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK)

Just in case you have trouble adding the card or making the payment, , you can get a voucher from SDM/Rexall/Loblaws/Cantire and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later
(you can also buy a voucher online with a fees from muskbird.com/ding.com/recharge.com).

Here is the full list of retailers carrying Public Mobile Voucher:
https://www.publicmobile.ca/en/payment-voucher