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MC_J

Hi,I am trying to downgrade my plan to the CAD29 (20GB CAN-US-MEX) but since my plan is already more than that, I can no longer take advantage of that (asked CS if it is still possible, but waiting for response).If there is no way for me to downgrade...

MC_J

Hi @Fooboto does it mean that the number on my old phone will be transferred to the new phone when I get a new eSIM on the new phone, as well as long as I log in to the app on the new phone with the same user name? Thanks, I wanted to clarify as I a...

MC_J · 12-21-2024

Hi,If I port my number out of PM to another provider, do I still need to cancel my subscription or subscription automatically stops once my number is ported out? Thanks

MC_J · 12-16-2024

Hi, I have been with PM for about 2 months with the 50GB CAN-US plan and the first month was amazing, 5G speed was impressive. About a week or so, I noticed PM 5G speed has deteriorated...it used to be >200MBps and now it can barely hit 20MBps in tho...

MC_J · 11-12-2024

If for some reason I forgot to update my expired CC info on auto-pay, what would happen to my account? Will I loose my current plan and be forced to subscribe to a new plan when I re-subscribe (assuming my current plan is no longer offered at the tim...

MC_J

For everyone's reference, CS has responded and a downgrade is not possible. I will either port out or totally get a new phone # instead.

MC_J

I got this text message too, since I downgraded to a CAD30 plan when I lost my phone. I just responded YES and waiting for the plan to show up on my account. Not a bad deal at all...haven't been to Mexico, I hope I get it 

MC_J

I have just done this, I suggest getting your physical SIM from Amazon, 1] it will be delivered faster, 2] it is half the price. When you get your physicial sim, just go to your PM app (account) and update the SIM # under your profile and insert the ...

MC_J

I should have bought the SIM card from Amazon. Buying it from the app takes 10 business days to arrive (Amazon is 4 days regular shipping) and the process seems the same, you will need to put the SIM card # on your profile to attach it to your existi...

MC_J

@hTideGnow just to clarify, this is true when buying from the app for both physical SIM and eSIM (phone number will be carried over), right? Thanks

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User Statistics

User Activity

Re-using a SIM with an existing phone # (cancel subscription then re-subscribe with new phone #)

Re: Esim transfer to new phone ?

Porting a number out of PM to another provider

Slow 5G speed for the past week or so

What happens when subscription is cancelled (i.e. expired CC and forgot to update info)?

Re: Re-using a SIM with an existing phone # (cancel subscription then re-subscribe with new phone #)

Re: Promotional text :plan of 5G 75 GB Canada-US-Mexico with 1000 international long distance minute

Re: Changing from an eSIM to a physical SIM

Re: Esim transfer to new phone ?

Re: Esim transfer to new phone ?