Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently received many unknown and fraud calls, everyday or twice a day. how about you guys.
I can't even submit a ticket because of a error on the SERVERS end. I'm honestly about to leave this service entirely as I have issues EVERY SINGLE TIME I need to use this service, that I need to buy an add-on or renew my phone plan, this is honestly...
i just added my daughter to public mobile. Is there a way to put her on the old reward system? I don’t see the $2 off auto pay option either.
recently I am only seeing H+ service for my mobile data.the speed seems adequate (3.4MBPS down) but it seems flaky, not the 5G service I see advertised.peter
Does this plan include roaming
Sim card stopped working. Removed reinstalled and get message no sim card installed. Diff provider card works fine.
I have 3 PM Accounts and are beyond 3 years of service. PM is great! Today was my first text offer. I mainly posted this for parents to see how to avoid any further offers that you may not want your young teen to accept.
What do I do to get my data going again? I ten out and decided to wait for my next cycle.Data is on and roaming is onm
Similar to how the holiday bonuses are handled as well as the $40/15GB offer, I just received a text from PM to ask if I wanted to switch to the $50/40GB Can/US plan. I already scheduled the change for next renewal, but it's interesting to see PM get...
I cannot log in to my PM account because I need to enter the phone verification code which I have never received. I did get my email verification code which was valid. However, it continue to ask for the phone verification code which I don't have. Wh...
When Public Mobile sends an email to my registered email address, how do they address me? The reason I ask, is that I have been getting quite a few emails lateley that appear to be coming from P.M. that start out with "Hi there" and then it continues...
Hello,My mobile got stolen. I have a new mobile now and bought a SIM Card. I need to swop my number to this card now for this I need to access my account. The problem is that when I login with my name + password its sends a Code to my stolen mobile a...
My daughter lost her phone in a car crash. She can’t cancel because of the two step authentication, because she can’t receive a text, so she can’t get into her account. What does one do in this situation to cancel their plan?
Hello. When I got a new phone Umidgi F3 and put the SIM card from old one, the data doesn't work. But if I put my SIM card to my old phone , everything works. I checked settings on the phone and didn't find anything. Could you help me please?
I paid and used US data roaming , it ran out so I topped up with 3 GB, before I went to San Francisco. It never worked, I was charged, never got any data. This was scary and dangerous, no directions, no Uber, no google. I felt scared and unsafe. Publ...
My son is away for a month. Is it possible to change his subscription plan and then change it back again a month from now?
Well to say I'm disappointed is an understatement. After switching to the point rewards and making a complaint, I was finally given the information that was supposed to be there beforehand so I had a better understanding of what it entailed. In retro...
Hi I need help, I have been charged eventhough I ported my number to Telus, please some agent reply.
trying to change card for payment and it won't accept
Hi there,I'm trying to setup a new phone and sim card. We got the final step 6, and then it said Subscription Not Activated. I've looked around the site and the advices seems to be to send a PM to customer service. I've just sent them a message, but ...
I purchased new plan and usim, but why was that paid twice?My ticket reference number is309309-815
I applied for a suspension and then redeem it again, but my rewards($11)) didn't apply. How can this be applied?
i can't sign in
My friend is having trouble signing in. He has used “forgot password” and “forgot email” to get back in to his account with no luck. System indicates it has sent an email to associated email address on file but he never receives this email. He has ev...
I had a subscription that I really liked wasn’t to expensive but then I saw another one that was a little bit more in the price but more data I just realized that it was a waste because I don’t even use enough data to need that much is there a way t...
Update my payment
if I get a new SIM card after loosing mine can I keep old SIM card number?
Is there a specific set limit of how much can be added to an individuals Available Funds?I know it seems dumb, but this is a hypothetical question. For example will it cap me at $500/$1,000 Account Balance, or is it Unlimited?Thanks.
I ended up signing up to Public Mobile via eSIM, but now I have this physical PM SIM card that I can't return. Is there anything I can use this for with my current setup or should I try to sell/gift it? Is there a way to have both an eSIM and a SIM w...
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