Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello Community! I purchased this service for my two kids and one phone transferred over using the e-sim option no issues. Phone worked in 2 mins transferring from Fido. The other son's iPhone was not compatible for an e-sim that we attempted to crea...
I need to receive sms text message ie. Public Mobile my phone # from a source that uses an email address.I need (my number) ### ### ####@ email address to get sms text on my phone.What Publicmobile or Telus email address to use?Thanks for info
I'm currently in Florida with my Canada-USA plan and cannot make phone calls, call just ends? Data and text messages works fine. Any suggestions on how to fix this ?? I've tried calling Public for help and was sent to Telus and they were no help. Ask...
Hi Public Mobile Team and Community,My current subscription with Public Mobile expires today, and I’m planning to transfer my number to another provider. However, I’ve learned that my plan needs to stay active for the transfer to be completed.I find ...
This is the plan I have: Unlimited Canada-US wide minutes + 20GB data within Canada and the US at 4G Speed at $30. Here is what I don't get. Can I call from Canada to the US? And if I am in the US, can I call to a US number? Will I get charged roamin...
Hi, I was having issues activating my account and decided to cancel the activation. I was assured the account was cancelled, however I have been getting charged every month since August 2024. I have tried to find someone to contact numerous times to ...
Is there a way to get access back to your account when you haven’t paid your bill so you can’t access through the sms text code and the login info doesn’t work. Also don’t have access to the original email account it was set up with. My mother just...
How do I delete Eversafe accounts? Over the years i've used my different emails to open Public Mobile accounts and after a while I've closed them but my emails are still attached to them. When I try to log in they want to send me 2FA codes to phone n...
I signed up for public mobile last month. My esim stopped working when I updated my phone and I couldn't get into my gmail and couldn't reset the password so basically lost my whole email account. I created a new gmail and signed up for another phone...
I had no issues for nearly 2 years. When I go in to manually make the payment using the SAME card registered with my plan (that has failed twice now) it goes through fine. Has this happened to anyone else?
Using Pixel 6, sometimes when i'm on 5g (and indicated full reception 5/5 bars) The date stops working, i have to manualy put it on 4g, thenn I have data more consistently. Is there a way the phone can go back and forth your 2 networks without be doi...
Does anyone know when they are going to stop offering them? PM used to put it in the small print but now they don't seem to bother to do that. I have a few friends I'm signing up for the plan this week and want to make sure it won't expire before the...
I'll be straight with you all, readers. I'm not at all impressed with any of the phone carriers in Canada, and I haven't been since I got my first phone plan (around 10 years ago). Right now, PM seems to have some of the best plans available and I'm ...
Hi all, I appreciate all the help. My case is I paused the subcription to hold my phone number while I go abroad but I forgot to resume it within 90 days so now I lost my number. Is there anyway to get back my number? Thank you so much
Placed service into pause but Public withdrew funds from credit card for 3 months until I reported a lost or stolen phone , they refused to reimburse me .
On the Canada US and Mexico plan for $35, is a call to a US number from Canada long distance or is it just part of the plan I have? If I’m in Mexico, is a call from Mexico up to Canada long distance? When I’m in Mexico, can I phone another Mexican nu...
I lost my phone so I cannot access the app because it asks for a OTC from both my email AND the phone number. All the articles say that the chatbot can report it lost for me but I just sends me to the same articles every time. Please help?
Hello,I have activated a new PM SIM and attempted to transfer over my old Koodo number but encountered an error message instructing me to contact PM for support.Can you assist to transfer my old number to Public Mobile and replace the current phone n...
