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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone plan in Mexico

Will be going to Mexico for a time this winter. How can I make phone calls (local Mexico or back to Alberta) starting at the Cancun airport and also along the Mayan coast? I have the Can/US/Mx 50 gig plan.

Can not receive text message while I am on a call

Hi I am not able to receive text message while I am on a call. I am using iPhone 13.

phone plan

today i tryed to change my plan to a 5g plan. it gharged my credit card but i don't think it was completed edited by computergeek541: changed category label as discussion isn't related to Community

Re: Autopayment system issues Feb 23 2024

I see it's been a while since you've posted, but I just want to ask if anyone else noticed issues with auto-pay this month too? I had a strange delay and wasn't sure if it's still an ongoing thing or just a one-off. Might be helpful to compare notes ...

Voicemail notifications

I’m new to PM. I just set up my voicemail, no problem. Then I called my number from another phone and left a message. Back on my iphone I see a missed call, but there’s no notification that there is a voicemail. I’m puzzled. How am I supposed to know...

I am still being charged

I disconnected my service, but a month later rejoined (kept same phone number). When I rejoined, I used a different credit card. Now, I am being charged twice, one for my cancelled service (old credit card), and one for my new service (new credit ca...

Activation with voucher

Could support please message me! Thanks

cant add public mobile number to eversafe ID for 2fa?

when I log into my public mobile profile I see my public mobile number. but when I go into my eversafe ID I cant add my public mobile number because it says my public mobile number is already in use with another account. I dont have another account. ...

Refund for add on already covered.

I purchased a 15 day US roaming package not realizing that my plan already covered US region. Can I get a refund? michael

Resolved! Unexplained Data Usage

My usage history shows daily, unexplained data use during early morning hours - this is particularly weird because 1- it occurs while I’m asleep and 2, the phone is connected to wifi. Today while out of the house, stuck in pouring rain, I needed to u...

Cant access account

Phone bit the dust and had to get a new one and don't have access to old one now. I have submitted a ticket and a personal message. I'm unable to access the email associated with the account.As Google is making me late 24 hours for my secondary email...

Resolved! Community

How do you benefit from a community member? What is the benefit of a community member? How does the community work?

QR code request

removed duplicate thread

QR code needed for esim on new iphone17

Hican someone email me my QR code of eSIM?thank you!

How Do I redeem points to lower bill?

I can’t even get into redeem my points. Pages don’t open. I’m so frustrated I’m considering leaving this plan

I'm in Sault Ste Marie Canada how can I send a text message to Jamaica

Esim

I’m trying to transfer my E sim to my new phone and it says i need permission from Publicc mobile directly. Can someone pls give me the permission asap so I can have service by tomorrow.

Just signed up

Just signed up for a new account. Sim says unregistered. Can't verify the account because the systemis sending a message to the phone number associated to the unregistered sim card.How do i register the sim?

Can’t find my account!

I have 2 public mobile accounts, I had one for each of my kids. One kid broke her phone and now has her own phone account but for the life of me I can’t log into that account to cancel. Says her phone number isn’t a valid number. I am still being cha...

Data usage

I have run out of data the last 2 months before my subscription renewed. I just went in to check data usage and there is a lot of data being used when I'm not even awake yet. Maybe this isn't a question for here but does anyone know what might be usi...

Resolved! e-SIM

Upgrading from iPhone X to iPhone 17 which only has e-Sim. What is the easiest way to set it up and transfer my # and PM account to the new device?

Question about Add-ons when changing subscription

I’m planning to switch 3G to 4G plan and just wanted to know if my existing add-ons will be changed when the new plan starts.Thank you for your help!

Resolved! reward points transferring

How to transfer a reward points towards towards my bill

Resolved! Changing from $27 a month plan to 40 a month plan immediately

I have a legacy account that bills every 90 days for the $27.00 plan. It was just renewed for three(3) more months, but I want to upgrade/change my plan to the $40 monthly so I can call USA numbers. If I change plans immediately, will I lose the pa...

Alternative Payment other than Credit Cards?

I had a disputed charge on my Visa from another source. Once my dispute of payment was entered Visa cancelled my card. This happened at the beginning of the month when I pay for Public Mobile. They weren't paid so my phone was disconnected. How the h...

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