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Forum Posts

Was Overcharged on my bill

Would like to speak to someone about my bill. Was overcharged for the month and need to speak to someone.

mpav by Great Neighbour / Super Voisin
  • 176 Views
  • 7 replies
  • 0 Bravos

Referral code

Hello i am looking for referral code if anyone has one to give

slw by Great Neighbour / Super Voisin
  • 162 Views
  • 5 replies
  • 0 Bravos

Resolved! No incoming calls

Since yesterday my phone has not been ringing when I have an incoming call. It is going straight to voicemail. I am able to make outgoing calls. I've tried powering my phone off taking out the sim ect and the issue persists. How do you get someone in...

Ricksamuels by Great Neighbour / Super Voisin
  • 169 Views
  • 4 replies
  • 3 Bravos

Resolved! cannot make or receive calls

The call capabilities of my phone recently stopped! I have not been able to make or receive calls - when I attempt a call the screen reads "calling" but there is no dial tone and my incoming calls immediately go to voicemail. I have unlimited calling...

katie_i by Good Citizen / Bon Citoyen
  • 395 Views
  • 15 replies
  • 0 Bravos

reactivating my plan

HIMy plan is suspended due to insufficient fund in my balance .I am trying to reactivate my plan by paying the amount due, but the money transaction is not working and gets rejected. Any suggestion? Thank Mehri

mehri by Great Neighbour / Super Voisin
  • 86 Views
  • 4 replies
  • 0 Bravos

Resolved! Using my phone in France

I have the $25 plan. I also have almost 5 GB of data not used. I have also 500 minutes of International long distance.Can I use my data in France while not on wifi? Will there be roaming charges? If so , how can I avoid that? Can I pay to roam like y...

JaniceJS by Good Citizen / Bon Citoyen
  • 205 Views
  • 10 replies
  • 0 Bravos

Resolved! Texting when in the UK

I am wondering if I will be able to use my iPhone 12 to send text messages when I am in the UK or do I need to purchase an add-on before I go. Thank you!

hilafish by Great Neighbour / Super Voisin
  • 108 Views
  • 6 replies
  • 0 Bravos

receive no call

I can send text and make call. However, people could not call me. It sends them directly to my voice mail.I wonder what is going on?

Resolved! Cancel account

How do I cancel my account

DFray by Great Neighbour / Super Voisin
  • 122 Views
  • 8 replies
  • 0 Bravos

Plans

Am I able to change my plan through a cycle I would like to move to a larger plan with more data as my daughters data seems to be gone very quickly, when mostly on wifi

LWhidden by Great Neighbour / Super Voisin
  • 84 Views
  • 3 replies
  • 0 Bravos

Service broken

I can send texts and I can make calls However: since yesterday my phone has not been able to receive texts or calls. And I had a phone repair clinic look at it and they diagnosed that the only reason for this mystery must be the network connection. H...

Danielmc by Great Neighbour / Super Voisin
  • 113 Views
  • 9 replies
  • 0 Bravos

Resolved! I need an Invoice

I'm having an extremely difficult time requesting an invoice. I tried all of the links and my account won't verify and won't let speak to anyone or even let me submit a ticket. Who can I speak to?

NickGuido by Great Neighbour / Super Voisin
  • 140 Views
  • 2 replies
  • 0 Bravos

Incoming Calls Went Straight To Voicmail

Hi All my incoming calls went straight to voicemails. I tried restart my phone, turned off Do not Disturb, turned the volume all the way up, etc., but all incoming calls still went to voicemail. Does anyone have the same issue as mine? Could Public M...

pbwym by Great Neighbour / Super Voisin
  • 122 Views
  • 5 replies
  • 1 Bravos

Feel Free to Use the Search Bar!!!!

I thought it was a given, but apparently it isn't. When you come into the community you may want to skip a few steps and enter your issue into the search bar, most likely you will find several different answers to your problem. You can save yourself ...

JL9 by Deputy Mayor / Adjoint au Maire
  • 123 Views
  • 7 replies
  • 3 Bravos

Resolved! US roaming

Does the talk, text and data bundle include texting and calling to Canada or only within the US?

Kath2 by Great Neighbour / Super Voisin
  • 154 Views
  • 4 replies
  • 0 Bravos

not receving calls

Im also having issues receiving calls or texts. tried literally everything. i did send in a message in too. Help!

Jazmon by Great Neighbour / Super Voisin
  • 99 Views
  • 5 replies
  • 0 Bravos

Resolved! iPhone 5C not connecting to cellular. searching........

My iphone 5C has been searching for a signal since noon today. Worked fine until then. I decided to turn it off and leave it in the car. 2 hours later came back and it started fine but no cellular signal. Edmonton area.Did a restart, Hard restart, Re...

dalem10 by Great Neighbour / Super Voisin
  • 123 Views
  • 5 replies
  • 0 Bravos

Resolved! pin

how to know or find account pin? 

Kmlhns by Good Citizen / Bon Citoyen
  • 175 Views
  • 10 replies
  • 0 Bravos

Resolved! not receiving phone calls and text messages

I can send text messages and also make phone calls, but don't receive phone calls and text messages. Rebooted the device, but it did not help.Please help.Thanks a lot

se5 by Good Citizen / Bon Citoyen
  • 184 Views
  • 10 replies
  • 0 Bravos

Resolved! Double Charged for US Roaming

I tried to get US Roaming Talk and Text and 250 MB data. Once I went to the process of paying, I got an error message with regard to the website and that I should try to obtain add-ons via my cell phone and not the website. I looked at my add-ons and...

cmmorriss by Great Neighbour / Super Voisin
  • 66 Views
  • 3 replies
  • 0 Bravos

Voice messages

voice messages are being left, but when I go to retrieve messages, it says not messages. Started 2-3 weeks ago.

boyespamela by Great Neighbour / Super Voisin
  • 68 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting from Fido

I'll be porting my phone number from Fido. Is there a day in the billing cycle that I should be doing it on, or will my monthly fee be prorated? Do I have to contact Fido to close my account after having ported over, or does the account automatically...

min3 by Great Neighbour / Super Voisin
  • 122 Views
  • 6 replies
  • 0 Bravos

Resolved! Order

Hi, I received the email, it said Order is on the way on Mar.21, but today is Mar.29, I still don't receive the SIM card, and it didn't give me the tracking number.

Sarahwon616 by Great Neighbour / Super Voisin
  • 122 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot receive calls?

Didn't change anything same phone same number just started today no calls incoming straight to voice mail...help anyone else?

DennisCronk by Good Citizen / Bon Citoyen
  • 233 Views
  • 5 replies
  • 0 Bravos

Resolved! Locked out

Used the right user name and password locked out says to contact us but that would not work either

Myphone2022 by Great Neighbour / Super Voisin
  • 56 Views
  • 3 replies
  • 0 Bravos

Unable to complete long distance calls

My wife is travelling in Vancouver is also a PM customer (xxx-xxx-xxxx) and cannot receive my calls from New Brunswick (xxx-xxx-xxxx). Call goes directly to her voice mail. Tried all combinations of calling # sequence. Her sister who is also a PM has...

billhawco by Great Neighbour / Super Voisin
  • 118 Views
  • 6 replies
  • 0 Bravos

Incoming calls go directly to voice mail

Nothing has been changed. Plan is active. Incoming calls go to voice mail directly starting today on March 29. Data works. Outgoing calls work. Incoming calls worked before today. Already tried:1. power on and off 2. Reinsert SIM card 3. Checked Plan...

heidichai by Great Neighbour / Super Voisin
  • 289 Views
  • 11 replies
  • 0 Bravos