Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why is it so hard to cancel my account?I can’t sign in using my number as I don’t live In Canada anymore so there’s no way to access my account other than via email sign in on “Community” only.pls help!
I cannot open new account since I have changed the email id to my wife's email for the account. How do I fix this.
I need to change the credit card details on my account
I am unsubscribing to my public mobile phone plan, can I have someone remove my credit card info?
or do i lose it?
My plan is supposed to be 50G at 5G or unlimited at reduced speeds. I use the majority of data at LTE, yet I just received a text that I have almost run out of data. How can I have this corrected?
I am not able to make cellular calls from my number ########## and getting messages that I used my all minutes but I have unlimited calling plan. Please help.
When I looked at my outgoing and incoming SMS messages, there's numbers there that I don't recognize. Is this even my account? Can someone please help me I'm panicking!
Hi, i need to lower my subscription after i had upgraded it. Thanks
helloI am a new subscriber....please tell me why my mobile data is not working. Do I need to set something up? WiFi is working, but I need mobile data too!thank you
Hi I want to port over phone numbers from another provider
Just transferred over to public Mobile from sasktel.my; Internet works and I can call out but can't receive anything. I missed the 90 minutes window to put in code from old carrier when activated..how do I fix this can I still keep old number without...
I am submitting on behalf of a friend that I sponsored.She signed up with an older Samsung Galaxy S7 that does not support eSim. She requested a physical Sim and paid for it. She then received a newer iPhone that she wants to setup with eSim. How doe...
Ive been lock out. I have ticket and nothing. Im not sure if anything or anyone will help.So frustrating. E-sim locked with this code. How is possible. Ive sims never were like this.
Please clear my cart which has $29 plan selected and there is no button to go back. Need this to be cleared from the back end team.
How do i fix this issue to put my new number or get a new number
is there a promo code
For the longest time I was saying that you couldn't see cheaper plans or you couldn't access deals given to only new activations, but I checked today, and it seems like now you can. I had a good plan $34 for 15GB CAN/US, but now I can see plans for $...
This doesn’t affect members joining PM but if you are porting out your number.As of June 12/26, activation and switching fees are banned by the CRTC.https://www.iphoneincanada.ca/2026/03/12/crtc-bans-80-activation-and-switching-fees-in-major-win-for-...
I have subscription circle from Feb 14 to March 16. And the renew date starts on March 16 and payment date is also on March 16. Does this pay on March 16 cover Feb14-March 16, or next circle March 16-April 13. Also, I’m wondering if I plan to switch...
Have a previous log in account. Trying to subscribe but it takes me to a previous plan that i don’t want and can’t change it..What do i do. I did go through process but then eSIM issues.. any ideas on what to do
Hi!I initiated a transfer from Fizz to PM. I can make calls from PM, but it does not seem like I can receive calls to my number (neither from PM nor Fizz).I need help please.
Fizz offers a service PM doesn't so I'm trying to switch after over 10 years here, a little sad to be going... but I've initiated the transfer of my number to Fizz and for 12 hrs there it says 'number transferring'. Should I get some communication fr...
Hi there. I’m in the USA on vacation and used all my data so I added more but it will not work.
Forgot email for my kid's account. Instructions in the log in screen are useless. They send an email to my email but that's exactly what I don't know.What shd I do?
I entered the wrong IMEI for an eSIM so didn’t receive. I accidentally entered the IMEI for my other phone number that’s attached to my physical SIM card. How do I fix this?
chatbot wont let me say "top up" to add funds anymore. and there is no add funds button anywhere. I need to pay early
hi, I need help.My cellphone is not working both talking and data. it is from this morning. even I restarted . fee is auto paid and not reach next pay date. thank s
