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my phone is not working

payment

my credit card was compromised and i don't have my new # yet, tried to put my debit card in but it said no ...helo

My Account

I accidentally deleted my eSIM and I can’t use my original phone number. How can I reactivate my original phone number?

Do I need add-on for US Roaming?

Hello!  This is my current subscription .... I will be traveling in the US this weekend.  Do I need still need add-on for data/calls/texts when I am in the US?  I have the "Data Roaming" On already on my phone.  What other steps do I need to take to ...

North American Plan

Am I not on a North American Plan

I transfered a phone number, now my e-sim failed and I can't use my phone number, even to verify

Trying to reach an agent

My service is not working because the payment method needs to be updated, I sent private messages and I am not getting a reply. How do I address this?

Telus lying

I had a public mobile plan I was happy with but they said I needed to upgrade as I would be affected by the upgrade of March 27.... I choose to accept the telus plan of 5G for $19 a month bit they have been screwing me up.... first I got a $65 bill t...

Please help. Text message wording changed

I sent a text message to a friend last night but the wording that she received was different than what I sent. I've never heard of an issue like that before. What happened?This is what I sent. This is what she received. 

Reactivation of service

Good morning,My credit card was declined and my phone service was deactivated. 24+ hours ago I submitted a new credit card and paid the bill. My account shows $0 balance owed and still the phone service has not been reactivated. 

Switching Plans

I currently have the bare minimum plan and want to switch over to something else. Is that something that can be done or would it be considered an add on?

Help please

I put in a new physical simcard and need help. I have done troubleshooting and can get texts and send then but can not call out. "No network"

No phone, no internet

Hi, my phone can only send text messages. I don't have any internet connection, so I can't make calls

fraudulent data charge BEWARE

Hello all,  Is anyone else experiencing fraudulent data charges on their account? I have been charged 3 times for 1 gb data the past month and I am worried I will not get refunded as it was used up before we noticed the charge. These charges are quit...

MEID

I just receive a text message : Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate num...

change my 3G subscription to 4G

Dear Customer Service, I am a long-time Public Mobile 3G subscription client.  I know that you have a 4G plan for $30CDN with 35G.  I want to switch my subscription over to that specific plan.  However, when I open "My Account" it only shows some 5G ...

How to disable voicemail

Can someone please assist me with disabling my voicemail? Thanks 

Personal greeting

The voice mail greeting I get when I call my number from another phone is a system generated greeting. When I call my voice mail and go into personal greetings, it indicates that my personal greeting is active and when I listen to it, it is in fact m...

Missing text messages

Hello Public Mobile support. I would like to have my line re-provisioned.  I am kindly requesting a porting refresh as I keep missing text messages from business colleagues, clients and family and it is increasing frustrating and affecting my busines...

Update payment info

Cannot access account to update payment info

Need account reset or smth

When I make outgoing calls, most calls don't have a ringback tone, even though the call goes through. I've tried a family member's public mobile SIM in my same phone and it doesn't have the same issue. Gotta be something with my account that needs a ...

Re: Can someone please tell me how to reach a moderator?

i am wanting to cancel my account and have my credit card charges removed   

Looking for November 2024 payment receipt

I am looking for old payment receipts for the months of November and December 2024

Public Mobile here. You have used 75% of the data included in your service. Visit My Account at self

Hi Community,I received a text message from Public Mobile saying:Public Mobile here. You have used 75% of the data included in your service. Visit My Account at selfserve.publicmobile.ca for more optionsAt the time I wasn't using data and I rarely us...

Bank issue

This number cannot be used by my bank for two-step verification. Please enable.

Can’t receive the text message outside Canada sent from Canada

I am currently in South Korea using my Public Mobile eSIM. I am not able to receive any messages sent from Canada though I understood my subscription plan is allowed for international text message receiving. My phone just shows "No Service" though I ...

Phones best compatible with Public Mobile

I was wondering if there is anyone out there that could shed some light on the best phones for Public Mobile.I have a Google Pixel 6a, live out in the country.  I can't take calls inside as my phone will drop them.  I have to go outside to answer and...