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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3167 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31616 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43570 Views
  • 182 replies
  • 30 Bravos

No Service! - Unauthorized access / Accès non autorisé

Hello, I cannot log into my account on web or mobile ap, I get the errorUnauthorized access / Accès non autorisé.My phone now says no service, not connecting to the network. I cant login to pay my bill or use my phone. Please help what do i do?Thanks

Lightphone 2 phone call with no audio

My wife and I are both on PM and she has an iPhone 15 Pro. I cannot get audio to work from my Lightphone 2 while it works for other calls and the call with iPhone will drop in less than 20 seconds without audio. SMS works.Somehow when I change the iP...

henrylum1 by Great Neighbour / Super Voisin
  • 831 Views
  • 5 replies
  • 0 Bravos

Sim Card

I've purchasrd a new Sim card online and the delivery estimate Dec8, but I didn't get it yet. I can't track it and have no idea what happened. 

Orwa by Great Neighbour / Super Voisin
  • 458 Views
  • 4 replies
  • 0 Bravos

Voicemail Greeting issue

Hello,Every time I record a custom greeting and I activate the greeting, It still gives me the standard greeting.Thank you in advance,

Marvintheone by Great Neighbour / Super Voisin
  • 627 Views
  • 6 replies
  • 0 Bravos

Major Service/Network Issues

Every time I leave my house it's like my phone data shuts off, it's impossible to use anything on my phone. However, the data icon is fine. It's quite dangerous for me because I need my phone to book an Uber from work at night and I can't have it not...

Jassxo by Great Neighbour / Super Voisin
  • 411 Views
  • 3 replies
  • 0 Bravos

Paid for Data Roaming, never ended up working

Hi there, I paid for a data roaming add-on for USA earlier this month and while traveling the data didn't ever work properly. Specifically, I was constantly in a dead zone and could not use location services. As a result, I had to stop in every Starb...

Bruce1313 by Great Neighbour / Super Voisin
  • 574 Views
  • 5 replies
  • 1 Bravos

Validation Failed.

Hey for some reason Credit Cards aren't being accepted during Activation today. I've tried 3 cards and it's not Accepting any to Activate a $50 • 100GB Plan.App, Website, Cache Cleared, still not working. Can we please get this fixed. @J_PM 

Screenshot_20231220_135510_Public Mobile.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 801 Views
  • 3 replies
  • 0 Bravos

Canada - US plan needed like Freedom’s $34/30 gb

Hey, I see freedom mobile is offering 34/30 gb with US Calling and roaming. I am thinking of porting, is public mobile planning any such updates or should I PORT?I need US calling and roaming and public mobile has this with add ons which are extremel...

Shravan by Good Citizen / Bon Citoyen
  • 2014 Views
  • 9 replies
  • 2 Bravos

Login

My son can’t sign in to his account.

graham_bent by Great Neighbour / Super Voisin
  • 512 Views
  • 4 replies
  • 1 Bravos

Sub change

Hi..  I just signed up 2 days ago for my parents.  The $34 plan which is overkill for them.  I would have taken the $24 4gb plan in a heartbeat.  Any way I can get this changed?  Thx!

SoniaPod by Great Neighbour / Super Voisin
  • 673 Views
  • 7 replies
  • 1 Bravos

Payment

It will not accept my new payment card so i can resume my services. I also have not gotten any answers on how to fix. 

Gremln by Good Citizen / Bon Citoyen
  • 811 Views
  • 9 replies
  • 0 Bravos

Payment Processed but Subscription Suspended

I got a text this morning saying my subscription was suspended and any attempts to reach actual help lines and not the cyclical chat bot are met with a 404 error. I can only assume there’s a server issue on their side that’s screwing things up becaus...

Deya by Great Neighbour / Super Voisin
  • 709 Views
  • 7 replies
  • 0 Bravos

Add on

Hi I have purchased a 25 dollar  value public mobile which is the plan I go by , not knowing I already even had sufficient funds but still added that 1 on too and it was confirmed but now all off the sudden it says my service is suspended and require...

Muhammad12 by Great Neighbour / Super Voisin
  • 208 Views
  • 1 replies
  • 0 Bravos

SIM not arrived as new subscriber

My credit card has been charged as new subscriber 7 days ago and I have paid for SIM card which has not arrived. I am Canadian returning back to Canada. I need to activate my phone ASAP. Please refund $5 and switch to esim.I really hope I made the ri...

Alisha96 by Great Neighbour / Super Voisin
  • 787 Views
  • 7 replies
  • 1 Bravos

New plan not offered on my acct

I want to get the boxing week deal of 34 a month for 40gb 5 g but it isn't being offered on the list when I try to switch..  how do current subscribers get the deal??

Patti218 by Great Neighbour / Super Voisin
  • 1186 Views
  • 8 replies
  • 1 Bravos

Charge for subscription I did not sign up for.

I don't often come to the community because I don't usually have any issues. This week I got an email from P.M. indicating that I had "X" number of points so I thought that I would use them to pay against my next bill. When I got to the site I discov...

HuronBob1 by Good Citizen / Bon Citoyen
  • 381 Views
  • 2 replies
  • 0 Bravos

Ordered SIM cvard is still not delivered

We ordered a SIM card by mail for my cousin who is a new client for Public Mobile on last Wednesday (Dec 13). We are in Montreal. It said, it would be shipped in 2 business days. Today is 5th business days and still nothing. Since his line is not act...

mrblue74 by Good Citizen / Bon Citoyen
  • 712 Views
  • 6 replies
  • 0 Bravos

Too many rewards

Good morning!My rewards are more than my monthly bill and I am on the old system, not points.  I am getting credit every month and don't have any way of using those funds.  What are my options?  Thank you 

DDM69 by Deputy Mayor / Adjoint au Maire
  • 816 Views
  • 8 replies
  • 0 Bravos

Visa and Two Factor Authentication

Wife and I recently opened new numbers with Public Mobile. Since doing so, we are able to receive two factor authentication codes for most things (including the bank and public mobile), but not from Visa. When trying to purchase items, the 2FA prompt...

Springbok83 by Good Citizen / Bon Citoyen
  • 657 Views
  • 5 replies
  • 0 Bravos
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