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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to update payment card???

Logged in - Pasted said URL links into web page and nothing - Tried mobile and nothing - The payment section on the left side has disappeared and there is no option. I click Account and it resets to the home page and Public Mobile offers. There is no...

TEXT Messages

Unable to send Text messages. I can make calls but cannot text

Prepaid to post paid

I just changed my subscription plan and it's changed to post paid. I don't want post paid. I want prepaid. How do I change back to prepaid?

Refund

I tried to get a eSIM but when I try activate it says that it is not suitable for my phone and I want a refund

Transfer of Phone Number - Not completed

Dear Sir/Madam,Yesterday I renewed my subscription which has been dormant and expired since April. I just reactivated a new plan yesterday but want to use another personal number which I am porting over from Rogers instead of using the older phone nu...

3rd month in a row. Data discrepancies

I want to know why I keep getting notified that my data is at 75% usage, when each month for the past year, I have never even come close to using up data. The math discrepancy this month is 63gb (notification states 75gb, app states 12gb).and I attem...

Multiple charges on my credit card.

I noticed that I have been overcharged 16.95 4 times on my credit card this month, including the original monthly charge of 20.34. Who can I talk to about this.

Re: Will changing to $25/25Gb cancel PMDATA10?

I have 22 dollar monthly plan. Now, want to move on 25 dollar monthly plan with 20 gb data

Unable to Renew Subscription?

I am attempting to renew my subscription however a prompt comes up saying "Sorry, we're not able to process your payment at this time. Please try again later." I have tried several times.

My number transfer is not successful

I subscribed on public mobile yesterday. And I asked for my number to be transferred to public mobile. Since then, nothing has been done. I am still active on my previous service provider. I have tried to call public mobile customer service, its AI ...

iPhone Unlock

hello please help me to unlock my iPhone SE need to unl

I can’t port the number

Hi everyone!im trying to reach someone that can help me. I transfer both my numbers into this company but something went wrong in the transfer and now none of them have service. I don’t know how to contact support, I would like to go back to my previ...

text and data in Europe

Can I get a plan for the avove from Public Mobile? If not, what do I need to do?

Resolved! Voice mail

How do I remove the voicemail off my phone

Credit changed subscription same day

Hello ,I changed my subscription plan same day and I was charged for the same period twice. $33 for the first one and $39 for the other. Please refund me $33 as it will be a double charge.Appreciate your help. Thank you

Phone number malfunction

I went to transfer my stuff from this phone to anthor phone but it didn’t seem to transfer my phone number and my cellur data and on this phone I had an e sim and it didn’t transfer so I went and bought a new eSIM for my other phone when I go to acti...

I need to Port my Line Out

The text message verification is failing. Please manually approve

Resolved! I want to add 2 more numbers to my account

I thought i was buying three numbers what happened? And also why did i get charged the E sim for 5 dollars? @CS_Agent

cant read numbers

i just bought a new voucher today, after being in my pocket and sweating, i cant read the numbers what can i do now.

E-Sim not working: Warning your eSIM could not be installed. Please contact support.

Warning your eSIM could not be installed. Please contact support.I swapped my number on the app and need assistance with adding the new e-sim via QR to my phone. If I need a new e-sim, no problem but please advise and send email urgently.

Account number

I need my account number

eSIM won’t download

I have subscribed to Public Mobile, paid for a eSIM and requested to have phone # transferred from Koodo. But it doesn’t work

Refund

I paid my bill and then switched to Koodo as per the offer on my public mobile account. I spoke to someone who said to go ahead and then contact them for a refund. I am not able to I made a post the other day about this but no one has answered and ...

Top up of my number ##########

Hi,For some reason, I cannot top up my number ##########Could you please advise?Thank you,LK

Resolved! In the US but can't make a call. I have a USand Mexico plan

I can't make a call from my phone. I am in the US, I have the Canada, USA and Mexico plan with 80GB. what's happening?

Change of plan back to previous

Previously, I was on the $19 per month plan with 1GB of data...I then upgraded my data to the current plan. I have recently retired and no longer need that much data. I would like to switch back to my previous plan...which the chatbot says is unavail...

Resolved! How to verify 3G call is using VoLTE... What is your experience?

Q: Does Public Mobile has the right to charge 3G services which I did not sign up for? You know, nowadays, I mostly use data. No regular voice anymore. Really don't mind that there is no 3G service/calling.Some more info...The following instructi...

3G usage price increase

my acct # is #######. why u charged 3G usage price increase on it. I didn't subscribe it.Pls remove the chargers vs the balance.Thanks.Fanny Chau

Resolved! eSim is not registered

Hi, I just activated a new PM account, downloaded an eSim but it is not registered after 12 hours. I've retried the download but it fails saying the maximum number of downloads has been exceeded. I think it needs to be reprovisioned. How do I request...

Esim to sim

I chose the wrong Sim card option when I signed up. I need my account changed from esim to sim.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

How to update payment card???

TEXT Messages

Prepaid to post paid

Refund

Transfer of Phone Number - Not completed

3rd month in a row. Data discrepancies

Multiple charges on my credit card.

Re: Will changing to $25/25Gb cancel PMDATA10?

Unable to Renew Subscription?

My number transfer is not successful

iPhone Unlock

I can’t port the number

text and data in Europe

Resolved! Voice mail

Credit changed subscription same day

Phone number malfunction

I need to Port my Line Out

Resolved! I want to add 2 more numbers to my account

cant read numbers

E-Sim not working: Warning your eSIM could not be installed. Please contact support.

Account number

eSIM won’t download

Refund

Top up of my number ##########

Resolved! In the US but can't make a call. I have a USand Mexico plan

Change of plan back to previous

Resolved! How to verify 3G call is using VoLTE... What is your experience?

3G usage price increase

Resolved! eSim is not registered

Esim to sim

Activate new card

Retiring 3G

Apple cellular watch

service in Europe

setup without app?