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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Resolved! Overcharged when switching to 20gig 5g Black Friday plan

I just changed my subscription to the 20 gig $34 Black Friday offer from what I had - 30gig at #44. It charged me $39.10, meaning it did not take my loyalty, friends, etc. discount in to consideration. Looking at payments due Dec 18th, those are take...

SueHalif by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

Resolved! Unable to activate eSIM

Hi, I am a new customer, trying to activate eSIM, keeps giving me an error message,  when I try to submit a ticket I get an error message for that.  How am I supposed to get help?  I have cleared my browser history and refreshed as suggested.  Very f...

Mels_Mobile by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos


Ever since Public switched to Eversafe, the system is slow. It takes an unreasonable amount of time to download. I wonder if the IT is aware of it and what do they plan to do to improve the situation 

Mamamui by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! eSIM Activation Failed and I Can’t Submit a Ticket

I’m trying to transfer my number from Virgin to Public. I have already received and confirmed that I want to transfer my number but when I tried to activate the eSIM, activation failed and told me to contact support. I’ve scanned the QR code and acti...

MayB by Great Neighbour / Super Voisin
  • 7 replies
  • 2 Bravos

Can't login to my public mobile account

Hey guys,I am having alot issues trying to log in to my public mobile account. I want to update my credit card info. Every time i tried to log in it just bounces me back to the main page. It forces to re enter my password again and again. I,'ve tried...

Justafrooloop by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Need public mobile to resend port request

I did not receive the text from old provider, so they did manual override but after the 90 minutes.  I sent message to CS_Agent yesterday asking but no reply.  I tried telephoning the port support number but message said to call back “in regular hour...

Decimal by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! Add on did not work

I tried to purchase US data and talk/text package back to back and did not work. I did not realize I would have to wait up to 24 hours. Anyway in the meantime it did allow me to purchase the $15 talk/text but the plan but it did not work on the same ...

Penzoil by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! Stuck on SOS mode

I have sent two private messages to CS_Agent and submitted a form, with no response.  My phone is completely unusable since porting in 16 hours ago.  I confirmed with former provider that the port out had completed.  The problem occurred when trying ...

Gstar by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

New customer. Transferred from Fido to public mobile

I just switched from Fido to public mobile and the number successfully transferred. But then when I tried activating the eSIM on public mobile it was stuck on activating. Then I tried activating it again and the number just says “no sim” now. I’m wor...

russellkwok by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! How is Public Mobile's US Roaming?

Hi,I'm going to the US soon and I'm thinking of getting Roaming through Public Mobile, but wondering how the service is? Anyone sue it before?Ty,Rob 

RobFranchise by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

5 G to for 4G call quality

Hello, Wondering if anybody else experience same issue? I switched from 5 G to for 4G not too long ago. My phone is the same  Samsung S23. Was alright with the calls under the 5 G plan , however now with the 4 G plan call quality suffer a lot. This i...

canirolf1 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Changing Plans - Reward System impacted?

I currently have a $40 20 GB 4G Plan. And I am planning on changing to the Black Friday special subscription of $34 for 20 GB at 5G speed; HOWEVER, I was wondering if I were to do this, would I need to change to the new Public Points rewards program?...

dafdafd by New in Town / Nouveau en Ville
  • 2 replies
  • 0 Bravos

Resolved! 5G Data Pack not working

I ungraded to the 20 GB data at 5G speed for $34.00 and my data hasn’t worked at all, I have been using the 4 G pack until now which was working with the APN setting I found on the official website, what should I do to make this one work?

Dkkkkkkkkk by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

New $34 - 30GB 5G Black Friday Plan

Has anyone seen the new Black Friday plan?  I was wondering how do I get my current plan changed. Here is the link for Alberta

DanielYick by Good Citizen / Bon Citoyen
  • 18 replies
  • 1 Bravos

Resolved! Is the 90 day subscription a better deal than regular subscription?

Hello all, Wondering what the deal is with the 90 day subscription. I don't know much about it.I understand that all of the data will be provided at the beginning of the 3 months subscription and doesn't rollover. So if I have a 20G plan, I'll have 6...

AuntieTT by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! public points

I used to be with public and if I decide to come back to public will I get my points back or no?

Agyeya12 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Oneplus9 5g plan no mobile network access

I switched to a 5g plan that was cheaper than my old 4g plan. However it looks like I don't have access to the mobile network/data since the switch (today). Is this a problem with the phone or the network? 

JustinToronto by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

The TRUTH about PM's plans...

I've been around PM for a long time and I've seen and experienced the ups and downs of being a client of theirs. Things aren't getting any better so I thought I'd give some genuine advice on which plan to pick. Since they don't seem to offer a plan t...

Fedupclient by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos


Hi,My name is Zamisi. I have rervice with you since 2013.My phone number xxxxxxxxxxxxxxxxThe raison I'm asking you is, lately I can't receive calls and I can't make calls. It says that I'm not registered. Is something you can help me?

Kapios02 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Finally data works!!

This is what didn’t allow me to access my data and make phone calls. Configuring settings was essential to this final step. Happy after 4 days I can actually use my phone again.  

Alina8899 by Good Citizen / Bon Citoyen
  • 1 replies
  • 2 Bravos

Resolved! stuck in loop, unable to get past step 6 of Activate

Hey All, I have been trying to complete the PM App activation process for a whole day now. I have a Community PM ticket too but that resulted in being told to go buy a physical sim.Selected Plan via web page and paid.Screen shows final setup to downl...

Samts_0-1700274162589.png Screenshot_20231117_162747_Public Mobile.png Samts_1-1700274764346.png
Samts by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos

Resolved! My plan

I want to confirm if I change my plan successfully by myself? (changed from $25 to $34 via text message).

siyuzeng by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Text Scam?

Is the following text a scam?Public Mobile here. Our apology for the error in our previous message. Here are the correct offer details.Get an unlimited data subscription plan with 50GB of data at 5G speeds of up to 250MBPS and unlimited data at a red...

F150 by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Resolved! US Roaming

I do not have a 5G Plan and I want to purchase US Roaming but I am concerned about the quality of service. I presume that I will be on 3G and thus have limited/terrible service.If I upgrade to 5G will I automatically get improved US Roaming service ?...

Alecu1 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos
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