Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I signed up July 21. I orderd a sim card because it says my phone is not esim compatible. I have sent multiple tickets, and have gotten no answers. My phone isn't working. Because its not working, i can't phone anyone to get this PROBLEM fixed.
I registered the eSIM on the wrong phone and deleted it, then couldn't use it on the correct phone. The transfer semi went through as when I try to log in it is asking to send a code to the transferred phone number which cannot receive texts so I can...
I realized that I had clicked on the wrong reward. I’d like the $15 credit instead of the 1 GB US data. Can I change the reward?
How do I find my pin
Does anyone know why I see different subscriptions than my wife. My Wife pays only $23, the subscriptions I see are all more than $30
First time using add on for text talk and data in US. should I pay for it the day prior? Is it simply add the add on and it works if I cross boarder in couple of hours?
I have a problem when I submit the last step for actvating my new simcard.
My monthly subscription cycle started just two days ago, yet my usage shows my allotment almost entirely used ! I use very little data on cellular as I do no web searches when out of the house. (In the house I’m on wifi.) So the only data is iMess...
Hi, can anyone help me with my account changes. I had chosen a new plan and it was for $39.00 a month with more data and included US calling as well. When I saw that they have set to change to a $36.00 different new plan which was not what I changed ...
Where do you find your account number?
I have lots of free add-ons right now. I found a better plan for $1.00 less with more data and both Canadian and US minutes. Will I loose all the free all the free add-ons I have earned as a loyal customer
Is anyone else having issues making or receiving phone call? I'm on my wifi so I everything else for now is fine.
I have been trying to get ahold of a public mobile customer service representative for over 2 days now and have been unsuccessful. I was charged on the basis of auto renew when I had turned that feature off on the app. I no longer use Public Mobile a...
Hi, I ported my number from Freedom just over a week ago. I have an iPhone and was never able to get texts once I approved the port with my Freedom SIM card.Now a different number has somehow been assigned to my phone. How do I get my number back and...
It is supposed to expire sometime after ~6 months but I checked my account and it's gone! Can someone please help? My 2nd question is that I have two 2GB one-time data bonus, so I'd like to confirm that I actually have 4GB, because I'm confused why ...
Hi,I want to port out my PM number to Freedom, waited 12 hours and did not receive the authorization SMS from my PM number.Anyone can help me get a call back? I sent a support ticket yesterday but no one has reached out to me yet.
HelloPhone is giving me message that the SIM (physical) is disabled and need the PUK code.PUK does not appear on the plastic credit card that the SIM came with.Help!
Hi, I’ve recently subscribed to a new Canada-US plan $34 for 50gb. I heard about $5 increase in all plans globally. Will it affect current or existing plan? thanks.
My wife cannot login to her account because the 2 step verification requires her to receive a code via text message to her phone number. But the phone number doesn't receive any text messages. I assume this is because her SIM card isn't active due to...
I've created an account (for my niece). The phone has never been associated to a phone number. I'm at the payment stage but at no point have they given me what will be the cellphone's phone number. (I selected eSim, if that is of any importance). So...
Guys, I have an issue. I bought a long distance addon pack approximately, months apart. While using i noticed a strange pattern. The addon pack is India long distance call pack. = 750 minutes. After 260 minutes of usage I bought another 750 minutes o...
I want to update my payment credit card. I am trying to login to my account, but with no success. Hence I am using a different email to address this situation. I have initiated a password reset and I receive the OTP in my email. However when I try to...
Just set up new account, new # (I do still have old # on my phone also but I have settings set to the new # until I can get my old # ported over), data and texting not working. Calls work fine.
I have Can-USA 5G plan. I constantly get excellent 5G speeds in Canada. On average, speed is 150+ Mbps in Canada. I have noticed speed dropping to 5 Mbps when I am in USA even though I am connected to 5G network with excellent signal strength. I have...
Hello, I recently activated the eSim and then also purchased and activated a physical sim. Both Sims are on in my Samsung phone but my data is not working. I searched for similar articles and copied the APN settings as mentioned in the solution of on...
This Canada-usa plan, can it be use in the us just like in canda? without any extra charge
Do I need to bring my own device can I bring my phone e from telus with a bri g it back contract
Been with Public for a while. Had a Samsung S9 and just bought the S21. They take different sized SIM cards. How do I get a new sim card that has all my current plan and phone number
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