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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1881 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30243 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42008 Views
  • 185 replies
  • 29 Bravos

My credit card needs changing plus I want to change

My account renewed, don't have service.. I want to change the plan but they say the next time would be in 1 month from now. Today is the renewal date.  I don't want the old plan. Why can't I change plans the day of the renewal?

rdredhart by Great Neighbour / Super Voisin
  • 202 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't login and E-sim not working

E-sim will not work. Pixel 3. Have tried restarting and a litany of other things.I'd like to order a physical SIM card instead, but it keeps asking me to confirm my identity via a code sent to my number before it will let me log in. Obviously I can't...

jakey2 by Great Neighbour / Super Voisin
  • 156 Views
  • 4 replies
  • 0 Bravos

accessing a better subscription

Hi, I can see on PM's website a subscription for $19 per month, however, when I log into my account and try to change my current subscription, I do not see that option anymore. Is there a way to get the $19/month subscription for my account? Please a...

Resolved! Can't call US 800 customer service number with US-Canada plan

I have a US-Canada plan, and I am currently in US (Massachusetts) and trying to can the number of a US gas company (800-592-2000), however, it does not go through. When I dial in 1-800-592-2000, the call goes to a Canadian number instead, and they ar...

Athena246 by Good Citizen / Bon Citoyen
  • 148 Views
  • 4 replies
  • 0 Bravos

Unable to add Credit card for payment

Every time I try to add a card to my account it says that the request cannot be processed at this time. My card is expired and I can't change my plan. I need an agent to manually change it since it is broken on my end.

How does this work.

I am new to all this and older so don't understand some of these things.If I get a 5G plan and currently only have a 4G phone, will it work? The 5G plans seem to be better.With the Canada-Us-Mexico plans, does that mean the phone works the same every...

Canoer62 by Great Neighbour / Super Voisin
  • 311 Views
  • 11 replies
  • 0 Bravos

Cell phone plan

hello,I am trying to subscribe via online but it's not working. Can someone help me with that. Also i need only Canada plan as i don't use US or Mexico is that possible?

Anissa69 by Great Neighbour / Super Voisin
  • 128 Views
  • 2 replies
  • 0 Bravos

voice calls not working on Samsung phones

Hi,My phone is not working while trying to make voice calls. But SMS and data are working.The same issue is with others in my family!It was al working sometime back and now it all stopped working.So totally 4 public phones are not working for the las...

Sbgn by Great Neighbour / Super Voisin
  • 193 Views
  • 2 replies
  • 0 Bravos

My Account

How can I be assured that my current $45 plan will change to this $35 Plan offered for Boxing Week deals. I would like to lock this in, to get the $10 savings monthly and also know some how it will be activated as requested by Jan 17th subscription r...

LesterB by Great Neighbour / Super Voisin
  • 152 Views
  • 4 replies
  • 0 Bravos

Resolved! $35 boxing week plan 1000 minutes not showing in Upcoming

Hi, I just changed to the new boxing week $35/75GB, CAN-US-MEX plan, but on the Manage subscription page it doesn't show the 1000 minutes that it shows on the Change page.Any way to confirm the details? ----Upcoming Subscription - $35.00/Mo75GB Data ...

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Ghatrewa by Great Neighbour / Super Voisin
  • 407 Views
  • 8 replies
  • 0 Bravos

Resolved! iPhone 11 Pro - 5G?

Hi,  I have an IPhone 11 Pro and would like to go to the 5G plan for $35.00.  I believe 5G only works with IPhone 12 and newer.  I plan to upgrade my phone in the next few months.  If I change to the $35 plan, will my phone still work properly? Thank...

6Jeffer6 by Good Citizen / Bon Citoyen
  • 146 Views
  • 2 replies
  • 0 Bravos

New Can US MEX 5G 75gb

Hi, I’ve been seeing this plan circulating on news outlets, but I cannot see that plan in my options. I am a current subscriber and the information I have found notes that it’s not exclusive to new customers. Can you help me find this plan? Or if the...

ZITOGROUP by Great Neighbour / Super Voisin
  • 259 Views
  • 3 replies
  • 0 Bravos

Wife's phone locked out of her account

Keep getting message too many attempts account locked. This has persisted for weeks. I want to cancel her subscription but I need an account # but can't get the account because I am Locked out

R_M by Good Citizen / Bon Citoyen
  • 132 Views
  • 3 replies
  • 0 Bravos

Found a used SIM card and want to reactivate

Hi all. I found my old SIM card for PM and want to reuse it for my activation of the new plan I purchased. It says that it is already in use. 1. Question is how can I activate it?2. Once I activate it can I get PM to reimburse me for the new SIM card...

MichaelSilky by Great Neighbour / Super Voisin
  • 261 Views
  • 6 replies
  • 0 Bravos

Do not Receive incoming calls and messages

I donot Receive call and any messages my phone my call going to direct voice messages I tomuch tide slove my problem out going call work properly 4 days I have public mobile service I am not able to receive call and any messages 

Syed-haider by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

Refund

I want my money back. Problem with activation

Pekpek by Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 0 Bravos

Forbidden a1 error

I havent been able to log into my acocunt since brining over my account to public mobile from telus

junin by Great Neighbour / Super Voisin
  • 220 Views
  • 4 replies
  • 0 Bravos

activation trouble

I referred a friend. we opened an account, bought a sim card. Paid the subscription.For some reason he cannot download the app to complete the activation. I think his android tablet may be too old. I read that I can complete the process for him but c...

Brammer by Great Neighbour / Super Voisin
  • 139 Views
  • 3 replies
  • 0 Bravos

Transferring sim card

ok when my sister tried to set up her new PM acct she took her Rogers sim card out to soon and the transfer was not completed. So now she doesn't know how to cancel her Rogers account and have pm as her carrier. Now we see she hasn't transferred her ...

Moedon by Great Neighbour / Super Voisin
  • 112 Views
  • 1 replies
  • 0 Bravos

Phone Compatibility

Hi.I want to become a customer of Public Mobile. Is my Samsung Galaxy a5 (2017) compatible with the network?I tried to submit a ticket but the system won't let me. It says that all of the fields need to be completed. I've completed everything but it ...

Resolved! Transfer subscription

I would like to transfer my paid subscription to my physical sim. My current phone is not e sim compatible and i already paid for the subscription. I have a physical sim now, I need help transfer the service. 

joshi1 by Great Neighbour / Super Voisin
  • 248 Views
  • 6 replies
  • 0 Bravos
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