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Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Usage History (Call Log) Greater than 90 Days

I need to access my usage history from August 2021 to January 2023- more than 90 days. How can I acquire this log?

On the top right of my iPhone, it says SOS

Hello, I’m trying to do the final step of my set up for my new Sim card. But on the top right of my iPhone, it says SOS where it usually shows three bars. The final step of my set up is sending me a text message with a code, but I don’t think I can g...

canada usa plan

I purchased a Canada / US unlimited minutes plan with 20 gb data. The data is not working in kona hawaii, what should I do to get the data working.

Customer Service

Can anyone help me reach an actual customer service agent when I can’t log into my account?

log in

I can successfully log in to all my family's accounts, accept one. Every time I log in to the one I just get bumped onto the home page for public mobile. I tried "forget email" and got a "your account is secure message" with the correct email/ phon...

I need to turn on and off Plane mode to connect to data

Hello,When I'm outside without Wifi and want to connect to the Web, I have difficulties connecting to data. To make them work I need to enable then disable Plane mode (even just enabling it for a second is enough). Then my phone is going to connect t...

Esim

I just bought an esim. All went well until it asked me to restart my phone. After that it sent a text to the new number but I can't get it because the esim isn't working

Need my account number

I just signed up to Public Mobile yesterday. I screwed up and canceled my previous service plan before verifying my phone # with Public.Public texted me a 6-digit code to verify my phone #, however I could not receive it because I was without servic...

Updating payment info

I have now been trying for days to update my payment info with a new bank card info. I go through the whole process of entering the new info and then get a message that it cannot be processed at this time. Then when I try to submit a ticket i just ge...

Newbie...missing 250 monthly long-distance minutes

Hi,Just joined under the $39/month 50GB 5G contract, but it is not showing the 250 monthly long-distance minutes on my subscription that were part of advertised deal.Any ideas.....as stuck in the AI chat bot/community post circle of death.... perhaps...

Resolved! Can't get Public to send me the port out confirmation

I'm hoping someone here can help me. I've been trying to port out my number from PM to Freedom for the last 4 days now. Freedom has sent the request but PM won't send me the confirmation SMS. I've left multiple CS tickets and haven't received back an...

Resolved! Account is suspended, no warning or clear remedy

My service was suddenly suspended as of about an hour ago. I had no notice or warning or explanation.. just saw it stop working and have been trying to figure it out since. I'm guessing it's because today is the auto-renew date for my credit card, wh...

Resolved! $34 50+10GB plan for existing customers

Just wanted to know, is the 5G for the bonus 10GB data only or is it also for the 50GB as well? It seems like it is but I wanted to make sure.

ESIM locked my phone

I switched from esim with public mobile to PC mobile sim card and it completely ruined my phone, no one knows what the issue is and now I have to send it back to Samsung. My s24 ultra now doesn't recognize any other sim card, what is going on?!?!.On ...

confirm your identity loop

Hi, activated new sim last night (first time with Public Mobile) I can make calls but i cannot receive calls or messages , stuck at confirm your identity, see here this happens a lot ,any help is much appreciated.

Resolved! Cs agent?

How long does it take to get a reply?

Voicemail not working

When I receive the voicemail I can't access it then I have to call my cellphone and check it. It is inconvenient. Please explain how to solve it.

Resolved! PUK code request. Locked out of eSim xxx-xxx-xxxx

Hi,I would like to request the puk code for my number xxxxxxxxxxxxxxxxxxxxxxxxxxxxx / xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxxxxxxThank you kindly in advance, Karl

Trouble logging in

Hello,I am unable to login to my account since I first made it in august It just shows a blank white screen with the message “forbidden AI” I received a text message saying public mobile has not received my payment this month even though it is suppo...

SIM card is need or not for 4g plan to 5g plan

Hi,I have one question, recently i changed my 4G plan to 5G plan. It should purchase any 5G sim or continue on same sim card ????thanks Boby

Payment

I am trying to pay with my visa debit card, and it keeps declining. There is money on there, i have put all the info correctly and i have saved the card on my account

Resolved! Want to use same esim for my new iphone

How can i use my same eSIM for new mobile phone.

Long distance minutes

Do I lose any free long distance minutes I have left if I change subscription plans?

Port a number

How can I transfer a number from another company?

Text messaging not working

Everytime I runt out of data, my text messaging stops working, or only works sporadically. Can Public Mobile please fix this?

Resolved! unable to call the US from Canada with new plan

Hi all,I'm sure this has been answered before but I just changed my plan to the 20Gb Data within Canada and the US at 4G speed, unlimited Canada and US wide minutes and messaging, and the plan took effect today, Oct. 4th. I tried calling a US number ...

Resolved! How do I pay while I am waiting for a replacement credit card (mine was stolen)?

I had fraudulent charges, so the bank suspended my card and is sending me a new one. However, the payment will be due before I get it. How can I arrange a payment until it gets here?

Results of complaints about switching Rewards programs

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phone not active on network after changing plan

hello,a couple of days ago I had changed my wife's plan to the 35 dollar plan which started on the 3rd of Oct. Today, October 4th she cannot make outgoing calls. She can text, receive calls but when she receives calls she gets no caller id.when she t...

Resolved! Keep getting unwanted voicemails

H, I was getting 1 phone call every day from someone I don't know. And every time they would leave a blank voicemail. I blocked the number so my phone doesn't ring but I still get a blank voicemail every day. How can I make it stop? It's always f...

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