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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

REFUND

I ordered two sims card, first order was error so I made second order it was also error. You charged me for two sims but I have not received anything!

cannot call 1-8xx numbers

I can call local numbers and long distance numbers, but I get a response that my call cannot be completed when I try to call a toll-free number like 1-8xx-xxx-xxxx. ???? I have a 3-country public mobile plan

No service

Why can’t I connect

Returning from Overseas and no service?

Has anyone ever turned off their PM esim when traveling overseas (e.g. Europe) and turned it back on upon return, only to find that their phone can't connect to any service? I haven't been able to connect to make calls or text or get data consistentl...

Want to downgrade a plan

Hi, I'm looking to downgrade one of my plans, bluntly put, I just don't need that much data anymore and haven't for a while. Figured I'd get one of the bare bones plans since its a "second line" but they aren't visable to me in my profile or on the w...

Resolved! SMS Offer

Yesterday I accepted an SMS Offer. "Reply YES2"The reply was, Your new subscription plan will be added to your account next renewal date.I expected it to say "changed"Any chance I'm getting a second line added? I don't want that.There is still no ind...

Frustrated

My husband and I signed up at the end of March for the sale that was on for the Canada, US and Mexico unlimited calling and data, along with 80 GB of data for the month. It took PM over a week to get his phone switched over so that he could text and ...

Paying my bill

Public mobile says I am charged 30.00 with taxes, etc included. Then I am billed 5.60 more on my credit card. When I logged into my account I have no extra fees added. I just also changed from a 20 GB plan to a 5 GB plan 1 month ago

Resolved! No service

I can’t get any kind of service after waiting 6 hours from signing on to public mobile

eSIM

@CS_Comms @CS_Agent I tried to install my eSIM through the QR code and was unsuccessful.

ESim incompatible

I placed an order for services, checked to be sure my phone was eSim compatible first. The charge went through but now it's saying my phone is not compatible. It's an S20 Ultra. When trying to place a ticket, it asks me to login. When attempting to l...

Number transfer problem

Im experiencing issue transferring my number to public. Right now I can use internet, but I cannot text and call. Seems like the text and call is still associated with old carrier.

refund Request

This is the most glitchy and difficult support system I have ever experienced.My problem is that I was attempting back in January on the 24 to sign on to Public Mobile for myself and my wife at a cost of 22.40 for each of us. We never eventually acti...

Koodo

I ordered a SIM from public mobile but received a Koodo SIM that says not valid during activation

No Limits ?

Hey all I haven't posted in a while but I have an unlimited plan and that I just feel so much more comfortable when I have that little bit of data I'm just in case Basically I'm just making a suggestion and ask him for your support like that they wou...

Phone Calls

Hey, I'm having trouble because my Samsung S10 is not able to call or receive any calls. I have unlimited minutes so I'm not sure what the problem is.

verification phone number is wrong and can't remove it

I switched my phone number a few months ago. My profile is updated to reflect my new phone number and the old one has been removed. When I try to log in to my account, I'm prompted to receive a text to the old number. I see other posts in relation to...

Re: Failed phone number porting from PC mobile to public

Can you send it to me as well. Having the same porting issue

Resolved! Lost Credit Card

Good Morning, My aunt who in her mid eighties lost her credit card and by the time she received her replacement card, she had missed her last payment. She approved my access to her account because she is not very techie. I’ve been trying to sign in...

I am about to sign up - would love to be referred so we can both benefit

Hello,I'd love to be referred and get $10 off. Give me your code and we both save. Thanks all and have a fantastic week.

Resolved! Manually payment

My payment. Didn’t go through because I didn’t have the funds in my account because I forgot to transfer money. Now I have no phone service and when I go on the app and the website it’s not showing that my service is suspended so there’s no place whe...

phone won't calll out

my phone won't call out, it rings once and cuts off other functions seem normal

Number Transfer messed up

Could you please send me the number as well? It is not working for me either.

Resolved! Question about transfering my number!

Hi. I need to give a little back story before I get to the actual question.So Im abroad right now because of family matters and need to stay here for quit a lot more. My Public mobile account is on-hold right now, because when I left I didnt know tha...

Why can’t I call 800 or 888 numbers?

I get an error every time when I try to call my bank support or other toll free numbers.

Number transfer problems

Hi, I switched to Public Mobile 3 days ago from Rogers. My outgoing calls and data work fine, but I cannot receive incoming calls or SMS — all calls go directly to voicemail. I also cannot log into my account because SMS verification codes are not ar...

Phone not working

All of a sudden I can’t recieve or send calls or texts

Can’t even call 611

Just renewed my credit card information and bought a plan on a monthly subscription, but nothing’s happened

New customers are being provided better rates than long-term customers?

I’ve been with Public Mobile for over a year at $45/month. I’ve just noticed that:1. New subscribers can get a comparable plan for $35/month2. My exact current plan is now being offered to new customers for $40I’m being charged more than new customer...

New phone

How do I set up or transfer my eSIM and phone number from my old phone to my new phone?

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