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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12130 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23041 Views
  • 183 replies
  • 25 Bravos

International Texts

I'm not receiving international texts here in Canada despite the plan saying I should.

JPM1 by Good Citizen / Bon Citoyen
  • 334 Views
  • 7 replies
  • 1 Bravos

Is password reset on your website working?

Today I am unable to login to my public mobile account to make a payment - says invalid email / password. The password reset page says that code is sent but nothing arrives in the email.

mbhallaji by Great Neighbour / Super Voisin
  • 307 Views
  • 5 replies
  • 1 Bravos

US Roaming Data-only vs Talk&Text

I'm wondering if I purchase a data-only roaming add-on if I can use Facebook Messenger to send messages? Do I need Talk&Text if I only use Messenger for contacting people?

haiven by Great Neighbour / Super Voisin
  • 293 Views
  • 8 replies
  • 0 Bravos

3g to 4g= bad service

Hey, I live in rural BC and travel a lot around the area. I was on 3g for a long time and had a great experience, and then recently switched to 4g, and now I have poor service, dropped calls, no service where I would normally have service and texts n...

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Lorn by Good Citizen / Bon Citoyen
  • 744 Views
  • 18 replies
  • 0 Bravos

Resolved! Calling uk from Canada

I see this has been asked in the past but I only see the resolution to get a refund.   I’d like to — no have to call the uk- I’ve added the extra minutes but am unable to call I keep getting 8uv1 - your call cannot be completed as dialed.    How do I...

Owize1 by Great Neighbour / Super Voisin
  • 487 Views
  • 8 replies
  • 0 Bravos

Resolved! sim card new sevice

it's been 5 business days since ordering my sim card online for Nova Scotia Canada...any idea on expected timelines so I can initiate service as a new customer?? 

archer19571 by Great Neighbour / Super Voisin
  • 220 Views
  • 2 replies
  • 0 Bravos

US add on

I have a receipt for purchased add on but it isn’t activating.

Mikecooper by Great Neighbour / Super Voisin
  • 389 Views
  • 12 replies
  • 0 Bravos

Resolved! Can't log in

When I try to connect on my phone I put my email and password and it immediately goes to a page expired. When I do it on my computer 80% of the time it goes to a permanent loading screen and 15% of time it gets through but then wants to check if it's...

CuriousGnome by Great Neighbour / Super Voisin
  • 252 Views
  • 3 replies
  • 0 Bravos

WI-FI Calling

I have a Samsung Galaxy S20 FE 5G.Trying to Access WI-FI Calling feature, but no luck.. Does not come up anywhere.Is it My phone or Plan?Thank you

waynecole by Great Neighbour / Super Voisin
  • 261 Views
  • 2 replies
  • 0 Bravos

Unable to log into account

I’m trying to upgrade my plan on my phone but when I try to log into my account, it keeps saying that either email or password is incorrect. I’ve been locked out several times and attempted to reset password with no luck.

Jakedog by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 1 Bravos

Maintenance time

Can someone please tell me when the maintenance is gonna be done by for today? I tried messaging CS_Agent but that account profile hasn't been online since last year. I unable to pay for my phone plan because of this maintenance going on so I need to...

Rebecca_Vamp by Great Neighbour / Super Voisin
  • 304 Views
  • 4 replies
  • 0 Bravos

My account

Trying to active phone but oops comes up when trying to renew 

CraigPetersen by Great Neighbour / Super Voisin
  • 353 Views
  • 5 replies
  • 0 Bravos

Resolved! Reactivate out of service SIM

 Hi who should I contact to reactivate my old number which is out of service now because of disuse.

Amin1360 by Great Neighbour / Super Voisin
  • 422 Views
  • 2 replies
  • 0 Bravos

Oops! This Page is down....

I tried to sign into my account, but I was taken to an error page. I click on "Go to My Account Page" and the same error page appears. Site need maintenance? I saw another thread that mentioned turning off ad blocker for the website. I tried that and...

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APugh by Good Citizen / Bon Citoyen
  • 415 Views
  • 7 replies
  • 0 Bravos

Forget email and password

Hlo,I forget that I which email address I registered my account. Now I need to change payment method but it still not open and I don't

International roaming

HiI am travelling to Jordan. Can I purchase a roaming add on in that country?

sam23571 by Great Neighbour / Super Voisin
  • 536 Views
  • 4 replies
  • 0 Bravos

New phone

I am going to get a new phone. Do I need a new SIM card or can I use the one that’s in my old phone?

malinois by Great Neighbour / Super Voisin
  • 442 Views
  • 9 replies
  • 1 Bravos

New Self Serve Plans

just wanted to update the community with the new plans in our self serve accounts 4g lte$40/10gb$50/20gb$65/30gbim surprised pm hasn't decided to compete with any US calling options like lucky and chatr have or update their 3g speed to 10mbps(chatr)....

gpixel by Mayor / Maire
  • 636 Views
  • 8 replies
  • 5 Bravos

Text messages

Not receiving any texts from anybody , is this normal people are getting my texts but I’m not getting any texts back 

Account permanently deactivated

Hello,I was out of the country going through some personal issues and didn't really focus on the 90-day expiry period. I now realize that my account expired 10 days ago, and I cant seem to log in. I tried asking for a confirmation code when I clicked...

bleedblue by Great Neighbour / Super Voisin
  • 449 Views
  • 6 replies
  • 0 Bravos

Resolved! Not receiving any calls / 6UM1 on all outgoing calls.

Hello, My phone has been acting up. No body is able to call me (the call just doesn't go through) and when I try to call anyone I receive 6UM1 error unless I enter a 1 before their 10 digit phone number. I have tried all the troubleshooting steps eve...

emcoffin2018 by Great Neighbour / Super Voisin
  • 233 Views
  • 2 replies
  • 0 Bravos

System Glitch with Data, Maybe?

I have a 15 GB plan and am well aware when I use a lot of data and will either go over or come close by the end of the cycle period, which rarely happens. However, my current cycle began and 2 days later I am at usage of over 7GB. I did a trial and e...

tina9099 by Great Citizen / Super Citoyen
  • 764 Views
  • 18 replies
  • 2 Bravos
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