Uk Issues

[Mudslinger]

So I arranged for my family members to get PM accounts.  What I did not understand was that PM does not operate in the UK… not even roaming…. Here’s how that became an issue.  My son has been locked out of his Hotmail account, in order to recover it, it sends a code to his phone #, which is now with PM.  As PM mobile does not work, he doesn’t get the text.  He’s in the UK for a month looking for work and has emailed several firms prior to arriving.  He has an eSIM with UK data plan, but it’s not using his number captured by PM.
Thoughts or solutions would be greatly appreciated!  

[Mudslinger]

As an average consumer it would never have occurred to me that a phone plan in 2025 would not allow roaming internationally.  Your response is unnecessarily condescending… my apologies if my question frustrates you, but you’re under no obligation to respond to it. 
I’m looking for potential solutions not chastisement. Honestly, I wouldn’t expect you to perform a complicated root canal, please don’t expect me to be a phone tech guru.  I’m here for potential suggestions.

[Yummy]

PM does NOT provide service outside of North America so you cannot get anything on PM number unless you have proper NA plan.
I do not understand why do you complain? No service in UK, period.

Your sun should have set up recovery at another email in addition to a phone number and access it through free wifi or IK sim.

[Mudslinger]

Sadly, he’s there now, and all the authenticating texts go to his PM phone number.  

[hTideGnow]

hi @Mudslinger 

your son should have setup Microsoft Authenticator app to get the code instead of SMS.

I am not sure if he can still do that while he is in UK now without able to get the text

is there another option to get the text via voice mail?  if so, he (or with the help of you) can call himself from another phone to get the text via voice message